Customer Reviews for Prime Oil LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

N/A

Rating:

2.0

They couldn’t find the key to the truck that was assigned. Then they charged us for insurance and we didn’t take it and then they charged us for gas when we filled it back to a quarter of tank the way we received it.

Rating:

3.0

This site could not provide all material included in the reservation and there was not notification on line that this site could not provide the supplies. I had to locate another location to obtain the reserved supplies.

Rating:

5.0

I click the button to NOT take out the insurance & you did it anyway so I want my refund! I even screenshotted the photos of the bill including the box checked for no insurance so I am demanding my refund for that immediately!!!! Sandy Dodge

Rating:

1.0

Took literally 27 minutes from first showing the confirmation of rental to attendant until receiving the keys for the rental van. Unacceptable

Rating:

4.0

Ample location

Rating:

5.0

The gentleman was very kind. He guided me where to put the trailer, looked it over, assisted with unhooking it from my vehicle and then proceeded to check me out. Wonderful, smooth and perfect drop off.

Rating:

1.0

Bad cell service for the in app return process

Rating:

4.0

Your app experience is utter shit. I spent an hour and a half dealing with different representatives on the phone and then the owner of the pickup location who was the only one that actually made any progress. The steps followed by phone with u haul directly led no closer to actually picking up the trailer. If not for the staff at the pickup location I have no faith I would have ever gotten the trailer I reserved. I have no intention on ever renting through your app ever again.

Rating:

3.0

Location too far away from location where truck was unloaded.

Rating:

3.0

No one at the facility knew anything about the drop-off process. Then a day after I dropped it off, I got dinged with ridiculous fee for apparently being 2 gallons under. I saw the fuel gauge as being in same place -- 1/4 tank -- as when I rented it. That matter should have been addressed at the time of the drop-off. And, it would have made a lot more sense, and been much better customer service, if the truck had been rented with a full tank. What's more, the drop-off location was a gas station! If I was 2 gallons short, the facility could have easily added 2 gallons and charged me for that, and not charged me the ridiculous fee. The overall experience was fine, except for this one matter. But it left a very bad taste in my mouth.

Rating:

4.0

After jerking me around with four different pick up locations, U-Haul had the gall to stick me for ONE GALLON of gas to bring the tank to the 7/8ths full I received it at. Your business and customer service is a joke.

Rating:

1.0

The app is useless. Reserved a truck. Submitted all necessary information. Went to pick up the truck and the app would not complete my pickup. Had to call customer service and resubmit all information. Needless to say the process took 40 minutes which put us behind all day.

Rating:

1.0

Ensure that the access for self serve works correctly, that the keys are in the lockbox, and that the process doesn’t take an hour to complete