Customer Reviews for Quality Muffler And Brake LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

We were told to bring it back above the 1/4 tick . I pointed this out to him and he rudely stated that wasnt right. Then charged 25$ extra on top of everything else’s. If he would have taken the time to explain and also take the time to see our side I wouldn’t have had such a bad experience

Rating:

5.0

Had to deal with Very rude person. He wouldn’t answer my questions that were asked first and just continued to ask for info to enter in computer.

Rating:

5.0

Super nice man that checked the trailer in. There was no wait time, he was out there and walked right up and got us taken care of. Great customer service!!

Rating:

1.0

They did not have the equipment we needed at the appointed time. They did not bother to contact us ahead of time about the issue. We found out when we showed up (and took time off of work). Had to book another appointment for 2 weeks later. COMMUNICATION PEOPLE!!!!!

Rating:

5.0

Great service and got me out quickly.

Rating:

4.0

place is dirty and unorganized.

Rating:

2.0

Very un professional. When I arrived the guy said, Ok just back it next to the other trailers and disconnect it and your good to go. Never gave me a receipt or checked the trailers condition or anything. I took photos for my own protection. Very unprofessional.

Rating:

5.0

Great experience. The guy who took care of me on pickup was friendly, easy to talk to and gave me all the info I needed. Equipment and truck were functional and got the job done. Quick and easy experience.

Rating:

5.0

The gentlemen at this location was very kind, answered any questions I had, and also helped me turn the truck around in the parking lot. I would definitely recommend this location.

Rating:

5.0

Convenient location, Friendly staff and quick process! Five stars

Rating:

5.0

Very Friendly staff! Thank You for offering Candy to my son!

Rating:

1.0

Employee was not even there to provide assistance, had run off property. No one was able to assist.. had to stand by for 45 minutes which put other scheduled services behind.

Rating:

5.0

Customer service at this location in Utah was exceptional. The gentleman that helped me answered all my questions and was very friendly. It was a wonderful experience.

Rating:

2.0

We were early to pick up, which clearly threw them for a loop. Our car dolly had a brakelight/blinker that was not working. I was given no instructions other than "don't back up" I was not told I would be getting follow up texts about confirming the license plate number of condition of the equipment.

Rating:

1.0

I was lied to about the price of a one way rental, when I arrived at the pick up location the price quadrupled, they made the mistake, I did not have time to check rates at other moving companies, forced to pay the high price and take possession of the truck due to time crunch, the manager of the uhaul district won't return my calls for the complaint, I will never use uhaul again

Rating:

1.0

Worst customer service ever. Was charged for a dolly that wasn't on the truck. Couldn't get ahold of the shop worker after they told us the keys were in a box. Tried to get us to come in earlier than we planned because they had to go to the parts store. So frustrating.

Rating:

5.0

The staff quickly checked us in and got the truck we reserved. Upon return, the staff had us checked out in no time! Great experience here!!

Rating:

5.0

It worked out very good. The truck was a really good ride! Thank you for your help!

Rating:

3.0

The guy loaned me a plus in converter, which was really awesome.

Rating:

3.0

Insurance added on to my invoice despite declining. Not appreciated. Location closed at 3:00 p.m. when I returned the equipment so no way to address. Uhaul app forces me to pay unapproved charge to complete return of the equipment. Not impressed.

Rating:

3.0

The location was hard to access and full of cars and trucks. There was no room to navigate.

Rating:

4.0

Not sure!

Rating:

5.0

Magnifico, estupendo

Rating:

5.0

Been coming to Tom's Quality Muffler and Uhaul for 10 years...and I will never go anywhere else! This is THE PLACE TO COME UHAULIN'!

Rating:

4.0

It was a good experience.

Rating:

1.0

We weren’t informed of the miles fee before we accepted the U-Haul.

Rating:

1.0

Teach your personnel how to verify that all the lights are working as designed. It would also be helpful if your personnel showed the customer how to best use this Car Hauler as I incurred damage to my car.

Rating:

5.0

The truck wasn't in the same location as the photo that was provided so it took us a second to track it down, but that was a pretty minor inconvenience. Truck was in great shape, clean, and overall the pickup/drop-off process was very seamless. Overall it was a great experience!

Rating:

5.0

Everything was great but one…..I was never quoted a price nor given a contract nor even know today how much the rental cost me for the time I used it. I wonder if there will be an arbitrary amount charged. I just rolled with the guy and once I find out how much my AX card gets charged I’ll call around and see how I was treated.

Rating:

5.0

Jason was excellent. He is very accommodating. The issue is with the truck though. Its very shacky and not stable. Wheel keeps steering left and right while driving.

Rating:

5.0

This location was excellent! Very helpful, kind and over the top customer service.

Rating:

5.0

Great service

Rating:

5.0

Fabulous as always

Rating:

5.0

Great customer service

Rating:

5.0

Thanks for your attention.

Rating:

4.0

A few broken items in the cab. It would be better if the gas tank was full when you pick it up. Renting was very easy and the employees were very nice.

Rating:

1.0

You can have the moving supplies I ordered online at the location when I pick up the truck. You can hire more customer service personnel so i don't have to stand and listen for 10 minutes the company meeting between the boss (Tom) and his employees about the days schedule. They should be having that meeting before they open and not in front of customers waiting to get their moving truck that should have been appropriately equipped.

Rating:

5.0

Friendly staff and always great equipment provided to us… this is my second experience with this Draper rental location and eac time went perfectly! Mike Anderson Family move

Rating:

4.0

Location was great, cleanliness great. Rented vehicle not available due to previous customer not returning it but appreciated accommodations made by manager to get me something to use. App was very hard to use to the point of nonfunctional for both checkout and return.

Rating:

2.0

I dropped it off at 1026, attendant said he'd take care of it. They checked it in after 3 pm (was due at 12) and so I was charged extra day and gas and had photos of both showing I was correct. Truck was fine

Rating:

5.0

The truck was dirty and had almost no gas.

Rating:

5.0

It was a smooth and easy process to drop off the vehicle

Rating:

3.0

I wish it was at the location I requested. Since it wasn't, I would expect some sort of rebate on mileage.

Rating:

4.0

Both truck and trailer had signs that if I cleaned it I would receive money back but I didn’t. Other than that a good experience.

Rating:

2.0

They’re not very organized, and the location is understaffed. I was originally told that I could load the truck first and then pick up the trailer later, only to get a call mid-loading saying I needed to pick it up asap. When I came to get it, the trailer was gone because it had been sent out for an emergency aid. We didn’t learn that reason until hours later though, when we got sent to another U-Haul location to get a replacement trailer, because it didn’t show up for the guy running the shop or something. We eventually got the equipment we needed (minus a lock because for some reason this location wasn’t putting locks on the trucks?), but it was a major hassle to get there. And all of this was happening with one guy running the shop and trying to handle other customers there for muffler and brake issues at the same time. Insane.

Rating:

5.0

Fast check-out/in. This move was emotional, as we were moving our father out of a mountain house he had built to go into assisted living. Timing was critical, due to origin a home selling pressure and uprooting him quickly. All the staff at the Draper location were knowledgeable, friendly and offered great equipment and a newer, beautiful moving van for our three-day trek. Mike Anderson

Rating:

1.0

Overcharged and person who made the mistake wasn’t willing to fix it so I had to do it.

Rating:

5.0

One of the best

Rating:

5.0

They was great to work with.

Rating:

4.0

Make the mobile process easier. It took too much time to set up and return the vehicle.

Rating:

2.0

The furniture pads I ordered and were charged for were not provided I tried to call and was on hold for long periods of time I tried to live chat and never received a response. Very frustrating.

Rating:

5.0

So easy! Parked & dropped off. No paperwork or anything!

Rating:

5.0

This U haul location and employee gets a raving review from me. My 12 year old grandson left his switch electronic game in the truck we had returned the night before. My grandson was devastated and worried all night long.The next morning an employee from this location called immediately to let me know he found the switch in the returned truck. I appreciate his honesty and prompt action. It’s so nice to work with businesses like this who are honest and friendly.

Rating:

1.0

I turned my trailer in at 5:58 pm last Friday, which was the end of the fourth day. I asked the manager if there was anything to sign and he said “No, just park it over against the wall.” Later that evening, I called U-Haul to make sure someone acknowledged that I had returned the trailer in a timely fashion. The receptionist was very nice and told me she would make a note that would be seen by the manager in the morning. On Monday, I received a receipt indicating I had returned the trailer that morning at 11:00 and was thereby charged for an additional two days. I called the 800 number again and the receptionist saw the note that was made on Friday and promptly reimbursed me for the additional charges. Needless to say, I was very disappointed with the drop off location.

Rating:

5.0

Utah and Justin were fantastic, very helpful.

Rating:

1.0

Check engine light turned on minutes after leaving property. Manager was zero help.