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LESLIE S
Customer Reviews for Pure Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady who manages this facility was very helpful--she did an excellent job!
CURTIS JJenn was very knowledgeable and friendly. 15/10 would recommend!!
KIMBERLY LGreat experience!
CURTIS CIt was after hours. They had a key box. We dealt with no one. You simply parked the vehicle along a drive and drop.
MARY KNothing I can think of! The website is easy to use, the staff are friendly, the trucks are clean and well taken care of. This is my second time using U-Haul and I would definitely use them again as well as refer people looking for moving trucks! Keep up the good work!! Michelle Stanley
GLENN WVery helpful.
ROBERT MCustomer service was great she was very helpful and respectful
BRIAN CVery capable and. friendly staff. Good location / easy to get in and out
ROBERT CIt took us over 2 hours on the phone to do a mobile phone pick-up becauze our reservation was after hours. The location was not well lighted where keys were in a.lock box snd nit on porch where stated in directions for picking up. There was not a dolly in our rental as requested either so we had to lift everything ourself. A credit was given for that after our move.
Connor WHaving someone answer the phone when I call would be beneficial.
Jerry MI had a problem with the truck with the lights flashing on and off the headlights and I was towing a U-Haul car hauler towards. I had no lights on the rear of the car hauler at all at night. Very stressful very very stressful waiting for U-Haul to call me back to help compensate me for some of this problem
ROBERT TCheck engine light was on the whole time. The place the keys were stored were literally frozen over to where I had to call customer support to get help.
Uriah SThe U-haul gasoline was almost empty.
Larry DThis location is 32 min away from my location and there was no gas station nearby. I passed by 4 Uhaul which was also by gas stations. This cost me to pay double and I was also unable to vacuum it out.
JUANITA BYour app is difficult to use. It took us over 30 minutes to check in on the app. I guess the main issue was the alternate contact. I kept giving my son's phone number and he didn't recognize the phone number so he didn't answer the call. You need to have your phone number say uhaul so that the alternate contact will answer you call!!
Larry RLet customers know of certain said polcies. I was overly charged for putting gas in the truck
JACOB HI didn't like having to drop off the trailer outside the fence with no way to secure it. I took several pictures to show I left it there but seems like it could have been easily stolen. Office staff was professional and very helpful.
JAMES DWe were given a car hauler with a nail in the tire. So we had to drive it to the closest place to add enough air to make it to the closest uhaul before our move. Thank god my husband knew how to patch a tire because they handed us a hole patch kit! Like really??! If I was by myself I'd still be in KY !!! I think that's ridiculous and then to get charged an extra 100$ in miles after all that! Honestly you should give us the # back for either the damn car hauler or the extra miles since we did your job to fix it! The FL drop off was fine. Uhaul over all not great! Also the truck sounded like it was ready to blow up so you may wanna check your trucks!
Jim WThe truck I got was the roughest thing I’ve ever driven in my entire life
BRADLEY WTried to rent a U-Haul three days each day There was a different issue and I was unable to obtain the vehicle. It has been over a week and I still have not been able to rent a U-Haul with no issues very unpleased and disappointed in this service. And this location
Brittany CAlways great customer service, friendly and makes sure what you have reserved is there and available or else a step up in what you requested. Would highly recommend them every time for your rental needs.
RICKY CNothing!
ANGELA SWhen a customer tells you a drop off location that is 16 hours away, you would think that they would have good tires and wheels on the equipment. We lost hours of travel time because of very poor maintenance on U-Haul equipment. 2 flat tires within 200 miles is not acceptable. It would have been 3 if I had not requested a third tire change at our second blowout. The third tire they change was a bald tore that wouldn’t have made it another 6 hours. Unacceptable for a big business with the name U-Haul!!! The time wasted should have some reimbursement, since it was clearly complete maintenance negligence on u hauls part!!!!!
Carolyn PWonderful service highly recommend renting from Purex Rentals
ALLISON WGreat place,excellent equipment and easy access for pickup and return. Friendly and helpful.
DWAYNE BGreat service. Services and charges were explained well.
RUTH BI set this reservations up a month in advance and no dolly? Smh
MATTHEW BGreat customer service. They was quick and efficient with check in
MICHAEL BEZ Peazy! Just gave the key to the guy working there and that was it! I had help of course, thank goodness, with the moving of my things, and had the Uhaul truck about 4-5 hours. I think discounts should be given on same day returns! Or within so many hours! The truck was even swept as asked!
MICHELLE SEverything was excellent no worries moved our grandson to Louisville from Shelbyville WASNT hard to drive truck in lots of traffic’s handles really well !Appreciate y’all
MICHAEL TWas fun driving to this location for sure had no issues.
Kristy RReally a mess getting a truck. Had to go 40 miles away to get truck. Lots of problems and most were unavoidable. The lady on the phone was so nice and went out of her way to help me.
Formal APure Rentals was great! Very helpful. My only complaint is that the U-Haul app did not work when I went to pick up the truck (not Pure Rentals' fault), but fortunately the guy in the office took care of everything. Good experience, very efficient. Would rent from them again.
Valerie PWas just missing my appliance dolly. Overall everything else was great
Kathryn GI returned the Uhaul early and have yet to hear back from Uhaul on my possible refund. So for that,... I would not recommend Uhaul services at this location! Also, the back of the truck was clean but had a really bad odor.
Amy D0 , Perfect
Dean CGave away reserved dolly. Told to take trailer with different tags than in text.
Gary MMy uhaul would not start. I had issues with the app. Issues with the website. Took me two phone calls to resolve. I had to call roadside assistance.
Elisa CExcellent Customer Service and fast check in & check out
Leah JFast service
Leah JAlways Great to work with!
Leah JDue to multiple issues scheduling with U-Haul we picked up the truck at 9:30 pm down a dark street with no lighting. We had to wait there on hold with U-Haul for over an hour.
Jack MThe truck I rented needs some work on rear door. Opens ok, but closing can be a hastle
James SI booked a truck at a location that was more convenient for me but was told I had to pick up the truck at this location. It is not in a convenient location and was out of my way. When I asked if I could drop of the truck at a different location I was told no but was told something different on the phone. We have to pay $1 per mile so I ended up paying double what I would have paid if I could have dropped off at a different location. The inside of the cab was full of dirt and the check engine light was on.
Rachel STruck was not assigned to us. Spent 45 minutes on the phone with U-Haul delaying our schedule to get moved. Once the truck had been assigned the process was easy.
DUSTIN WFriendly people willing to help me get my trailer hooked up and on the road
George SThe trailer that they assign me was extremely dirty. (Dry hard mud)
Gary CThis U-Haul location, their customer service skills, and the trucks they provide are absolute TRASH. The U-Haul we were given was old and raggedy. The tires didn’t work they slid when driven, the back of the truck’s door wouldn’t stay closed. We had to pull over several times to close it repeatedly. And the truck was filthy on the inside and had some kind of oil spilled everywhere and the truck STUNK !! I reported this to the person working there and he didn’t do anything or even apologize just told me to call customer service. Customer service is TRASH. They did nothing and sent an email not even apologizing for the experience but with nothing but $25 off the next rental when I requested a refund or a partial refund. I will not be renting from you guys again if this is how you operate business. And I will be sure to spread this experience to anyone and everyone so you will loose their business also. Shame on your company and my claims on the rental experience are valid and I deserve a refund for this terrible experience.
Albert JMaybe just maintain the equipment a little better.
Connie EThis place really took care of our needs on emergency rental need. I will return to them in the future. Most prompt, courteous and professional front office lady who did her best to help us!
Teresa SThis was the easiest and most friendly drop off I have ever experienced.
tina pOvercharged for fuel. Charged for 9 gallons of gas and only traveled 27 miles total. check in process took over an hour. COMPLETE JOKE
Christina LAlways provides wonderful customer service and always gets the equipment we need on time and ready to go when we get there. Highly recommend them for your rental needs. We will definitely rent from them again.
LEAH JBest Customer Service. Always goes above and beyond for their customers. Definitely will rent again from them.
Leah JVery easy to work with and always provide the equipment we need. Definitely will rent again from them.
Leah JThey go above and beyond each time we have to use them for uhaul rentals. Always pleasant and come thru with what we need. Highly recommend them for any of your uhaul needs.
Leah J