Friendly and efficient
JACK S
Customer Reviews for ProFlow Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Todo bien exelente
LUCELIA TGood
TERRY MWe ran it more miles than I expected but, it was worth it.
WANDA WWry pleased
DONALD DI did have to sweep out the cargo bay when we got it. No biggie. The vehicle performed perfectly.
Stephen KProfessional friendly service. *****
VIRGINIA EThey were awesome
Mercedys BPulled nicely very good overall
WILLIAM MExcellent service, friendly staff, and definitely the easiest U-Haul rental I’ve ever done.
DAWN EA/C was finicky but the weather was cool enough not to be a big issue. The young lady handling our rental was very nice and helpful.
STANLEY RNothing everyone was nice and professional and very helpful keep up the good work
JACQUELINE NIt was fine.
GARY DTotally satisfied— will use location again.
NANCY NWent to the U-haul location on Hwy 84W at West Oak Storage facility and they told me they can't quote the prices of truck or trailers unless they enter all my information and pulling vehicle into the system first, to me wasn't real knowledgeable on the U-haul equipment..So we called Proflow Powersports location on Hwy 15/ 16th Ave and they quoted us all the different pricing of the trucks and trailers right over the phone, very courteous and professional, also very helpful when we got there to rent the U-haul trailer...A+++ to Proflow Powersports/ U-haul location!!!
CASEY MCustomer service at this location is excellent! However, the 15' truck I got stuck with, second time with this same bad truck, needs to be removed from the inventory and made safe. 1. Passenger door only opens from the inside. My wife was unaware that the door did not function, I had already opened the door, she then loaded boxes and misc items on the passenger seat. However, we could not open the door from the outside, and I could not reach the handle from the inside due to the boxes and misc items she loaded there. I could not slide the boxes out on the drivers side because of the steering wheel.... so I had to sit in the drivers seat and literally reach into each box to pull out items to hand to my wife... then later when I could reach the door handle, was able to open the door and remove the other items. ***HUGE safety risk- if in an accident and first responders had to access the door, they cannot since it does not open. If vehicle on fire, passenger incapacitated, first responders would have a very difficult time extracting. FIX THE DOOR. 2. Dash lights do not work. At night cannot read dials, cannot read speed or gas. Safety issue, fix the lights. 3. Light switch is missing knob... put knob onto light switch.... 4. Air conditioner was intermittent, was not working properly. 5. Vehicle makes disturbing mechanical sounds while driving, gives the driver the feeling that the vehicle is ready to break down. Overall this vehicle is not safe to drive, needs to be removed from inventory and retired or someone must spend the money to service. I do love renting from this location.. they are professional, clean operation, excellent service always..... But.... please get that truck fixed or remove it from inventory. Thanks,
MARK FWhen I arrived the parking area was easy to identify. A representative helped me spot the trailer and unhook. Then got me in and out quick. This will definitely be my preferred location going forward.
Douglas CGreat customer service @ U-haul located @ Old Amy Road in Laurel, MS. Professional, friendly and always have a good inventory of trailers! Thank you!
Mark T. make sure that the truck 🚛 don't stop on me
Mary JThe lady that helped up in Laurel, MS was fantastic!
HELEN HVery friendly and efficient. Process of turning in vehicle was quick and painless!
Greg LN/a
Stuart GPrevious experience with U-Haul has taught me to check the tires on trucks and especially trailers. That is the one improvement U-Haul needs to address. I have had to replace tires on U-Haul vehicles and it is a very time consuming and preventable situation in most cases. Inspection at service centers should be mandatory. I always check the tires myself and recently had a flat and on my next rental inspected the tires after hookup and saw a tire on the trailer with low air pressure. After a closer inspection immediately saw a screw located in the middle of the tire at 12:00. Never should have been hooked up to my vehicle. When I can see the screw without bending over with my poor eyesight it is very obvious!
Mark TThe padding was not in there but overall everything was great
debroah bNo improvement needed, Service was wonderful from the moment I walked through the door, Big Warm welcome, Thanks 😊 😊😊😊 I appreciate the service.
MICHELLE MI filled the tank to the agreed level but was then told it wasn’t enough and was charged $30 extra. I’ll never rent from U-Haul again.
John BOutstanding experience. I’ve rented from other locations over the years, but have never had such a good experience. Well done!
GREG BYour staff went above and beyond to help me be able to complete a rental and keep our church group on schedule leaving during a time when the reservation system was experiencing technical difficulties. They are first class.
clifton jThe staff were very friendly.
Don HFriendly customer service. Very satisfied.
chris hEverything went well! The staff was so nice! I will life to rent again soon!
Deborah WVery friendly and efficient
Robin SEverything from customer service to the condition of the trailer far exceeded my expectations. I have rented different sizes of products in the past and it seems there was always some problem that delayed pick up. We were prepared for that this time but everything was perfect and ready to go. We will rent from the knowledgeable people at Proflow from now on.
Tammy CBery friendly & helpful
Robin SAs with anything, communication is key. Pro-flow did a great job.
SAMUEL BNo improvement is needed. Everyone was friendly and provided accurate information, as well as future estimates. I would return to this location to rent my next moving truck or to make an equipment purchase.
Laurie WIt was dirty when I got it had stuff behind the seat need to be clean out
Juwanna GBe careful about double booking trucks that are reserved for other people
Janice MI do not know how it is anywhere else in the country but Laurel Mississippi staff and service was absolutely amazing...they were more than helpful...they cared...very hard to come by beautiful people that I met while in Laurel Mississippi
RAYMOND SThe location was great!!! 5 stars!!!
Brandon PGreat customer service, price and equipment.
TRACY ONo improvement needed
Mitchell AGreat folks!
Elbert HNo improvement needed. They were fast and professional. The young lady who helped me was very efficient. I will definitely use them again.
Tracy O