Customer Reviews for Produce Barn
(U-Haul Neighborhood Dealer)

576 reviews

72 Mansfield Ave   Norton, MA 02766

(774) 430-0190

Office Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(774) 430-0190

72 Mansfield Ave
Norton, MA 02766

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vinney S 
Rating:
5.0

Customer did not leave a comment.

Benjamin L 
Rating:
5.0

Truck felt like it was mechanically on its last legs, on small hills it seemed to struggle to make it to the top. Overall it did the job I needed.

Maureen S 
Rating:
5.0

Great people and the fastest service

RAY F 
Rating:
3.0

Customer did not leave a comment.

RICHARD G 
Rating:
5.0

Drop off was just as smooth as pick up. Professional and friendly staff.

DANIEL B 
Rating:
5.0

Nothing

Rodney u 
Rating:
5.0

Customer did not leave a comment.

Nate B 
Rating:
5.0

NA

Dolores P 
Rating:
5.0

My experience was great here. I received friendly service and a clean truck. Thank you!

Quiana F 
Rating:
5.0

Drop off process on uhauls end...spent an hour because of system glitch

Brian W 
Rating:
5.0

The gentleman at The Produce Barn was extremely helpful, kind & polite :)

PAM M 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Not a problem. Everything when's well.

Herbert S 
Rating:
5.0

Amazing these guys are great!

Danielle W 
Rating:
1.0

Most incompetent service ever. Customer service representatives openly mocking you, and laughing about sending me to a farther drop off location. No one answers their phone number given. I'd never use UHaul for any reason

john m 
Rating:
3.0

It was difficult to get on the web to help the check-in process - and took forever to check-out. Key Box was not filled with the key and was locked with another code.

JAMES R 
Rating:
4.0

My customer experience was great! Tks

Ryan H 
Rating:
5.0

Engine sounded very noisy like a rod knock

Christopher G 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

Excellent. Very courteous staff. Truck old, but drove ok

anthony c 
Rating:
5.0

Customer did not leave a comment.

margaret p 
Rating:
5.0

Customer did not leave a comment.

Artem S 
Rating:
5.0

Customer service great. Truck good shape/clean. I’m

anthony c 
Rating:
5.0

Customer did not leave a comment.

Caron K 
Rating:
5.0

Customer did not leave a comment.

Keith W 
Rating:
5.0

Best location ever

Sean R 
Rating:
5.0

Customer did not leave a comment.

Lauri M 
Rating:
5.0

Check in with Jake was smooth and quick.

Keith W 
Rating:
3.0

Fuel reading was incorrect at time of rental. It took over 24 hours from time of return to get a receipt of the transaction (desk check in)

Keith W 
Rating:
1.0

We had a terrible experience with our recent rental but NOT with the staff at the Produce Barn, they were very helpful and supportive. We rented a 10’ box truck to move my son into his apartment in Boston/Jamaica Plain. A very busy area. After picking up the truck, we noticed there were no moving blankets in the bag in the back and called Produce Barn right away. We had to use our own. The lock on the outside of the back door was out of line and did not work. As we were driving into Boston on busy Route 128, the truck overheated. We blasted the heat on a hot day just to get there. When we got to the location, it overheated again. My boyfriend added water and had to snip a leaking hose and re-attach it to get the truck from overheating again. On the way home, a terrifying ride I might add, the breaks went at a red light. They came back a short time later but the ABS break warning light was on the entire ride home. It was an awful experience! I called produce barn 3x during this ride. When we dropped the truck off, they agreed to contact me the next day and indicated they would seek a full Refund for me. I didn’t hear back and so I called them later the next day. They gave me Nick Reall’s contact information. I called him twice and also Emailed him and he never responded. I called produce barn back again and they agreed to reach out to him. He finally called me back. He said he would refund $30 for the rental and $15.94 for the added insurance for paid for. That was it. I am not happy with this resolution. I called produce barn and they again agreed to follow up and I have yet to hear anything more fixe days later. I picked the truck up with less gas than I replaced ($34.00 worth). My boyfriend repaired the truck to be able to drive it otherwise we would be stuck in Boston and waiting for roadside assistance. Paying for mileage for a vehicle that I already paid the gas on and for a completely unsafe vehicle is just unacceptable.

Maureen M 
Rating:
5.0

I am shocked there is no swivel mount trailer jack (wheel). This trailer has a very heavy trailer tongue weight. How am I supposed to pick it up off the ball? This is very concerning. -kch

Kevin H 
Rating:
4.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Garrett J 
Rating:
5.0

Excellent service picking up truck.

James M 
Rating:
4.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Honestly, this pickup location is so convenient and a very easy process. Will definitely remember this for the next time.

valary t 
Rating:
5.0

uHaul app was useless

David G 
Rating:
5.0

pick up and drop off was SO easy and fast. the gentlemen at the pick up location (Produce Barn, Norton MA) were friendly, efficient and treated me with respect.

Linda C 
Rating:
5.0

Excellent service from Dave All around great experience

dave k 
Rating:
5.0

This place has everything under the Sun. Excellent service!

Mark A 
Rating:
5.0

Customer did not leave a comment.

LISA B 
Rating:
5.0

The man at the sales counter was super friendly and made everything super easy and quick! Thank you!

Diana S 
Rating:
2.0

Do not over book your fleet. Maintain and double check tires and psi if you are charging for mileage and for the safety of your customer and fleet. Properly train employees to solve customer concerns and tribulations with your fleet.

Tayjsa A 
Rating:
3.0

Customer did not leave a comment.

Jaclyn K 
Rating:
4.0

Customer did not leave a comment.

Keith W 
Rating:
4.0

Check oil your truck was down at least a quart had to get service out 10000 mile engine needs oil levels perfect at all times in order to break in properl

Robert B 
Rating:
5.0

Good guys

Roger D 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

Customer did not leave a comment.

Justin P 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Smooth recommended online search and booking process. Problem free pickup experience. This also is an awesome home town one-stop shop. Easy access location, super service, very helpful crew. Thank You, . . . I'll be back.

MICHAEL S 
Rating:
4.0

Nothing

DEBRA J 
Rating:
5.0

The online Truck Share 24/7 process was problematic - it was difficult to get the authorization code in order to access the keys in the lockbox. Luckily the hardware store was open and the manager was very helpful in assisting us through the process.

Kathleen C 
Rating:
5.0

Customer did not leave a comment.

Margaret C 
Rating:
5.0

Customer did not leave a comment.

JEFF G 
Rating:
5.0

Staff was very helpful and courteous!

Kevin P 
Rating:
3.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
4.0

Customer did not leave a comment.

Keith W 
Rating:
5.0

The pickup process was smooth and efficient. The truck was ready to go including furniture pads and a dolly. Super easy!

Chris A 
Rating:
5.0

I was completely satisfied with the service it was quick compared with other sites. Keep doing what you doing.

edward t 
Rating:
5.0

Customer did not leave a comment.

david d 
Rating:
5.0

Customer did not leave a comment.

Matthew F 
Rating:
5.0

Customer did not leave a comment.

Ellen G 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F 
Rating:
5.0

Customer did not leave a comment.

Erin M 
Rating:
5.0

Excellent customer service and thoroughness to detail when connecting the car and trailer. All the lights worked perfectly. Thank You Brian O,

Brian O 
Rating:
5.0

Customer did not leave a comment.

Artem S 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

It was a teal pleasure working with the barn the guy denis was very helpful

STEVE F 
Rating:
5.0

Customer did not leave a comment.

Jim L 
Rating:
5.0

The service at this location in Norton, The Produce Barn, was terrific. Staff was friendly and very cooperative, and sensitive to our needs for a moving truck. Everything went extremely well and we are grateful for the excellent service from this location.

EUGENE R 
Rating:
5.0

Jason was very professional,knowledgeable and friendly. The equipment was ready and in excellent shape. The truck was clean, gassed and ready to go. I would highly recommend this rental location.

charles m 
Rating:
4.0

People were great picking up and returning. Easy in and out. Trailer had a bunch of stuck on leaves like they’d blown in and got rained on or last renter didn’t clean out but doesn’t matter one bit.

Jed N 
Rating:
5.0

Guys are amazing as always!

Mohamad H 
Rating:
5.0

Customer did not leave a comment.

Walter L 
Rating:
4.0

Customer did not leave a comment.

Keith W 
Rating:
2.0

The truck was extremely loud with an exhaust leak. Transmission seems to lag a lot. It felt like it would break down any moment.

Woodforms I 
Rating:
5.0

The gentleman that handled my reservation was fantastic. He handled everything. It was a breeze. I will continue to rent there if possible

Loretta C 
Rating:
5.0

Easy, reasonably priced, and great new vehicle! Great experience!

MARY J 
Rating:
5.0

I returned the vehicle 3/4 full and learned that there's no incentive to return it with fuel. This doesn't make any sense. Broken process. Otherwise, staff is excellent and the truck was very easy to use. We had everything we needed for our move.

Leith G 
Rating:
3.0

Customer did not leave a comment.

GREGORY A 
Rating:
5.0

Positive experience as always with Produce Barn

Jennifer B 
Rating:
5.0

Everything was perfectly fine on my end. Very friendly people.

Donna D 
Rating:
5.0

Nothing that I can think of.

David G 
Rating:
5.0

Friendly, helpful clerks who immediately removed the trailer and got us on our way. Wonderful store as well where we got some much needed snacks.

Karen C 
Rating:
1.0

Was charged about 200 extra , told they were going to report the can stolen due to an employee error. Double charged And given coverages I declined.

Joshua B 
Rating:
5.0

I rented the van from a different location that i normally go to. When i showed up there was no van available. Retailer called UHaul and 5 minutes later had a van available at a different location 4 miles away. appreciate Uhaul fixing the problem.

David S 
Rating:
5.0

Customer did not leave a comment.

Thomas Y 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

I showed up a bit early (7:45 AM) to pick up a vehicle trailer, but the gentleman at the store was more than willing to offer help then and there. He was polite, kind, and knowledgeable about towing and the equipment in general. He also offered to extend my rental period for free. Nothing but good things to say about the experience and this location. The trailer was very stable on the highway, no wobble at all unloaded and loaded with a 5000 LB Land Rover. The wheel strap ratchets were easy to use and very secure. The ramps were easy to deploy, load the vehicle, and stow back away.

Chase W 
Rating:
5.0

Everything was great!

Patrick S 
Rating:
5.0

Customer did not leave a comment.

Pamela C 
Rating:
5.0

Customer did not leave a comment.

jason c 
Rating:
5.0

Customer did not leave a comment.

dave k 
Rating:
5.0

Customer did not leave a comment.

Ralph D 
Rating:
3.0

Customer did not leave a comment.

Gregory A 
Rating:
4.0

Customer did not leave a comment.

WILLIAM N 
No reviews have been submitted for this location.
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