Customer did not leave a comment.Jessica E.
Customer Reviews for Pro Tech Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Jim H.
The truck had an exhaust issue. I was told by the location where I picked up and dropped off that he was told to go ahead and rent the truck to me even though it had this issue. The fumes were really bad!!!Michael G.
Customer did not leave a comment.Larry H.
Tim was very friendly and had the paperwork ready to go.Brent D.
Helped out a lot for getting my car on the dolly.Brittany O.
The location was convenient to me. It was operational and the employee was courteous. The truck worked fine. Please improve on your 24/7 garbage bait and switch program. It was useless as was the employee who refused to help me. Randi from a call center in Arizona was useless and refused to help me even though I was stranded at your location at 1am in the morning. A poor representative of your company.CHRISTOPHER C.
Customer did not leave a comment.Joshua L.
Customer did not leave a comment.Consuelo V.
My location was not open when I was to receive the truck. I was missing equipment I rentedDellos S.
Outstanding, couldn't ask for better experience service.rod H.
Customer did not leave a comment.Lane W.
Customer did not leave a comment.DAVE M.
Some of the best customer I have ever received. Ken is a great guy!Frank G.
Charged over $18 for filling up to half tank by the drop off place even though I had just filled up 7 miles prior. I do not believe that I should have been charged that much because I know that I didn't use that much.Evon O.
Had a very big issue with the reservation and pre pick up. Truck share was not working correctly. The worker helped me after hours luckily he was there.Zachary C.
Customer did not leave a comment.Jarell L.
Tim was very professional, with his handling of renting the van.Kerry M.
Customer did not leave a comment.monte P.
The online check-in procedure takes a long time.Samantha C.
Customer did not leave a comment.Adilet A.
The customer service provided was excellent. He made sure we were completely satisfied with the unit and even offered an extra day due to the length of the trip. Very polite.Mary Ann Charles S.
Customer did not leave a comment.Brittany S.
Tim went out of his way to make sure that our needs were met. He is so helpful when speaking over the phone, asking the right questions that I would forget to ask.Mark P.
Customer did not leave a comment.JEFFREY A.
Customer did not leave a comment.Robert B.
Truck had low air tire. Put air in it twice and it was low again by the time we brought it back.Tonya W.
We were very disappointed that the truck was not kept up on. It kept pulling to the right. The alignment is off badly. The lights kept bouncing. They were not very bright. There is a small crack in the windshield on the passenger side. The truck was shaking. We have rented with uhaul before and have never had this bad of an experience. Overall not satisfied at all. Daniel PetersDaniel P.
The location is in the middle of a field with no parking lot and small signage. It looks like it was an after thought.STACY R.
Customer did not leave a comment.ANNEMARIE LACH S.
Customer did not leave a comment.rod H.
Customer did not leave a comment.Frank J.
I cannot comment on the service at this location as it was not open on the day I rented the truck. I checked out the truck and returned the truck online. The app on my phone failed to work in checking out the truck. I was able to chat with someone online who referred me to the website and I was finally (after 40 minutes) able to check the truck out. Upon returning the truck, the online return service was not able to process my dispute about not receiving the furniture pads and yet being charged for them. That necessitated a phone call to customer service, waiting on hold for over 10 minutes, before I was finally told that the truck was registered as returned. In the future, I will not likely use the U-Haul online checkout and return. I will look to find a rental facility in which I can checkout and return the truck with a person.Stuart H.
Customer did not leave a comment.David T.
Customer did not leave a comment.Frederick O.
No improvement needed. Pro Tech Automotive is as professional as they come. Owner saw that I was having frustration with check in using the Web site and he took the time to understand my concerns and made things right.Michael A.
Customer did not leave a comment.JAYDE S.
Everything was shipshape.Tim L.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.joseph B.
Very helpfulBarbara E.
The gentleman who helped was incredibly kind and helpful. No issues with anything!Anna T.
Owner was very busy with his mechanic business and was overwhelmedSteve G.
Customer did not leave a comment.Tyler S.
They said uhaul did not provide them with the connector for the lights for the trailer so I had to buy one for $12. Then I had to hook up to one trailer only to disconnect because lights weren't working then hooked up to another to have running lights not work on that one either.heather G.
There was a computer problem the day that I rented the trailer, and the owner of the rental shop called me to have everything ready before I got there. He was super helpful! ThanksThomas G.
First gentleman was quite negative. He was busy at the time. Second gentleman that helped me was very nice! The location is a car service area so it was dirty but that didn't bother me. If you are looking for a nice place don't go there.Rosemary G.
Easy and fastLARRY B.
The ramp on the 26 ft. truck I rented was short; it needs to be about 2 ft. longer for comfortable dollying of heavy items. Otherwise truck was nice.GREG J.
Was told by uhaul main office this location would be open Dec 24. They were not. No way to secure the trailer.Randy S.
Customer did not leave a comment.Marcos G.
Tim at ProTech provided such excellent service. He went above and beyond to be informative and helpful. It was so appreciated!jerisue P.
Customer did not leave a comment.heather H.
Was supposed to be 24 hour pickup, keys weren't where they were supposed to be, and employee threatened to shoot my husband for looking for the keys, in the vehicle, as Uhaul customer service told us to do.Nicole P.
Customer did not leave a comment.James D.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.John L.
Customer did not leave a comment.Chris K.
Location looks like a junk yard. I was in a hurry and the attendant was gone to lunch and I had to wait 30 minutes. He was friendly.Ben W.
Customer did not leave a comment.charles F.
Customer did not leave a comment.Amy A.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.carla J.
Customer did not leave a comment.tamie K.
The online dropoff point (which I had changed with a note to uhaul) was different than what the attendant had and there was some confusion... he said just call when you get close... very nice but I didn't like that I wasn't sure of the address. The fuel was "just fill it to where the gas gauge is now". I did to the best of my ability ( I really thought I had it where it was when I picked it up) I was however charged $7 something for fuel when I dropped it off.Phillip S.
Customer did not leave a comment.Jeff C.
I really had no problems with my rental, but I did automated pickup with my phone and two things bothered me. 1) took longer than anticipated because we could not get the camera to load on my iPhone to take a driver/ID picture. Tried with two iPhones, and had to get help from a friend with a Samsung. I'm guessing this is an IOS compatibility issue, but it could have caused us a lot of trouble. 2) keys were on the front seat of the unlocked cab. Online experience said they would be in some kind of lock box in the truck, but that did not exist. I really was not comfortable with that, and would have strongly preferred that the keys were secured as described in the online experience.Patrick C.
Customer did not leave a comment.TIMOTHY G.
Customer did not leave a comment.andy O.
Attendant hadn't checked vehicle in at 11 am. I stopped there for no reason, even though U Haul instructions say to do so.Jeff C.
The self check out was s bit of a head ache. The â€œcheck out truckâ€ link on my U-Hall app was grayed out and took a two calls and 3 transfers before I reached a U-Haul rep. That could actually make the process go thru. And yes I did go thru the pre-registration process and watch the video etc. even the rep. Stated I have done everything correctly and she did not know why it didn't work. Once I got the truck it was no problemandy O.
Customer did not leave a comment.Ben W.
Customer did not leave a comment.william C.
It is so convenient to drop the truck off here. Thanks.Clare K.
computer was down for Uhaul. so we couldbt get paper work. had to leave it and take pics for proof of delivery.JEROME M.
Customer did not leave a comment.Mark P.
Fix the problems you have with the computer program. I prepaid then was told I owed more money. They cancelled the first payment and ran my card again was told refund would be back on my account right away but still have not received. Not sure I would recommend u haul again. This not against the company where I picked up the truckAnna S.
Customer did not leave a comment.Allen C.
Customer did not leave a comment.MELINDA P.
Quick easy and no frills service. The website was helpful in determining availability. Dealer was able to confirm availability easily.Adam A.
Customer did not leave a comment.mike S.
from pickup to drop off it was great.Mike G.
Customer did not leave a comment.CRAIG S.
Customer did not leave a comment.Miranda O.
Was closer and welcomed me with no problemALICE O.
Customer did not leave a comment.Denise A.
Went to pickup our reserved truck at the one on W Jefferson. Was told he'd be there at 1. PU time was 11:00. Cancelled and went over to this one. People were wonderful. Other place is a joke.Michael B.
Customer did not leave a comment.JOHNNY S.
Customer did not leave a comment.Eugene L.
The man was very nice and helpful. Great experience!NIKI M.
thank you for being their for us. great job !MARY R.
Very nice crew. Pleasure to do business with both gentlemen at the Nuttman Ave. location Note: I made the reservation to pick up the trailer at the Coldwater Fort Wayne location and when I arrived at the reserved pickup location I was told that they did not have the trailer I reserved (Two weeks prior by the way). I was then told that I had to go to another location to pick the trailer up which was at the farthest opposite end of Fort Wayne. I drove 2.5 hours to move my son from Fort Wayne to the Indianapolis area and this cause me a 1.5 hour delay in getting to the move location. I am very upset at how Uhaul handled this situation and believe some type of rebate/compensation should be made. I'm seriously considering calling our local BBB to file a complaint. If Uhaul Corporate wants to contact me for further information they are welcome. My # is 260-215-3429.Mark O.
Customer did not leave a comment.JA C.
Customer did not leave a comment.JA C.
I wish there were more trucks located in Huntington IN. But we were compensated for the extra miles and also given a military discount which was very nice.Leslie G.
Customer did not leave a comment.Roger H.
Reserved online. Someone from lower huntington road called to confirm. This was no fault of the guy at Protech. Whoever took the online order sent the order to the wrong location even though I wanted to pick it up on Nuttman at Protech. Fortunately this guy was very accommodating and had the size trailer I reserved. He was awesome and all went very well.Debra T.
Location was close during business hours so I couldn't get the money I was overcharged returned. I was charged for the insurance I declined. I was told it would be fixed when I returned the vehicle as I wasn't being charged until I returned. They charged me immediately. Customer service was unfriendly and unhelpful. Still waiting on management to call me back for a resolution. Won't use uhaul in the future and will inform others to stay clear as well.Matthew Z.