Customer Reviews for Print Downtown
(U-Haul Neighborhood Dealer)

408 reviews

2301 N 16th St   Phoenix, AZ 85006

(602) 252-1041

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(602) 252-1041

2301 N 16th St
Phoenix, AZ 85006

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy paperwork and a polite and professional attention from the lady at the office

EVA R. 
Rating:
1.0

I had ordered my truck to come with a furniture dolly. There was no dolly in the truck and it made for a somewhat miserable afternoon of moving. Little details like this matter.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
4.0

Customer did not leave a comment.

RitaC W. 
Rating:
4.0

The left front wheel strap broke and the auto transport trailer was too small for the application in which we was using it for, even though the website stated that it would work.

David H. 
Rating:
1.0

I dont appreciate the price gouging that this location practices. They could at least let me know that I needed an adapter for the tail lights. I paid just as much for an adapter as it was to renting the trailer. The adapter only cost 5 dollars anywhere else but they charged me nearly $20 there... Despicable practice and will never rent from UHAUL again.

Dien D. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Great staff, Great location, Great price! The location was near the airport, which was very convenient. Ernie was quick and helpful in getting the paper work done and getting us on our way. He answered all our questions and was friendly and great to work with. The trailer was brand new and towed perfectly. I can't believe how smooth and seamless this process was. It exceeded my expectations. Very well done.

TINA D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Ruby V. 
Rating:
5.0

Customer did not leave a comment.

Hanisha U. 
Rating:
1.0

The staff is very limited and not very helpful. I will ensure I use a large U-Haul facility next time and not a small pick up spot like this one.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

ERNIE G. 
Rating:
5.0

Customer did not leave a comment.

Beauregard C. 
Rating:
1.0

When I dropped off the truck the location did not have a key lock box so I had to call customer service. Was a sketchy house in a bad part of town and was not equipped to handle trucks

Shane D. 
Rating:
4.0

Customer did not leave a comment.

Ricardo S. 
Rating:
3.0

After hours pickup with the AP was terrible. Uploading identification that I uploaded earlier....then uploading MANY pictures of damage that was not marked. Took over an hour to checkout in a very dark parking lot at 9:30pm....would NOT recommend to anyone

Derek J S. 
Rating:
5.0

Good experience

Josh W. 
Rating:
5.0

Customer did not leave a comment.

Stacie H. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
2.0

This location ultimately what is the farthest from my destination for in town use. I drove bye the first location near my storage unit and saw the same truck sitting there idle over the three days. When I asked I was told they were not available were they broken down? Because I didn't make any sense to me to drive from North Phoenix down to Central or southern Phoenix.

Darrell G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

YOU HAVE DONE EVERYTHING EXCELLENT THANKYOU ANNA YOU ARE SO GREAT TO ME

CURTIS F. 
Rating:
5.0

Agent stayed after hours to help me rent in person even though I was set to pick up with mobile app for the first time. I was anxious about using the app so the excellent customer service (when he didn't really have to) was much appreciated!

GREGORY ALLEN E. 
Rating:
5.0

Customer did not leave a comment.

Hassan A. 
Rating:
5.0

The team at this location was nothing short of AMAZING! Ana, thank you for your patience, for educating me and being so nice. You made this experience one to remember. Thank you!

Mercedes G. 
Rating:
5.0

Customer did not leave a comment.

Jhon O. 
Rating:
4.0

Customer did not leave a comment.

dominic B. 
Rating:
5.0

location was really good ,had all information and ready for us to pick up U Haul

Guy F. 
Rating:
5.0

Very nice folks. Super fast process.

Ben R. 
Rating:
5.0

Anna stayed late to accommodate my flight and arrival. Much appreciated!

William E. 
Rating:
5.0

Customer did not leave a comment.

ERNIE G. 
Rating:
5.0

Yes it was very good

Mugahed S. 
Rating:
5.0

Customer did not leave a comment.

ERNIE G. 
Rating:
5.0

Nope

BREE O. 
Rating:
5.0

Super great customer service, incredibly helpful and understanding. We will keep going to this location in the future - would highly recommend!

Mackenzie H. 
Rating:
5.0

No improvement needed

Craig T. 
Rating:
5.0

Favorite truck rental location!! Will always rent from this one! Customer service is amazing!!

Akia I. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
5.0

Customer did not leave a comment.

Kira L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Ernie and Ana provided amazing service, they were very attentive, and helpful from the time I set my reservation to the time that I returned my equipment.

JORGE P. 
Rating:
4.0

Nothing the office was clean, and the person checking me in and out was very kind. The van I used was very clean

Brianna M. 
Rating:
5.0

Nothing

MICHAEL S. 
Rating:
5.0

Great service

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

RENE B. 
Rating:
5.0

Customer did not leave a comment.

Kyle A. 
Rating:
5.0

Fantastic customer service! Highly recommended for all your truck and moving needs.

Loyd H. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

OLIVER G. 
Rating:
5.0

Less verifying/confirming of my soon-to-be rental before I picked it up. I was told to confirm it after I already did confirm it. Made me slightly worried if everything was square.

JAKE R. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
5.0

Customer did not leave a comment.

Deseri F. 
Rating:
5.0

ANNA AND STAFF WERE EXCELLENT THEY SHUD GET A RAISE AMEN 😇🙏

CURTIS F. 
Rating:
3.0

It's di$icult to find. No singer for uhaul

Dalton S. 
Rating:
5.0

every is and was perfect... just keep doing what your are doing...and do not screw up with over paid consultants.,,,

ERICK B. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES G. 
Rating:
2.0

I rented at this site because I had bought something I needed a van for. I called Corporate Headquarters and some guy ended up hanging up on me because I wanted to go to where I was picking the van up. Terrible location. Impossible to get to coming from Mesa.

VICKI P. 
Rating:
5.0

ANNA IS THE BEST HER CUSTOMER SERVICE IS 5 ....STARS I HAVE RECCOMENDED THEM TO FRIENDS !!!! 👍

CURTIS F. 
Rating:
5.0

DO JUST WHAT U R DOING 👍🤙🙋‍♂️🙋‍♂️

CURTIS F. 
Rating:
5.0

You guys are doing great at this location. Can be a bit difficult to find your way inside but the service itself was spot on!

William D. 
Rating:
5.0

YOY WERE GREATTTTT

CURTIS F. 
Rating:
5.0

Customer did not leave a comment.

LAURA LEANN S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES G. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY K. 
Rating:
5.0

YOUR AWESOME THANKYOU 👍👍👍😎😎😎🙋‍♂️🙋‍♂️🙋‍♂️😉😉😉

CURTIS F. 
Rating:
4.0

Customer did not leave a comment.

CONNOR L. 
Rating:
5.0

The owner was awesome and really understood our needs.

TAMI C. 
Rating:
5.0

NOTHING

CURTIS F. 
Rating:
5.0

Great customer service.

kyle W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE O. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Outstanding service I'll recommend at any time at this location thanks 1 million

JOSE ELIGIO H. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Zulu were great

CURTIS F. 
Rating:
5.0

Customer did not leave a comment.

ERIN O. 
Rating:
5.0

This place is awesome!

JEFFERY G. 
Rating:
3.0

The self -check through the app is garbage. The staff at the location were MUCH more helpful. I really appreciated their help

Elizabeth L. 
Rating:
4.0

Customer did not leave a comment.

DEAN L. 
Rating:
4.0

We Were initially told that we had a U-Haul reserved and then two weeks before we called to confirm they said they didn't have one for us in our area. We were then told we had to drive to Arizona to get it. and we had to do it because we are moving out of state to New Hampshire. We didn't like that we had to drive to Arizona to pick it up as we lived in San Diego and this was out of our way.

JOSH M. 
Rating:
5.0

Excellent customer service

DEANNA A. 
Rating:
5.0

I had a great experience! Excellent customer service

ROSEMARY H. 
Rating:
3.0

The truck had dirt and animal hair inside, and the doors were locked upon my arrival. Granted, I was a few minutes late for my pickup, but I had to call the UHaul customer service number to get an employee to open the door for us.

Julia R. 
Rating:
4.0

The customer service was excellent. They have alot of available units. The staff was very nice.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Tammy V. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Great staff. They went out of their way to help me out. I would highly recommend this site!

KAREN K. 
Rating:
4.0

Customer did not leave a comment.

leonad L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

The young woman at the front desk was very kind and professional and everything was explained clearly. She needs a raise. She's that good.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

ERNEST G. 
Rating:
5.0

Professional, friendly service. Highly recommended!

GLen E. 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA V. 
No reviews have been submitted for this location.

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