Customer Reviews for Quality Portable Buildings
(U-Haul Neighborhood Dealer)

Rating:

1.0

We went to pick up and pay for a uhaul on Friday afternoon. When we checked the uhaul before we left we noticed the air conditioner was blowing hot air. We went back into the office to let the guy know and he said he had no other uhaul to give us. He called someone to let him know and the guy told him that we had to bring the uhaul to our house and call roadside assistance. I heard him say that because he had the phone on speaker. So we did that and someone did come to check the a/c and left to go get a part but came back and said the part had to be special ordered so there was nothing he could do. Roadside assistance did try to get us another uhaul but couldn’t. Most uhaul places are closed on Saturday. We had relatives drive almost 1000 miles to help us move and needed to leave on Sunday morning. We had no choice but to use the uhaul with no a/c. We drove it almost 1000 miles in the heat. I would hope that uhaul would compensate us for the inconvenience.

Rating:

4.0

None

Rating:

2.0

Located on the outer perimeter of town. l thought that it could have been better located but if it was I probably wouldn't have found what I needed. All U-Haul in town had reserved all their inventory for what I needed.

Rating:

5.0

No comments

Rating:

5.0

Very satisfied with the service and the truck

Rating:

3.0

Maintenance on the equipment should be updated. We had problems with one of the latches, made it really hard to hook up for security. Otherwise fine.

Rating:

5.0

I was very well satisfied . Also great customer service. If needed in the future I would definitely use uhaul at tvis location

Rating:

5.0

Service was friendly and courteous. A pleasure to do business with.

Rating:

5.0

Very professional. And quick to serve.

Rating:

5.0

Great ! Nothing to improve

Rating:

5.0

Not anything!

Rating:

5.0

Hue was very helpful and friendly.

Rating:

2.0

Inform your customers they have to pay double the price for an 8 hr rental for the day.

Rating:

2.0

The rental I received had absolutely no gas, yet you charged me $24.50. I had to put in an additional $50 for gas, and then received a final bill that required me to pay another $24.50 for fuel. I ended up spending a total of $174.50 on gas for a truck that was given to me with an empty tank. I demand to be reimbursed for the funds I spent on gas.

Rating:

4.0

Vehicle check engine light came on as well as the abs light. We turned unit in before completing our move to ensure we did not cause danage to the unit.

Rating:

3.0

People

Rating:

2.0

I have no complaints about the equipment it was the procedure of getting the equipment. I was at pick up location for 3:30pm and no one was at the location. I had to go on my phone and download the uhaul app and take a picture of myself and a picture of my drivers license and etc. I am 65 years old and I am not good with a cell phone apps for an older person that was too much instruction to follow and understand.

Rating:

5.0

Dealer did a great job!!!!

Rating:

5.0

.

Rating:

1.0

Horrific experience ever. Directions to use the mobile pickup is awful. Was not aware I’d be picking up the truck and no one would be there. Customer service is awful. Took 2 hours and several calls to get assistance which delayed my move.

Rating:

1.0

Very rude when asked about additional charge for bringing trailer back 3 hours late the day after Christmas

Rating:

5.0

Service was great. Nothing at this time

Rating:

5.0

The back of the uhaul smelled like wet dogs inside! Maybe wash out the trucks from time to time.

Rating:

3.0

Minimal communication exchanged.

Rating:

5.0

First time getting a U-Haul & everything went well.

Rating:

3.0

Driveway has a bad dip. The check engine light & A.B.S. light was on the whole time. Took over 1hr to pick up my truck through the app

Rating:

5.0

Nothing

Rating:

2.0

The hidden fees that are charged after the registration

Rating:

1.0

My experience was not good due to 1. First had to call to get my reservation right so I could check out keys 2. had to wait for about an hour on phone to get the keys then hang up and call again3. I was promised $50 refund 4. Turn in truck and had to pay over $50 more 5. And lastly had to drive over 4 hours and the rear view mirror would not stay in place 5. Had to have some one follow me to watch my right side NOT safe at all. I think I should get a call from one of your reps

Rating:

5.0

Everything done splendidly well

Rating:

5.0

Awesome customer service. Friendly and helpful!

Rating:

1.0

The owner was not there at 0800 when they opened for business to help me get my truck. I called U-Haul and they were a great help to me with the Rapid Check-in process. It took 2 phones with internet access to perform the Rapid Check-in process due to this place being in the middle of nowhere. I had the tire pressure light on the dashboard as soon as I started the truck. I had to find a gas station to get a tire pressure reading. I checked each of the tires and they were with 65 psi of air pressure. It states on the truck by the tires that they need to be inflated to 80 psi for each tire. I had to find another gas station to fill them up to 80 psi. This is not good customer service from this location.

Rating:

1.0

It was shit, I’d rather deal with a human over a computer

Rating:

1.0

The man who worked at the desk was very rude. He was unpleasant, unempathetic, and overall zero customer service. I was also over charged by a day on my bill.

Rating:

4.0

Include the dolly instead of separate charges

Rating:

5.0

Keep up the good work

Rating:

2.0

This location is too dark at night for 24/7 Truck Share. More lighting should be installed. Customers should not be able to pass the entity up 3 times because it is too dark to see a sign or trucks. Other than that great experience from that location.

Rating:

1.0

My experience was awful. I reserved a 26ft truck five days in advance and was assured I would have a truck available. I got there at 8:00 ready to pick up and no truck was available at this location or no near by location. My sister was moving this day and had hired people to help with the move, plus she had to be out the apartment that weekend. The workers at the Lafayette location would not do anything to help us. We had to get on the phone and try to find a truck. We found one 3o miles away. I had to go there pick it up and return it… adding miles to my bill. I felt that was very unfair, although I got a discount on mileage rate, it was real inconvenience and cost way more money , because I had to pay the movers by the hour. I will not use your services again.

Rating:

3.0

to far to drive to pick up a truck

Rating:

4.0

The person handling the paperwork for me did not offer to help unhook the trailer, but he was friendly.

Rating:

5.0

The location where i got my U-Haul from was very well maintained But that's not where I had order a truck. I had Reserved a truck in Lafayette Louisiana and should have been there at that time, but it was not. Therefore we had to travel to Opelousas Louisiana. That made us lose time and money for the mileage. Do to the longer drive we had a window to make and we almost did not make it. IF the Lafayette store did not have a truck then U - haul should have reserved us the truck in Opelousas in the being.

Rating:

1.0

I showed up on time and was told the truck would not be available until 4pm. My reservation was at 9am. I had to ask if there was one at another location. There was. 1 hour and a half way. Making a reservation with Uhaul is a gamble. I will not be making that mistake again

Rating:

5.0

Professional and helpful

Rating:

5.0

Charge less per mile

Rating:

3.0

Better customer service. The man that helped me was a little rude.

Rating:

5.0

Excellent and friendly service