Richard was the rudest person ever. He left me a very upsetting message cursing at me. I was so upset. I have never felt so degraded and humiliated. I had charges on my credit card I should not have. I'm still upset. I have family members who have U-Haul sites and would never treat customers this way. I will no longer use or recommend U-Haul.Leigh D.
Customer Reviews for Putnam Elite Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Richard was great! We needed the truck a little earlier than originally scheduled and he made sure the truck was ready for us. Easy pick up and drop off. Thank you!Jim D.
Customer did not leave a comment.Rennie B.
Customer did not leave a comment.Autumn M.
Personnel very rude!!!!david L.
Dolly was functional but broken upon pickup. Staff was friendly helpful courteous and professionalBrian Keith P.
Very personable and helpful agentAlfonso C.
Customer did not leave a comment.Jimmy K.
The brakes on that truck are BAD!!!Suzanne R.
had a problem with U- Haul system. Unable to stay logged in to complete the check-in. Took over 45 minutes because I was locked out of U-Haul system or the system was down.jeffrey E.
Customer did not leave a comment.Danylo L.
The site was well put together and clean, the U-Haul was not as promised when I called and talked to U-Haul, and was unable to be used for the purpose it was rented for, the pick up and drop off was unreasonably long. It ended up being parked at a Penske rental site while I rented and used a truck that was similar to what was described by U-Haul.Jason R.
Customer did not leave a comment.Jody C.
Customer did not leave a comment.James M.
Customer did not leave a comment.Valerie B.
the man at this drop off location said they aren't even affiliated with uhaul anymore and wouldn't even let us inside and was extremely rude! i will never again set foot at that business!Melissa A.
Customer did not leave a comment.Linda D.
Customer did not leave a comment.Lance W.
Had trouble with the Location Services but the agent at the 800# walked me through it quickly. Otherwise, the rental was very easy.John B.
The truck was not cleaned well. There was dog hair everywhere in the cab. It had a distinct animal smell.Jason M.
Very nice facility and staff!Adam M. | Overall Experience
Online Pick-up was different but managed it well. Contact person was very helpful.Brian B.
Customer did not leave a comment.Greg C.
Customer did not leave a comment.Adam R.
The back of the truck had not been swept out.Melissa N.
Customer did not leave a comment.Julie W.
Customer did not leave a comment.JAMES M.
After hour drop off, no issuesLannie R.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Duane S. | Overall Experience
Customer did not leave a comment.Raphael B.
The U-Haul website and app both function extremely terribly which left me out in the rain for an hour attempting to take pictures over and over again for the return. Outside of that the experience was great.Chad M.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.JASON TYLER S.
Very friendly and helpful.CATHERINE COURTN S.
Customer did not leave a comment.GREGORY D.
Customer did not leave a comment.NANCY SUSAN Y.
Excellent assistance and provided complete informationLowell M.
Overcharged for a 5day rental when I only needed it for 1 day!Steve L.
Customer did not leave a comment.William P.
Customer did not leave a comment.Jon W.
Customer did not leave a comment.Jeffrey Mark D.
In the beginning a few years or so ago we had complained about the climate control systems of the facility was not adequate. The temperature and humidity was bad in the summer and there was mold growing on our stuff. But they did get around to fixing the issue and so we didn’t move our stuff out. We still think the price is a little to High maybe around 15 dollars to much.JARROD D. | Overall Experience
Customer did not leave a comment.Jimmy S.
Customer did not leave a comment.Earline M.
Great service. No comparison.Sam H.
Customer did not leave a comment.Marsha H.
Customer did not leave a comment.Michael L.
Very friendly and helpful guy at the U-Haul place.Jeffrey Kyle P.
Customer did not leave a comment.Marie S.
Customer did not leave a comment.George R.
Richard, the manager, made the process easy. He was super friendly, and so very helpful.CAMI MARIE M.
Everything was greatDOLORES JEAN M.
I have lived in the area all my life and had no idea this location existed, it is kind of hidden. However I was very excited that i did not have to drive all the way to south Charleston to drop off the truck.TARA P.
Great service. Would highly recommend to everyone.Darlene S.
I have nothing bad to say about Putnam Elite Storage and their facility. However, I am extremely disappointed in Uhaul and their ability to prepare someone for picking up a truck outside of office hours with the mobile app. If it weren't for the employee who got to work an hour early, we would have had to wait and we would of be late for the movers to help us. When i reserved everything online it said all the equipment would be in the truck when I picked it up. Nothing was there! We had to go back inside and have the employee get all the furniture pads and the dolly for us! I was very unhappy and frustrated with Uhaul. When i got there to pick up the truck, I logged on to my Uhaul app and there was no place for me to go to start my pick up. There were no instructions and i think it is ridiculous to allow someone to have that option and then not be able to use it!Sydney S.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.John H.
Customer did not leave a comment.Stephanie B.
First I would tell everyone you have to get the app to use the mobile 24/7 pick up. I was on safari and it wouldn't allow photos to be taken. Otherwise it was a great experienceRobert P.
Finding and renting a storage area was so easy. The gentleman in the office was very helpful. The storage locker was clean and well lighted with easy access.Deborah W. | Reservation
Customer did not leave a comment.Brent N.
A very safe, secure, and clean facility. Excellent staff..very helpful.EDGAR P. | Overall Experience
The employees that helped me make my reservation and check in were very helpful and friendly. The Truck was covered in pet hair and smelled like wet dog.Traci S.
Very clean and everything as told it was. Except the fact it was super hot.Angela a. | Reservation
Service was very good. I will use them again next time.Kevin N.
AwesomeJOHNNY G. | Overall Experience
Customer did not leave a comment.Kevin D.
Always safe and open, staff eager to help with any issue. Climate controlled rooms well lit and temperatures always acceptable. 4 years no problems. Would use again if neededGREGORY J. | Overall Experience
Customer did not leave a comment.KAREN J.
He did awesome help me lots and patient with me.Johnny G.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Justin S.
No complaints. Van was in great condition, had great gas mileage, was very clean and had exactly the amount of space needed for our move. Customer service was wonderful. Having a Uhaul to rent in the same place as our storage unit was a huge plus!Adam G.
Quick service, no waiting.Don S.
Very friendly,professional, and quality equipment at Putnam Elite Storage. This was my second time renting a van from this location. Will definitely use them again when need arises!Fawney M.
Keep up the great service everything went perfect Thank YouRobert L.
Customer did not leave a comment.James D.
Customer did not leave a comment.Alicia S.
Owner was very nice.Terry C.
The associate was super professional and helpfulCharles D.
Excellent service and the staff was very helpfulHao C.
Customer did not leave a comment.RAJEEV NAGARAJ M.
Customer did not leave a comment.William P.
Customer did not leave a comment.Whitney B.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Kim L.
Employee was very polite and helpful, he made sure sure I had everything that I needed and the pickup and return process was fast and easy,Joshua M.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Tony H.
Very rude on phone and in person. One low tire , 3 over inflated, on trailer at pick up.kay E.
The trailer had some sand in it when i picked it up but overall I had no problems. Would always recommend uhaul.WAYNE G.
Customer did not leave a comment.Rayna H.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Bradley P.
Excellent service. Clean truck.STEVE H.
Excellent web application.Gale G.
Customer did not leave a comment.RICHARD R.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.LARRY H.
Everything was as expected.Doug S.
Customer did not leave a comment.Stephen K.
Customer did not leave a comment.JOSHUA M.
Customer did not leave a comment.Harry M.
No one called me back for details on the rental. I need to cancel the rental.Privacy R. | First Impressions