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VALERIE B
Customer Reviews for Prospect Treasures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paul Taylor is excellent to work with.
RICHARD sNight drop off. Rated location base on convenience
STEVEN SThis location had my mobile pick up ALL set, which made things VERY smooth unlike most other locations.
GABRIEL CProspect Treasure location is always A+ with service and underrating! Truck was ready to go!
Colleen WGood as is.
Vincent DThe best customer service ever!
Eliud SI had to immediately put gas in U-Haul. I receieved credit, but it was a hassle.
JOHN LExcellent
ARISTIDES ZGreat customer service!
GERALD BAmazing customer service. They were accommodating to our schedule and very attentive to all our needs. Cannot recommend them highly enough - 5 stars for sure!!!!
PETER PVery nice and very helpful thanks
Phillip KPick up and drop off was easy and enjoyable! Customer service was top notch!!
tammy cExcellent experience from start to finish!
PAT DThe App sucks to retrieve your key using the 24/7 process
Christopher SFirst, our location was moved from original site we rented from - we were not informed of this until we showed up at the original place to pick it up. The new location was out of our way, adding almost 60 miles to our trip. When we called customer service about this, the first person we spoke with (who did not give her name) was incredibly rude, talked over us, refused to get a manager or help in any way. When my husband asked for her name, he was immediately put on hold. We called back, and spoke with Marissa - who did an amazing job, got us a manager quickly who was able to help us with the extra mileage problem. Had it not been for Marissa and her manager, we would have cancelled our reservation and not have used U-Haul ever again.
Jennifer BI was overcharged for mileage. I've emailed your customer service representative and have had no response. If someone doesn't contact me by close of business tomorrow 0716/2024, I'm contacting my bank to dispute the full charges of the transaction because of the overage. Ken Pell 502-526-6273 Kentuckypell@gmail.com Thank you
Ken PPaul was great to work with. Even helped me get a second truck at the last minute.
Joe BWoman at the counter was very friendly and the U-Haul was the cleanest I’ve ever rented. Will be back if I ever need another truck. Thank you!
Benjamin ANo complaints at all. This was the second time I have rented a truck from them. Would definitely do it again
Joe BGreat pickup location. They were very helpful and answered all my questions.
Joseph HAbsolutely nothing. Everything was perfect. Thank you Paul….
RICHARD sThis location is truly wonderful! I have a deep admiration for the owners and their lovely shop. However, I must bring to your attention that the 10-foot truck we rented to move our son was in suboptimal condition. The brakes were not performing at their best, the driver's seat was tilted to the left, and every bump on the highway made us feel as though the truck was about to fall apart. While I fully appreciate that this is not the location's responsibility, I believe that this vehicle requires immediate attention to ensure it can operate safely or be replaced altogether.
NANCY KSales rep was very professional and worked with our schedule.
Evelyn MService was great!
Evelyn MAwesome service
Linda TPaul went above and beyond to help when the national u-haul system was down. Very professional and nice.
Christopher DReally fast and courteous service!!
CYNTHIA DRentals from Prospect Treasure are the cleanest I have ever rented. Service is above and beyond regarding assisting with rental, check in, adjusting mirrors and answering questions, and return. Loved the experience versus dreading it.
LINDA LGreat job by the team there.
linda TThis guy had it all together,quick and easy. Thank you
Kent TFriendly & convenient
Patti WOur location for pick up was changed and it was way out of our way about 30 minutes. The truck is a older vehicle and needs to be retired. Sloppy steering on it
Vickie HRan really rough
Christopher SKeep up the good work.
Ted BOwners of this location were top notch. They helped me through the entire process and almost made the processes hands free. I could not have asked for better service and support.
SEAN PProspect KY is the best ever!
Wayne LI commented on review that I had not received a final receipt for rental. I see there is a final receipt when I log in to the U-Haul website. It just wasn't emailed to me as implied at the rental location.
Deborah SPaul Taylor is a pleasure to work with. He is reliable, professional and courteous. See you for future UHaul needs
RICHARD sGood service and friendly
Brenden WMy experience was outstanding. I don’t know of anything that could have been better.
KEVIN RGreat customer service at this location. Paul & Linda do a great job.
linda TThe gentleman at the desk was by far one of the friendliest people we have ever dealt with who handled uhauls! The location was very nice and we will definitely come back!
Shannon MReally helpful,above and beyond rental agent
DAN TVery helpfull ,
Dan TPaul is outstanding very customer oriented and caring went out of his way and opened early so we can take our truck the time we needed it
Emadidean EOnline checkin clunky still. Asked to scan my ID 4 times
Chris NExcellent!'
Betty SI didn't interact with any individuals, I did the phone check in. But that process was very easy to do.
Joseph CTruck didn't seem that reliable and I was not aware that it was pay per mile until actual pickup. The original quote was just 20/day....so it was misleading.
ashley oAmazing customer service at location.
Steven Plotsa of runaround from original dealer who suddenly did not have the van I wanted .Made arrangement with this dealer but forgot to specify 3 days. New dealer did not have van for 3 days either, stuck me with 10 foot truck which was totally unsatisfactory. Too hard to get in and out. Too hard to load/unload. Difficult to get into rear. Will NEVER get this truck again! Glad this is over!
bruce EThe Owner and his team did a great job. They even adjusted my mirrors for me.
linda TExcellent customer care and service! Thank you!!!
amy mThe owner was very professional and super helpful. We are very pleased with everything and had a successful move. Thank you UHaul and Prospect Treasures!!
Karen N