Customer Reviews for Priority Tires & Service LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Assigned truck was not at the location. U-haul helpline helped assigning a new one. Also, the trucks were parked in an half mile radius so I had run up and down Homan Ave, which was quite stressful. Otherwise, the truck was clean and well-maintained.

Rating:

1.0

I had a terrible U-haul experience. They changed my location multiple times and kept calling me accusing me of damage I did not do. Johnny on the phone seemed to try to scam me into paying him extra for apparent damage to the vehicle. This was an awful experience and I will not be using U-haul again.

Rating:

1.0

Horrible and shady location. Stay far away. The manager “Johnny” is extremely unprofessional and scammed me out of money.

Rating:

1.0

This was the second location I was sent to because the first location gave the truck I was supposed to use to somebody else and then ignored me when I tried to contact them. When I arrived to this location, the truck I was assigned to was not there either. I had to call U-Haul to get a different truck from this location.

Rating:

1.0

I got charged for insurance, when I did pre-check info with accepting NO INSURANCE, and full responsibility. Surprised to see insurance on my bill, with 3rd party phone check in, which was not in person check in as the app said it was for my check in.

Rating:

1.0

The pickup experience was horrible. I would never choose self pick up again and specially not at this location. Everything on the app was working correctly until it came time to look for the correct truck. The vehicle that was assigned to me was not on site and then the app no longer worked once I clicked I do not have the keys. I called the number posted at the location and I was directed to call customer service number for Uhaul. It took me over 30minutes to get through to a representative. The Uhaul customer service representative was great and came up with solutions but ultimately we were told to check every key locker in order to find a key so that she can assign us a truck that was available. We ended up having to take a 20 foot truck and had no dolly. Our original booking was for a 10ft truck and dolly for 4hrs. We did not get into our truck until 4:52pm and even called at drop off at 9:00pm to record that we had to keep the truck until that time which completed our 4hours. This morning I had to call because we were charged incorrectly, we were charged for the dolly we never received as well our drop off was recorded as we kept the truck overnight. I took too many calls and inconveniences with this rental. The representative that I talked to this morning June 2nd to square away everything was amazing but I shouldn't have gone through so much trouble on top of my stressful move.

Rating:

5.0

The manager was very nice and a great help.

Rating:

2.0

I reserved 2 days in advance and 15 min before my reservation they called me and asked when the latest I could pick up was and if I could return it 2.5 hours earlier than I’d planned. I said no. He called me back a few minutes later and said ok head over we have the truck, call when you’re here. I called when I got there and he told me he had a truck that was a third smaller but not the size I ordered and that someone would be delivering it soon. An hour later someone showed up with it. Moving days are already hard and this company made it harder, then he guy kept telling me to smile and make it a good day!!! They also did not include the Dolly I requested. He had to re do the reservation since the start time & truck size were different and he put in that I was bringing it back at the time he asked me if I could and I said no and he also signed my name on something! This was a completely terrible experience, I will only rent from actual u haul locations in the future which is what I thought I was doing in the first place. I had to make more trips across town because the truck was smaller and I had less time because they didn’t even have that ready, plus I had to carry more because they didn’t give me a dolly. Total fail. Only saving grace was that the truck itself was nice, clean, and easy to drive.

Rating:

1.0

At 2:30 pm the doors were locked and no one was around. The parking lot was full of broken down junk vehicles. I parked the truck in the street, not sure if it would be safe or not. I finally located the drop box. I called the 800 number and the lady said to drop the keys. After I did so, I realized by another transmission that I should have done a "self check in" in the app! Too late. Having spoken to a representative by phone that morning, I was lead to believe there would be people to receive the truck. No so. Bad experience..

Rating:

2.0

The doors were locked, so we had to ask a random person outside what to do with the truck. Finding street parking for a 15’ truck was unpleasant, but leaving the key in the drop box was easy enough. In the future, it would be nice if the location had a person available to confirm that what you’re doing is correct / safe. In the very least, they could have a sign that says it’s okay to park the truck anywhere in the area and hope they find it.

Rating:

1.0

The check in process didn’t even work, felt like a scam. The U-Haul was very dirty inside and the dolly we rented wasn’t there. But could report that because the check in process wasn’t working. Also the U-Haul was parked on the street so to take the pictures required you literally had to step into traffic. Never doing this again.

Rating:

2.0

Everything about this experience was horrible. There was something wrong with the reservation system, forcing me to go through the whole system multiple times in the freezing cold, finally having to create a whole new account multiple times for no reason. There was nobody present at 10.30 AM on a weekday. The vehicle was in super rough shape and sounded like it was going to die the whole time. At the end I was overcharged a ridiculous amount due to incorrect mileage determination by Uhaul. I was promised I would be contacted by uhaul afterwards about the mileage and safety. That did not happen. Worst uhaul experience of my life, bar none.

Rating:

5.0

Maybe include that the location the person is renting from will check you in and out. ( If the business is open) This way you won't have to use the app. Also, it seemed like too much information and too many emails for such a simple process.

Rating:

5.0

Excellent

Rating:

2.0

Rude. Unhelpful. Refused to honor our credit voucher for $150.00.

Rating:

2.0

After hours drop off was a time consuming disaster due to the UHAUL app not the drop off location itself. My active reservation “not found”/“no active reservations”. Multiple calls for assistance with closing out the reservation. LOTS of wasted time. And defense NOT my first problem with the UHaul app. VERY frustrating

Rating:

5.0

was so easy! no feedback :)

Rating:

3.0

The seller put more gasoline in the contract than was actually in the truck

Rating:

5.0

Friendly, organized and efficient. I was so pleased.

Rating:

5.0

Great location, easy pickup and fantastic staff that helped me coordinate extra time with another reservation.

Rating:

5.0

Johnny and the team made sure my van was there when I arrived. Easy in and out. Maybe the easiest moving rental experience I have had.

Rating:

5.0

Nice staff.

Rating:

5.0

Customer Service is spot on. I couldn't have ask for a better person. We really need more like them

Rating:

5.0

Extremely nice service

Rating:

1.0

No one there. No space to park. After being sent to two other locations I can’t believe how bad my experience was

Rating:

3.0

Customer service was chaotic and was ignored several times before actually being helped.

Rating:

1.0

The truck did not have the blankets I requested so it wouldn't let me get the truck using my phone. I had to wait hours for the place to open because the customer service person hung up on me. Horrible experience.

Rating:

5.0

Easy overall - very helpful even when busy

Rating:

4.0

The manager was GREAT, but I did not get the pads that I ordered and they did not have ANY moving supplies such as boxes, tape or wrap.. I really really needed those pads, very poor to allow me to reserve pads and to be told they don't have ANY!!!!

Rating:

5.0

Thank you!

Rating:

1.0

I returned the truck around 1:30 pm on Saturday. They did not give me the receipt of truck return and told me that I will get an email soon. When I called around 4:30 pm, the person said he is too busy to close my contract but I don't need to worry. I had to call U-Haul next day morning since I still did not get return receipt. Person from central U-Haul connected me to the return facility. The person there initially could not find my return and asked me questions which made me really nervous. Finally he found my contract and closed it. But the entire experience was stressful because I had no record of truck return. This must be changed. The customer needs to get receipt immediately for his/her peace of mind.

Rating:

5.0

Everyone was SO KIND and so helpful at this location!!! Everything was prepped and ready for us, truly the easiest and best experience!

Rating:

5.0

Staff was incredibly helpful! Thank you!

Rating:

5.0

Really smooth experience. Great place.

Rating:

3.0

When I tried to do a virtual check in the truck assigned to me didn’t exist.

Rating:

3.0

The staff was nice and dropping off the equipment was easy. However, they never closed out the rental. I had to call Uhaul and they coordinated with the drop off location to have them close it out.

Rating:

1.0

-10000/10 experience. After this experience I can promise I will never rent through U-Haul again or recommend to a friend.

Rating:

2.0

I’m not exactly sure where this issue lies, but the truck we picked up at this location caused a lot of problems for our move. We originally rented a 15 x 15 truck because that’s the amount of space we needed for the move and we really wanted a truck with a ramp. Instead we were given a 10 x 10 with no ramp. Additionally, when we picked up the truck, it had a 1/4 tank of gas which is very frustrating and caused issues for us as well. For some reason, whatever pump we used, the model would instantly flip off when we engaged it to fill the truck. I think it’s also very frustrating that I received almost no discount compared to the price of the 15 x 15 that I was originally supposed to rent. This should have been a simple move, but became very complicated since we were forced to downsize the truck and couldn’t fit all of the items I was planning on moving into it. Due to this issue, I don’t foresee recommending or using U-Haul again in the future. The only reason why I am giving this a 2 instead of a 1 star is because the front desk worker was really friendly and enjoyable to talk with.

Rating:

5.0

Johnny made the experience quick and efficient. After one location failed us.. we called this location and we were in and out in 15min, with no problems at all.

Rating:

2.0

When I arrived to pick up my 9' cargo van which I had reserved the night before, I was told no vans were currently available. I don't really understand why that happened since I was able to place a reservation on one. Luckily as I was leaving the owner ran out to tell me a van was on its way back, so I was able to continue on with my move as planned, albeit about 15 minutes behind schedule. I was about to contact uhaul and demand my $50 guarantee for my reservation. Overall a less than favorable experience, but it worked out in the end I guess, through sheer luck.

Rating:

1.0

Ppl at the store were helpful but prior to that U-Haul called me and requested if I want a truck longer than 24 hrs I have to pick it up there. Once I got there until told me the truck wasn’t available. Thankfully someone from the store showed up and they ended up having a truck I could use but I won’t not go back to this location and risk that.

Rating:

5.0

This was the best Uhaul experience I've ever had. The attendant was friendly, helpful, and professional. I wish all my u-haul experiences were this great!!

Rating:

5.0

Awesome service

Rating:

3.0

The location was fine my issues are all with your app pickup and the people working the chat and phone. Rude!

Rating:

3.0

There was no furniture dolly in the vehicle, which I had reserved. The windshield was also iced over and there was no snow scraper to remove it. Contact at this location was helpful.

Rating:

4.0

This location was simple enough as the men were helpful. My only suggestion would be that they have some sort of filing system for who is renting each vehicle rather than having to call each other.

Rating:

2.0

The truck didn’t have any gas The back door didn’t open properly There was water coming inside the truck and got my furniture wet

Rating:

2.0

The person working was very friendly. The UHaul I picked up had a completely empty gas tank which I didn’t notice until I had already pulled away and did not have time to turn around and bring it up. Then the UHaul itself broke down on me during my trip. I don’t blame the location for these issues but it was a stressful experience overall.

Rating:

1.0

No one to receive truck at drop off. Truck stolen from drop off location.

Rating:

4.0

I Did not received my bill statement.

Rating:

5.0

Nice staff

Rating:

5.0

Fast service

Rating:

5.0

I like the workers very polite

Rating:

5.0

Keep up the GOOD work, appreciate the business.

Rating:

3.0

Done after hours

Rating:

1.0

I’ve used y’all’s trucks and services before without complain but this last experience was all around poor and made for an unnecessarily difficult time.

Rating:

4.0

It was a little hard to figure out where to go - I didn't actually see a sign that said "Priority Tires & Service." But once I got inside, the man behind the counter was very helpful, friendly, and kind.

Rating:

1.0

AVOID AT ALL COSTS! Rental location rented me a van in terrible condition, they tossed me the keys and said "it's one of those vans on the street out there". Got to the van, and two of the tires were low on air, and the van smelled horrible. Had to fill up the tires myself, and roll down the windows on the way to air it out. About a week after I returned it, I get an email that I'm being charged for $1,600 more, because they said I put over 3,500 miles on the rental (I drove it less than 80 miles in total). Biggest headache and Uhaul is very slow to remove the charge. Abolutely do NOT use this location, and think twice before using Uhaul in general.

Rating:

1.0

Rental drop off location listed on the website is NO LONGER a drop off location. Wasted time, attendant was not nice or helpful, and had to call the 800 number to find a different drop off location.

Rating:

5.0

Super easy process and the guys at Priority Tires were really nice and helpful. We would definitely rent another U-Haul from this location (and get our cars serviced here too!!)

Rating:

1.0

This location tried to charge me for an extra day when I returned the truck a day early. Not honest and would never use this location ever again.

Rating:

2.0

I had to go to three different ‘U-Haul Drop Offs’ but none of them were being serviced. This was the very last one I tried. What should’ve been a 30 minute drop off, became 90 minutes because of the how complicated it was.

Rating:

1.0

I did the check in process and pick up process on the mobile app and was given a truck number, but the location gave me a different truck number and now charged me on another different truck number with all incorrect information like fuel, miles, and drop off time. I was overcharged and now not sure if I can get my money back. The location didn't give me any paperwork or confirmation email when they gave me a different truck which was not on file. No paperwork or confirmation at drop off either. Horrible experience. I returned the truck with full fuel, same day drop off and only drove around the city of Chicago, and they charged me wrong truck number, 97 miles, 25 gallon of fuel and the receipt's dropoff time is the next day morning which are all wrong. Please if someone sees this review, do something and improve.