Primos location was not well kept. Manager was horrible with setting expectations of contract
JOSE T
Customer Reviews for Primos Ruskin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lot was basically underwater when we arrived. It also has a very odd entry point that is difficult to actually find-- especially at night. I'd go there again if I HAD to, but it wouldn't be my first pick.
Sarah NVery nice and professional.
DAVID BThe gentleman that helped me was super nice.
Amy ENo air conditioning in truck. Also paid for furniture dolly and not in truck or available
Bobbie EHave employees inspect vehicles prior to allowing customers to utilize. I was instructed upon return to fold blankets in the vehicle I returned. Employee who initiated rental just had me sign and gave me the keys. He never gave instructions on how to return vehicles. Did not appreciate being told what to do
AIMEE LAc did not work.
DIANNIE CTrash everywhere.
Nicole BWonderful customer service!!
Jerri DEveryone was great
PHILIP PGreat customer service from all staff members. Very Professional.
ANTHONY JI had no problems at the rental location, I would use them again.
WANDA Rvery nice folks, it was very easy and they were very helpful in hooking up trailer. Could not have had a better experience.
paul hAlways easy to deal with the uhauls here great and fast service everytime!!!!!!!
TANYA LThe rachets for the hold down straps would not release. And one came off during the trip.
ROGER AEasy to find and great service.
Robert SClerk, Sam, was good!
margaret cN/A
MARK SWent out of their way to accommodate. Would rent from them again.
SHEILA BVery much Happy with truck and the establishment
LIONEL SNot a great experience. The attendant could not find my car in the system that I was Towing on the Auto Transport. So we just had to find a car that was close enough. I had to help the attendant on the computer going behind the counter. When I finally received keys to drive away and ask if anything was good I was assured 100% I was good to go. I got about two and a half miles down the road only to smell burning rubber. Not sure who, but somebody tripped the auto transport brakes and I was dragging tires down the road and had a blowout. This caused me to lose 4 hours and Miss A flight.
Douglas BI dropped it after hours. The key drop was easy to find.
Linda FMake sure the ac works.
Paul SVery professional and courteous
Jose RAt the store.Were excellent They were very helpful
Stephen SHave everything working in time so then it doesn’t make people late on packing up their items and gamer to where they need to get on time. I was over 30 minutes late to getting my uhual when I scheduled it to be ready at 8. They told me I couldn’t get it until 8:30 and even then I still had to wait awhile until I got seen by someone
DANIEL PGreat location, service and very helpful
Frank FGood verity of choices from trailers to trucks. Great customer support and care. Safe and clean. I highly recommend this U-HAUL location. Primos in Ruskin Florida
FRED LStaff was helpful and hitched up the trailer as well as unhitching. Pleasure to deal with.
David CUhaul not this location was the problem. I agreed to pick up at my original place for uhaul the day before moved me to this spot. Costing me a Uber bill
MARC RVery friendly and helpful
NICOLE EExcellent Service
DOLORES MGentleman asked if I needed any help and told me to unhook the trailer anywhere that I wanted. Quick and easy to return and I would recommend to people dropping off in Ruskin
Donald CThe level of customer service provided was unsatisfactory. I had rented a trailer and received a phone call in which the individual was impolite due to my delayed arrival. Upon answering the call, I encountered a significant lack of respect from one of the owners.
JIFFER SThey were very nice, friendly, quick and efficient.
NORLITA SThe Primos location was an awesome experience From start to finish and the employees were top notch 👍 👍
JOHN RExtra equipment reserved is available at pickup locations.
LUIS GNice guy
RONALD KVery friendly and super fast service! Will use again!
MICHAEL JThe staff was courteous, efficient and pleasant and the equipment was newer. Overall very good experience
PAUL MBuen servicio, fueron muy amables al atenderme
IGNACIO JNice people.
ARCADIO PThe gas needle is broken u have to run the truck 10 tob15 mins to get the correct reading I got the was not full was between half and full that's whatbi replaced they insist it was full when it was not a bunch of liars
Kimberly LEverything was great and the people were very Nice and friendly they were waiting on me to come back with open arms
IANITA E