Very friendly people. Was a pleasure. Drop off, and go.
Michael H
Customer Reviews for Proctors Building Materials
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Large rental lot and easy to get trailer in and out.
Bart JBy the grace of GOD we made it thru.
ROBERT MI had to stop about every 4-5 hours to air up a back tire. Also the inner back tire was completely bald and looks ready to blow out.
JAMES KGood to go
CHARLES CCompleted self checkout and was quick and easy
BENJAIN FQuick easy drop off
BENJAIN FVery helpful and easy to work with our crazy schedule. Much appreciated, will definitely recommend and return!🤗
KELLY COur reservation was changed 2 days before pick to a location that was 20 miles from our house. We were provided an additional 40 miles on our reservation, but this did not account for the added gas to and from the pick-up location. We had reserved a utility dolly, which was not available at the location so we were offered an appliance dolly. The interior of the truck was dirty and required us to clean it before using it. Additionally, it rained the night after we had loaded our belongings into the truck and upon arriving at our destination and unloading our belongings we noticed that several of our items were wet. This included a new couch and area rug. This experience was a little dispointing.
Jimmy GThe Tipton location provided excellent service! The issue I had was that I reserved the truck in Columbia, MO and was assured a month in advance they would have a truck available on the date I needed. I got a call 24 hours before my move date that my pickup would be in Tipton, which is an hour away! Thankfully, I have good friends who picked up the truck and drove it back to Columbia for me since I had to work. I am very thankful for the Tipton location, but not very happy with the Columbia location for not following through on their promise.
dana sGreat customer service!
Earl PYou should bring back single axle 6'x12' flatbed trailers why isn't there any in Sunrise Beach, Mo. Area? If you find one. Please call or text me now. Thanks
Harry MGreat customer service, very helpful!
Sarah DI've been satisfied each and everytime I have used your vehicles!
Charles CThe provider was very helpful and pleasant and checking my equipment in was a breeze.
TIMOTHY HPeople late to Open the truck was dirty 3 place I had to pick up truck that I reserved over a month ago
Scott fNeed small truck and sometimes auto transport for local. Lost two local dealers AND their equip.! 13 mpg 10 ft truck. 10 mpg 20 ft truck. Beat that!
Robert CVehicle had over 105,000 miles on it and needs to be replaced or the front end stirring needs work. Stirring was a little loose or drifting.
Charles FMy truck had a leak in the roof.
Peggy CThere was dried mud on the outside of the unit, it was pretty caked on there but overall in good shape.
Thadeus MAs always the folks at Proctors we’re great!!
George RN/A was smooth quick transaction. Very good Service.
ROBERT NThe trailer had a blown tire while I was using it. Both the rental agent and U-Haul customer service followed up multiple times until the tire was fixed and made sure all was OK. Very pleased with all the services provided. Thanks to all in making a potentially very bad day a good day.
William SWe love this location, always great to work with, especially since we rent often. Wish this location had more 6x12 enclosed trailers available for rental. We end up downsizing just so we can stick to this location
Oanh HWe love this Tipton location and the owner of it! We are upset that Corporate U-haul charged us an extra day when the tire blew out on us and left us stranded for two hours in the extreme heat. You would think they could see that as their responsibility to maintenance the rental equipments. We would appreciate some customer service here! We have been renting for more than 3 years on a regular base.
John SWe love this location and Miles! He is great to work with and we try to only rent from here or Ashland with Ronnie. By far the best two locations around Jeff City/Columbia area. We rent often, we were sad that our normal 6x12 that was booked and confirmed was shifted to another location. We cancelled it and got a smaller one from Proctor. We support locations that understand customer service! Please make sure to keep around great locations, it makes renting from U-haul a pleasant experience!
John SThe location and gentleman who helped us was great. I do feel U-Haul's price for a small trailer rental was ridiculously high, but otherwise everything was good.
Jamison PWe can't seem to rent the enclosed trailer from this location. This is one of our favorite location, can you please consider bringing back the enclosed trailers!
John SVery helpful during a very stressful time. Great customer service.
Arlie WOne of our favorite place and person to rent from! Highly recommend!!
John SNothing it was a nice experience!
Kathy SHalf hour into 14 hour trip the AC went out. 102 heat index that day. When I stopped to get AC repaired I noticed front bumper was about to fall off. Missing 3 nuts on bolts holding bumper on, which was repaired when AC was being fixed. AC was found to be overcharged.
TIMOTHY HMy only complaint is there was no leg room for passenger side of the vehicle so the 17 hr ride was very uncomfortable
Daniel JArrived & was told the only one that can check out a Uhaul is at lunch for 1 hour . Came back & the “ only one “ is now the only person at the business & I take back seat as he checks out 6-8 other customers buying products. The cab interior was clean on first appearance but when I turned the heater on I’m attacked by dog or cat hair that was hiding under the seats .. I
Nate NDrop trailer off after hours using 800 number phone service to verify the return. Easy access to parking, adequate lighting for after dark drop off
David FJoey was very helpful getting the correct information from us entered in the system in order for us complete the contract the day we picked up the truck. Actually without Joey's help we wouldn't have got it completed, for some reason our personal information wouldn't download. Took alittle to long to complete the info, but we did get it finished and the rental was fine. Dropping the truck off was very simple and convenient. Joey's help and patience was greatly appreciated, thanks
Carl KDropped off after hours so did not interact with anyone.
Patricia KProviding moving blankets/dolly would be above and beyond but much appreciated. No complaints though. Exactly what we needed and the staff at the rental location was really top-notch. Thank you!
CHARLA FGreat truck and service!
Kevin WRental was fine it worked good
Catherine MI had to drive 35 minutes from my house to this location instead of the location half a mile away from my house that I had reserved it for. I was very upset about this but the agent at the new location was very nice and made me feel better about it.
Tammy CBest Uhaul dealer in central Missouri.
BRUCE PI was very pleased. They were most helpful and even took the time to back the trailer back into its place for me.
Brenda RGreat dealer!
MYLES P