It was very complicated trying to return the truck. To many instructions to follow. Also I didn't get the truck I asked for paying for more than I needed.ANTIONETTE W.
Trailer Rental & Towing in Albany, GA at Pure Gibson Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Albany, GA 31701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Helpful courteous efficient service. I would definitely chose this dealership when in need of UHaul again.mary ellen B.
The representative was patient and assisted me with attaching the trailer to my truck.Betty D.
I would like to say we would not recommend the original location on Oglethorpe Blvd. They called us as we were coming to pick up the truck and told us they haven't located it yet. After not being able to get them by phone we called the 800 number and the lady found us one in another location but this was 3 hours later and we had hired movers that we had to pay to sit there.Mark W.
Very professional and friendly, I was very satisfied!stephanie W.
4 miles after I drove off with the trailer on the highway the trailer came off the ball because it wasn't tightened!! The trailer jammed itself under the back of my BMW SUV. My SUV has damage but nobody cares. I called Gibson and told them what happened and it took over an hour to come out to help me because they said they were busy. U Haul corporate screw up and the first 2 places they said there were the trailer but there was none. I wasted my time playing hide and seek over a trailer to get sent to Gibson the 3rd place. Now who fixes my car of do I need to see an attorney?don C.
No one checked the rental with me or verified the amount of gas in the truck. I won't go back to uhaul unless it's an actual uhaul location, I won't deal with another neighborhood retailerHillary B.
I was given the wrong information by the attendant. He did not submit a contract and told me to take the trailer when I asked if there was any paperwork I needed to fill out or sign he said no.Thomas M.
I had a change of heart and called back to buy the insurance. They did not know how to do it after the fact. I called corporate and was told I could go anywhere and it could be added. I tried a different location who called corporate and was told I had to go back to where I got the trailer. This is something to clear up, although it appears it doesn't happen much. I ended up not getting insurance.Steve C.
an office on site would be appropriate for trust factor, and professional rep. with u haul attire would of been more inviting. In the end though; very polite and friendly folks. Great service overall Thanks.Joaquin F.
I'll recommend Richard Jones. Pure Gibson Auto Sales to everyone needing U-Haul Rentals. They were friendly and very helpful. I had a reservation for Friday at another location. I was helping some people move. So when the power was on in the location we were able to move a day early. So I was riding around looking for a truck rental and stop by the location across the street. The direct me to the location on the other side. Went in a Mr.Richard was about to leave for a doctors appointment. But he took the time out and rented the truck immediately. What a relief!!! Definetly will be back for future U-haul Rentals. Tony WTony W.
Very friendly and helpful service. Overall very good experience.Robert C.
Very friendly and fast service!WILLIAM H.
To my knowledge everything was A1. ??fred M.
Had my drop off info wrong, I dropped off in Huntsville AlLINDA W.
I was a new customer with Uhaul (and renting moving vehicles) and this location was very unhelpful in making sure I knew everything that I needed. I did not know all of the questions that needed to be asked.Austin D.
Broken glass and cockroaches inside the container.Scott P.
The person that can check in Uhaul equipment wasn't on site and the person there didn't really know what to do. He said to leave the truck there and that the other guy would call when he returned. I never got a call. I called Uhaul 3 hours later to make sure the truck was in the system as being returned, and it had. I HATE dealing with renting a truck or trailer at a gas station, storage place, insurance agent, used car lot, etc! I only want to deal with actual Uhaul run locations from now on. This was the third time in 2 months (the other was helping an employee move) that I've had to deal with incompetent part time Uhaul agents.Jonathan O.
Extremely helpful, informed us of our rights to file complaint. Definitely recommend to anyone needing rental servicesCheryl H.
They didnt have a gas cap. I had to go get it.alisha J.
Nothing everything was greatdanny G.
We didn't interact with anyone at the location, and we would recommend clearer signs for Uhaul drop-offs.Nels A.
When someone rents a uhaul you should say, "We'll make a reservation; however, you PROBABLY won't get what you asked for and even if you do you may have to drive somewhere else to get it." Just be honest. Otherwise, everything else was fine.JANE O.
Great customer service, thank you...Johnny B.