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Edward Jones
Customer Reviews for Prospect Treasures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really fast and courteous service!!
CYNTHIA DUNCANRentals from Prospect Treasure are the cleanest I have ever rented. Service is above and beyond regarding assisting with rental, check in, adjusting mirrors and answering questions, and return. Loved the experience versus dreading it.
LINDA LAURELGreat job by the team there.
linda TaylorThis guy had it all together,quick and easy. Thank you
Kent ThompsonFriendly & convenient
Patti WhonsetlerOur location for pick up was changed and it was way out of our way about 30 minutes. The truck is a older vehicle and needs to be retired. Sloppy steering on it
Vickie HowserRan really rough
Christopher SkeltonKeep up the good work.
Ted BrownOwners of this location were top notch. They helped me through the entire process and almost made the processes hands free. I could not have asked for better service and support.
SEAN PERRYProspect KY is the best ever!
Wayne LehmannI commented on review that I had not received a final receipt for rental. I see there is a final receipt when I log in to the U-Haul website. It just wasn't emailed to me as implied at the rental location.
Deborah SchoenbaechlerPaul Taylor is a pleasure to work with. He is reliable, professional and courteous. See you for future UHaul needs
RICHARD schultzGood service and friendly
Brenden WethertonMy experience was outstanding. I don’t know of anything that could have been better.
KEVIN RAPPGreat customer service at this location. Paul & Linda do a great job.
linda TaylorThe gentleman at the desk was by far one of the friendliest people we have ever dealt with who handled uhauls! The location was very nice and we will definitely come back!
Shannon McKinleyReally helpful,above and beyond rental agent
DAN THOMPSONVery helpfull ,
Dan ThompsonPaul is outstanding very customer oriented and caring went out of his way and opened early so we can take our truck the time we needed it
Emadidean El-FarraOnline checkin clunky still. Asked to scan my ID 4 times
Chris NallExcellent!'
Betty SmithI didn't interact with any individuals, I did the phone check in. But that process was very easy to do.
Joseph CaddenTruck didn't seem that reliable and I was not aware that it was pay per mile until actual pickup. The original quote was just 20/day....so it was misleading.
ashley oilerAmazing customer service at location.
Steven Parrishlotsa of runaround from original dealer who suddenly did not have the van I wanted .Made arrangement with this dealer but forgot to specify 3 days. New dealer did not have van for 3 days either, stuck me with 10 foot truck which was totally unsatisfactory. Too hard to get in and out. Too hard to load/unload. Difficult to get into rear. Will NEVER get this truck again! Glad this is over!
bruce EdstenThe Owner and his team did a great job. They even adjusted my mirrors for me.
linda TaylorExcellent customer care and service! Thank you!!!
amy meyersThe owner was very professional and super helpful. We are very pleased with everything and had a successful move. Thank you UHaul and Prospect Treasures!!
Karen NapolilliParking the u-haul was horrible. Had to submit a bunch of pictures. Waste of my time we had been moving all day and the last thing I wanted to do was deal with taking pictures. This should have been someone elses job where is my refund!!!
David JonesYou should give the customers a copy of the invoice. I have been trying to get a copy of the invoice for months.
Martin ConwayFriendly staff at pick up and drop off location.
David WrightReservation changed at the last minute causing me to drive across town 3 times to pick up truck, then car carrier, then back to get my car. And you could not transfer car carrier as it was a different department.
William MackisonWas excellent service. Maybe show where the gas tank is on some vehicles. Van’s was well hidden
GEORGE FREGONEOffer more supplies. (this is an authorized dealer but not a dedicated U-Haul store)
Samuel SharmatImprove your website especially the 27/7 arrangement
Tom ManentiThe UHaul app did not work well...after waiting 15 minutes for my identity to be confirmed via the app the owner of the store kindly came out and got me on my way via the traditional paper method. The app needs work but a very nice guy at this location.
Stephen InguantaIt was great thanks!!
Amy CalvertN/A
PETER AGHIMIENMi invoice was wrong and it has taken 3 weeks to resolve
James HalarisFirst the owners of Prospect Treasures are great people and very helpful.
David DusterhoffIt’s a van so I didn’t expect it to be immaculate clean. It worked fine and got the job done. One critique I have is to clean the windows,inside and out. It became difficult to see when the sun was in a certain location
Renee BoyleCome to U-Haul for the truck, come to this U-HAUL FOR THE BEST EXPERIENCE with Paul.
Zachary BoyattPerfect and easy
DAVID BRUNSPaul went above and beyond to make sure we had the appliance dolly we needed and we so appreciated it!
Timothy WilderSeemed nice enough.
Abby HalsmerThe manager came early to help our need.
willam geeEasy access helpful staff
Susan DaughteryGreat service. The folks at Prospect Treasures went above and beyond to make our move work put seamlessly.
Jon ParisIt is a pleasure doing business with Paul Taylor. Highly recommended.
RICHARD schultzThe staff are very friendly and helpful. The pickup and drop-off were easy and efficient. The van was spacious and easily met my moving needs.
Leigh EdwardsNothing
Chris GavinBest truck rental experience I’ve ever had. Highly recommend this location.
Kevin AshGreat service, simple and easy.
Webb Strang