Customer did not leave a comment.LAINI G.
Customer Reviews for Quality Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CAROL C.
Easy to deal with. Would rent from in the future.JUSTIN P.
Customer did not leave a comment.KENNETH C.
The place where I picked up the truck was great although the truck mechanically had a lot of issues power steering leaking heater core was leaking antifreeze into the cab of the truck engine was misfiring at certain points and navigating your website when I drop the truck off was very difficult and this is the second form of complaint I put in and no one has gotten back to meRussell E.
Customer did not leave a comment.Ryan H.
The only problem I had, which is a bigger problem, was that on the website I ordered a 26' truck. My order was processed and conformation sent to me. When I got there to get it there was not one available! I did not have time to try to find one elsewhere, nor should of I had to, so I had to settle for the 20' truck and was unable to get everything on there. Now I have to rent another truck again to finish clearing the unit. An additional expense that was the direct result from UHAUL online. The place I picked up from was great and not their fault.Darrell M.
Customer did not leave a comment.JANA J.
Customer did not leave a comment.LAURIE W.
The hand truck was rusty.arlene T.
All was wellKungkeya F.
Customer did not leave a comment.michael S.
All went well.barbra H.
Customer did not leave a comment.DOROTHY S.
Customer did not leave a comment.CYNTHIA J.
Customer did not leave a comment.BERNADETTE B.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.Whitley G.
Customer did not leave a comment.MICHAELANDREW B.
Customer did not leave a comment.DELPHINE W.
Friendly staff and the truck was awesome. I was extremely pleased with my experience. Bob WellsROBERT W.
Customer did not leave a comment.CHERYL N.
Customer did not leave a comment.DONIANICOLA R.
Customer did not leave a comment.Carla T.
Customer did not leave a comment.DEBORAH R.
Customer did not leave a comment.DONALD A.
Very friendlyCHAD B.
Trailer needed sweeping out. Very dirty inside. The man was very helpful and hooked it up for me.PATRICIA T.
This was my best uhaul experience to date! Richard Roop, Quality Automotive, was polite, prompt, and willing to help me however he could. I'll definitely be renting from here again.TERI B.
Customer did not leave a comment.George T.
Have rented several times now from this location - no frills, just get in and get out with the vehicle you need. Absolutely smooth transactions. Vehicles very clean, very nice! Please note: All of my rentals were arranged in person, on the spot.MARYANN S.
Customer did not leave a comment.RONALD R.
The man who does the uhaul transactions was out of town, and tried to explain everything over the phone to someone else. Picking up the rental tool over 45 minutes. They did not check the lights on the dolly, and the left rear turn/stop light did not work. The tail lights worked. Luckily the car being towed was driven there and we loaded at the location. I had my own magnetic tow lights for the car being towed, so I had proper lights for my trip.JACOB D.
Can't improve on the best!Robert O.
the only issue was we needed a smaller truck and none were available,however, the nice man at Quality did his best to help us out. It wasn't his fault we waited until the last moment to rent a truck, but still he did his utmost to try and secure a smaller one for us, his customer service is great!deborah R.
Customer did not leave a comment.Marla D.
Customer did not leave a comment.zaheeda B.
Will always do business at this location. Very professional and courteous. Thank you quality automotiveMISTY C.
The owner was very helpful and friendly , he went out of his way to go to another location to pick up a trailer for me when there was not one nearby.Marvin S.
We were very happy with the service.Jennifer H.
Customer did not leave a comment.David L.
Needs better signageEdwin W.
Customer did not leave a comment.Vincent F.
Customer did not leave a comment.Donald W.
I Don't KnowCorey B.
Customer did not leave a comment.MISTY C.
Very nice and professional great peopletracy M.
Customer did not leave a comment.Daniel W.
This an automotive repair company so it does the best it can. The owner was very courteous and helpful.CHARLES H.
The people that handle my rental process of truck were very friendly and professional, I have no complaint of their services.ALEX D.
Customer did not leave a comment.STROVENSCOLV L.
Quality service, quick and easyShaun B.
Customer did not leave a comment.David M.
Customer did not leave a comment.Misty C.
Service was professional and quick. Highly recommend this location.Allen E.
They were just as good as the location In Lexington!!Tiffney B.
Customer did not leave a comment.julian M.
Customer did not leave a comment.Michael M.
The drop off location was a lot further than I would have picked but they told me that was the closest one. It took me over 30 minutes to return it.John M.
Customer did not leave a comment.David J.
Get your schedule right. I did the online schedule and still had issues at the pick up site which took over an hour past my scheduled pick up time. I was not happy what so ever, as this made me late to my appointment. Even though your corporate representative knew of my issue they made no attempt to compensate my time and frustration. This seriously make me reconsider my next rental with your company and my recommendation to my friends.Charles D.
The 10' uhaul that I was supposed to pick up had a flat tire. I had to call customer service to make a new reservation so I was 45 minutes picking up a uhaul for a 9pm reservation.Latishia T.
Great folks! Very customer sensitive. Outstanding customer service. I will return to rent another truck. Thank you for a positive experience.Elliott C.
Friendly customer service . Easy drop off location would definitely recommendwilliam L.
Customer did not leave a comment.Maryann S.
They went above and beyond, helped me out .Edwin H.
Easy quick straight to the point also got a new truck very cleanHeather W.
Professional, prompt, and helpful does nor need to be improvedDeborah O.
Customer did not leave a comment.Jason T.
Customer did not leave a comment.Lawrence D.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Steven H.
Great place so helpful and friendly will definitely be back again also will recommend!!!Olen W.
Customer did not leave a comment.Gilbert S.
Customer did not leave a comment.thomas W.
Customer did not leave a comment.Jennifer C.
Everyone was very helpful on renting the car dolly and I would recommend a friend or family member to see the employees working at the uhaul dealer.Ronald D.
Customer did not leave a comment.Jonathan S.