Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For few potato chips on the floor the Location In Phoenix charge me 40$. And he was not friendly
Eli Y.
Rating:
4.0
Customer did not leave a comment.
William H.
Rating:
5.0
I dropped the truck off after hours, so I didn't have a personal exchange with anyone.
Azar B.
Rating:
3.0
Customer did not leave a comment.
Mike W.
Rating:
5.0
Customer did not leave a comment.
Ashley O.
Rating:
5.0
The trailer had an oily odor and got our belongings dirty
Elliot M.
Rating:
5.0
I liked the location and the service was great. The only issue I had was I requested it from a different location and UHaul changed it on me. I was going to walk over and get the truck instead I had to find a ride to the new location.
Richard L.
Rating:
1.0
Not the best part of town, and already closed at 4:21pm. I had to leave the trailer unlocked in a non-secure area. This is not the best feeling knowing that if it gets stolen I will have some legal issues to answer. I took many pics but still, closed before 5pm.
ERIK B.
Rating:
5.0
Friendly service.
Craig M.
Rating:
5.0
Customer did not leave a comment.
Eric T.
Rating:
3.0
Customer did not leave a comment.
Caroline C.
Rating:
4.0
Customer did not leave a comment.
Brad L.
Rating:
5.0
Very helpful & showed me a trick with how to lock the roll-up door! Gave me some peace of mind during my overnite stays while traveling from CA to NC!
Colleen P.
Rating:
4.0
The trailer was very old. It was a dull Grey and could could barely read U-Haul on the unit.
natalie R.
Rating:
4.0
Customer did not leave a comment.
Francisco R.
Rating:
5.0
Thanks for the great service!
COREY B.
Rating:
5.0
Have the windshield cleaned.
Gregory G.
Rating:
5.0
Thank you
ROCIO C.
Rating:
5.0
I have used U-haul for many years now and almost every time I have paid for a regular/appliance dolly it is NEVER in the truck when I pick it up. A few times I've picked up and the location was closed and there was no way to get a dolly. I don't understand what the disconnect is. I order online and I do the self check in. This last rental I just knew because of the history the two appliance dolly's I ordered were not going to be in the truck. Sure enough I open the back no dolly's. Luckily I was running late and didn't pick up the truck right at 7am because a worker at this location arrived at 7:30am and was able to give me the dolly's when I asked. It's just frustrating because the self check-in is speedy and convenient but the add-ons are over looked.
Bailey S.
Rating:
5.0
Customer did not leave a comment.
Charles S.
Rating:
3.0
This online check in did not go like the other ones, there were several problems and the check in took about 20min
William D.
Rating:
3.0
Eh, not much to say, I was just returning the truck. I didn't go inside… it was fine. Thank you!
JACOB U.
Rating:
4.0
Customer did not leave a comment.
Brigid B.
Rating:
3.0
Customer did not leave a comment.
Kristine R M.
Rating:
5.0
Customer did not leave a comment.
James H.
Rating:
5.0
Customer did not leave a comment.
john V.
Rating:
5.0
Customer did not leave a comment.
Anthony R.
Rating:
4.0
Customer did not leave a comment.
oday A.
Rating:
1.0
You guys took my daughters money.
Sheryl G.
Rating:
5.0
Customer did not leave a comment.
TASHA O.
Rating:
5.0
Great service and easy process.
Jonathan H.
Rating:
4.0
Location was convenient personnel was great they met my needs would totally recommend I give them five stars
JAMES T.
Rating:
5.0
Customer did not leave a comment.
EDWARD S.
Rating:
4.0
Customer did not leave a comment.
RICHARD R.
Rating:
5.0
Customer did not leave a comment.
TERRE L.
Rating:
5.0
Customer did not leave a comment.
Kiara H.
Rating:
2.0
This is a third party facility which obviously means that they charge more for their trucks than an actual Uhaul location. I booked online and selected the truck for $29.99, (like I've done several times before) and when I got there the truck I received was the one that normally costs $19.99 online. Smaller truck, smaller loads, more trips, more money. I was not happy.
LASHONDA J.
Rating:
5.0
Customer did not leave a comment.
Alfonso P.
Rating:
4.0
Customer did not leave a comment.
VALENTINO D.
Rating:
2.0
Have personnel at the return facility. When I got there it was closed
RAMON D.
Rating:
5.0
Customer did not leave a comment.
MATTHEW W.
Rating:
5.0
Rental as well as checkout was quick and painless.
Everyone at this location was very helpful!
No improvements needed.
GREGORY T.
Rating:
5.0
Customer did not leave a comment.
Aloalii N.
Rating:
5.0
Customer did not leave a comment.
JOSE C.
Rating:
3.0
Customer did not leave a comment.
ELAINE G.
Rating:
5.0
Customer did not leave a comment.
ALISSIA H.
Rating:
5.0
Customer did not leave a comment.
Scott G.
Rating:
3.0
The owner could take time to listen and not just assume!
JULIAN M.
Rating:
5.0
Customer did not leave a comment.
MALLORY K.
Rating:
1.0
I will be calling Taylor she left me a message but I will call later
Nicholas R.
Rating:
3.0
Customer did not leave a comment.
Robert G.
Rating:
5.0
Customer did not leave a comment.
Martin V.
Rating:
3.0
Customer did not leave a comment.
LINDA H.
Rating:
4.0
Customer did not leave a comment.
STEVEN P.
Rating:
5.0
Customer did not leave a comment.
BOBBY L.
Rating:
3.0
Have more supplies
Leslie K.
Rating:
5.0
Customer did not leave a comment.
ALBERT C.
Rating:
5.0
Customer did not leave a comment.
ANNA F.
Rating:
5.0
Customer did not leave a comment.
MICHAEL R.
Rating:
3.0
Just an ok place. Wouldn't help with issuing a refund for the furniture pads I never picked up.
Kevin W.
Rating:
4.0
Customer did not leave a comment.
KARTER WILLIAM R.
Rating:
5.0
Customer did not leave a comment.
Vincent W.
Rating:
5.0
Customer did not leave a comment.
JOEL K.
Rating:
5.0
Customer did not leave a comment.
Kenneth H.
Rating:
5.0
Staff was so friendly
Jason R.
Rating:
5.0
No everything was perfect. Staff was great
MANUEL M.
Rating:
3.0
Customer did not leave a comment.
Robert I.
Rating:
3.0
Customer did not leave a comment.
nancy C.
Rating:
5.0
Customer did not leave a comment.
ERIKA H.
Rating:
5.0
Customer did not leave a comment.
Nicole J.
Rating:
4.0
The roadway in front of this location has VERY narrow lanes. If you're not used to driving a large truck it can be very difficult here.
TYLER Y.
Rating:
5.0
Customer did not leave a comment.
Michael S.
Rating:
5.0
Customer did not leave a comment.
scott W.
Rating:
4.0
Customer did not leave a comment.
William W.
Rating:
5.0
Customer did not leave a comment.
ELVIA MARIA D.
Rating:
5.0
Customer did not leave a comment.
Kala M.
Rating:
5.0
Great team I'll be sure to use them whenever I need a truck.
ORAL M.
Rating:
4.0
Customer did not leave a comment.
pamela F.
Rating:
5.0
Excellent customer service. I had a discrepancy in my rental rate and they solved it.
RAY M.
Rating:
4.0
Customer did not leave a comment.
Allen V.
Rating:
5.0
Customer did not leave a comment.
Frances E.
Rating:
4.0
Customer did not leave a comment.
Janice H.
Rating:
5.0
Customer did not leave a comment.
Carlos C.
Rating:
5.0
The 24/7 feature is really cool.
Robert K.
Rating:
5.0
The customer service was great! Each time I called as well as in person the employee was courteous and friendly. It was very refreshing to encounter since these days no matter where you visit, the employees treat you like a burden rather than a customer paying for a service.
Arthur N.
Rating:
3.0
Customer did not leave a comment.
TONYA E.
Rating:
5.0
Customer did not leave a comment.
george G.
Rating:
5.0
Customer did not leave a comment.
Allen H.
Rating:
4.0
Customer did not leave a comment.
JOSEPH H.
Rating:
5.0
Good
Adrian T.
Rating:
3.0
Customer did not leave a comment.
VICTORIA N.
Rating:
1.0
I was charged a holding fee and I was also charged for the actual total amount 4 days after renting the holding fee was still on my account when uhaul is supposed to lift the holding fee same day of return
jessica V.
Rating:
4.0
Customer did not leave a comment.
Michelle F.
Rating:
4.0
Customer did not leave a comment.
Robert G.
Rating:
1.0
App to return truck wasn't working, on phone line waiting for a long time, chats didn't work, set back on our time. It was very frustrating.