Customer Reviews for Produce Pro
(U-Haul Neighborhood Dealer)

590 reviews

2314 San Pablo Av   Oakland, CA 94612

(510) 763-1422

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(510) 763-1422

2314 San Pablo Av
Oakland, CA 94612

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LAILAH S. 
Rating:
3.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH M. 
Rating:
5.0

Customer did not leave a comment.

Robinson G. 
Rating:
4.0

Customer did not leave a comment.

DEALAN R. 
Rating:
5.0

staff was very friendly and accommodating, pickup and drop off were very quick- would recommend!

Lennart T. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

You sent me to the wrong location and did not alert me of the change. Wasting my moving time and scheduled appointments.

JOSEPH S. 
Rating:
5.0

Top notch customer service. Very nice, clear, informative and patient.

AVI I. 
Rating:
5.0

The fuel tank was almost empty, but I got fuel credit for refueling more than what I used, which is great. The truck had an engine light but overall was excellent as usual (clean, working). We rented out 1 dolly and 1 cart. The latter was not available but was removed from the invoice. Pickup and drop-off were easy and smooth. Overall excellent service.

NICOLAS E. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

arila A. 
Rating:
5.0

Customer did not leave a comment.

DORGAN M. 
Rating:
5.0

Customer did not leave a comment.

Evelyn T. 
Rating:
3.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

The folks at Produce Pro were professional, knew what they were supposed to do and were helpful. They helpfully suggested that I park my personal vehicle out toward the front of the street. The parking lot is sketch, I would definately not park my car there for any period of time unless I wanted it broken into. No fault of the workers at this location, just a side note if you're planning on using this location.

Katherine M. 
Rating:
4.0

Customer did not leave a comment.

GARY W. 
Rating:
4.0

Customer did not leave a comment.

Damian R. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

I was charged for a dolly I never received. I'd like a refund for that charge.

sabaa Z. 
Rating:
3.0

Good service. Nice, clean location. The surrounding area is a bit sketchy. Doesn't hurt nor improve the experience

TROY C. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

LAUREN M. 
Rating:
5.0

Customer did not leave a comment.

CARLA V. 
Rating:
5.0

Customer did not leave a comment.

Aubrey K. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

Truck was missing moving supplies I had ordered but the desk attendant was quick to grab it for me.

Annabel M. 
Rating:
3.0

Customer did not leave a comment.

Casey S. 
Rating:
5.0

Customer did not leave a comment.

DARYL N. 
Rating:
1.0

I was overcharged. I sent an email as soon as I receive my invoice via email and haven't received a reply yet.

Cristian T. 
Rating:
2.0

This is less about the location but the fact that my U-Haul was stolen Oakland. Once my U-Haul is still in I had the hardest time with U-Haul giving me clear concise direction on what next steps were. Luckily my U-Haul has been recovered I still do not know what I'm responsible for regarding this

MARIHA C. 
Rating:
3.0

Customer did not leave a comment.

Breanna T. 
Rating:
5.0

Beat u-haul experience, ever

Mary B. 
Rating:
4.0

I was very fustrated by uhaul for several reasons: 1) the location I selected (NOT the one above) didn't not have my truck ready for after-hours pick-up. I had to be on the phone with uhaul customer service for 20 minutes as I waited for them to figure that out. 2) When they finally changed my location and sent me across town, the first truck I was given by the new location didn't start. by the time I had new contract and was in a new truck, I had wasted an hour of my movers' time and my money on paying them 3) I had originally requested to have the truck until 10pm so I could complete my move. The new location was only open until 8, so I was not able to complete my move with the truck. The location was fine, but my overall experience with uhaul was very fustrating

Charles H. 
Rating:
1.0

Wrong working hours

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
2.0

I rented additional equipment and none of it was in the truck

Max G. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
3.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
4.0

Friendly and knowledgable staff. Easy pick-up and drop off.

jeanine D. 
Rating:
4.0

Customer did not leave a comment.

Akari Y. 
Rating:
5.0

These folks were great. The woman who helped me was extremely nice and professional. A+

Christopher C. 
Rating:
2.0

The site was part of a 2d rate food market...tacky, unsightly. The personnel were first rate, however, very efficient.

LEONARD P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS M. 
Rating:
1.0

The location was in one of the most dangerous and scary parts of Oakland. I saw two drug deals go down in plain site while I waited to leave. I was also asked for money about 4 times from people on the street during my time. I would recommend moving locations. The truck was clean and serviceable but the gate was broken and got stuck once it was fully open. The woman at the store was fantastic with great service but the overall experience was weak.

BENJAMIN T. 
Rating:
4.0

Customer did not leave a comment.

Madeline S. 
Rating:
5.0

Your app is a POS. If it weren't for the help of the site owner, I would have never gotten my truck on time.

Lee L. 
Rating:
4.0

Was not able to complete touch-free check-in at this site. I was able to leave my car parked at the grocery store lot while I moved which was helpful!

shimar C. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
4.0

Customer did not leave a comment.

Champagne H. 
Rating:
1.0

When I got the truck, the gas was not 1/4 as stated in the contract. It was one notch less, almost empty. And so I went back to the lady at the store, and she said it's fine, that it will be OK, and that they would notate this. After I returned the Uhaul, I was charged $30.00 for fuel and an additional $9.50. This was unacceptable. I shouldn't have to pay for gas that another driver had used.

HSINJU L. 
Rating:
5.0

I rent here all the time and these guys are awesome❤️

CANDI F. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
4.0

More clear signage might be helpful, since it was a bit confusing where to go at first. The folks working there were helpful though for pointing me in the right direction.

Mary H. 
Rating:
1.0

i drove the vehicle from oakland to berkeley once and get a bill for 40 miles (when it was really closer to 15) when there's no possible way i drove that far. it's only a few dollars but i'm never working with this company again. contract #21227089

Samuel K. 
Rating:
5.0

Best customer service I've received at a uhaul. Very nice staff.

Eric M. 
Rating:
5.0

Although the surrounding area of the location may not be the best, the employees, service, and convenience are all top-notch and make this experience an absolute pleasure

Blake K. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

Parker D. 
Rating:
3.0

Customer did not leave a comment.

Nadezhda S. 
Rating:
5.0

Customer did not leave a comment.

Gloria T. 
Rating:
4.0

Very good customer service

Petreni R. 
Rating:
2.0

Pick up area looks unkept

EMILIO V. 
Rating:
4.0

The location opened late.

Lauren W. 
Rating:
5.0

The staff was friendly and quick. Overall the best uhaul experience I've had.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Ali U. 
Rating:
5.0

Customer did not leave a comment.

parisa H. 
Rating:
3.0

Customer did not leave a comment.

Shine W. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO G. 
Rating:
4.0

Answered the phone immediately and was very helpful. Drop off was easy.

Lars S. 
Rating:
5.0

Make sure that the back of the u-haul trucks are closed before giving them to a customer to drive away with.

Kung Chun Leo C. 
Rating:
5.0

Customer did not leave a comment.

Marcos V. 
Rating:
5.0

Customer did not leave a comment.

Camden T. 
Rating:
1.0

Failed to mention the type of vehicle that only one way. Customer service was no help and manager did not call back as mentioned.

Nishayanisha S. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO V. 
Rating:
5.0

Customer did not leave a comment.

Mehrashk M. 
Rating:
5.0

Gracias!

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Clare D. 
Rating:
4.0

Customer did not leave a comment.

Angel C. 
Rating:
1.0

Have a Police escort for all uhaul customers! Location is in the worst part of Oakland and wasn't where I made my original reservation,but Uhaul switched pick up locations that morning. Homeless tent cities all around, Crack dealer selling rocks inside the gates of uhaul location. Other then that...The staff was nice and helpful!

Kurt S. 
Rating:
5.0

The male customer service rep was EXTREMELY helpful! He went above and beyond to right the incorrections made by Uhauls online service, was encouraging and out a positive spin on the missteps. He deserves a raise!!!

Alexa M. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO G. 
Rating:
5.0

Customer did not leave a comment.

MERON T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
4.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Iris B. 
Rating:
5.0

Quick process nice staff

Gilbert K. 
Rating:
3.0

When I made the reservation, I was not informed that their lot closed at 8pm and I would not be able to return the rental until the following day. There is a gate that they lock so vehicles can not enter. This was upsetting as I incurred additional fees and did not receive a response to my prior complaint.

Ruben R. 
Rating:
5.0

The best u-haul experience

John R. 
Rating:
5.0

Customer did not leave a comment.

Desmond M. 
Rating:
4.0

Customer did not leave a comment.

Mustapha H. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Esta localidad me atendieron muy bien gracias

JULIO R. 
Rating:
1.0

This location is a complete scam. I made the reservation for my truck online and my travel information was all verified and accepted. Once I reached the location, I was very rudely informed that I would not actually be allowed to take the truck as far or for as long as I reserved it for unless I wanted to pay an honestly outrageous amount. I was given no legitimate explanation besides "that's our policy". 0 stars. Would absolutely not recommend this location to anybody unless you have excess money to burn or you like being rudely talked to and shrugged at.

marisa K. 
Rating:
3.0

Customer did not leave a comment.

RAMONA K. 
Rating:
5.0

They were very courteous thank you

NATHAN E. 
Rating:
5.0

Customer did not leave a comment.

Bing L. 
No reviews have been submitted for this location.

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