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MELISSA S
Customer Reviews for Price Rite Tire & Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rent trucks several times a month. This is my favorite location...accommodating and welcoming. Thank you so much.
Under GJeff was very accommodating to get my truck ready early before they opened when I requested it last-minute. The two workers I used to load and unload were excellent as well.
KENNETH DMy rental process at this location was excellent. The costumer service I received was also excellent, the way it should be.
Brian MEverything was great, nothing to improve and the roadside assistance provided when a tire blew, was incredible and second to none.
John SThe person at the counter was nos very friendly and even came off rude at times.
SUSANA CWorst location I have ever used. The worker falsifies damage reports when returning equipment. Would never use from this location again and is in need of new management.
ETHAN GThe gas gauge had issues. When you were trying to refill the tank, the indicator increased to 1/2 a tank of gas, and then got stuck there. I kept adding gas and checking, and it wouldn’t budge until it was well over 3/4 full. This caused me to Waste money on more gas than was needed for the contract.
Jodin MDidn’t have it wasn’t offered a dolly. The movers had to carry everything.
DAWN RThe process was seamless and efficient. The rep was so informative
ABIGAIL PVery friendly, knowledgeable and thorough. Although they didn't carry much packing supplies, they did recommend a place to get it.
MICHAEL CI reserved a truck at specific location. And then find out I have to travel quite a ways to another location to pick up a truck. Very inconvenient to say the least
Brianna MEverything was great
Delona RThey were very accommodating. I was in such a rush. Thank you for the fast service
Under GThe pickup was very fast and easy. It was ready when I got there.
Under MOn -line check in is a bear. The rescan of the drivers license was horrible because it makes you think the photo was never good. Move the placement of that option with more explanation
Alice CI was quoted 59 cents per mile on a recorded line but still was charged 89 cents per mile. The customer service guy that helped us check out at the location was very rude unprofessional and was rushing us.
JAMES WEmployee was rude and gross.
JANINE JNothing to improve at all. Everything was ready for me upon my arrival and the gentleman that helped me walked me through the keyless return prior to me leaving. A really efficient process!
Sherry RI had an issue with delivering my Uhaul. This location is was not helpful or respectful in my time of crisis and need. The fact that the location does not have an extra set of keys to all uhauls they deal with is unacceptable, and unfair to those who chose to go to contractors rather than a direct Uhaul location. I have used Uhaul in the past and this was by far the worst experience I have ever had and I will not be using uhaul again and never at this location! Nor will I go to this business owner!
Jessica MSo simple, picking it up, it was just like I walked out to my driveway and jumped in it and took off.
Under GJeffery and Michael did an outstanding job moving some big, heavy stuff up 3 flights of stairs! Highly recommend!
Karen PRear left brake caliper was leaking. Brought it to attention of person and he said no big deal if it’s not dripping.
EDWARD Jdisappointing that I could only complete the booking through the app - since I was returning it after hours that a $20 fee would be imposed for this as well I would rethink booking through UHAUL moving forward to save $
PHILIP GFast and easy. Thanks.
Graham TEasy to find and quick check in of vehicle.
Dan RSmooth check in
Naomi REasy pickup while location was physically closed. Thank you.
Linda PHe opened early to help us out.
Angel Si asked them if they charged me for the drop off of the trailer or anything else they said no when i got home there was a charge for almost $29 when i called them they told me it was a cleaning fee and i told them for what i swept out the truck and left it better than i found it. the lady said she would have to ask her mgr if i picked it up like that and i told her i picked it up in tennessee. i have already given them a bad review on google … i will b calling my bank to dispute the charge. i have 3 witnesses that i swept out the truck there were no messes left by me and i will also be contacting the better business bureau!
ivy lOutstanding service
Roland BSmall one man operation it seemed. The service provided was adequate and the truck did its job. Closing at 2pm on a weekday is a bit early I feel. Thank goodness the drop off process is simple.
Don WKeep up the good work
Tony KOnly thing is that Sanders didn't have a car wash - and I was told there was a Uhaul drop off in Window Rock, AZ which would've been closer to my hometown.
Cynthia EVary good location
ADALBERTO VI won't rent anywhere else. They make we feel like I am the reason they are there. Just for my business.
UnderGod MApp was not working when returning the truck after hours. We were technically late due to this.
Cierra LExcellent service keep it up.
Vicky AEXCELLENT.
Franklin jSigns with instructions. Where to park, how to proceed etc
Jeff DFriendly and prompt. Thank you for always having what I need.
UnderGod MVery polite.
Lenora SThe pickup and drop-off was extremely easy. I was greeted with great customer service and the management was very understanding and accommodating, I will definitely be using this location again.
Martha LWe found ourselves needing a truck very unexpectedly. Jeff was so accommodating and we were able to on the road with time to spare. Appreciated the professionalism and exceptional customer service. We have already referred a friend to this location.
MATHEW MI rented a 15’ truck from this U-Haul dealer on 9/12 and returned it on 9/14 after only driving it for a total of TWO miles. To my surprise, I was charged $17.25 for 3 gallons of gas. Keep in mind, only drove 2 miles. When I inquired about the charge, the dealer was unhelpful and unwilling to resolve the issue. So I get punished for their incompetence, and their lack of ability to do their job. That or it was a deliberate tactic to take advantage of the truck's vague gas gauge design to deceive the customer into thinking the gas gauge is where they “recorded” it. Not recorded as in an actual photo but instead writing it on paper. I strongly suggest finding another U-Haul dealer with better customer service. This dealer lacks accountability and willingness to help their customers.
Ricardo SDont use them
Jeffrey QTook me over an hour in a half to rent the U-Hal, and the price quoted was no where near what I paid… I had to talk to 4 different people to get help getting the vehicle.
Erica NEverything was great
linda bDelivered back at 5:15 called before 5 but no answer, about 4:50. Got charged an extra 20 which I did not appreciate for after hours return. Got charged for a fill up on gas but picked up the truck less than full. Got charged a cleaning fee when it was as clean as when I picked up. There were a few recyclable items that I left in the cab on the passenger side. Truck drove fine and the service on the pickup end in Oakland was great.
JOHN B