Customer Reviews for Quality Food Mart
(U-Haul Neighborhood Dealer)

Rating:

3.0

The person responsible for returns was not available. I had to leave the truck with a store clerk. She attempted to call the responsible person but was unsuccessful.

Rating:

1.0

Not charge someone 238.62 to rent a 15ft U-Haul for 5 hours and then tell them 3 to 5 days for deposit to be returned when I paid cash for it that is what definitely made my decision up I will never rent a U-Haul again

Rating:

1.0

I was pulled over THREE times due to a tag light that was nonfunctional. They LIED on my account. The car hauler wasn’t big enough for my vehicle so I returned it, the “clerk” informed me he could NOT refund my deposit nor the cost of the trailer that I would have to “deal with Uhaul directly” then had the audacity to LIE AND SAY I LEFT BEFORE HE COULD REFUND ANYTHING. The website was down the day I picked up my Uhaul and they had me fill out a paper contract. I placed ALL my information on said contract and still have my “green” copy, YET THEY INPUTED incorrect address and email address I believe so that I was unable to see the fuckery that was going on. I WILL NEVER RENT FROM UHAUL AGAIN AND DAMN SURE WILL DISCOURAGE ANYONE AND EVERYONE WHO NEED A MOVING TRUCK NOT TO USE UHAUL.

Rating:

2.0

Gas tank leak. Quality food mart location clerk was informed of gas tank leak upon drop off. He was notified of the gas tank leaking when I mentioned I was unable to refuel during time of drop off. Super unhelpful as if he acknowledged the mechanical issue as if he knew this was an ongoing problem. I explained to him several times in detail that I was unable to refuel prior to dropout because during the attempt the tank was spewing gasoline at the pump. He then replied and asked if I topped off the gas tank. He apparently could not comprehend what I was explaining perhaps due to language barrier on his end. Nevertheless I was charged a penalty for not refueling gas tank leak upon rental drop off.

Rating:

1.0

Train your associates better, as we waited 30 minutes while they were trying to use the iPad.

Rating:

3.0

It was OK. The app is very time consuming, and this location is sketchy. I felt very unsafe, especially since I had my billfold and CC and DL out so long. You guys need to get a better process!!

Rating:

1.0

This place was in a very shady area. I was told I was good to go but ended up with a charge to my card for fuel even though it was dropped off with more fuel than it had on pick up. I had to go back and argue with someone who didn't know how to read the gauge. Will not be doing this again

Rating:

1.0

No personnel were there. Sketchy place

Rating:

5.0

The cost according to the website verses what I paid was not accurate. Truth in pricing would help to budget better

Rating:

5.0

So friendly and helpful!!

Rating:

2.0

The person who checked me in was great and very professional/knowledgeable. I would not recommend this location, but understand there is probably a reason that it is in place.

Rating:

1.0

It was a very run down convenience store in a bad part of town. The only clerk did not know how to use the i pad to do the rental. The screen was cracked and the battery was at 10%. He had to get the support guy on the phone to help. The trailer was in the back of the store on grass. Myself and a customer had to help him push it out to get it onto the truck. When I went to push a homeless guy jumped out of it. He had been sleeping there. Never seen a worse U Haul place in my life. Someone had spilled a sugar soft drink all over the inside of the truck which had not been cleaned. I had to clean it myself when we got it to the house.

Rating:

4.0

The area Manger Chris McMeans went above and beyond to help with the rental and issues I was having with the App, which was not user friendly. I can’t express how helpful and supportive Chris was.