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pure s
Customer Reviews for Pure Stream
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Le préposé était très gentil.
francine sStaff at this location were very friendly. Thanks!
ANTHONY PNothing. All was good.
Lee RPure Stream is just down the road from Pure Water, and it is easy to confuse the two. Additional information about the location to avoid this confusion would be useful for first-time customers.
David SNice clean store, courteous service.
Francois CThe pick up was simple, the service was friendly and courteous at the Bells Corners location and our drop location was very convenient. Thank you.
Manon NNothing to suggest. Over all it was a very good experience.
Lawrence KQuick and easy.
Paul Mthey gave me false information in order to rent a van to me. DO not trust these people, do not rent here.
Gus GHave been renting here at this location many times. Never an issue. Very good service.
ROSS MThe windshield and sides are never clean from the inside and not safe for driving at night. I recommend cleaning them as soon as possible.
Adel OThe pick up location is in a very sketchy area. The system was down when my husband arrived & it took another 1/2 hour to release the van after my husband spoke to Customer Service on the phone to get it sorted out. An advertised $19.95 rental turned into $130 for a very short distance. I won’t recommend this company to anyone and will be sharing my experience so that other people aren’t scammed.
Derrick MMy rental was trouble free and staff members were helpful. I can't think of anything. As a safety precaution against delinquency, you may wish to opt for lockable gas caps on your vehicles. You know how the minds of the mindless work.
Calvin MOverall experience was highly satisfying.
DANIEL GEasy and quick!
BARB SDolly to move fridges was not available. Please supply dollies to locations
Maher GService excellent at this location.
Diane TWould you please clean
Adnan KThe online reservation system is not very helpful. It wouldn’t let me pick a pick up time after 7:30 am. And given that I’ve had issues with reservations at U-Haul before,I always feel the need to confirm by phone.
francois wGreat friendly staff!
Neil GMake sire that the Locke world or habing a spare in the location.
Estella ZNo contact drop off so can't comment on friendliness.
Andrew KGreat service
Mirjana ZEasy transaction, super friendly staff, clean and functional equipment. We will definitely recommend this location to all friends and family.
Julie RNothing at this time
Stephen RThe tire system light/message was on the dashboard upon pickup and I was told to advise Uhaul at the drop off location after approximately 500kms. It was the weekend so I could not advise them. I left a message in the App, which froze up several times at dropoff location so some pictures could not be taken (inside van and cab). Goiod experience overall!
Marc LUnfortunately the padlock that was on the truck to secure the door wasn't working. I had one though.
Jeffrey PThey charged me for an extra day by mistake. The time recorded was not accurate. The guy working there was busy with his own business, not caring so much about Uhaul.
Omid ADreary and the man behind counter was basically silent.
TRISTAN COnly negative was lock for back door wouldn’t open with the key to lock the back roller door once I dropped off the truck
Jeffrey KThe online check out process is abysmal and horrid. Wildly complicated, timed out constantly and flat refused to work. Much simpler to sign a paper and get the keys. 45 minutes trying to force a ridiculously bad app to work is nonsense.
Jean-Guy LReturning the UHaul was difficult because the staff member at Pure Stream did not seem equipped to help us beyond accepting the car key after we carried out the online return forms ourselves. We accidentally locked the vehicle key in the vehicle and were quoted a $200 fee for UHaul to address the issue themselves. I think that this fee is too high. We ended up waiting an extra hour for a locksmith. The lack of UHaul support with this issue and the high fee were disappointing. In future, I will seek out a more supportive dealer.
Sarah CTotal satisfaction. Thank you.
ROBERT CEverything was ready for my pick up time. Great customer service - service with a smile! Easy from start to finish.
Louise OFast, Friendly service. Highly recommend.
Stephen PThe truck cab smelled strongly of marijuana. The price was not fair: 71.40 CAD (+20 cad for gas) for 4 hours of rent and 15 km mileage is too expensive, next time I will rent a truck elsewhere.
Ievgen KNothing to improve
Engelbert TTruck was ready on time. Smooth & fast check in
Hagai AAwesome spot.
Pure S