Customer Reviews for Punta Gorda Rent All
(U-Haul Neighborhood Dealer)

595 reviews

25115 Marion Ave   Punta Gorda, FL 33950

(941) 621-6404

Office Hours

  • Mon-Fri: 7 am - 4:30 pm
  • Sat: 7 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(941) 621-6404

25115 Marion Ave
Punta Gorda, FL 33950

Services at this Location:

Office Hours

  • Mon-Fri: 7 am - 4:30 pm
  • Sat: 7 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

It was closed. Looked on google, it said it was open till 5…. Went all the way there only to find it closed, so i had to unload the trailer myself. Than had to returned it on the app that i did not want to put on my phone. Having to do everything on line is not convenient for older folks! This has been the worse experience ever.!!!!! From booking on line and not being able to speak to the actual location but only getting some random person in another state, to having them change the pick up location in the totality opposite location adding 24 miles out of my way. I was able to change pick up location at the last minute, thank goodness. Hopefully i will never have to rent from u-haul again.

MARU S 
Rating:
5.0

Customer did not leave a comment.

DONALD P 
Rating:
4.0

Customer did not leave a comment.

STEVEN P 
Rating:
1.0

They made a mistake and charged me something they shouldn't have. Now they say they'll return the money to me, but they haven't returned anything. The person who helped me had no experience and didn't know what they were doing.

JOSUE R 
Rating:
1.0

the drop off location was not even open for me to be able to return the equipment. i was on the phone for well over an hour trying to reach any representative at u haul to be able to try and tell me what to do with the trailer. finally a representative came on the line and told me to just leave it there and take pictures which is what i did

JAMES B 
Rating:
5.0

Customer did not leave a comment.

PAUL C 
Rating:
5.0

Customer did not leave a comment.

IVY B 
Rating:
3.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

ANNA R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A 
Rating:
3.0

My order was mixed up. I had to drive 45 minutes to another location. Then another half hour to one more location for the trailer. I was discounted for the mistake and the staff was friendly.

GREGORY H 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S 
Rating:
3.0

Customer did not leave a comment.

LIUT I 
Rating:
3.0

Customer did not leave a comment.

KENT R 
Rating:
3.0

Customer did not leave a comment.

THOMAS H 
Rating:
4.0

Customer did not leave a comment.

GORDON G 
Rating:
5.0

Keep them trucking

JEFFREY S 
Rating:
5.0

Customer did not leave a comment.

CURTIS M 
Rating:
5.0

Customer did not leave a comment.

TONY H 
Rating:
5.0

Customer did not leave a comment.

KRISTINE M 
Rating:
3.0

Customer did not leave a comment.

PETER K 
Rating:
5.0

They are fast and efficient with getting in and out with the rental equipment. I rented car dolly and was set and gone in very short time and they hooked it up and explained everything. Very professional, top ratings!

DEAN G 
Rating:
5.0

Staff at this facility was polite and friendly. I definitely will be back

ROBERT R 
Rating:
4.0

Customer did not leave a comment.

JAMES B 
Rating:
4.0

The place was fine, the truck I rented didn’t have very good brakes, felt like air in the lines.

GARRETT T 
Rating:
4.0

Customer did not leave a comment.

BRIAN B 
Rating:
3.0

Closed when we arrived and had to manually roll dolly up an incline to put on lot. No way to maneuver in lot

EDWARD F 
Rating:
5.0

Customer did not leave a comment.

DAVID G 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S 
Rating:
5.0

Customer did not leave a comment.

ALAN P 
Rating:
5.0

It took a long time to do the paper work and I don’t see any reason why you need 3 different peoples phone numbers.

LAWRENCE J 
Rating:
4.0

Customer did not leave a comment.

DAVID D 
Rating:
5.0

Nothing

CHARLES R 
Rating:
5.0

Wet, muddy day/yard, but they can’t be faulted for the weather. Attendee very pleasant and helpful. Thank you!

PETER K 
Rating:
5.0

Great job

STEPHEN W 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH S 
Rating:
5.0

Nothing that I know of,I have used U-Haul two time with in the last three months and the prices are reasonable.(two me they were cheap to rent a utility trailer for a in town use).

ORVILLE T 
Rating:
3.0

We reserved a 20’ truck but it was not available, and we had to take a 26’ truck. The truck box was filthy inside. The front tires had chunks of rubber missing, and the check engine light illuminated during our trip. Skip this location, and rent from Florida Truck Parts in Port Charlotte.

VINCENT V 
Rating:
1.0

Returned the trailer as told to this location. Went home and signed in online and was told to return it to a truck stop 26 miles away, 52 round trip on Christmas Eve. Punta Gorda Rent All's phone had no message, and the number advertised rings to a Fax. Never again.

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

Ovidio I 
Rating:
1.0

The truck was infested with roaches. I have rented multiple vehicles and this by far was the worst one. I happen to look over at my guy a he had them crawling on his back

JONATHAN C 
Rating:
4.0

Customer did not leave a comment.

JAMES M 
Rating:
4.0

It was a seamless experience…I don’t see how uhaul makes any money with the pages of docs they have to print out

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

LORRAINE D 
Rating:
3.0

The condition of the truck wasn't good. Air bag light on, Check engine light on, Speedometer didn't work part of the time - and it was when I was driving through a 15 mph school zone. Truck was dirty with what looked like construction debris. Chunks of drywall and fiberglass in the back of the truck and all over the ramp. Attendant checking in the truck was friendly and noted that they were aware of the problems with the truck, and they had been trying to get U-Haul to get it fixed, without much luck. Sounds like they did what they could.

ROBERT O 
Rating:
5.0

Customer did not leave a comment.

JAMIE L 
Rating:
5.0

Customer did not leave a comment.

MARK S 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Customer did not leave a comment.

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

POLIHRONIS T 
Rating:
5.0

Great customer service

Ron F 
Rating:
3.0

Customer service and any interest in interacting with me was not there. I felt like I was a bother. The young man who hooked up the trailer was nice and polite though.

REYNOLD P 
Rating:
4.0

Nothing everything went well when I picked it up and dropped it off for the day.

RICHARD N 
Rating:
5.0

Customer did not leave a comment.

BENNY M 
Rating:
5.0

Good product and great service!

ROBERT W 
Rating:
5.0

Customer did not leave a comment.

RANDALL K 
Rating:
5.0

everyone was very friendly. Very nice to do business with them

MARIA V 
Rating:
5.0

Customer did not leave a comment.

Douglas A 
Rating:
5.0

Customer did not leave a comment.

GORDON G 
Rating:
5.0

Customer did not leave a comment.

Shane G 
Rating:
5.0

Customer did not leave a comment.

NINA M 
Rating:
5.0

Easy to use, very convenient.

JEANNINE O 
Rating:
4.0

Customer did not leave a comment.

David P 
Rating:
2.0

Truck was very dirty. Coffee stains all over the seats. Windshield was so filthy couldn’t see well and washer fluid was empty.

ANTHONY S 
Rating:
5.0

Super quick and super easy!!

KURT H 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S 
Rating:
5.0

Friendly, informative and efficient staff.

LARRY C 
Rating:
5.0

Customer did not leave a comment.

PATSY H 
Rating:
4.0

Everything about the rental was ok but to me the after hours return charge of $20 is unnecessary.

JERRY S 
Rating:
5.0

Customer did not leave a comment.

MARC R 
Rating:
4.0

Customer did not leave a comment.

Bryan H 
Rating:
2.0

Truck had over 100,000 miles and when they replace the truck they screwed up my contract. I was at the U-Haul facility for an hour and a half at the same time. I was paying Movers to be at my house and they were not friendly people.

don f 
Rating:
3.0

Customer did not leave a comment.

Jan C 
Rating:
5.0

Customer did not leave a comment.

patrick m 
Rating:
3.0

The truck sounds like the engine is going to die. The AC shut off on every ascent, while I was driving across Thr South in summertime.

Kevin C 
Rating:
3.0

Personal were rude and not helpful. They assumed I knew the process. Very unprofessional. Horrible customer service.

ULPIANO V 
Rating:
5.0

I had a excellent experience renting from this dealer. Truck was ready, clean and all of my questions were answered. Will use this U haul dealer again when renting a truck. Price was fair and as quoted.

John C 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

The gentleman that checked us in didn't have to stay when I realized I forgot the appliance dolly. He hung around, on a Sunday, for me to drive back to get it. WAY above and beyond and truly appreciated his help. Second return to this location and highly recommended.

David A 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
5.0

Might suggest putting air fresheners in the trucks. Smelled of sweat and smoke. Other than that, was a great experience

patrick m 
Rating:
5.0

Customer did not leave a comment.

Wendy M 
Rating:
5.0

Customer did not leave a comment.

Kelly G 
Rating:
3.0

Customer did not leave a comment.

Sharon B 
Rating:
5.0

One the most helpful and nice customer service I have ever received renting uhaul.. 5 starts for this store all day long...

Ruben P 
Rating:
4.0

Customer did not leave a comment.

Eric M 
Rating:
1.0

Improper towing chains , lights weren't able to work due to faulty plug, 1.5 chains not the 3 that are required, trailer that I reserved wasn't the size trailer I received- and they didn't even have a trailer at all they took someone else's for me. While I am grateful to have arrived safely, they were disorganized ( I waited 20 minutes before they arrived to open the doors, and I made a 7:10 appt!!) I would never recommend this location EVER!!

Kevin M 
Rating:
3.0

Truck was clean Drivers side door leaked when raining Front end shook

PAMELA G 
Rating:
3.0

Customer did not leave a comment.

Dwayne S 
Rating:
5.0

Nice

DEYSI C 
Rating:
5.0

Customer did not leave a comment.

SCOTT M 
Rating:
5.0

Customer did not leave a comment.

stephen s 
Rating:
1.0

The customer service representative at the counter could not possibly have been more rude and unfriendly. It made us very uncomfortable to be there. It is absolutely not worth dealing with a grouchy, unfriendly and miserable employee. Would not go back to that location if it was the last one available. Get a life and stop taking your misery out on your customers.

Gary L 
Rating:
4.0

Nothing I can think of

NANETTE O 
Rating:
4.0

Customer did not leave a comment.

LES H 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Stay the same!

Alfred K 
Rating:
4.0

Customer did not leave a comment.

Tim Y 
Rating:
5.0

Customer did not leave a comment.

James S 
No reviews have been submitted for this location.
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