Customer Reviews for Prolock Self Storage LLC
(U-Haul Neighborhood Dealer)

70 reviews

2312 Harrison Ave NW   Olympia, WA 98502

(360) 339-4588

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 339-4588

2312 Harrison Ave NW
Olympia, WA 98502

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christie B.  |  Overall Experience 
Rating:
5.0

Tammy provided excellent service!

JAN H.  |  Overall Experience 
Rating:
4.0

Nice new van. Check in was easy & a convenient location.

mitch G. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

It was a smooth transaction and pleasant customer service.

Herlinda S. 
Rating:
5.0

Customer did not leave a comment.

Sally K.  |  Overall Experience 
Rating:
5.0

I have been very pleased with the space and Tammie is professional and a joy to work with ! I will definitely recommend this company to friends in the future.

Richard B.  |  Overall Experience 
Rating:
4.0

Maintain Equipment For Rent Such As Furniture Dollies. I Had Rented One W/Original Reservation But Upon Arrival The Dealer Did NOT Have The Equipment. I Had To Drive Across Town To Rent It At Another U-Haul Dealer. Time Is $$, But U-Haul Thinks That This Only Applies To Their Time Not Mine.

Douglas Ross P. 
Rating:
5.0

Customer did not leave a comment.

Charlotte S. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
2.0

The stickers are completely ridiculous. It took 30 minutes to inspect the van that was already covered in stickers and then have the attendant come out to apply the stickers to existing damage . Many of the areas with damage had no sticker and we were told the stickers don't stick to those surfaces. Then what was the point? Way too much time spent on this before getting on the road. The entire time we're on the road we had no idea what damage made by others that we may be held accountable for. It was like pulling teeth to get a clear answer. We just headed out and cross our fingers.

Philippa R. 
Rating:
5.0

Customer did not leave a comment.

Sarah M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Irvin S. 
Rating:
5.0

Customer did not leave a comment.

Anne S.  |  Overall Experience 
Rating:
5.0

My only remark is I went to the office around 1015 and knocked on the door nobody answered it didn't appear that anybody was there, I waited for about 15 minutes and a woman came out from the back of the office. I got the van and did what I have to do, and when I returned in about an hour again there was nobody at the office.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Excellent customer service by Tammie. She was a gem! The U-Haul van was just right for my moving needs. I'd definitely come back to this location when I need a van, One hundred thank you's!

Cynthia C. 
Rating:
5.0

Great service, super convenient. Tammi was really helpful and got me in and out in no time.

Thera B. 
Rating:
4.0

I wish Uhaul would send me an email confirming the location has received the vehicle, and I wish the email told me what the final charge is. I have not heard anything from Uhaul since I dropped-off the rental van several days ago; I hope the location knows I dropped it off!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

The manager and her friendly service were excellent! The van was brand new and very road worthy. I can't think of any improvements.

peter O. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Tammie is awesome. I've used this facility/uhaul truck on several occasions. I keep coming back.

Kathleen W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

The manager who assisted me was friendly, yet professional. She made sure that I understood all the details of my rental agreement. She's an excellent customer services representative for U-Haul!

joy L. 
Rating:
5.0

Nothing to improve! Tammie was beyond efficient, helpful and nice. I have rented many uhauls of all sorts and this was the best experience of all!

Connie J. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Very friendly and helpful!

Peggy O. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

aigner W. 
Rating:
5.0

Once again Tammie Krist is so nice and professional in a very friendly way.. She's what made the rental experience enjoyable. Thank you. P.s. plus the van did it's job. Kathy

Kathleen W. 
Rating:
5.0

Great experience! The lady that helped me was very nice and welcoming. The vehicle was very clean and well maintained, ran great.

jerika M. 
Rating:
5.0

Tammie is very friendly and professional.

Kathleen W. 
Rating:
5.0

The van was in excellent condition and the customer service was outstanding. I highly recommend working with Tammie at Prolock SelfvStorage.

Terrence W. 
Rating:
5.0

Customer did not leave a comment.

Deidre P. 
Rating:
5.0

Very good customer service from the person at Proloc. The van worked perfect for our needs. Will be getting a U Haul truck for my final move with the next couple of months.

Verona W. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

JIM Z. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

MATT H. 
Rating:
5.0

Tammie was very helpful!

Dennis T. 
Rating:
5.0

Very friendly and helpful... Even stayed a few minutes late so i could return same day.. Thank you

jim T. 
Rating:
5.0

Tammie was very friendly and knowledgeable. The van vas very clean and in tiptop shape.

bill R. 
Rating:
3.0

Don't charge for bullshit before its assessed

Noah L. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Nothing! This location provided excellent, friendly service and the equipment was in good condition.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Very polite and accommodating experience, highly recommend!

Patrick E. 
Rating:
3.0

No problems. Average performance for U-Haul is Good overall.

scott R. 
Rating:
5.0

Wonderful experience, convenient, clean, friendly service.

Karen B. 
Rating:
5.0

Tammie took care of me and went way beyond necessary to give me a great experience with Uhaul. Great service

MORRIS M. 
Rating:
5.0

Nothing! Great service, great van, looking forward to visiting again

Michael H. 
Rating:
5.0

Customer did not leave a comment.

ESTHER K. 
Rating:
4.0

Combination rear view mirrors may be useful for professional truck drivers, but for the renter they present confusing multiple images. I certainly felt so. Keeping it simple may be a safer way to go.

BARLOW P. 
Rating:
4.0

Offer a flat rate for same day in town rental. UHaul's 19.95 promo is disingenuous, if not misleading.

FRANCO S. 
Rating:
5.0

Customer did not leave a comment.

Jeanette L. 
Rating:
5.0

Tammy is great to work with - very thorough, going over all the paperwork and also mentioning important issues twice to make sure the renter is listening! She's a positive spirit and has good energy, also. Made this excursion for us a little less stressful!

MARIAN M. 
Rating:
4.0

I thought there might be more trucks available. If the one they had was rented out, we would have had to go somewhere else.

ELAINE H. 
Rating:
5.0

Customer did not leave a comment.

Lynnel M. 
Rating:
4.0

Streamline process further

Jonathan H. 
Rating:
5.0

Tammy was very professional and knowledgeable. Her customer service was spot on!

HOLLY M. 
Rating:
5.0

Great customer service, and a location that's easy to find. I have recommended these rental storage units to friends and now I can tell them where the closet U-Haul office is too!

JANET P. 
Rating:
5.0

Moving is never fun, but I really enjoyed driving the brand new van. Excellent + friendly customer service. I'll be using them again next Friday! A+ all the way!

DAVID C. 
Rating:
5.0

nothing. the customer service and business was professional and very clean. I will definitely be back to this location for rental needs.. thank you Kathleen Miller

Kathy M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top