Customer Reviews for Quality Muffler & Brake LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Quality Muffler & Brake LLC

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David G. on

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Good customer service but extremely hard to get in and out of the place. Very tight!!

PAMELA L. on

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This ended up being twice as expensive as I expected. I only had the van for one day. I only drove it to and from the event. I am a caterer and need a larger vehicle from time to time. I will look elsewhere in the future.

KEN H. on

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Jennifer B. on

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Carriene P. on

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Acknowledge when a U-haul customer arrives as opposed to completely ignoring me and being much more concerned with the muffler shop as opposed to the U-haul customer. I have rented her once before and had the same experience and will never recommend this location nor rent from this location again.

ELISA W. on

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I called u haul for another location to drop off the trailer because the assigned drop off location Ogden was 1 1/2 hours away so I was given this location. When we got there we were told since we were 3 days late we have to pay $250.00. I told them no my contract says$20.00 each extra days & they were claiming since we late returning it it was reported stollen. I tried to explain that I did call & was given their location how else would I have found their place. Still on the phone, the guy who said he was the owner turned away from me & turned to my granddaughter &, said I will talk to her. She understands better. Excuse me! I'm an American Citizen. I speak &, understand English perfectly. I've been in this country since 1969. I am a retired Pharmacist. I was offended. Then he tells us we can go my contract will be place in the pending file & had me sign the paper for turning in the trailer. As shown on my bank statement, apparently as soon as we left he charged my account $362.22. without my authorization which I disputed at the bank & told them according to my contract they were only entitled $60.00 for the 3 days. I rest my case. Never again will I deal with u haul.

Sean C. on

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unfriendly customer service

Dallas F. on

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My experience was good. Im a first time renter. I would have liked the truck to be a little cleaner in the cabin, and there was a funny smell. An air freshener would have been a nice touch. Over all though I would rent again because of how quick, easy, and friendly the service was.

bruce b. on

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Enroll in Dale Carnegie or a class in Customer Relations.

Kevin W. on

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The car place was very packed and there was barely enough room for me to pull in and park the trailer.

Lawrence D. on

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All OK

Jennifer S. on

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Jason K. on

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ROSALIND S. on

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Michael B. on

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Slow check in but it was busy. Other than the wait it was fine.

Melissa T. on

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Tiffany V. on

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The gentleman was with another customer so was very impatient with us when we walked in. He asked if we filled the tank and I said yes, then he said just throw the keys on the desk and walked out. I actually would have waited but he never asked or gave us a chance to respond. Wonder if there had been a problem?

Rick K. on

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Customer did not leave a comment.

brad f. on

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Truck had check- engine light on. Also has a high pitched noise at 60-70 mph that indicates a mechanical problem.

James D. on

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Ralph D. on

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Dropping the equipment of was surprisingly fast and efficient. Tom for me out quickly. I'll use them when I need U-Haul equipment in the future!!

KEN O. on

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Owner very short and not a friendly attitude. Was not happy that I was dropping a trailer off that I hadn't rented there I think.

jen h. on

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Excellent service.

Leslie M. on

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Outstanding service, cordial assistance, everything I reserved was available. An excellent experience.

JP S. on

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Have everything ready to go when we arrive.

cliff c. on

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Nice folks! Very helpful and patient. The gentleman helping me out was very professional, give that man a raise!

Jim J. on

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passenger door open light was on. two rock chips on the windshield before we drove it. we were quoted 69cent/mile on line and were charged 79. why? in fact, on line total for 2 days was $103, one day was $97...why?

Stephen K. on

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These guys are easy to work with and very professional. Great location.

Isaac F. on

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Customer did not leave a comment.

Ben P. on

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The owner is very friendly and helpful.

Dean J. on

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Booking on line and arranging to have my truck hitch inspected in advance allowed me to pick up the trailer without delay and the return was quick and easy.

JOSEPH M. on

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David B. on

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