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DAVID W
Customer Reviews for Punta Gorda Rent All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing experience was great!
ROBERTO ACheck tires more closely. One of the trailer tires had a broken belt and vibration was bad.
GARY RThe guy was rude, short and unwilling to assist me. Told me that it wasn’t his job to help me. That I was given poor information. And magically, I received a $50 cleaning fee because I returned the truck with moving blankets in the back of the truck unfolded. Ridiculous!
Michael AAll the guys in Rent-All are very professional and very knowledgeable about whatever equipment you're renting. Jeff/Dr Wood Furniture Repair.
JEFFREY SNo tienen que cambiar nada, ustedes son muy excelentes en su trabajo, y amablemente me atendieron, y me atendieron muy bien gracias por su atención y servicio que Dios los bendiga y los guarde, Bay Bay..
TORIBIO AIt was closed. Looked on google, it said it was open till 5…. Went all the way there only to find it closed, so i had to unload the trailer myself. Than had to returned it on the app that i did not want to put on my phone. Having to do everything on line is not convenient for older folks! This has been the worse experience ever.!!!!! From booking on line and not being able to speak to the actual location but only getting some random person in another state, to having them change the pick up location in the totality opposite location adding 24 miles out of my way. I was able to change pick up location at the last minute, thank goodness. Hopefully i will never have to rent from u-haul again.
MARU SThey made a mistake and charged me something they shouldn't have. Now they say they'll return the money to me, but they haven't returned anything. The person who helped me had no experience and didn't know what they were doing.
JOSUE Rthe drop off location was not even open for me to be able to return the equipment. i was on the phone for well over an hour trying to reach any representative at u haul to be able to try and tell me what to do with the trailer. finally a representative came on the line and told me to just leave it there and take pictures which is what i did
JAMES BMy order was mixed up. I had to drive 45 minutes to another location. Then another half hour to one more location for the trailer. I was discounted for the mistake and the staff was friendly.
GREGORY HKeep them trucking
JEFFREY SThey are fast and efficient with getting in and out with the rental equipment. I rented car dolly and was set and gone in very short time and they hooked it up and explained everything. Very professional, top ratings!
DEAN GStaff at this facility was polite and friendly. I definitely will be back
ROBERT RThe place was fine, the truck I rented didn’t have very good brakes, felt like air in the lines.
GARRETT TClosed when we arrived and had to manually roll dolly up an incline to put on lot. No way to maneuver in lot
EDWARD FIt took a long time to do the paper work and I don’t see any reason why you need 3 different peoples phone numbers.
LAWRENCE JNothing
CHARLES RWet, muddy day/yard, but they can’t be faulted for the weather. Attendee very pleasant and helpful. Thank you!
PETER KGreat job
STEPHEN WNothing that I know of,I have used U-Haul two time with in the last three months and the prices are reasonable.(two me they were cheap to rent a utility trailer for a in town use).
ORVILLE TWe reserved a 20’ truck but it was not available, and we had to take a 26’ truck. The truck box was filthy inside. The front tires had chunks of rubber missing, and the check engine light illuminated during our trip. Skip this location, and rent from Florida Truck Parts in Port Charlotte.
VINCENT VReturned the trailer as told to this location. Went home and signed in online and was told to return it to a truck stop 26 miles away, 52 round trip on Christmas Eve. Punta Gorda Rent All's phone had no message, and the number advertised rings to a Fax. Never again.
RICHARD HThe truck was infested with roaches. I have rented multiple vehicles and this by far was the worst one. I happen to look over at my guy a he had them crawling on his back
JONATHAN CIt was a seamless experience…I don’t see how uhaul makes any money with the pages of docs they have to print out
STEVEN BThe condition of the truck wasn't good. Air bag light on, Check engine light on, Speedometer didn't work part of the time - and it was when I was driving through a 15 mph school zone. Truck was dirty with what looked like construction debris. Chunks of drywall and fiberglass in the back of the truck and all over the ramp. Attendant checking in the truck was friendly and noted that they were aware of the problems with the truck, and they had been trying to get U-Haul to get it fixed, without much luck. Sounds like they did what they could.
ROBERT OGreat customer service
Ron FCustomer service and any interest in interacting with me was not there. I felt like I was a bother. The young man who hooked up the trailer was nice and polite though.
REYNOLD PNothing everything went well when I picked it up and dropped it off for the day.
RICHARD NGood product and great service!
ROBERT Weveryone was very friendly. Very nice to do business with them
MARIA VEasy to use, very convenient.
JEANNINE OTruck was very dirty. Coffee stains all over the seats. Windshield was so filthy couldn’t see well and washer fluid was empty.
ANTHONY SSuper quick and super easy!!
KURT HFriendly, informative and efficient staff.
LARRY CEverything about the rental was ok but to me the after hours return charge of $20 is unnecessary.
JERRY STruck had over 100,000 miles and when they replace the truck they screwed up my contract. I was at the U-Haul facility for an hour and a half at the same time. I was paying Movers to be at my house and they were not friendly people.
don fThe truck sounds like the engine is going to die. The AC shut off on every ascent, while I was driving across Thr South in summertime.
Kevin CPersonal were rude and not helpful. They assumed I knew the process. Very unprofessional. Horrible customer service.
ULPIANO VI had a excellent experience renting from this dealer. Truck was ready, clean and all of my questions were answered. Will use this U haul dealer again when renting a truck. Price was fair and as quoted.
John CThe gentleman that checked us in didn't have to stay when I realized I forgot the appliance dolly. He hung around, on a Sunday, for me to drive back to get it. WAY above and beyond and truly appreciated his help. Second return to this location and highly recommended.
David AMight suggest putting air fresheners in the trucks. Smelled of sweat and smoke. Other than that, was a great experience
patrick mOne the most helpful and nice customer service I have ever received renting uhaul.. 5 starts for this store all day long...
Ruben PImproper towing chains , lights weren't able to work due to faulty plug, 1.5 chains not the 3 that are required, trailer that I reserved wasn't the size trailer I received- and they didn't even have a trailer at all they took someone else's for me. While I am grateful to have arrived safely, they were disorganized ( I waited 20 minutes before they arrived to open the doors, and I made a 7:10 appt!!) I would never recommend this location EVER!!
Kevin MTruck was clean Drivers side door leaked when raining Front end shook
PAMELA GNice
DEYSI C