Customer Reviews for Public Auction Distribution

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Public Auction Distribution

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Jesus O. on

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I've rented here before and I have never had any problems. the young lady at the counter was very professional. and the gentleman who who hooked up the trailer was quick. I prefer this location over other in t oil en who make you wait about 30 minutes just to hook up a trailer. I will definitely be back.

Karen E. on

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MICHAEL P. on

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Cory T. on

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My complaints is they said the gas tank was on 1/8 and if I brought it back on 1/4 they wouldn't charge me. It actually was on empty and I had to get gas on my way home for fear I wouldn't run out. My fault because I should have gone back in and fixed the problem but I was in a hurry and already waited for a long time to get the truc, and my movers were on there way. Gas was $50. Also, the drop off location is unclear. You feel like your leaving it in a illegal parking zone. I was charged for 3 days when I only needed 1. I didn't want to leave it there, especially with the furniture dolly there to be stolen. I'm sure those are very expensive and I didn't want to incur that expence. Lastly, I had 2 $20 coupons that they wouldn't let me use. There were no restrictions or expiration on them. Bottom line, the truck was great. Ran so well, cigarettes smoke was prevalent but I get it. I just feel I

Richard R. on

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YAHesome!!!

Linda R. on

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Navdeep N. on

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Deborah N. on

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Everything went good

jesus b. on

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This was the worst experience I've had they didnt give me the right auto transportation plus the person who installed the auto transportation to the hitch did not hook it right I try loading the truck on to it and the auto transportation hit my truck on the back door because it wasn't hooked right to the hitch

Russell M. on

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Very difficult to know where to take the trailer. I would just some signage to direct where to go. A few buildings and didn’t know if the Uhaul portion was in one or the other

David H. on

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Dianna A. on

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Raymond R. on

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jerine r. on

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The inside of the truck needed to be swept. The employee offered to do it and we said to let it go, but when dropped off they were going to note it needed to be swept. Also, after loading up and headed to our destination, UHaul texted with a different drop-off location than arranged. We said no, that we wanted Wildrose Station not E. Tehacapi Blvd.. They were nice enough to accept it at Wildrose.

Christopher M. on

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Daryl P. on

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Big UHAUL signs would help. Hard to locate facility and find a place to park rental. A lot of guess work.

Frank S. on

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Edward W. on

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Mona M. on

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Thank you.

. on

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Christina L. on

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At the drop off location have a line just for uhaul customers because we had to wait on a long line because of the auction. Also it was hard to find a parking because it was full because of the auction and it was raining so it was muddy other than that everything else went smoothly. The staff was helpful and kind.

ROBERT L. on

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Curt L. on

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They had to get an additional clerk to help clear out the customers in line because there was an auction being held that morning. Thank you for getting that extra help.

GERALD C. on

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Here's my beef, the vehicle was not full of fuel when I picked it up in Riverside CA. So when I returned the 20 ft van in Bakersfield with half a tank of fuel they wouldn't pay me for the extra fuel. Yet if I was to return the vehicle low on fuel they would have charged me an inflated price for the fuel. That is not right and it's a way for Uhaul to get free gas. This should be illegal as I believe it is a form of unjust weights. In the future I will not except a vehicle unless it is full of fuel.

Heather W. on

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U-Haul rentals are not the primary income for this business so even though I pre-ordered and completed online pick up I still had to wait about 20 min to get to counter then another 30 minutes before truck was pulled around and the correct appliance dolly checked out to me could be located. The appliance dolly was rolled through gravel & mud before being loaded into truck. That combined with the rainfall made a muddy mess when we removed it for use. Drop off location was near our new house so that was convenient but even though I downloaded app, created a password I still wasn’t able to log in to process return. It was around 6 am & we had to leave for husband to make it to work on time. I called the number provided and was able to speak with service rep who kindly reported that it was returned but time for return check in is 12:24 and it was dropped off before 7 am.

Anthony T. on

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Truck still smells new with just under 5000 miles very refreshing will rent her again!

Matt T. on

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Louis was very accomodating and helpful. Knew the equipment well, and made a good recommendation that worked.

LOREN H. on

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Love this place, I rent here all the time. Very helpful, friendly, and nice.

LOREN H. on

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LOREN H. on

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Customer did not leave a comment.