Customer Reviews for Primos Food Mart #3

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Primos Food Mart #3

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Victoria P. on

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We reserved our truck to pick up at 9am on 10/19. We get there and the man working immediately says he doesn't have the truck we reserved and basically makes us get the bigger truck that costs more. Fine. He kept telling us he's hard of hearing and that he was going to authorize $110 but it's just a hold. Meanwhile, he's typing away, we didn't leave the spot until 935/940 am. We had to rtn it by 9pm same day. We took the insurance since the truck was scratched up in that condition. We move our things and return the truck before 9pm. I think we returned it around 6. We drove a total of 12 miles at least. Today, we have a charge of $134. Taxes and cleaning fee of $25. We didn't get the truck fresh and new. It was already dirty but they're charging us to clean it. I expected a final charge of around $75 once settled. 39 for rental, 14 for insurance, 10 for dolly, maybe a little gas. $85 tops. We were charged $134 dollars for not even having it a full 12 hours This is uncalled for and awful. I need someone in corporate to address and correct. I will share this on social media after your response on correcting this.

Santiago F. on

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Checking in and out should be better organized, and customer service should have minimal interruptions.

JASON E. on

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Easy process, positive interaction, and a great start to a long day of moving.

Phillip S. on

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The staff at Primo's were very friendly and helpful. I would recommend this location to others.

Jessica G. on

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Do a walk thru of rental before leaving the lot.

Mario V. on

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Everything was great and on same day notice. The kind lady also allowed to park my vehicle there during my move.

Saul M. on

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Customer did not leave a comment.

martin O. on

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Very Good Customer Service.

Randall M. on

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I was staying at the Marriott River Center for the amputee coalition convention and there was a U-Haul parked in front with the sign that says rent me 19.95 a day plus mileage. I had an event on Sunday at Trinity University approximately 4 miles away and had some frisbees , a disc golf basket and drinks that I needed to take over for the event. Rather than jamming them in somebody's car or taking a cab it seems like the truck was a no-brainer . When I called the number I was told that because I wanted to pick it up later then six there was a place less than 2 miles away where I can pick up a truck 24/7. She described to me the process which sounded very simple and I made the reservation. The location for the truck was farther than anticipated and the cab driver indicated it was a very bad part of town. He usually does not go there, but because I was disabled he would take care of me. We arrived at the pickup site at about 6:30 and tried to go through the process of picking up the truck. Then I was told that I owed $26 from a rental in November of last year which I know was incorrect as I had paid in full in cash and stayed under the mileage and returned with tank full. I paid it with credit card because it was no time for me to argue I had people waiting on me. I was told then that my reservation was cancelled. I told him that I was at the pickup site and After several attempts to try to complete the processed I then tried to call customer service, Meanwhile my cell phone was running out of power. Fortunately my cab driver had a charger cord or I would have been dead in the water. They telling me that the images were blurry or needed to show all the corners and at this point being a diabetic and an amputee I was shaking so bad that I guess I could not hold my camera straight. I called several times and stayed on the line more than 30 minutes and just heard the same message over and over again about leaving a review of your experience which at that time was maddening and as I said it was sucking my power up . we were chatting online with several different customer service people to try to resolve it but finally got a person to speak with who told us just put the license down instead of trying to hold it in my hand and take the picture . I guess during after-hours there's only a few people handling phones because the response time was horrible. The cab driver helped me or what I would have not been able to verify who I was as they talked to him. I found much difficulty trying to rent the truck the process that took almost 2 hours and $108 in cab fare. My cab driver named fnu only charged me $27 and told the company that his meter was broken and he forgot to turn it off but it would have cost me $108 he just didn't want to leave me in a bad neighborhood stranded trying on my own where my phone would have run out of power . When I initially made the reservation I anticipated it cost of about $50 including milage. When I tried t

anita M. on

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Customer did not leave a comment.

John K. on

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Andetria M. on

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Nik was nice and very helpful. A Morris??

Amanda S. on

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Rude

LINA S. on

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Very friendly and helpful. Customer Service was excellent. Thank you.

William B. on

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Helpful and quick.

Jason C. on

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He took my name and wrote down the contract number. I was given no indication or anything to show that I had returned the trailer.

MARK O. on

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Customer did not leave a comment.

raul H. on

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No comments. Good service

Caroline S. on

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Customer did not leave a comment.

Alphonso H. on

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...great service.

Ricky M. on

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The neighborhood in san Antonio where we picked up didnt look safe creepy scary. The owner was nice freindly .hard to understand but nice.

alejandro C. on

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Customer did not leave a comment.

Alfredo R. on

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Customer did not leave a comment.

sandra christine S. on

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The staff was super nice

Scott W. on

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I got a lot of help from the man behind the counter very friendly.

Raul N. on

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Be upfront about the charges when returning equipment

Keven H. on

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Our reservation was for the uhaul on south military road. That location had not received our reservation. They located the truck st another location. That was poor reservation service and made us drive all around town v

Manuel D. on

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The location was fine..UHAUL CUSTOMER SERVICE REP ON THE PHONE, THAT'S ANOTHER STORY. Very unorganized, kept giving me and entering the wrong information into the system. Worse thing was my debit card was used for "reservation holding only" and I was told that NO MONEY WOULD BE CHARGED to the card. Come to find out after I paid my balance in cash the money was still taken for my card putting me in a negative with my bank. Just to go and find out that I have to wait three to five business days to be reimbursed. Representative should not be telling people that the card is only for a hold but yet they turn around and still took money from my account. This issue caused all kinds of problems with me and my bank. UNACCEPTABLE!

Vickie P. on

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It was dirty and in a bad side of town. I loved the app though it was great!

Ryan H. on

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Customer did not leave a comment.

norma G. on

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Nick is the MOST amazing rental agent. Just a couple of us gals emptying out a storage unit. Nick was patient, took his time explaining the details in renting for a few hours. The truck was clean, full tank, and cruised like a champ. Although we kept the truck 10 hours, the rate was 1/2 of what I was expecting. I'll see him real soon, as there is another storage unit to be emptied. Nick with Primos Food Mart #3 is A++++.

maxine M. on

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Customer did not leave a comment.

Jan S. on

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Customer did not leave a comment.