Every rental is smooth and painless.
Pro M
Customer Reviews for Produce Pro Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lot is not the best, but it is centrally located in Oakland. The staff was very helpful. The equipment was well maintained.
Scott PThese people are super nice! Thanks for the great experience
DONYA CI booked the appointment the night before and they were open to come next day in the morning on a Sunday. I’m very grateful for the team that came! Moving sucks but with them it was a better experience
MAYDEL UI’m not sure
JAMILA WEverything perfect
Pro MI rent from Uhaul all the time some type of loyalty program.
Pro MN/a
CARLOS Mthis is my go to location best service i always go here wonderful and professional!
DOUGLAS PI pick my truck up at 8 AM. I returned it at 8 PM. I was charged a total of $70. Had a 10 foot truck small supposed to be 1999 a day +15 insurance which was fine but they charge 25 miles $29 when I pick up the truck it I bought a fourth of a tank or under. I returned it full of gas well over that so why am I still being charged so much? I need to reimburse
LINDA TLove the friendly people there.
ERICA WRental was ready, truck was clean and ready. Return was easy.
Paul CVery friendly staff helped with rental. Location itself is unfortunately not a safe place.
MARCUS VWhen a location is starting to run low on supplies they need to order adequate quantities in advance. It is not good when a customer orders what they will need on moving day from UHaul instead of buying it at Home Depot. Then when they pick up the truck they don't have what they need.
Linda GEasy booking online, and the location was easy to find. Cargo van was washed, swept out, a newer model,gased and ready to go. Onsite customer service was friendly, knowledgeable, more than happy to help. All made my local furniture pickup and transport easy to accomplish within a short window of time. No delays! I'll use U-Haul at this location again! Nancy
NANCY SThis is the most unprofessional, ghetto U-Haul place I've ever been to. They NEVER open on time - I waited 90 minutes for my U-Haul today because its not S&N Market that is the actual U-Haul center. IT IS THE GUY IN THE SMOKE SHOP NEXT DOOR WHO HAS THE KEYS. And he showed up 90 minutes after my reservation. Said it was my fault for having a reservation at 9, before the smoke shop opened. This was by far the worst experience I have ever had - these guys don't give a shit about their job - its clear - and customers will suffer because of it.
Alexandra RThe on site representative that helped me was great. There was only one van left, and it was a little dusty, but he did everything he could to make sure my rental worked out.
HERBERT SThe emergency brake handle was broken, but other than that the service was great. My copy of the bill was sent to the old email address. Need to update.
JIMMIE Ethere's nothing else to be improved, everything was fast and easy
CARLOS CVehicle should be checked for maintenance warning lights, etc before being deliver to customer
JOSEPH PFriendly, helpful staff, easy pickup and drop off
VANESSA CThe young man who assisted me was knowledgeable, polite and efficient. I would use this location again.
FRED PAmazing service!
TAIJANAE CHonestly, this whole experience exceeded my expectations. It was great.
THOMAS CI was a little disappointed about how long I waited to talk to the front desk person. She was on the phone helping other costumer but I waited more than 45 min because there was no other backup. But everything was perfect once I got my turn. Thx.
SABA TNa
SHAILESH PWhen I was going to this place to take the truck that I was ordered online. They gave me another smaller truck, I told them i was ordered big truck why they give me smaller one. They said system automatically changes that if the big trucks are already gone. Overall not satisfied
KIBROM BService was horrible, the individual didn’t perform any assessment of the truck, which in result the truck had two tires that were outdated, one needed up blowing out within a hour of our trip, The other tire needed to be replaced as well, which postponed our trip by 5 hours.
CARVONTE HPerfect place to rent a truck on thanksgiving no doubt!:) easy and professional service!!:)
KENNETH FHi the Driver mirror on the Driver Side it was loose rear light not working properly otherwise it was good 😊
MIGUEL AEverything was ok except for one crucial thing - side mirrors, which i found out to be a major problem when i got on the freeway. A few minutes into my drive, the side mirrors moved out of place, they both rotated all the way out rendering them useless. I had zero visibilty of the cars on either side of me which made the drive super stressful and dangerous. Moreover, there was no way to adjust them from the inside of the truck! I had to pull over to fix them from the outside. The nightmare didn’t end then, the side mirrors especially the passenger’s side kept moving out of place! I had to make several stops to fix it! Upon further inspection, i saw some kind of lubricant grease (a lot) in the swivel socket of the side mirror! That was what was making it move way out of place all the time against wind or contact with little bumps. When i dropped the truck off, i let them know about the issue to protect the next driver. They said thanks for informing them, and said sorry.
KARLO SCustomer service was great! Very professional. Super easy to reserve, pick up and drop off the vehicle! It was my second time using it and I would definitely recommend it to anyone.
BYRON CThe location is fine. Uhaul is a nightmare to deal with every step of the way. I already detailed all my mishaps during the pickup, so this will just be about the drop off. It was in the evening. There was a picture on the app with a Dropbox location for the keys which we couldnt find. There was a gentleman there who said he could take our keys and that there is no drop box. We weren't sure about it since we are responsible for the vehicle at that point, but what choice did we have? Thank goodness he was there though, otherwise we would have no idea what to do with the keys. Please don't use uhaul if you have any other option available to you.
Marion TThe service was great no long waiting to check in or check out will be coming back
ANNIE JEfficient location with very nice people
JHONATHAN Rthe UHaul system was down, so to pick up my rental which i had already scheduled took 45-50 minutes. this is with only one other person in line. you need a system in place to deal with these type of blackouts.
Arron CI rented this truck Sunday-Monday Monday to Tuesday 29.95 x2= 60 Ins 15.00 x2= 30.00 dolly 10.00 x2= 20.00 72 miles x1 19 = 85.68 3 gals gas x 6.79= 20.37 ________________210.95_____________ These are our totals and tax exempt 81-1700505 Why did we pay 82.13 + 138.95= 221.08 WE WERE OVER CHARGED 10.00 The young lady that helped us was polite and helpful Jose tried over charging us for the 3 gallons of gas The ending was very confusing
TOSHIA GMy rep was excellent, very professional, and knew how to take care of his customers.
NINO MThe truck was very old and sluggish. I was not able to adjust the pasen4side big mirror.
MATT NThis was the second time I rented a U-Haul from this location and staff has always been friendly and helpful.
Jazmine CUnassuming location, but the service was excellent. I'd pickup my U-Haul from here again in a heartbeat again. Attendant whose name I don't remember was generous with gas reading and mileage allocation -- which was helpful because I ended up taking a longer route to my destination.
Ravi GThis place is really one of the most efficient and easy to deal with . Every time i renta Uhawl from them, even if there are other places to rent just a few blocks from my house, i much rather drive a couple of miles to rent from them. They are friendly. reliable and specially flexible. They are my Uhawl family!
edith bThe people at the Uhaul location were lovely and so helpful and kind.
Isabella AThe location was not the one I reserved my Uhaul from. The neighborhood was far from my home and not nice. This was a terrible experience with Uhaul
Raquel FFriendly and attentive staff.
JOHN FThis neighborhood U-Haul service is superb.
PHILLESIA PCan you email me a receipt
amadene cQuick service
Mohamed Rit was a good
Ogheneovo EYou are not able to rent a U-Haul past 7:45pm from this location even though the online system allows you to do so. They mentioned I was able to keep the truck overnight if I was unable to bring it back in time but failed to mention the extra 20$ fee that would be added.
BRENDA VThe reps were not properly communicative and lied to em about the options i had available in order to make em pay more later . Even the documents i have didn’t align with what the computers had later. Extremely disappointed in the service and the way business was done
Ashley BThe app check-in was broken and we wasted half an hour trying to check in and out before finally giving up and asking someone to help us. We also didn't receive our dolly and we're assigned to a location 5 miles from our requested one, which meant round trip we had to pay for an extra 10 miles.
Aisha JThank you for making the process quick and easy.
Jessica OVery strange drop of. I’m back of a grocery store in a very seedy and questionable neighborhood
Paula LNice services
DENNIS Lgreat service 😍
SAMUEL RVery professional staff!
Jesús BGreat customer service, very helpful, nice clean truck.
Alonzo C