we ordered a truck at the Commerce Street location but at the last minute we were told we had to pick it up at this convenience store . The man at the store barely spoke English and knew nothing at all about how to rent the truck . He did not know how to do anything . There were 2 trucks on the lot and he said to just take one . He could not copy my drivers license and messed with the computer for over an hour . I had reserved 4 hours and he cost me an hour of my time and did not know how to change that . It was terrible and caused the entire day and move to be messed up . We never got any receipts , no paperwork , nothing at all . He said someone would do it today . This was very BAD . If My granddaughter was not moving on her only day off we would have walked away and not even taken the truck . She is an RN it the NICU and had 1 day to move so we took the truck but never again !!!!!!Ronald H.
Customer Reviews for Primos Food Mart #3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First of all My Truck wasn't prepared with the equipment I reserved, so I had to drive back to the store about 2miles to pick up my appliance dolly even tho I'm being charged per mile, and i had to dust mop the U-Haul unit myself, and last I was overcharged 2 separate fees, Addressed the issue with primos foodmart that said I had to contact customer service. Customer service got me in contact with the field supervisor for that location we spoke on my overcharge and was promised a callback and still nothing. Unhappy customer here!!!!!patricia M.
I went to rent a 10 foot truck from gas station and was very unprofessional felt as if I was ordering ice cream from a ice cream truck with little to no Communication I was given the key and was told to bring it back and just give the key to whoever is there when done. When dropping truck off at 8:01 pm on Saturday I went inside gave the key to the lady working all she told me was that she was going to put me down for dropping truck off at 8:05 pm i then saw her write on a paper my name and time I was super skeptical I went outside took pictures of truck all the way around because I new there was some shady stuff going on and wanted to cover my self from getting charged for stuff that I didn't do. So with that being said I got a recipe saying I dropped the truck off at 9 am Sunday morning and I rented truck for 2 days which that was wrong. I also saw a charge for dirty truck which that was wrong when I first rented it I took pictures of how filthy it was and downloaded the pictures in the uhaul app . I also saw a fuel charge and that was wrong because I put 30 dollars in that truck before I dropped it off!! And it was more then what I left with!! This was just all around bad service by this dealership there taking advantage of customers and trying to get the most out of them it's sickening the AFM really needs to talk to his dealer or I'm going to complain to hire up this is very bad service and this is not the company Image uhaul wants.. especially from a authorized dealer. And just fyi I called 1800 go uhaul at 7 in the morning on Sunday to let them know that the truck still has not been received in ( checked in ) and I don't want to be charged for two days she said she was going to put it in the notes.Joshua C.
For my first time renting a Uhaul, I was very pleased at how easy it was using the app and 24/7 self pick up. Will definitely return to rent againRicardo P.
Customer did not leave a comment.Melanie A.
Customer did not leave a comment.VICTORIA C.
Customer did not leave a comment.GINA C.
Customer did not leave a comment.GERARDO H.
Nothing keep up the good workRAUL G.
Customer did not leave a comment.MELISSA G.
I was charged for 2 day rental and gas was returned full i gave keys to store clerk i was charged extra 20.00 because it was after hours which was not in paper work call store they told me i need bank statement to return money . I WILL NEVER USE UHAUL AGAIN because of this .WALTER V.
Need to show the owner on how to total out the gas mileage per the gaugeMARK C.
Everything was absolutely amazing. The gentleman that helped me was very courteous and acknowledged me as I walked into the building. Upon returning the truck, the lady that took the keys from me was very nice and courteous. There's nothing to improve, everything was perfectANNETTE E.
Customer did not leave a comment.LUIS S.
Everyone was so polite I wouldn't change anything!LAURA R.
Great serviceGILBERT J.
Customer did not leave a comment.IAN P.
Very nice folks at this location. Will rent again if I need a rental boxed truck.JOAQUIN N.
Customer did not leave a comment.CYNTHIA H.
Great service. Will use you again. Great customer service thank you so muchROGER G.
Fast & easy process.IRMA GUADALUPE T.
I was overcharged and my order was cancelled without my knowledge at the last minute then transferred to a completely new location with added materials that I never ordered.SIERRA AUTUMN O.
Customer did not leave a comment.CHELSEA K.
Very friendly staff. Van was very clean. AC worked great. Easy to drive. I will rent again if need be.JOAQUIN N.
Very helpful young lady who worked at the location.DOMINGA B.
Customer did not leave a comment.Sarah D.
It was easy.MIGUEL C.
Customer did not leave a comment.BERTRAN C.
The U-haul customer rep. ( I didn't get his name) was extremely helpful and patient on helping me step by step on talking me through the rental process online. I am a very satisfied customer and will use U-haul again in the future and will recommend U-haul to friends and family. Thank you Sir for being such a professional and I would say that other rental companies should follow suit like your service. Thanks againHerardo S.
The U-Haul location is at a small neighborhood store and there was only one person on duty who was handling the U-Haul Rentals and ringing up customers who buying food, snacks, cigarettes and beer.KENNETH L.
It was very good customer serviceGEORGE M.
Customer did not leave a comment.BRIAN LELAND S.
Need more trailers!One is not enough had to hurry with rental also charged for two days after having trailer eight hours !I believe I'm owed a refund for one day !RONALD W.
Customer did not leave a comment.LUCAS R.
Customer did not leave a comment.MANUEL M.
Customer did not leave a comment.SAMUEL M.
My experience was good no problems in and out quick would definitely recommend this place for your uhaulTimothy S.
It was easy to go and pick up the keys. And doing everything in-line was the best!Isabel B.
The Airconditioner did not work. There were cigarette ashes and a lighter left in the truck when I picked it up. If U-Haul does not do something for me because it was so miserable I plan to write the CEO. It was 105 degrees and no AC.Rufus R.
Very friendly associate.GILBERTO E.
None at this timeAMADO ORLANDO M.
Customer did not leave a comment.RAUL G.
The location was not central to my location. It was also a convenience store that had one busy clerk so there was a 15 or 20 minute wait.thomas S.
Customer did not leave a comment.ASHLEY L.
Had a great experience only issues i had is they equipment I initially wanted wasn't at this location not the dealers fault just need to make adjustments to the app and website that certain dealers don't have certain equipment. Overall no issues with the vehicle or customer service.Daniel F.
Customer did not leave a comment.Gerald S.
Customer did not leave a comment.Sarah G.
I had to put the vehicle on the trailer myself because the attendant was a chicken.Thomas B.
Customer did not leave a comment.Lillie V.
This was a very easy and helpful experience! Thank you Uhaul!John T.
Overall Easy transaction; and honest family people's.Ollie F.
This was absolutely the BEST Uhaul experience I've ever encountered. He was friendly, informative, professional, efficient and courteous. I wish every Uhaul experience was like this.Paul Y.
Customer did not leave a comment.MArty P.
Just keep up the outstanding servicePablo G.
Customer did not leave a comment.Carlos R.
Contract was for one day from 12:00 noon to 8:00 pm (estimating) with the stipulation that we would be charged an extra $20 if brought back late. I brought it back in the morning before noon and the attendant charged me for another day. She rescheduled a reservation for 12:00 noon to 8:00 pm the second day (hours after we had returned the vehicle). This increased my bill by $69, and they said on the receipt they work hard to give you the best lowest rate. Such a lie.Donna B.
Owner told my son he couldn't drop the truck off at his location because it was too big. We drove 13 miles to drop it off and he knew we were bringing the truck. Very rude man and location is awfulFrances N.
The gentleman who assisted us was extremely kind and very helpful, I understood everything and felt very comfortable with the decision to rent after he took such good care of us. I hope I don't need to move again any time soon, but if I do, I will definitely go back here.michelle L.
Another situation in which I drove past a U Haul location not a couple miles from where I was located in San Antonio. Again, I was NOT allowed to choose where I wanted to drop the truck off at. PENSKE gave me that option. When I picked the truck up at Union Grove, WI that is where I was told my only option for drop of was the 4 listed in San Antonio. I even had the address of the U Haul location not far from the location I delivered my household goods to. One of the complaints I have about the truck was NO CRUISE CONTROL. Imagine a 1400 mile trip with NO Cruise Control. Penske Trucks much better. So now I have rented from Penske (3 times) and U Haul once, will probably go back to Penske. This was a very frustrating experience. I will say a Great Shout OUT for Jasmine out of the WI location who talked down as I was was very upset and ready to cancel the reservation - so she saved this reservation in spite of my dissatisfaction with U Haul's business model for rentals. Also, i simply do not understand the fuel policy - why is it not required that the trucks be returned full of fuel like a rental car. That way each renter pays for the fuel they consumed and not have to guess how much fuel to put in before returning. Simply does NOT make sense. So I ended up returning the truck with more fuel than I received the truck with. Again, if U Haul required full fuel to be returned than each renter would only be paying for the fuel they used. I could go on about this sad experience but it is what it is. I normally do NOT fill out survey's. I AM the silent customer, If I am unhappy I simply walk away and choose not to do business. Life is too short.Bruce R.
Customer did not leave a comment.Yasemin W.
Customer did not leave a comment.Lashelia D.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.Tatiana N.
The price was still a little too highDiana H.
This is the only person that helped me accomplish a move after driving 4 hours and going through 5 different uhaul dealers. I praise him and him only. I found local dealers lazy and incompetent. By stating they were open only to drive to the location and no-one was available and facility closed during what should have been normal operating hours. I will never use uhaul again. I ask that you look at all the requests orders I put in.....Customer Service is severely lacking within your industry and you should do a better job getting who you allow to be a dealer. Lastly...the dealer above is the only person that helped me!Oscar T.
Customer did not leave a comment.Nathan R.
Make sure information matches in system on both ends so there is no mis communication when picking up rental as far as price goesKqeariston arnit C.
Dropoff was way too far. So many orher facilities that would have been more suitable.Tom C.
Customer did not leave a comment.Amber G.
We reserved our truck to pick up at 9am on 10/19. We get there and the man working immediately says he doesn't have the truck we reserved and basically makes us get the bigger truck that costs more. Fine. He kept telling us he's hard of hearing and that he was going to authorize $110 but it's just a hold. Meanwhile, he's typing away, we didn't leave the spot until 935/940 am. We had to rtn it by 9pm same day. We took the insurance since the truck was scratched up in that condition. We move our things and return the truck before 9pm. I think we returned it around 6. We drove a total of 12 miles at least. Today, we have a charge of $134. Taxes and cleaning fee of $25. We didn't get the truck fresh and new. It was already dirty but they're charging us to clean it. I expected a final charge of around $75 once settled. 39 for rental, 14 for insurance, 10 for dolly, maybe a little gas. $85 tops. We were charged $134 dollars for not even having it a full 12 hours This is uncalled for and awful. I need someone in corporate to address and correct. I will share this on social media after your response on correcting this.Victoria P.
Checking in and out should be better organized, and customer service should have minimal interruptions.Santiago F.
Easy process, positive interaction, and a great start to a long day of moving.JASON E.
The staff at Primo's were very friendly and helpful. I would recommend this location to others.Phillip S.
Do a walk thru of rental before leaving the lot.Jessica G.
Everything was great and on same day notice. The kind lady also allowed to park my vehicle there during my move.Mario V.
Customer did not leave a comment.Saul M.
Very Good Customer Service.martin O.
I was staying at the Marriott River Center for the amputee coalition convention and there was a U-Haul parked in front with the sign that says rent me 19.95 a day plus mileage. I had an event on Sunday at Trinity University approximately 4 miles away and had some frisbees , a disc golf basket and drinks that I needed to take over for the event. Rather than jamming them in somebody's car or taking a cab it seems like the truck was a no-brainer . When I called the number I was told that because I wanted to pick it up later then six there was a place less than 2 miles away where I can pick up a truck 24/7. She described to me the process which sounded very simple and I made the reservation. The location for the truck was farther than anticipated and the cab driver indicated it was a very bad part of town. He usually does not go there, but because I was disabled he would take care of me. We arrived at the pickup site at about 6:30 and tried to go through the process of picking up the truck. Then I was told that I owed $26 from a rental in November of last year which I know was incorrect as I had paid in full in cash and stayed under the mileage and returned with tank full. I paid it with credit card because it was no time for me to argue I had people waiting on me. I was told then that my reservation was cancelled. I told him that I was at the pickup site and After several attempts to try to complete the processed I then tried to call customer service, Meanwhile my cell phone was running out of power. Fortunately my cab driver had a charger cord or I would have been dead in the water. They telling me that the images were blurry or needed to show all the corners and at this point being a diabetic and an amputee I was shaking so bad that I guess I could not hold my camera straight. I called several times and stayed on the line more than 30 minutes and just heard the same message over and over again about leaving a review of your experience which at that time was maddening and as I said it was sucking my power up . we were chatting online with several different customer service people to try to resolve it but finally got a person to speak with who told us just put the license down instead of trying to hold it in my hand and take the picture . I guess during after-hours there's only a few people handling phones because the response time was horrible. The cab driver helped me or what I would have not been able to verify who I was as they talked to him. I found much difficulty trying to rent the truck the process that took almost 2 hours and $108 in cab fare. My cab driver named fnu only charged me $27 and told the company that his meter was broken and he forgot to turn it off but it would have cost me $108 he just didn't want to leave me in a bad neighborhood stranded trying on my own where my phone would have run out of power . When I initially made the reservation I anticipated it cost of about $50 including milage. When I tried tRandall M.
Customer did not leave a comment.anita M.
Customer did not leave a comment.John K.
Nik was nice and very helpful. A Morris??Andetria M.
Very friendly and helpful. Customer Service was excellent. Thank you.LINA S.
Helpful and quick.William B.
He took my name and wrote down the contract number. I was given no indication or anything to show that I had returned the trailer.Jason C.
Customer did not leave a comment.MARK O.
No comments. Good serviceraul H.
Customer did not leave a comment.Caroline S.
...great service.Alphonso H.
The neighborhood in san Antonio where we picked up didnt look safe creepy scary. The owner was nice freindly .hard to understand but nice.Ricky M.
Customer did not leave a comment.alejandro C.
Customer did not leave a comment.Alfredo R.
The staff was super nicesandra christine S.
I got a lot of help from the man behind the counter very friendly.Scott W.
Be upfront about the charges when returning equipmentRaul N.
Our reservation was for the uhaul on south military road. That location had not received our reservation. They located the truck st another location. That was poor reservation service and made us drive all around town vKeven H.
The location was fine..UHAUL CUSTOMER SERVICE REP ON THE PHONE, THAT'S ANOTHER STORY. Very unorganized, kept giving me and entering the wrong information into the system. Worse thing was my debit card was used for "reservation holding only" and I was told that NO MONEY WOULD BE CHARGED to the card. Come to find out after I paid my balance in cash the money was still taken for my card putting me in a negative with my bank. Just to go and find out that I have to wait three to five business days to be reimbursed. Representative should not be telling people that the card is only for a hold but yet they turn around and still took money from my account. This issue caused all kinds of problems with me and my bank. UNACCEPTABLE!Manuel D.
It was dirty and in a bad side of town. I loved the app though it was great!Vickie P.
Customer did not leave a comment.Ryan H.