Customer Reviews for Quality Rental & Sales
(U-Haul Neighborhood Dealer)

345 reviews

1331 Frontage Rd   Columbia, IL 62236

(618) 281-1900

Location Hours

  • Mon-Fri: 7:30 am - 4:30 pm
  • Sat: 7:30 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 281-1900

1331 Frontage Rd
Columbia, IL 62236

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 4:30 pm
  • Sat: 7:30 am - 1:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chelsey D. 
Rating:
4.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

Have the truck I rented available. Not the locations fault but Uhauls for not having the truck and then charging me for a full 24 hours but not allowing me to keep it that long.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
4.0

Customer did not leave a comment.

Daniel U. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Candace K. 
Rating:
5.0

Customer did not leave a comment.

willard H. 
Rating:
5.0

Tried to fix what McKinney screwed up and spent over 45 minutes on the phone trying to help me drop off the car transport.

RONNIE B. 
Rating:
5.0

Perfect friendly service.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Very helpful gentleman

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Easy pickup and my rental was ready to go. Very easy to work with and I would definitely recommend Quality Rental.

DAMIAN T. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL E. 
Rating:
5.0

Customer did not leave a comment.

PAMELA R. 
Rating:
4.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

Customer did not leave a comment.

denise B. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Very helpful and customer oriented people.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

megan T. 
Rating:
5.0

Customer did not leave a comment.

Selena O. 
Rating:
5.0

Customer did not leave a comment.

STEVE N. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
1.0

It took about an hour to get my truck rental complete. Then I was told that I had to have the truck returned by 7pm because that's when the location closed. I went to return it early, and in turn not being able to complete the job I rented the truck for. When I got to the location they were already closed anyway! So I had to do the digital return anyway and I didn't get to finish the move. DO NOT USE THIS LOCATION. They don't know what they are doing/talking about.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

STACY M. 
Rating:
5.0

Very quick check out Great service

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Customer did not leave a comment.

ROGER W. 
Rating:
3.0

Could not get online to do my truck return and cost 14-20 more dollars for them to check it in.lil pricey but ok

DWAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

The people that own the place to pick up at are great. It was the 24/7 app that drove me nuts. Even though I prepared myself for how to use it, it still didn't not run smoothly.

randi B. 
Rating:
5.0

Customer did not leave a comment.

Deric C. 
Rating:
5.0

Customer did not leave a comment.

gerard G. 
Rating:
4.0

The UHaul computer system took over 45 minutes to bring up my order. I have run into this issue on several occasions at other locations.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Everyone was so friendly and helpful.

Danny F. 
Rating:
5.0

Customer did not leave a comment.

BRIDGETT H. 
Rating:
5.0

Customer did not leave a comment.

Linnda H. 
Rating:
5.0

Customer did not leave a comment.

daniel P. 
Rating:
5.0

This facility is 5+ STAR! They are very friendly, helpful and knowledgeable! My experience was the best and I've used U-Haul many times through the years.

Bonnie B. 
Rating:
5.0

Once again the computer system wasn't working very well and the customer service rep had to call up UHaul to complete the transaction. Uhaul needs to improve the on-line system. The location personnel were very helpful.

david A. 
Rating:
3.0

The 24/7 drop off was very confusing. Instructions were not clear. Tried to call the 800 number for Uhaul and the first representative was not sure how to help so my call was transferred. Once transferred, we were disconnected. Not very helpful.

April S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
2.0

They entered incorrect information on my rental agreement which contributed to me bing charged an extra day's use when in fact I had returned the truck a day early.

Stephen K. 
Rating:
5.0

Easy friendly location. Great service.

James L B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
2.0

1. The truck we reserved was not available at pick up and we had to take a much larger truck 2. Check in was then very unorganized

SHELLEY J. 
Rating:
4.0

The floor of the cab was not clean. The dash, cupholders, and cab in general could have been cleaner. For the rental price I paid I was disappointed in the cleanliness of the cab. Did not look at outside of truck for previous scrapes and scratches, or dents.

steve C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

24 hour drop off.

Steve E. 
Rating:
4.0

Customer did not leave a comment.

LAURA L. 
Rating:
4.0

I was not happy I had to purchase additional insurance..I already have full coverage on my truck..but I was told I had to purchase more from your company..Over kill..

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

just keep up the good work that you are doing now.

Robert C. H. 
Rating:
3.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
5.0

Dave and his crew do a great job!

CHRISTOPHER S. 
Rating:
5.0

nothing just keep of the good work that you are doing now.

Robert C. H. 
Rating:
5.0

Customer did not leave a comment.

J Michael G. 
Rating:
5.0

Customer did not leave a comment.

fransis J. 
Rating:
5.0

Everything went like clockwork. Courteous staff, truck ready to go. Overall great experience.

Michael C. 
Rating:
4.0

Didn't have the contracted 5x8 enclosed trailer, but upgraded to a 6x12 at no charge.

Joseph G. 
Rating:
5.0

I had done my check in on line but when i got there the computer as asking for my license again as well as an employer info which dont think it would have asked if i didnt fill it out. just didnt seem right i spent the time online giving uhaul my info just to come in and spend more time giving info that made no sense to give like my employer and manager.

William S. 
Rating:
5.0

Customer did not leave a comment.

Robin K. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Dropped off after hours. Worked great.

ZACH H. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Elmer S. 
Rating:
5.0

Customer did not leave a comment.

KATHY B. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

easy pick up and drop off. we're vwey helpful through the entire process. no complaints whatsoever!

Hana G. 
Rating:
5.0

Very professional and knowledgeable staff. Could answer all my questions.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
4.0

Water was dripping on us while we were driving in a storm but my biggest issue is we drove the truck 49.9 miles and it took 12.4 gallons gas.

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

darrel D. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Excellent service, helping us unload the MG and unhooking from the truck. Great service!!

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Earlwayne S. 
Rating:
5.0

Customer did not leave a comment.

RON C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
4.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Your uhaul website is an absolute joke. I will never recommend uhaul services to anyone or use uhaul for moving ever again.

Gail K. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
4.0

Customer did not leave a comment.

Christena F. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
No reviews have been submitted for this location.

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