Customer Reviews for Pullman Petroleum
(U-Haul Neighborhood Dealer)

38 reviews

5631 109th Ave   Pullman, MI 49450

(269) 236-5025

Location Hours

  • Mon-Sun: 8 am - 12 am

Services at this Location:

Contact Us

(269) 236-5025

5631 109th Ave
Pullman, MI 49450

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 12 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Justin E. 
Rating:
1.0

attendant only gave the number of trailer. He said it was entirely self service. He originally stated I had a 5x8 incorrectly. He was working the counter at the gas station and repeatedly interrupted our interaction to check out people seeking a soft drink etc. I have a 7 pin plug and he said the problem was mine and didn't know where to get an adapter. I found one on the small Uhaul rack in the store. He would have allowed me to leave with our lights or adequate chain or hitch connections. I received no paperwork. He did not check my trailer before I left nor when I returned. This encounter was nothing like recent previous encounters at Uhaul rental facilities. The person on duty seemed to have little orientation and took minimal responsibility for safety.

Terrence C. 
Rating:
2.0

The area for the drop off had zero lighting where the vehicle needed to be parked.

Patrick J. 
Rating:
3.0

I picked up my trailer alone, and the person working simply helped lift onto the ball (didn't know which one to use) then walked away. He didn't check lights, make sure emergeny chains were attached properly, or tighten the ball on. Not helpful at all.

Melissa S. 
Rating:
4.0

Was told because I turned the truck in early with more gas then was supposed to and stayed under miles I would get a refund of some of the money I paid. It's been about a week and there is no indication that I'm getting a refund

kristy B. 
Rating:
2.0

Only one guy working Bathroom eas out house

Daniel S. 
Rating:
4.0

Trailer floors need cleaning

anita L. 
Rating:
3.0

This location is in the middle of nowhere. Tried to get another drop off location closer to my house and it was a big hassle.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
1.0

Very disorganised. Employee unable to process return because she was not trained. I also rented trailor on another day and had to wait for owner to arrive because same employee could not process. Had to load trailor myself. Then there was an unknown charge to my credit card from same location that owner said he did not do. Very unhappy with this business

David V. 
Rating:
1.0

The regional customer service agents (Sue) was extremely helpful when the local agent (Paul) wasn't available for our pick up. We waited 1.5 hours for him to show up to check us in. There was no wifi at this location and we barely had service on our cell phones. We had to walk over to the dollar general to use their wifi in order to get help. I would not recommend using this place to get your uhaul.

david robert P. 
Rating:
4.0

It worked out great to haul what we needed it for, but I think I was charged too much.

Kathryn M. 
Rating:
3.0

Only one person running the store and no one to help with the drop off.

Mark T. 
Rating:
1.0

Took over a hour . When you already had the Reservation online

Ofelia S. 
Rating:
1.0

The muffler sounded non-existent. The truck could barely hold oil pressure. The reverse light was broken out. This truck seemed very unsafe. I would have not used it if there had been any other truck available within any local distance. For this broken unsafe vehicle i had to be rerouted 27 miles from Kalamazoo mi which is a major hub for them. After renting a truck like this, waiting a long time on hold for someone from roadside assistance that never answered i will not be using U-Haul again. I will pay the extra money to use Penske. Very disappointed in the low quality of the vehicle and not getting the help or response about the unsafe condition it was left in. Should have been repaired or decommissioned before I used it.

Robert B. 
Rating:
3.0

The personnel I spoke with was helpful, but they said that they would remove the furniture pad charge from my account since I was never provided them. However, they were still on my bill.

Gregory A. 
Rating:
2.0

Tried to charge me for check in 3 days later than i dropped off. Make sure you get return paperwork. My mistake.

Phillip P. 
Rating:
1.0

Very disorganised. Employee did not know how to do paperwork. I had to wait for 30 minutes for owner. Ssme thing with second rental. No help unloading trailer and unable to get receipt for rental because she was not trained. I also have to extra charges on xard. Questioned clerk, she did not know. Promissed to have owner check and call. He has not done so. Very unhappy with process

david V. 
Rating:
3.0

My pickup location got changed hours prior to my pickup. Had to travel an hour away to get my truck. U-Haul rep was not very empathetic and the only concession for my inconvenience was to not charge me for the extra miles between pickup location and requested pickup location. Not really a concession at all.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Great experience!!

letitia W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Manny was great

M D. 
Rating:
4.0

Customer did not leave a comment.

DAVID B W. 
Rating:
1.0

Brought back the vehicle and had to jump through hoops to park the trailer in a difficult spot with minimal communication from the attendant. I brought back the vehicle with a 1/4 tank of gas which I was instructed to do. Just checked my email and this joker charged be $57 to put 5 additional gallons in without saying anything to me. I want a refund!!!!

JONATHAN EDWARD S. 
Rating:
4.0

Customer did not leave a comment.

Francis Z. 
Rating:
5.0

Excellent service!

DAVID HUBERT J. 
Rating:
5.0

Customer did not leave a comment.

ERNEST RICHARD P. 
Rating:
4.0

Have all the small items available for the pick-up. (appliance dolly).

Boyd K. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Customer did not leave a comment.

Charity R. 
Rating:
1.0

The mileage was incorrect and no information was given, just asked to sign and handed the papers over. Didn't even go as far as showing me which truck on the lot was mine. Have a field manager working a case.

Drew H. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
3.0

Very convenient.

DOUGLAS Z. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
4.0

Customer did not leave a comment.

RONALDM B. 
Rating:
4.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Jessica O. 
No reviews have been submitted for this location.

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