Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Over the years I've had problems with U-Haul rentals but saw the excellent reviews here. BELIEVE THEM! Super helpful, friendly service that went like clockwork. Things went as smoothly as they should - GREAT!
Convenient and friendly service
Paul is awesome, keep up the excellent work.
Do not rent from U-Haul in Charlestown, IN. Charlestown was my original pick up location. No one was there and my trailer wasn't either. I traveled 7.5 hours to get here and no response from the owners. U-Haul redirected me to Prospect Treasures. Excellent facility with exceptional service.
Very good job
This was my second rental from the location. Everything was great.
The store owner was dealing with a personal problem but he was very friendly over the phone
I was not alerted that my selected location had been changed to this further location.
We always rent trucks from this location. Love the service and cleanliness of trucks. ??
The Dropbox slot for key was very difficult to get the key inside.
None
Friendly helpful service
Did a drop-off only. Friendly staff .
They were closed.
Nothing it was as close to a perfect experience. I felt very safe and everything was clean and in perfect operating condition.
Thank you Paul for taking great care of us!!
Great customer Service. Also Veteran Owned!! Major Plus++
It was great and the manager was a big help.
We were not informed ahead of time that we were not getting moving pads. Also, the gentleman working the front desk was absolutely rude and had horrible customer service. When asking where we were moving furniture to we said “storage unit†he said back “do you live in a storage unit?†He was not joking and was very unfriendly.
Very Friendly staff / convenient location...
Extremely friendly, so pleasant listened to my frustrations from pick up and so clean!
We tried to reserve this location online, but it kept pushing us to another location much further away. We had to reserve in person for this location. The service was excellent here and we will be back.
Paul was great!
Mileage was materially off on vehicle, business was closed so the only way to pick up was through the app. Ended up spending more time on the phone with uhaul (1 hour 20 mins) than actually driving said truck.
easy to reach and Paul very helpful and efficient
Easy
Paul Taylor showed excellent customer care. Great experience!
Paul always is accommodating when I need to rent equipment. This time was no exception. Thanks
Flawless
Outstanding in every way!
Keep doing what you're doing- smooth transaction
Keep doing what you are doing.
Keep doing what you are doing!
None. Everything was great.
Actually nothing. We were greeted promptly and very courteously even though we were in a pandemic situation. Very helpful and accommodating. Will definitely use this store again. Keep doing what your are doing. If it ain't broke don't fiix!!
Paul was very friendly, helpful and professional.
They were great! Very friendly and the truck we needed was broken so they up-sized us so we did not have to wait! That's customer service!
Well run, quickly checked out and would use this location again.
Thank you for taking good care of me!
Thank you for taking good care of me!
Made the drop off as easy as they come.
Great place to return rental equipment if in Oldham County.mway better than going downtown.
Nothing. Paul was great in helping me learn the features of the van and he hooked it up and made sure the lights worked.
