Customer Reviews for Produce Pro
(U-Haul Neighborhood Dealer)

751 reviews

2314 San Pablo Av   Oakland, CA 94612

(510) 763-1422

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(510) 763-1422

2314 San Pablo Av
Oakland, CA 94612

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

DEVANTE W. 
Rating:
5.0

Customer did not leave a comment.

Tennessee M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Easy to rent and easy to return. Nice people.

james B. 
Rating:
4.0

Customer did not leave a comment.

Ernest W. 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
5.0

Keep it up

Senait G. 
Rating:
2.0

The van was not clean. I could not see out of the windows

ARTIS J. 
Rating:
5.0

TY :)

CHAD W. 
Rating:
1.0

App did not work. Impossible to get anyone on the phone. Location people basically said not our problem.

Aboubacar T. 
Rating:
5.0

The part of town it's in is inherently "iffy" and going through the little booth was odd, but the dude that actually verified my checkin and hooked me up was great. On the return, a gal came out unprompted while I was lining the trailer up to return it. She grabbed a verification photo as she walked up and went straight to detaching the trailer and pushing it back. They were both fast and friendly. I've been to U-Haul facilities that were more "comfortable", but not one that has matched this level of speed and service.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
3.0

Customer did not leave a comment.

Darlene C. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey W. 
Rating:
4.0

Customer service and truck excellent. Local area is shaky

Timothy R. 
Rating:
5.0

Would definitely recommend this Location. They were quick, new what they were doing. And very accommodating. I will always rent from this Location. I've moved quite a bit and used Uhaul, this is the best location I've ever used. Thanks!

Janet R. 
Rating:
3.0

Uhaul let me reserve a truck for pick up at 7am even though the business doesn't open until 8am. The"use your mobile and everything will be easy"line is bs. Still had to do everything I've had to when renting before uhaul somehow became a "sharing"business. And still have not received my receipt despite the fact that I returned the truck eight hours ago and my credit card has been charged.

SCOTT W. 
Rating:
5.0

Very competent people.

LAURA H. 
Rating:
3.0

Customer did not leave a comment.

Dan V. 
Rating:
3.0

Nothing wrong with staff, the location is in a rough part of town.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

Vera H. 
Rating:
5.0

Customer did not leave a comment.

Hana Z. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Evie M. 
Rating:
3.0

The back door did not lock.

STEPHANIE F. 
Rating:
3.0

Customer did not leave a comment.

Abigail N. 
Rating:
5.0

Customer did not leave a comment.

Raffney N. 
Rating:
3.0

Customer did not leave a comment.

Julian H. 
Rating:
5.0

Customer did not leave a comment.

Negar N. 
Rating:
1.0

Let them know they need to use the 24/7 app at certain locations and stop changing reservations at the last minute.

Linda M. 
Rating:
5.0

Really great service, best uHaul experience I have had!

CRAIG G. 
Rating:
5.0

Everyone was friendly and polite. Even when I brought the truck back late they were still nice to me!

AISIA F. 
Rating:
3.0

Quit making your customers the middle men for your trash vehicles. You as a company need to deal directly with the tow company and any other service provider we as customers may have to encounter along the way. We paid for a service and are not paid to help you maintain your vehicles.

Brian R. 
Rating:
5.0

Van was in good condition. Staff was friendly and helpful. I have used this location twice and had no problems on either occasion.

Suzanne W. 
Rating:
4.0

Customer did not leave a comment.

SHERI P. 
Rating:
3.0

The online mobile pickup process is horrendous. The UX is confusing and the number of steps is exhausting. The ads make it seem like renting is a snap but it takes 30 minutes to do the mobile check-in.

Philip-Michael W. 
Rating:
5.0

Great service!

JUAN R. 
Rating:
5.0

I was delighted with my experience at the ProducePro U-Haul location. The staff was helpful and the truck was precisely what I needed. Thank you again!

Tekla B. 
Rating:
5.0

The staff at this location is very friendly, professional and knowledgeable.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
4.0

Customer did not leave a comment.

Alexis M. 
Rating:
5.0

Good job

ANTHONY H. 
Rating:
1.0

They charged me for 29 miles and I'll only went 12 miles round round trip did not leave Oakland I live 1 mile away from U-Haul 14 miles altogether

Freddie E. 
Rating:
2.0

Just write down the check-out process and have a photo of the parking lot so it is clear where to park. The market itself is a bit dingy and the neighborhood is unkempt.

Collen H. 
Rating:
5.0

great customer service!

WILLIAM F. 
Rating:
5.0

The staff at the pickup location were great. However- uhaul's online ordering system changed my pickup location without informing me of this change. So I showed up to my preferred pick up location and was told my truck was at another location. This was an extreme inconvenience and stress causer on an already stressful moving day. I'm told uhaul does this often. Be sure to confirm your pickup because uhaul system is not reliable

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
1.0

When I picked up the truck there was a turd yes a turd on the bumper that the person had to come up outside and clean off.... the truck really ran bad I had it for 24 hours returned it with a quarter tank and was overcharged

ALEXIOUS P. 
Rating:
4.0

Produce Pro came through for us, not once but twice. They have legit customer service, really well-maintained vans and open on Sundays. However, they do not have after hours drop off.

RYAN B. 
Rating:
3.0

,

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

DINA B. 
Rating:
5.0

Customer did not leave a comment.

LISHEN L. 
Rating:
4.0

These gals snd guys fo s as great job

Rowan E. 
Rating:
5.0

Nothing

LACQUESHER G. 
Rating:
5.0

Customer did not leave a comment.

BRITNEY W. 
Rating:
3.0

Customer did not leave a comment.

Trijillio A. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Alvin L. 
Rating:
5.0

With the pick up and return, staff were efficient and courteous.

THOMAS M. 
Rating:
3.0

When I picked up the trailer it was not correctly installed in my opinion. The hand wheel was not tight enough, so the connection to the ball was loose; I followed the "trailer user instructions" on the U-Haul website and tighten the hand wheel until there was no play. When I returned the trailer the person who helped me complained that I had tightened the hand wheel too much. In my experience having a loose connection at the hitch can create dangerous instability problems.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

ANYIKA N. 
Rating:
4.0

Very good staff who were helpful

Richard H. 
Rating:
2.0

I was completely caught off guard by this location. I believed that I would be able to get the keys from a drop-box and be able to return the vehicle past the time the store was open: this was not the case. Luckily, the store was open an hour later than stated on Google, but the U-Haul website made it seem as if the pick-up and drop-off would be available 24/7, which was not true. Additionally, I had ordered two furniture dollies which I was told upon arriving that they did not have. This wasn't the end of the world, but I felt I shouldn't have been able to select those as an option if they weren't going to be available. Another frustrating thing is that there was hardly any gas in the tank at all. Because I had to return the truck to the store before it closed, I didn't have a chance to add more for the next person. There should be some kind of minimum that it's required to be kept at to avoid this in the future. Overall, the location wasn't terrible, but not at all what I was expecting and there were many unpleasant surprises.

Camryn G. 
Rating:
5.0

Customer did not leave a comment.

ANISHA P. 
Rating:
5.0

The people at this uhaul are very special. I will never go anywhere else! They are professional but also warm and totally accommodating.I have a business and I rent often and they are the BEST. A++++

CANDI F. 
Rating:
3.0

Did not have dolly I reserved, that made some of my move more difficult

JERI M. 
Rating:
4.0

Very nice man at the counter--super helpful when I called from the road with a very non-emergency isse.

Julia A. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Henry F. 
Rating:
4.0

The staff were great!

KANDICE M. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
1.0

Picked this option as it stated that I could do a self service drop off after hours but the gate was locked at 5pm and I could not return my U-Haul..tried calling U-Haul and was on hold for an hour, finally when it got to my turn, the representative hung up on me.

Samuel R. 
Rating:
3.0

Couldn't return boxes

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS R. 
Rating:
1.0

Customer did not leave a comment.

SAID F. 
Rating:
5.0

Thabk you!

CYNTHEA D. 
Rating:
4.0

service was prompt and professional

Suzie L. 
Rating:
4.0

It's way too expensive. Needed a truck for a couple hours to move a table and all said and done it cost me $75. Will look into Home Depot next time or other options.

Mariah D. 
Rating:
4.0

Customer did not leave a comment.

MAXWELL S. 
Rating:
5.0

Customer did not leave a comment.

SHAHEED N. 
Rating:
1.0

I don't normally leave reviews, but this is one of the worst customer service experiences I've ever had. Let me start by saying that the people at Produce Pro were fine - it is the U-Haul app that is terrible, as well as Nigel Singh (East Bay Rep) who is completely unprofessional. The U-Haul app is basically broken. Buttons don't work, pictures don't work, and it is overall a horrible experience. I would never recommend using this - it's so stressful and makes the simple process of checking out a van take so long. When I returned the van, the U-Haul app didn't work, so the kind person at Produce Pro checked it in for me. I received an email two days later automatically charging me for 60 additional miles (which I didn't drive). After I complained about this on the phone (why do I need to do this? a person validated the mileage... how can you change it post-hoc like that). Then, the following day, I receive an email from Nigel Singh (written completely unprofessionally) saying that the mileage will continue to be charged to me, and I will pay for $150 in damages that I did not do. It was very clear that someone else did the mileage and damages, and Nigel sloppily assumed it was me, without doing any work to check what had happened. After I insisted that he check with the people at Produce Pro, he emailed back saying that I was right, and he would refund the charge. To his credit, he fixed the problem. But it shouldn't have been a problem in the first place. I borrowed a van to drive 10 miles in about 2.5 hours. Returning it and trying to get rid of these extra charges took so much extra time, that I wish I had just hired movers in the first place. I am very serious when I say that I will *never* use U-Haul again.

Pratik S. 
Rating:
4.0

Customer did not leave a comment.

Lucie J. 
Rating:
5.0

Customer did not leave a comment.

JALAL A. 
Rating:
4.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Nick was spectacular!

James D. 
Rating:
5.0

I have a organizing business so I rent trucks often. I always go to Pro Market because they are so awesome. I will not go anywhere else. The staff is great. Professional, friendly and super helpful. They get a AAA+++

CANDI F. 
Rating:
5.0

Nice service

JUAN R. 
Rating:
5.0

The person who helped me was very friendly and helpful

ADRIAN Q. 
Rating:
4.0

One of the boxes was partially damaged

Wen Xian K. 
Rating:
5.0

Customer did not leave a comment.

payton A. 
Rating:
4.0

Customer did not leave a comment.

Jasmine B. 
Rating:
5.0

no comments but great services

DIANA R. 
Rating:
4.0

I made reservations specially to returned the truck at the 6th Street location in Berkeley and it was DENIED upon arrival. What a POS. After numerous phone calls I found the San Pablo Av location. What's the point in having a reservation. BS way of doing business.

Larry O. 
Rating:
3.0

blankets ordered ahead of time and not available upon arrival inside of window dirty -- made driving into sun difficult to see

Amy C. 
Rating:
3.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

The customer service rep was very nice..

Mjiba F. 
No reviews have been submitted for this location.

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