Customer Reviews for Pure Gibson Auto Sales
(U-Haul Neighborhood Dealer)

151 reviews

2200 N Slappey Blvd   Albany, GA 31701

(229) 888-6731

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(229) 888-6731

2200 N Slappey Blvd
Albany, GA 31701

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very courteous

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Noe A. 
Rating:
3.0

Customer did not leave a comment.

PAULA C. 
Rating:
3.0

Customer did not leave a comment.

XAVIER M. 
Rating:
1.0

It was very complicated trying to return the truck. To many instructions to follow. Also I didn't get the truck I asked for paying for more than I needed.

ANTIONETTE W. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE H. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

Helpful courteous efficient service. I would definitely chose this dealership when in need of UHaul again.

mary ellen B. 
Rating:
5.0

Customer did not leave a comment.

HERBERT M. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Shaneka B. 
Rating:
3.0

Customer did not leave a comment.

Patrice W. 
Rating:
5.0

The representative was patient and assisted me with attaching the trailer to my truck.

Betty D. 
Rating:
5.0

I would like to say we would not recommend the original location on Oglethorpe Blvd. They called us as we were coming to pick up the truck and told us they haven't located it yet. After not being able to get them by phone we called the 800 number and the lady found us one in another location but this was 3 hours later and we had hired movers that we had to pay to sit there.

Mark W. 
Rating:
5.0

Very professional and friendly, I was very satisfied!

stephanie W. 
Rating:
4.0

Customer did not leave a comment.

Judy M. 
Rating:
5.0

Customer did not leave a comment.

Vickie D. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
1.0

4 miles after I drove off with the trailer on the highway the trailer came off the ball because it wasn't tightened!! The trailer jammed itself under the back of my BMW SUV. My SUV has damage but nobody cares. I called Gibson and told them what happened and it took over an hour to come out to help me because they said they were busy. U Haul corporate screw up and the first 2 places they said there were the trailer but there was none. I wasted my time playing hide and seek over a trailer to get sent to Gibson the 3rd place. Now who fixes my car of do I need to see an attorney?

don C. 
Rating:
3.0

No one checked the rental with me or verified the amount of gas in the truck. I won't go back to uhaul unless it's an actual uhaul location, I won't deal with another neighborhood retailer

Hillary B. 
Rating:
1.0

I was given the wrong information by the attendant. He did not submit a contract and told me to take the trailer when I asked if there was any paperwork I needed to fill out or sign he said no.

Thomas M. 
Rating:
3.0

I had a change of heart and called back to buy the insurance. They did not know how to do it after the fact. I called corporate and was told I could go anywhere and it could be added. I tried a different location who called corporate and was told I had to go back to where I got the trailer. This is something to clear up, although it appears it doesn't happen much. I ended up not getting insurance.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
3.0

an office on site would be appropriate for trust factor, and professional rep. with u haul attire would of been more inviting. In the end though; very polite and friendly folks. Great service overall Thanks.

Joaquin F. 
Rating:
5.0

I'll recommend Richard Jones. Pure Gibson Auto Sales to everyone needing U-Haul Rentals. They were friendly and very helpful. I had a reservation for Friday at another location. I was helping some people move. So when the power was on in the location we were able to move a day early. So I was riding around looking for a truck rental and stop by the location across the street. The direct me to the location on the other side. Went in a Mr.Richard was about to leave for a doctors appointment. But he took the time out and rented the truck immediately. What a relief!!! Definetly will be back for future U-haul Rentals. Tony W

Tony W. 
Rating:
4.0

Very friendly and helpful service. Overall very good experience.

Robert C. 
Rating:
5.0

Very friendly and fast service!

WILLIAM H. 
Rating:
3.0

Customer did not leave a comment.

curtis R. 
Rating:
5.0

To my knowledge everything was A1. ??

fred M. 
Rating:
1.0

Customer did not leave a comment.

ALBERT P. 
Rating:
2.0

Had my drop off info wrong, I dropped off in Huntsville Al

LINDA W. 
Rating:
2.0

I was a new customer with Uhaul (and renting moving vehicles) and this location was very unhelpful in making sure I knew everything that I needed. I did not know all of the questions that needed to be asked.

Austin D. 
Rating:
1.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Broken glass and cockroaches inside the container.

Scott P. 
Rating:
4.0

Customer did not leave a comment.

charles M. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
2.0

The person that can check in Uhaul equipment wasn't on site and the person there didn't really know what to do. He said to leave the truck there and that the other guy would call when he returned. I never got a call. I called Uhaul 3 hours later to make sure the truck was in the system as being returned, and it had. I HATE dealing with renting a truck or trailer at a gas station, storage place, insurance agent, used car lot, etc! I only want to deal with actual Uhaul run locations from now on. This was the third time in 2 months (the other was helping an employee move) that I've had to deal with incompetent part time Uhaul agents.

Jonathan O. 
Rating:
5.0

Extremely helpful, informed us of our rights to file complaint. Definitely recommend to anyone needing rental services

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Cathy O. 
Rating:
3.0

Customer did not leave a comment.

Dan K. 
Rating:
4.0

Customer did not leave a comment.

Donnie A. 
Rating:
1.0

They didnt have a gas cap. I had to go get it.

alisha J. 
Rating:
5.0

Nothing everything was great

danny G. 
Rating:
3.0

We didn't interact with anyone at the location, and we would recommend clearer signs for Uhaul drop-offs.

Nels A. 
Rating:
5.0

Nothing.

John L. 
Rating:
5.0

When someone rents a uhaul you should say, "We'll make a reservation; however, you PROBABLY won't get what you asked for and even if you do you may have to drive somewhere else to get it." Just be honest. Otherwise, everything else was fine.

JANE O. 
Rating:
5.0

Great customer service, thank you...

Johnny B. 
Rating:
4.0

Customer did not leave a comment.

jerry M. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
3.0

No one helped me connect trailer, verify all lights worked and trailer was not clean on the inside. Staff was friendly but location was not easy to get in and out and business was more geared to selling cars than renting Uhaul equipment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
3.0

Customer did not leave a comment.

Tasha F. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
3.0

The employee was out sick. Some other person filled in. I could not get a receipt as they could not work computer. I received another hand written note with no dollar amounts and no contract numbers.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

harriette A. 
Rating:
5.0

Customer did not leave a comment.

mATTHEW F. 
Rating:
3.0

The owner's a nice guy. Friendly and courteous. He's got some friendly employees as well. The trailer that I rented wasn't the exact one that I thought I was getting but it worked for me. It did have some trash in it that should have been cleaned out from the previous renter. Again, not a big deal, just a deal.

David K. 
Rating:
5.0

Not a thing. These guys were GREAT! They even hooked the trailer up for me and helped me check the lights. Very friendly staff. A great way to start a cross-country move!

JOHN T. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Gate was closed, but not locked, it wasn't obvious that I could just drop off the trailer and I called customer service to confirm that is what I was supposed to do.

DALTON H. 
Rating:
2.0

Customer did not leave a comment.

WALTER C. 
Rating:
5.0

The gentleman that helped us was extremely helpful and got us in and out quickly and efficiently. Very pleasant experience.

KRISTIN S. 
Rating:
3.0

Needs Better office space. Needs space for more that one customer.

john W. 
Rating:
2.0

The truck was dirty. I had ordered blankets, but the location had not even looked at my order until I appeared in the office the day of my move. I had to wait until he found some and then go pick them up myself. Due to this I was late and had to pay the men for that time even though they weren't working loading the truck. The location where I picked up the blankets, had them store in an old beat up car. They pulled them out of the car, folded them and placed them in a plastic bag.. Need I say more? I guess my expectations were set based on the location in Warner Robins.

RAMONA G H. 
Rating:
1.0

Tell the customer to sweep out the truck or there's a fee that will be added

ANNA H. 
Rating:
3.0

Although the gentleman attempted to be helpful once he told me he was charging me for extra mileage our conversation was pretty much over.

DAVID M. 
Rating:
2.0

The man was late. He did not have my dolly I ordered nor the size truck which cost more gas to operate I should have received fifty dollars because of your promise to deliver was broken. MAKE IT RIGHT IF YOU WANT ME TO RECOMMEND YOU IN THE FUTURE.

THERESA V. 
Rating:
3.0

The location was closed at 10:30 Saturday morning. I felt uncomfortable leaving the trailer.

jane S. 
Rating:
4.0

My husband was extremely impressed by the service and friendliness of the man who assisted him.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

JEFF C. 
Rating:
3.0

I like to support a small business, especially when they deliver what your' looking for. Nothing fancy, but it works!

JEFF E. 
Rating:
1.0

The business that rented me the two wheel trailer did not connect the straps to my front tires of my car and I almost lost my car off the back of the trailer. Also, the chains that were connected to the trailer were not locked down to the frame of my car being towed correctly.

JASON S. 
Rating:
3.0

Customer did not leave a comment.

NELLIE G. 
Rating:
1.0

Have the equipment they requested at the time of their reservation with no excuses.

MIKE W. 
Rating:
5.0

No Comments

KENNETH S. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
3.0

Trailers inside was filthy. No place to connect tie downs except for at very bottom. Higher connections would have made the load secure.

CINDY T. 
Rating:
3.0

Customer did not leave a comment.

fred V. 
Rating:
5.0

Great service.

JOSEPH W. 
Rating:
3.0

Customer did not leave a comment.

wallice H. 
Rating:
4.0

Customer did not leave a comment.

BRYAN M. 
Rating:
2.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
4.0

Everything went fast. Was in and out with my trailer. Loved it. Thanks Danny

DANNY D. 
Rating:
4.0

Customer did not leave a comment.

Jessica E. 
Rating:
3.0

These people were the Kindest most helpful when I rented my 4x8.

SHEILA T. 
Rating:
4.0

Customer did not leave a comment.

Moruf O. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE G. 
Rating:
5.0

windshield and outside of truck not clean It took really long for him to do the paperwork on the computer even though I had pre-registered

PEGGY H. 
Rating:
1.0

I told him about the problem i had, he wasn't concern.

RANDY P. 
Rating:
4.0

Customer did not leave a comment.

Delores C. 
Rating:
4.0

The customer service was excellent! The equipment was clean, fueled, and ready to go when I arrived.

ROBERT S. 
Rating:
3.0

Disappointed that all 3 u-hauls had to be picked up in three different locations, which made us in a time strain to have for the moving help. Waiting on the 50.00 for not following thru on your advertisement.

Shirley H. 
Rating:
4.0

The owner was very helpful and available. Smooth transaction all around.

KENNETH E. 
Rating:
5.0

Excellent service .Made me feel like a value customer and very knowledgeable .Thank you deeply for the wonderful service I experience .

Christopher C. 
Rating:
5.0

Great.

TIM B. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

CHESTERFIELD W. 
Rating:
2.0

The business owner/manager was over 30 minutes late arriving for our appointment. We had to call the 1-800 number to get someone there to open up for us. The truck was not inspected and ready to go. We had to wait on a key to get there before the truck could be inspected. We wound up starting 1:30 later than planned due to all the delays.

Vickie F. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

kim R. 
No reviews have been submitted for this location.

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