Customer Reviews for Professional Collection
(U-Haul Neighborhood Dealer)

245 reviews

106 S Martin Luther King Jr Dr   Indianola, MS 38751

(662) 887-7844

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(662) 887-7844

106 S Martin Luther King Jr Dr
Indianola, MS 38751

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anita H 
Rating:
5.0

Don’t change a thing! The rep was very informative and professional. Did a full walk around the vehicle and make some very useful recommendations! I would tell everyone to rent from this location when need arise.

ivory b 
Rating:
5.0

Customer did not leave a comment.

WILLIE W 
Rating:
3.0

Customer did not leave a comment.

hope h 
Rating:
5.0

Customer did not leave a comment.

Jeneveri B 
Rating:
5.0

Customer did not leave a comment.

Tambra P 
Rating:
5.0

Customer did not leave a comment.

BENNIE H 
Rating:
3.0

Customer did not leave a comment.

ZENETTA T 
Rating:
5.0

Customer did not leave a comment.

tracy k 
Rating:
3.0

The gentleman was nice but the equipment was trash the tires need to be replaced and it had a flat tire could not use this equipment. Had to go to another uhaul

DAVID P 
Rating:
5.0

Customer did not leave a comment.

Dionna M 
Rating:
3.0

Clean the windshields of the trucks at least

Lamarcus W 
Rating:
3.0

I don't like that reserved in one city got sent to another location then another city 25 miles away with no type of discounts.

Lakendlyn J 
Rating:
5.0

Great Personal service

Frances H 
Rating:
5.0

Customer did not leave a comment.

Kenaque R 
Rating:
4.0

My brother turned in the truck and he didn’t say it wasn’t good.

jimmie b 
Rating:
5.0

Customer service is outstanding!

Robert T 
Rating:
5.0

Customer did not leave a comment.

Alex B 
Rating:
5.0

Customer did not leave a comment.

Connie B 
Rating:
3.0

I brought the truck to the turn in point. Talked with rep prior to and dropped key in U-Haul box. Pretty easy.

Steven T 
Rating:
5.0

The staff person there was excellent, courteous, friendly, and very helpful to make entire experience go well.

terry W 
Rating:
5.0

Customer did not leave a comment.

Jerry P 
Rating:
3.0

The gentleman that checked me in and out was very gracious and friendly.

Teresa H 
Rating:
5.0

Not much room for improvement that I can see. The agent, Mr. Willie West, was most helpful when I called trying to find a truck because none were available where I lived. Once I made my reservation, I called Mr. West back and if it had not been for him I would not have realized that I had not reserved the vehicle for the time frame I needed. He then gave me the number to call to get the dates updated. Mr. West called me prior to my arrival to see if I needed help with directions and when I arrived he introduced himself and got me all squared away. While Mr. West was working on his computer, we talked and to me, it was like I having a conversation with my favorite uncle. When he was finished he walked out to the vehicle with me and before I left, he wished me well and gave me a firm, real life handshake. I knew I had met a good person that day. A man surely on his way to Heaven.

Louis W 
Rating:
5.0

Customer did not leave a comment.

Lekendrick S 
Rating:
5.0

NA

reginald j 
Rating:
4.0

Customer did not leave a comment.

Jeneva L 
Rating:
5.0

Customer did not leave a comment.

Rena M 
Rating:
2.0

I was charged again for my order a week and a half later for no reason

Reginald H 
Rating:
5.0

Customer did not leave a comment.

Margie R 
Rating:
3.0

You all should train onsite staff on using the technology. The guy was older and had challenges getting me through checkout due to some assurances.

taquila m 
Rating:
1.0

I was charged for a dolly and did not have one. I also filled it back up with gas and was charged for gas

Mark R 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F 
Rating:
5.0

Keep it it like it is

David W 
Rating:
5.0

Customer did not leave a comment.

elaine S 
Rating:
3.0

the truck was kind of shaky. the back wasn’t clean you can tell where someone else used it before i did.

Diamonique W 
Rating:
5.0

Customer did not leave a comment.

alice s 
Rating:
5.0

helpful and friendly great place to get rent from!

Stacy B 
Rating:
5.0

Customer did not leave a comment.

Bobbie M 
Rating:
3.0

Customer did not leave a comment.

teresa S 
Rating:
1.0

It makes no sense that a company has a situation where one location cannot seem to communicate with another. The guy at the 1st location was working his butt off but apparently bumbled my reservation. The guy at the other end was keeping everything by the books but not particularly friendly nor helpful. As the result of this, I've had to spend over 2 hours on the phone with customer service, who appear to be totally useless so far.

Michael S 
Rating:
1.0

This location did not have the trailer I had ordered well over a week before pickup. They also did not correspond with me the night before pickup. When I arrived at 9:00 a.m. no one could help me as the guy responsible had not arrived. Thirty minutes later when he arrived, I was told the trailer was not available. After calling the 800 number, I found what I needed across town. The older gentleman there was quite nice but I had to wait until the Greyhound bus came and went before the trailer was attached. He attached the trailer while I looked it over. Everything seemed OK until I got home and someone noticed the brake lights were not working. It was a fuse on my truck, but Uhaul should have caught that. I was given NO instructions about the trailer, including how to remove and put it back on the truck. So, I finally ended up with the trailer a full two hours after the time it was supposed to be picked up. Never again at either of these local locations!

Greggory B 
Rating:
5.0

Nothing!!just continue with the same service

OLLIE R 
Rating:
5.0

Everything went great. Great customer service.

Montavius S 
Rating:
5.0

Customer did not leave a comment.

melvin s 
Rating:
5.0

The manager at this facility was very helpful. It was the rest of the experience that wasn't. Reserved a 20' truck, hand truck and 12 or 24 blankets (I forget the number) and a Tow Dolly. Got to Cleveland MS as instructed and only the truck was there. Had received a split order e-mail to p/u dolly in Leland, MS. Called down and he had no equipment. Had to go to the Indianola MS dealer to get TD. No hand truck nor blankets. NOT HAPPY.

Gene H 
Rating:
3.0

Customer did not leave a comment.

chevelle p 
Rating:
5.0

The owner was so friendly and experienced too.

Keun L 
Rating:
5.0

Customer did not leave a comment.

Lekendrick S 
Rating:
4.0

Upon initial review of the uhaul, it appeared cleaned, however, when we began to drive, we noticed a lot of dog hair flying around when we turned on the air. It was everywhere. I'm not sure if you have a pet policy in place, but it would be good to know in advance. Mr. West was very professional and I would rent from him again.

Yumekia j 
Rating:
4.0

Customer did not leave a comment.

DAMION J 
Rating:
5.0

Everything was good.

Monica F 
Rating:
5.0

I don’t remember his name , but he went above and beyond with his customer service. I will definitely use him again if I have to.

Denise D 
Rating:
5.0

Customer did not leave a comment.

Chase S 
Rating:
5.0

The guy that I did business with was wonderful and he did all he could to accommodate me.

Valencia V 
Rating:
3.0

The trailer brake and turn signal lights were inop.

Floyd W 
Rating:
5.0

Representative was knowledgeable and courteous. Made the process seamless. Thank you for helping us make the move easier.

Preston K 
Rating:
5.0

Customer did not leave a comment.

Reggie N 
Rating:
5.0

The man was very friendly and helpful during my pickup. 5star for sure.

Billy S 
Rating:
2.0

Improve your communication on the hidden fees and stop over charging people credit cards. Get better training for the people that take calls, to your field managers. Communication with your crew members really needs an overhaul. Karma will find your company.

genette c 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Margaret B 
Rating:
5.0

Customer did not leave a comment.

Cherelle L 
Rating:
4.0

Customer did not leave a comment.

William B 
Rating:
5.0

Since we are in a pandemic I think Uhaul should practice and encourage cleansing techniques .The company should be responsible for sanitizing after each use before another customer enters the vehicle.

Benita L 
Rating:
5.0

Customer did not leave a comment.

Stacy W 
Rating:
4.0

Customer did not leave a comment.

William W 
Rating:
4.0

Customer did not leave a comment.

Margie C 
Rating:
4.0

Customer did not leave a comment.

Bruce W 
Rating:
3.0

Customer did not leave a comment.

Ernest S 
Rating:
5.0

Perfect

lena m 
Rating:
4.0

Customer did not leave a comment.

Al Z 
Rating:
5.0

Everything was great

Richard T 
Rating:
5.0

Customer did not leave a comment.

Billie J 
Rating:
1.0

I rented the uhaul with a dolly. When picking up the truck the man didn’t put it on the truck well while returning the truck i mentioned to him that I didn’t receive a dolly n I was charged for it he told me I had to take it as a lost but why should I pay money for equipment that I never used or received. I fell like it could’ve been handled way better than the way it was. I’m NEVER using the Indanolia pickup location again n I won’t recommend it to anyone else

Askisha E 
Rating:
3.0

My rating is for physical location. Person was excellent. Truck given to me had bad alignment and driver mirror aimed at ground. Ash tray (why is even there is beyond me) was broken and swings open.

Felipe P 
Rating:
5.0

Customer did not leave a comment.

jimmy S 
Rating:
1.0

Customer did not leave a comment.

Cheryl W 
Rating:
5.0

Just keep doing what you are doing.

ruth k 
Rating:
5.0

Customer did not leave a comment.

Ferraras B 
Rating:
4.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

Customer did not leave a comment.

james s 
Rating:
2.0

The owner was not there. Even though, I checked in early and the owner still arrived after 830. I didn’t get hooked up until 9am. My reservation was for 6 hours and he burnt 1 full hour with timing.

Samantha R 
Rating:
5.0

Customer did not leave a comment.

Denny E 
Rating:
3.0

Customer did not leave a comment.

Barry a 
Rating:
5.0

Customer did not leave a comment.

cassandra h 
Rating:
5.0

More variety in every area

Craig C 
Rating:
3.0

Customer did not leave a comment.

Rosa l 
Rating:
5.0

Customer did not leave a comment.

Sammy C 
Rating:
1.0

Mr West has an attitude problem

montriel w 
Rating:
5.0

Customer did not leave a comment.

sylvester h 
Rating:
5.0

He was great and polite and professional.

Tempie W 
Rating:
4.0

Customer did not leave a comment.

Donald C 
Rating:
2.0

Customer did not leave a comment.

ELIZABETH U 
Rating:
4.0

Staff was super friendly and extremely knowledgeable. Great customer service experience!

Matthew R 
Rating:
3.0

I will not recommend uhaul to anyone ever

Kenneth S 
Rating:
4.0

Customer did not leave a comment.

Harriman T 
Rating:
4.0

Although I had no problems with this pick-up location (Indianola, MS) my initial pick-up location (Cleveland, MS) and service was horrible. My initial reservation in Cleveland, MS was not available which caused me to drive 35 miles to Indianola for a U-haul which should have been reserved in Cleveland. Not only was the U-haul not reserved the owner of the consignment shop made me search around his warehouse for a Uhaul that was not there. Neither him or Uhaul offered me a discount or courtesy payment for my inconvenience.

Raymond G 
Rating:
5.0

Customer did not leave a comment.

Latoya R 
Rating:
5.0

The gentleman was so kind and helpful

Mary W 
No reviews have been submitted for this location.
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