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Joseph B
Customer Reviews for Produce Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Produce Barn went above and beyond. Called customer about lost item. Very polite and thorough.
Kimberly HEverything was great!
Vanessa WTruck felt like it was mechanically on its last legs, on small hills it seemed to struggle to make it to the top. Overall it did the job I needed.
Maureen SGreat people and the fastest service
RAY FDrop off was just as smooth as pick up. Professional and friendly staff.
DANIEL BNothing
Rodney uNA
Dolores PMy experience was great here. I received friendly service and a clean truck. Thank you!
Quiana FDrop off process on uhauls end...spent an hour because of system glitch
Brian WThe gentleman at The Produce Barn was extremely helpful, kind & polite :)
PAM MNot a problem. Everything when's well.
Herbert SAmazing these guys are great!
Danielle WMost incompetent service ever. Customer service representatives openly mocking you, and laughing about sending me to a farther drop off location. No one answers their phone number given. I'd never use UHaul for any reason
john mIt was difficult to get on the web to help the check-in process - and took forever to check-out. Key Box was not filled with the key and was locked with another code.
JAMES RMy customer experience was great! Tks
Ryan HEngine sounded very noisy like a rod knock
Christopher GExcellent. Very courteous staff. Truck old, but drove ok
anthony cCustomer service great. Truck good shape/clean. I’m
anthony cBest location ever
Sean RCheck in with Jake was smooth and quick.
Keith WFuel reading was incorrect at time of rental. It took over 24 hours from time of return to get a receipt of the transaction (desk check in)
Keith WWe had a terrible experience with our recent rental but NOT with the staff at the Produce Barn, they were very helpful and supportive. We rented a 10’ box truck to move my son into his apartment in Boston/Jamaica Plain. A very busy area. After picking up the truck, we noticed there were no moving blankets in the bag in the back and called Produce Barn right away. We had to use our own. The lock on the outside of the back door was out of line and did not work. As we were driving into Boston on busy Route 128, the truck overheated. We blasted the heat on a hot day just to get there. When we got to the location, it overheated again. My boyfriend added water and had to snip a leaking hose and re-attach it to get the truck from overheating again. On the way home, a terrifying ride I might add, the breaks went at a red light. They came back a short time later but the ABS break warning light was on the entire ride home. It was an awful experience! I called produce barn 3x during this ride. When we dropped the truck off, they agreed to contact me the next day and indicated they would seek a full Refund for me. I didn’t hear back and so I called them later the next day. They gave me Nick Reall’s contact information. I called him twice and also Emailed him and he never responded. I called produce barn back again and they agreed to reach out to him. He finally called me back. He said he would refund $30 for the rental and $15.94 for the added insurance for paid for. That was it. I am not happy with this resolution. I called produce barn and they again agreed to follow up and I have yet to hear anything more fixe days later. I picked the truck up with less gas than I replaced ($34.00 worth). My boyfriend repaired the truck to be able to drive it otherwise we would be stuck in Boston and waiting for roadside assistance. Paying for mileage for a vehicle that I already paid the gas on and for a completely unsafe vehicle is just unacceptable.
Maureen MI am shocked there is no swivel mount trailer jack (wheel). This trailer has a very heavy trailer tongue weight. How am I supposed to pick it up off the ball? This is very concerning. -kch
Kevin HExcellent service picking up truck.
James MHonestly, this pickup location is so convenient and a very easy process. Will definitely remember this for the next time.
valary tuHaul app was useless
David Gpick up and drop off was SO easy and fast. the gentlemen at the pick up location (Produce Barn, Norton MA) were friendly, efficient and treated me with respect.
Linda CExcellent service from Dave All around great experience
dave kThis place has everything under the Sun. Excellent service!
Mark AThe man at the sales counter was super friendly and made everything super easy and quick! Thank you!
Diana SDo not over book your fleet. Maintain and double check tires and psi if you are charging for mileage and for the safety of your customer and fleet. Properly train employees to solve customer concerns and tribulations with your fleet.
Tayjsa ACheck oil your truck was down at least a quart had to get service out 10000 mile engine needs oil levels perfect at all times in order to break in properl
Robert BGood guys
Roger DSmooth recommended online search and booking process. Problem free pickup experience. This also is an awesome home town one-stop shop. Easy access location, super service, very helpful crew. Thank You, . . . I'll be back.
MICHAEL SNothing
DEBRA JThe online Truck Share 24/7 process was problematic - it was difficult to get the authorization code in order to access the keys in the lockbox. Luckily the hardware store was open and the manager was very helpful in assisting us through the process.
Kathleen CStaff was very helpful and courteous!
Kevin PThe pickup process was smooth and efficient. The truck was ready to go including furniture pads and a dolly. Super easy!
Chris AI was completely satisfied with the service it was quick compared with other sites. Keep doing what you doing.
edward tExcellent customer service and thoroughness to detail when connecting the car and trailer. All the lights worked perfectly. Thank You Brian O,
Brian OIt was a teal pleasure working with the barn the guy denis was very helpful
STEVE FThe service at this location in Norton, The Produce Barn, was terrific. Staff was friendly and very cooperative, and sensitive to our needs for a moving truck. Everything went extremely well and we are grateful for the excellent service from this location.
EUGENE RJason was very professional,knowledgeable and friendly. The equipment was ready and in excellent shape. The truck was clean, gassed and ready to go. I would highly recommend this rental location.
charles mPeople were great picking up and returning. Easy in and out. Trailer had a bunch of stuck on leaves like they’d blown in and got rained on or last renter didn’t clean out but doesn’t matter one bit.
Jed NGuys are amazing as always!
Mohamad HThe truck was extremely loud with an exhaust leak. Transmission seems to lag a lot. It felt like it would break down any moment.
Woodforms IThe gentleman that handled my reservation was fantastic. He handled everything. It was a breeze. I will continue to rent there if possible
Loretta CEasy, reasonably priced, and great new vehicle! Great experience!
MARY JI returned the vehicle 3/4 full and learned that there's no incentive to return it with fuel. This doesn't make any sense. Broken process. Otherwise, staff is excellent and the truck was very easy to use. We had everything we needed for our move.
Leith GPositive experience as always with Produce Barn
Jennifer BEverything was perfectly fine on my end. Very friendly people.
Donna DNothing that I can think of.
David GFriendly, helpful clerks who immediately removed the trailer and got us on our way. Wonderful store as well where we got some much needed snacks.
Karen CWas charged about 200 extra , told they were going to report the can stolen due to an employee error. Double charged And given coverages I declined.
Joshua BI rented the van from a different location that i normally go to. When i showed up there was no van available. Retailer called UHaul and 5 minutes later had a van available at a different location 4 miles away. appreciate Uhaul fixing the problem.
David SI showed up a bit early (7:45 AM) to pick up a vehicle trailer, but the gentleman at the store was more than willing to offer help then and there. He was polite, kind, and knowledgeable about towing and the equipment in general. He also offered to extend my rental period for free. Nothing but good things to say about the experience and this location. The trailer was very stable on the highway, no wobble at all unloaded and loaded with a 5000 LB Land Rover. The wheel strap ratchets were easy to use and very secure. The ramps were easy to deploy, load the vehicle, and stow back away.
Chase WEverything was great!
Patrick S