Customer Reviews for Produce Pro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Produce Pro

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Lucie J. on

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Customer did not leave a comment.

Philip M. on

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Convenient location, near new cargo van. Efficient staff. Just what I needed.

Samba M. on

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John C. on

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Took care of return quickly. Located close to BART in Oakland, convenient.

Lucie J. on

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Andrew P. on

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Michael L. on

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Louis A. on

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The entire experience was excellent

yoko K. on

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easy and convenient, glad it was open on sunday!

Lucie J. on

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Sean S. on

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I was originally supposed to pick up a truck from the Jack London location. I arrived 45 minutes before the Jack London location was supposed to close according to you & their posted web hours. When I arrived they were closed & the gentleman putting away the UHaul trucks into the garage said the staff just felt like closing early. What kind of business with confirmed orders just closes early? When I called your 800 number I was told my pick-up had been shifted to San Leandro. No email or phone call was sent to me about this? How was I supposed to know or get to San Leandro without a car? Finally, I had to google the locations, because your phone operator, based in California they said, kept suggesting other cities, and I found San Pablo but they don't offer late night drop off so I had to take time off of work to return it on Monday. This is very poor all around.

Daniel S. on

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Richard M. on

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The representative was very slow. She indicated that the tail lights were in operating order but the right lights on the tow dolly was not working. Additionally, the protection over the right tow dolly wheel was missing screws (I don't know about this until I got on the freeway & it was flopping in the wind...I luckly had a bungie cord to hold it in place. Finally, I reserved the tow dolly to be picked up in Dublin CA but the location was changed to Oakland & I was never informed by U-Haul.

GALEN J. on

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Lots of homeless people hanging out outside

Rachid S. on

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Robert M. on

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I was finally able to drop off my truck here after driving around Oakland trying to find a "drop off" location that wasn't packed to the brim with other trucks. Uhaul seems to have issues with organization when it comes to assigning drop off locations

Jodikaye H. on

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Rude person assisted with rental. She clearly did not care abut my concerns and just wanted to leave as it was the end of her day. She did not explain anything to me, and was rude when I asked questions for clarification. Called customer service to get assistance. The phone number she provided went to the same person although I called it 3 times, specifically looking for assistance from someone else. That lady was horrific, laughed at my problems and asked me if I was making up my concerns. Why would one do that? Anyways, I'm NEVER renting from UHaul again.

Kathryn H. on

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Emily H. on

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The staff at this location are very nice and everything was perfect on that end. But the location itself is so bad- next to a homeless shelter and encampment so lots of people hanging out, lots of signs asking people not to shit on the property, etc

Marlayna B. on

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Kathleen D. on

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Chris T. on

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Jill T. on

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David T. on

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The property itself is fine, but the area it's in is not pleasant. There are signs in the car park warning those who shit in the car park - that these are needed give you an idea of the kind of people hanging around this property. Also your "mobile" rental process is arduous - granted, it was the first time I'd used it, but why wait until I'm STANDING BY THE TRUCK before you ask me to upload photos of me and my driving license? Why can't this happen beforehand? It seemed the process was really no more convenient than just having the staff member help me.

Kelly T. on

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Great Customer Service

steve P. on

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Customer did not leave a comment.

Kyrolos E. on

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The agent who helped me check in and out was great!!

Anirudh N. on

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Not clean, no clear signage.

John S. on

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The process and place was a little chaotic, but not bad. I think having a clear and quick streamlined process for drop-off and pick-up is key to the satisfaction with renting vehicles. Thanks.

Margarette L. on

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This U-Haul location and service was convenient, friendly and clean. It made the unpleasant activity of moving very easy. A big difference between others I have used! Thank you!

Clelia L. on

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Dominique V. on

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