Customer Reviews for Prospect Treasures
(U-Haul Neighborhood Dealer)

454 reviews

13318 W Hwy 42   Prospect, KY 40059

(502) 804-4858

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Sat: 10 am - 6 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(502) 804-4858

13318 W Hwy 42
Prospect, KY 40059

Services at this Location:

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Sat: 10 am - 6 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

It was great thanks!!

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

N/A

PETER A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
4.0

Mi invoice was wrong and it has taken 3 weeks to resolve

James H. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
4.0

First the owners of Prospect Treasures are great people and very helpful.

David D. 
Rating:
5.0

It's a van so I didn't expect it to be immaculate clean. It worked fine and got the job done. One critique I have is to clean the windows,inside and out. It became difficult to see when the sun was in a certain location

Renee B. 
Rating:
5.0

Come to U-Haul for the truck, come to this U-HAUL FOR THE BEST EXPERIENCE with Paul.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Melinda S. 
Rating:
5.0

Perfect and easy

DAVID B. 
Rating:
5.0

Paul went above and beyond to make sure we had the appliance dolly we needed and we so appreciated it!

Timothy W. 
Rating:
4.0

Seemed nice enough.

Abby H. 
Rating:
5.0

The manager came early to help our need.

willam G. 
Rating:
5.0

Easy access helpful staff

Susan D. 
Rating:
5.0

Great service. The folks at Prospect Treasures went above and beyond to make our move work put seamlessly.

Jon P. 
Rating:
5.0

It is a pleasure doing business with Paul Taylor. Highly recommended.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Graham P. 
Rating:
5.0

The staff are very friendly and helpful. The pickup and drop-off were easy and efficient. The van was spacious and easily met my moving needs.

Leigh E. 
Rating:
5.0

Nothing

Chris G. 
Rating:
1.0

Customer did not leave a comment.

debra C. 
Rating:
5.0

Best truck rental experience I've ever had. Highly recommend this location.

Kevin A. 
Rating:
5.0

Great service, simple and easy.

Webb S. 
Rating:
5.0

Great service, friendly and helpful staff. I highly recommend.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

RODRICK MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

The prospect treasures employee or owner was very helpful and informative.

Corey M. 
Rating:
5.0

Customer service was excellent!! This was hands down the best Uhaul rental location I've used so far.

Frank D. 
Rating:
5.0

I always have a good experience here. Not sure what else you could do.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

marsha W. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

Customer did not leave a comment.

Chantel K. 
Rating:
5.0

Customer did not leave a comment.

linda T. 
Rating:
1.0

Worst experience I've ever had I was assault by the business owner.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Courteous and friendly staff. Highly recommended.

Edward A. 
Rating:
4.0

Please tell customers to download the app, regardless of ALL troubleshooting and following directions on the link via text my location would not work which delayed my drop off by one hour (unsafe at night for a young lady) When I finally got someone on the phone from customer service he said this is common and the app would fix the issue, sure enough, it did. The location via the app worked unlike on the safari via text link. I would have saved an hour of worrying if I would have known to download the app! The truck was very clean, and the gentleman who showed me the truck was a gem!

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

EUGENE B. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

This location is outstanding in every way. I will recommend them and come back for my next truck rental.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
4.0

The appliance dollys right roller that help it go down stairs was completely gone, made it impossible to roll down stairs smoothly. Otherwise great staff, and a good experience overall.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Excellent service!

Kim L. 
Rating:
5.0

Customer did not leave a comment.

JUANITA M. 
Rating:
5.0

No comments everything looks good and I feeling like friendly behavior. Thank you

Ajit S. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Dennis E. 
Rating:
5.0

Great service and nice people. Thank you.

Steve C. 
Rating:
5.0

Paul is just an awesome human being hands down. He has made sure everything was nice and tied up on the return end.

Lori B. 
Rating:
2.0

The business that does the Uhaul rentals is closed on Monday.... Which is the day I was to bring the Uhaul back. I did not know where to park the 26 foot vehicle. The QR scanner on the window of the building, that was to be for instructions, did not work as the link was no longer active. I called the business two times and no one answered to provide guidance. Another aggravating experience. I do have to say, the truck was nice, and the equipment was well maintained.

Kenneth S. 
Rating:
5.0

Excellent service!

John I. 
Rating:
5.0

Truck was perfect for our needs and the dealer even had it warmed up for me. Great service.

ROBERT S. 
Rating:
5.0

Was very clean, efficient and professional.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Excellent service

garrett A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Best U-Haul service location I have experienced!

William A. 
Rating:
5.0

The Guy at pickup area was kind and friendly

Jean W. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Easy pick up and nice people

Nafil L. 
Rating:
5.0

Notify customers when you change pick up locations and times! Lucky this location had one we could use the short time we needed it. Will not recommend U-Haul to anyone! This is the second bad experience I have had in a month with U-Haul

Giles M. 
Rating:
5.0

Everything was great!

Joan L. 
Rating:
5.0

Owner P.T. is the bomb. Love this guy. He "gets it"

Peter E. 
Rating:
5.0

Top notch friendly and professional. Highly recommended

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

MELISSA H. 
Rating:
3.0

Customer did not leave a comment.

Dustin R. 
Rating:
4.0

Drop off was easy and efficient. Sign indicating it was a UHaul dealer was very small...but we managed to find it. Very nice people!

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Paul could have made the process more seamless. Greatly appreciated his accommodation and guidance.

Virginia C. 
Rating:
5.0

Nothing, I was very impressed. The owner was over the top accommodating.

robert H. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
4.0

I booked my truck for a different location over a month ago. I was very disappointed to learn two days before my reservation that I now had to drive 20 miles out of my way to pick it up. It should have been brought to where I booked it.

Cale S. 
Rating:
3.0

Customer did not leave a comment.

April J. 
Rating:
5.0

Service was wondering exceptional. I would return because of the people working for you.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Orleigh S. 
Rating:
5.0

All good! Linda was very helpful and professional.

Timothy C. 
Rating:
2.0

The people were polite and helpful and it would have been a great experience, but the cargo area leaks water. On the way to the new apartment there was a torrential downpour and it caused one end of my mattress and part of the sectional to get soaked. Roof may need caulking. Luckily pictures and things that could have been ruined by water were moved in the car.

Janet H. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Very nice and helpful.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Angelic B. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Charles Q. 
Rating:
5.0

Better signage at drop off location.

George B. 
Rating:
5.0

Customer did not leave a comment.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Charles Q. 
Rating:
5.0

Customer did not leave a comment.

Steven U. 
Rating:
5.0

Nothing it was great

Steven U. 
Rating:
3.0

Customer did not leave a comment.

David B. 
No reviews have been submitted for this location.

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