Customer Reviews for Produce Pro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Produce Pro

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LaVonda A.
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Customer did not leave a comment.

Xiang Z.
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The driver side door was ajar and won’t shut. The gas meter was slow to react and tends to stall when putting gas so you tend to overfill past where left by the previous driver. I picked up mines with less than a quarter tank left and almost immediately after I pulled out the alert for less than 50 miles a gallon came on. There should be a policy to leave half tank of gas regardless. The staff was helpful but location and equipment was horrible.

Ryan L.
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The representative who worked there (Sunday, 2/23/20) was very friendly and helpful. I didn't catch his name, but he did a great job.

Jason P.
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Customer did not leave a comment.

Jermaine B.
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Ring me

Omar R.
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The lady who helped me was incredibly helpful and very nice.

Karen W.
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I have rented from them twice now. Always very nice and well spoken on the phone. Very accommodating, clear and thorough. They usually always have a truck available last minute too!

Tiffiny H.
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they gave us keys and told us what numbers to match with vehicle outside. we found it but it was blocked in.Wanna improve know what vehicles are going out and have them accessible if going to hand off keys

Cassie B.
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Prepare customer for check in process. It ate up 20 minutes of our rental time. This location feels unsafe. I didn’t like being there.

Amit P.
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Customer did not leave a comment.

Mark M.
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Easy in/out pick-up and drop-off. Good experience.

De'Andre B.
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Customer did not leave a comment.

Darryl C.
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Customer did not leave a comment.

Jacqueline L.
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Whenever I've had to help my son with moving something, we've come here. It's a somewhat quarky location, but everyone's very nice and very professional. And since it's a mini market, you can get drinks, snacks, produce, etc. I highly recommend. A+

Allison B.
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Customer did not leave a comment.

Jacob J.
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Make sure I can return van to a closer uhaul rental in my own city! Not have to drive many miles to another city!!! You cost me more money in Gas and mileage. Scam me out of more money...... At least the girl working here at this Produce pro uhaul rental was a great worker and helped me greatly by recommending that you can rent 24hr. Rental period for the same price. Thank you!

Moran T.
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Customer did not leave a comment.

Paul M.
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Terrible location, nasty and dirty. Drug dealers in the parking lot. The staff was RUDE AND UNPROFESSIONAL. The girl who “helped me” (gave me keys) was no help.

Scott M.
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This location is great for me & the service has been excellent.

DEMIS M.
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Customer did not leave a comment.

Weihui X.
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Change the pick up location without informing beforehand. And the new location is quite far away from the original one, which costs more mileage on the road. What's more ridiculous is that I need to pay for the extra mileage caused by the changed pick up location???

Warren W.
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Customer did not leave a comment.

Siarhei L.
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Customer did not leave a comment.

DEMIS M.
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Customer did not leave a comment.

Darren H.
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Customer did not leave a comment.

Clarissa B.
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The location is in West Oakland, the place is conveniently reachable. Pick up & drop off was transparent, quick & easy. The van that I rented was in great condition. The person who helped me know what they are doing, although she was working with a very slow internet connection. Be aware that the reviews about how scary the area is are true. I felt very unsave & scared in that area, lots of sketchy people coming into the store & hangout in the vicinity.

Warren W.
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Customer did not leave a comment.

Adrian S.
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While the neighborhood is really not the nicest, the staff was extremely helpful, very polite, and made a much better impression on me than the first two places I tried to drop off.

Nicolas Alejandr E.
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Easy, fast, enough space for the trucks.

Erica M.
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Great job

Charzell C.
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The representatives from pickup to drop off was very professional & nice.

Jason C.
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Customer did not leave a comment.

Joe B.
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Customer did not leave a comment.

Jarred M.
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Use only Ford vans, not GMC or Chevy! The Fords are setup much better for space, mirror adjustment, fueling ease and driver/equipment interface generally. The Fords are also better handling and provide a more satisfactory driving experience.

Jim K.
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Excellent, friendly service

Desirena R.
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The location is kind of scary but the people are awesome and professional. I will rent from this location in the future.

Dashiell C.
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The uhaul phone check in system was slow, awkward and had several moments that did not work correctly. It would have been faster for me to use the counter to book my truck. Uhaul should definitely invest more time and a better ux team in the process.

Brian R.
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Customer did not leave a comment.

Shahrokh B.
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Customer did not leave a comment.

Johannah W.
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I rented this truck from 12pm-8pm. I finished early so went to drop it off at 5:30. The gated parking lot was closed, the business attached (Produce Pro) was closed, and this is right next to a homeless shelter with a fuck ton of people and parked cars completely blocking the street, on an angled corner off a 4 lane main road in Oakland. The only person who was helpful in this ordeal was the support person on the phone who lived in rural Virginia. She called the shop owner several times and left a message, he never answered or called back. The app did not offer me any options to drop it off at one of the several other locations in Oakland. I had to be late to work the next morning so I could wait until the business opened the parking lot. I also had to leave the truck parked on the street in my neighborhood. If it had gotten broken into, and if I had gotten charged for the damage, I would have filed a fucking lawsuit against U-Haul. When I returned it the lot was open, the business itself was not. The app instructed me to return the key to the business, and should it be closed, to drop the key in the lock box. There was no lock box. You need to stop doing business here U-Haul. Maybe give a shit about the people renting your shit. Will literally never use this company again. Bless the woman in Virginia, such a shame a nice person has to work for such a shit company

chris K.
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wonderful service here - and open sunday!!!

Dmitry D.
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Very efficient, focused and polite folks. They took great care of fragile stuff, found good ways of working with heavy and big things, I barely had to do anything by myself. Definitely trying to get them again once we decide to move.

Ana P.
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The location is in a bad area of Oakland. Homeless people everywhere did not feel safe.

Rubi A.
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The return date/time is wrong. Please correct it, I returned the an at 5pm December 22

Reuben M.
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Going to the desk and talking to the people was better than using the self-check out option. They were very kind and helpful.

Arthur L.
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I literally used it for an hour moving a framed piece of art. It was easy and convenient to both pick up and drop off. Price was great for my needs. Great experience.

Diego P.
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Customer did not leave a comment.

Jon W.
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the van did not have power mirrors, which required pulling over to adjust the right mirror by hand. This led to a somewhat dangerous situation initially since I did not have good visibility on the right side of the vehicle when I started driving. It was not possible to tell if the mirror was adjusted properly in the lot due to the close proximity of other vehicles behind, and an inclined lot ramp.

Catherine T.
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Customer did not leave a comment.

Denise C.
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Very cost effective if you are on a budget.

John O.
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The neighborhood is a little shaky but the people inside the store with whom I actually dealt were nice and very efficient. I would come here again. The bad neighborhood is certainly not their fault.

Dorgan M.
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Customer did not leave a comment.

Scarlet C.
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Customer did not leave a comment.

Alexandra S.
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Customer did not leave a comment.

Tamar S.
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Customer did not leave a comment.

Leo M.
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Customer did not leave a comment.

Roy R.
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Customer did not leave a comment.

lynette L.
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The team at this location is fantastic, every interaction has been excellent. I think they could use more staff to make things run faster but they are really lovely people. It's a shame about the neighborhood....

Cecile B.
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Customer did not leave a comment.

Jordan S.
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I was charged the $10 insurance even though I indicated online that I do not want it, then said in person that I do not want it. Also, I had selected to pick my truck up at a different location that was supposed to be mobile pickup. I was not notified that my pickup location had changed. When I did arrive at the new location, it was no longer a mobile pickup and I had to wait in line for 1/2 hour to get my van. Terrible experience on every level.

Patricia W.
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This is a very sad neighborhood, but the UHaul operation is run very well!

Robert B.
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Very poor customer service. It took an excessive amount of time, even though I had filled out the paperwork before I arrived and the attended was very slow. Then we went to The parking area and the truck was obstructed and it took almost 35 minutes before they moved the truck to allow me to leave

matthew H.
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The attendants were nice but the entire operation was wildly disorganized and very slow. I understand there was some issue with their machine or Internet but it was glacial pacing.

Andrew P.
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surprisingly, this is great. No wait, not crazy and unorganized and mis-managed like most uhaul locations. The service person was cool and efficicent.

David H.
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Customer did not leave a comment.

KC H.
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It’s a little kiosk in the middle of a liqour store

Philip M.
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I'm happy to support a small local business.

lynette L.
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It's really a terrible neighborhood but we thought the staff that we met when we picked up and dropped off the van were really wonderful. Our experience was great - smooth, fast, no problems at all.

emma B.
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Was not properly advised about the cost??

Shawn M.
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excellent from start to finish

Terry H.
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Customer did not leave a comment.

Amber G.
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Customer did not leave a comment.

oscar S.
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The customer service was on point and better than you'll find elsewhere.

Kenneth B.
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Produce pro is the best place I've ever running from I love those people they're excellent I give them 10 Stars if I could

Donald S.
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The young lady that help me was outstanding

Doug M.
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While the vehicle was clean the passenger rear view mirror was damaged and would not stay in place. I reported this to the site person. Very dangerous.

Mark H.
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Great staff and service. Spot is in a rough part of town. Walking distance of downtown.

LORETTA G.
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Customer did not leave a comment.

Jeff M.
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Exactly as described and expected. Customer service was terrific.

Gregory G.
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Truck was give to me with just a 1/4 tank. And I was informed of the price per gallon if I did not fill up the truck .but not the 30$ fee for bring back the truck below 1/4 tank... should not be able to charge that fee if you give I truck to some one with it at the lower limit

Jesus M.
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We made the resveration to Richmond, but their wasn't there and they sent me to Oakland. Then to return it I went to Richmond to drop it off and they told me to go to Oakland and there is a lot of traffic and I was cutting in time so I couldn't make it in time so they charged me for another day. I will never ever get another uhaul and I don't suggest it either. Really poor service.

Julieta G.
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It was too far and location was too scary for me . I requested Daly City or around there and they took me all the way to Oakland .took me an additional hour on my schedule . Drop off was screwed up as well in Santa Monica as they cannot find the file and they were not even able to give me a receipt . Computer glitz ?

David W.
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No Issues. People very friendly and professional. I was very satisfied

Kah-Ram B.
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The location itself is a bit sketchy, but the people and the service is great!

Alandria B.
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Customer did not leave a comment.

Jeff W.
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Customer did not leave a comment.

Mark H.
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The location is a bit on the edge of things. Staff is great. Always try to use this location...close to home

faith D.
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Customer did not leave a comment.

Reilly B.
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Customer did not leave a comment.

Saxon C.
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Customer did not leave a comment.

Debbie L.
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Sweep truck inside between customers. Great service and pickup/dropoff process!

Angela J.
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Customer did not leave a comment.

Robert K.
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I made a 4:30 reservation at 640 W Mac Arthur and found a second customer with reservation standing outside the locked facility. I understand from the business next door that this site common practice is closing early. After 15 mins on 800 line waiting for a person, I gave up. Found other site open until 6pm. Fortun

Stephen H.
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Customer did not leave a comment.

Charles K.
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Customer did not leave a comment.

Frank T.
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drug dealing right outside the site.

Lucie J.
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Customer did not leave a comment.

Philip M.
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Convenient location, near new cargo van. Efficient staff. Just what I needed.

Samba M.
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Customer did not leave a comment.

John C.
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Took care of return quickly. Located close to BART in Oakland, convenient.

No reviews have been submitted for this location.

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