Although the pickup site was convenient, clean and staffed by a friendly people, the return using the U-Haul app was painful. U-Haul quoted the pickup to be at 9:30am, the site was not open until 10:00am, closing at 2:00pm. U-Haul should have indicated that during the reservation application. I returned the truck after the sit was closed so attempted the return via the U-Haul app. Because of, I suspect because of poor cell phone connection, the pictures taken as per the app return instructions would not complete uploading. I tried for more that a half hour to complete the return instructions but came to a reality that it wasn't going to work so I left after placing the truck keys in the key return box. My complaint is with U-Haul; incorrect available time and reliance on an app that clearly wouldn't work at that location. However, it did appear that some information was accepted as the e-mailed receipt did show the correct milage and of course the billed fee and credit card charge.
Edmund J
Customer Reviews for Print Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady I was dealing with was friendly, knowledgeable. The experience was really great.
JOHN MVery helpful, friendly, resolved my issue
CHRISTOPHER CMy experience with U haul was very good
Mark eGreat customer service at the store.
ANTHONY R