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Tremaine B.
Customer Reviews for Print Postal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service with a smile! Truck was almost brand new and clean. Highly recommend and will be back to rent again. Thanks!
Michael K.The drop off location was so random, I had no idea it was a drop off location. I was looking for a uhaul drop off and found out it was a little shop.
Edward M.I mentioned the engine light was on and he said yes they knew?
Robert W.They charge me more and I called the customer service too many times they didn't respond
Sean S.I've used U-Haul several times over the past 30 years and this was by far the worst experience ever. First off I couldn't make my reservation online due to the amount of days I need to rent the truck. So I went to a local dealership for the rental process, because of the length of truck I needed he said he would complete the process for me and a U-Haul representative would contact me which never happened. He also put in the wrong dates that I needed the rental for, I needed it to start on a Friday and rent for 3 days he put in a start day of Saturday. On my part I didn't that I needed to confirm my reservation which would have been for the wrong days, anyway the reservation got canceled. So it took U-Haul 2 more try's to get me the truck I needed which was finally completed on the day I needed the truck but the down side was that I had to travel farther to pick the rental up about 30 miles round trip which they charged me for. I don't have any issues with the location of the rental other than it was way out of my way especially when there are 4 dealers with a 4 mile radius of where I needed the truck. I was doing a local move of 2.3 miles.
Jerold B.Friendly, helpful Associates.
Dan R.