Customer Reviews for Quality Muffler & Brake LLC
(U-Haul Neighborhood Dealer)

1,623 reviews

12258 S 700 E   Draper, UT 84020

(801) 523-8734

Hours

  • Mon–Fri
    8:30 am–6 pm
  • Saturday
    8:30 am–4:30 pm
  • Sunday
    9 am–1 pm
Special Operating Hours
  • 12/3/2022: 8:00 am - 1:00 pm

Services at this Location:

Contact Us

(801) 523-8734

12258 S 700 E
Draper, UT 84020

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–6 pm
  • Saturday
    8:30 am–4:30 pm
  • Sunday
    9 am–1 pm
Special Operating Hours
  • 12/3/2022: 8:00 am - 1:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

edger R. 
Rating:
1.0

Improve customer value by reducing mileage charge to more competitive rates comparsbke yo Home Depot and Lowe's.

Mark S. 
Rating:
5.0

Staff was very helpful and courteous

camille P. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Abel M. 
Rating:
5.0

Customer did not leave a comment.

TODD T. 
Rating:
3.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Great easy return. The guy was super nice and indicated he would email the final ticket. It was done and process over.

Brian W. 
Rating:
5.0

Great customer service

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Earl M. 
Rating:
2.0

Tire pressure was low. Moving pads that I reserved well in advance were not provided

Anthony D. 
Rating:
3.0

Customer did not leave a comment.

Brian G. 
Rating:
2.0

I told them I needed the uhaul for a move from bountiful to Payson Utah. The set my pick up locations I'm Draper Utah and then drop off in Provo Utah. They gave me a set amount of miles that probably would have been good for a straight shot from bountiful to Payson but didn't add up enough Miles for the pick up and drop of distances. They then charged me 100 plus more dollars for the extra miles driven. So scammy

Erik W. 
Rating:
5.0

Excellent Professional , Utah was a Very Knowledgeable individual, such a pleasure. To Encounter Professional U-Haul Employee. A true asset for U-Haul.

JIM C. 
Rating:
5.0

Customer did not leave a comment.

QUINN M. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Shana D. 
Rating:
5.0

Service was great.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
2.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jean O. 
Rating:
5.0

They were very nice. I will rent at this location again. Im 6 ft tall with long legs. It was very uncomfortable whenever I was braking. Please let Ford know to give a few more inches please. My husband is 6 6 and there's no way he could drive that van. He couldn't fit. Just sayin.

Shana D. 
Rating:
5.0

Customer did not leave a comment.

Chanda W. 
Rating:
5.0

Customer did not leave a comment.

Vincent W. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Make sure the trucks are in better condition. Josh was excellent to work with, despite it being a busy location.

Navin M. 
Rating:
5.0

Customer did not leave a comment.

Dave A. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
4.0

Customer did not leave a comment.

Rylee W. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Jim J. 
Rating:
5.0

Best check in ever! People were friendly and helpful!

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Deepak G. 
Rating:
1.0

Talk about horrible customer service. I was there over 20 minutes waiting for someone to even show up. Then a guy comes out of the back and says he is just the mechanic and can't help me. He was in back the whole time. Two other customers came and left mad without getting their stuff. When the actual desk guy came back, he offered no apology or explanation, was surly while helping me. The only nice thing is that he helped me get a new electrical wire for the trailer. The rest of the experience was horrible. I never want to go back there.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
3.0

Give more instructions.

Rylee H. 
Rating:
5.0

The location was great but the experience picking up the vehicle was 0/5 stars. Took so long to verify my ID to pick up the vehicle. The customer service rep was nice but kept asking for a pic of my ID which was provided. I kept sending the same picture over and over until it got approved.

Sage S. 
Rating:
4.0

Quoted .89 cents a mile, was charged 1.29, that was the regular weekend rate. I guess the person who answered the phone did not know that.

Mary L. 
Rating:
3.0

Customer did not leave a comment.

bowie D. 
Rating:
4.0

Customer did not leave a comment.

Lani D. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
4.0

Nothing. It was efficient, quick and easy

Roberta H. 
Rating:
5.0

Tom was Great in helping us maneuver through some challenges we had with booking our U-Haul. Would highly recommend the Draper location.

rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Nothing - the attendant was very nice and answered all my questions.

Lisa C. 
Rating:
4.0

Location was fine, they provided what I needed. Reservation call center was great. She made a reservation nearby & a pickup within the hour.

Andrea S. 
Rating:
3.0

As requested by signs, I waited in the truck to return it. After 5 minutes nobody showed up, so I went inside. I have better things to do than sit and wait. Once inside they simply took the keys and gave no receipt - perhaps this is the norm.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Toby N. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
3.0

Customer did not leave a comment.

Sven L. 
Rating:
5.0

Customer did not leave a comment.

Linville S. 
Rating:
5.0

Customer did not leave a comment.

nick F. 
Rating:
5.0

Been using them for 10 years, always a great experience.

Edgar R. 
Rating:
4.0

I was told the vehicle I rented wasn't available earlier, so I had to wait three-plus hours only to be assigned that same vehicle which hadn't moved.

JASEN L. 
Rating:
3.0

My truck didn't have a ramp which was really annoying!

HUNTER S. 
Rating:
1.0

They closed early then charged me an after hours fee. After contacting Uhaul, they were no help.

Susie H. 
Rating:
2.0

The parking lot is too small. I barely got in there with my 26' truck and auto transport.

SPENCER W. 
Rating:
4.0

Customer did not leave a comment.

Caleb L. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
3.0

When we picked the truck up the inside of the truck had dog hair and scuffs in the cab. The check engine light was on for the whole time we were traveling. The oil was dirty in the truck and could use a oil change.

sarah L. 
Rating:
3.0

The process was extremely slow, even though I did the “check-in” early. It took a long time to get “verified”- I was under the impression that I was already cleared/qualified to rent the truck. My return time was also wrong, and I had to call Quality muffler twice to change it to the correct time. Aside from those inconveniences, the return process was easy and fairly quick.

Addison M. 
Rating:
3.0

customer service or getting a hold of someone to help is extremely unsatisfactory. moving is stressful i do not have time to sit on hold for over 40 min and still have not spoke to a rep. just for this i will not use uhaul again and i was double charged which is another issue

Cori N. 
Rating:
3.0

The vehicle and the place itself was not too bad. The self check in process was terrible. It`s allowed to start the process only when you are at the place. And they asked me more documents than my drivers license, so I needed to leave the place to back my home to get my passport to take the pictures. The process took 45 minutes.

Andre F. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

Customer did not leave a comment.

Melissa E. 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
3.0

Customer did not leave a comment.

Charles C. 
Rating:
1.0

Customer did not leave a comment.

GARY H. 
Rating:
4.0

Customer did not leave a comment.

Colton C. 
Rating:
2.0

Customer did not leave a comment.

Sheryl S. 
Rating:
4.0

Customer did not leave a comment.

Chelsey C. 
Rating:
4.0

The location itself was awesome, but the customer care was a mess. Both locations I went to had to spend time fixing things that customer care said that they had already taken care of. The people at each location were helpful and kind, but customer service assured me 2 different issues would be fixed multiple times and when I dropped it off I got charged for both problems and had to call CS AGAIN.

Joshua F. 
Rating:
4.0

The back of the 26" had potting soil in the trailer and hadnt been swept out. Windshield was pretty dirty and over all the rental was good but some basic cleaning was overlooked.

Carter W. 
Rating:
3.0

I was charged more then the amount I was told when I reserved the truck , it was suppose to be a 10 ft truck at 19.95 not a 15 ft truck at 29.95

Jimkim K. 
Rating:
4.0

Customer did not leave a comment.

richard L. 
Rating:
2.0

This location was great to work with. The parking lot was very small for dropping off trucks. I had rented 3 trucks over a week to complete my move and while returning the trucks it was very difficult to get them into their parking lot.

Vernon B. 
Rating:
4.0

Customer did not leave a comment.

Aubrey F. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Very friendly and helpful staff

Christopher T. 
Rating:
3.0

I filled out the form online for a 10 ft truck , somehow I got a 15 and was charged more I tried to call and the line disconnected mid conversation and nobody ever called me back

Kimberly K. 
Rating:
3.0

Air Conditioning did not work

Jon V. 
Rating:
3.0

Site was average pickup/drop off. Employee was very friendly and helpful. (this was not a dedicated Uhaul business). However, as I found out on the road, the trailer was not well maintained. Shortly after getting on the road the passenger side brake/signal lights quit working. And then about half way through my journey, the passenger side rear tire blew out. Set on side of highway for a few hours waiting for tire to be fixed. Business who rent Uhauls as a side business need to better inspect / maintain the equipment they are renting and notify Uhaul or fix the equipment before it is rented to the next customers, When I turned in the trailer at the Uhaul shop in Garden City, ID, they inspected the trailer and found several items that needed fixing including another tire and a bad electrical wire. The employee's comment was that "this trailer had not been shown any love"

Gregory B. 
Rating:
5.0

Most friendly Uhaul lo location.

Burke G. 
Rating:
5.0

Customer did not leave a comment.

Mariah C. 
Rating:
5.0

Customer did not leave a comment.

Lonnie O. 
Rating:
1.0

I was charged $600+ because the rep added the wrong mileage. It emptied my account and I was charged overdraft fees

Jill D. 
Rating:
5.0

Quick, easy check-in. Final adjustments and receipt were accurate. Thanks.

John S. 
Rating:
1.0

I went to drop off the truck and the workers inside just sat there and said leave the keys. So I did. And they ended up charging me $170 for a missing dolly that I never even picked up. Completely rude customer service.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

kyle S. 
Rating:
5.0

Dropped off after hours

DANNY L. 
Rating:
2.0

Lot too crowded with old and broken down cars, leaving bo place for customers to park while picking up. Threatens to tow cars or requests that they illegally park overnight in a lot that is not theirs. Never received final receipt

Antony T. 
Rating:
4.0

Unfortunately for this particular location access to rentals, parking your own vehicle is constricted due to size of lot but the employees make the best of it. We've rented from this location before and they do a good job.

Cheryl W. 
Rating:
5.0

Service was great!

jade W. 
Rating:
1.0

Customer did not leave a comment.

Robert M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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