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JULIE B
Customer Reviews for Quality Rental & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful staff
JAMIE DGood service & availability
GERALD FAll good
JEROME SHad no issue whatsoever with this location.
JAMES Pworked out perfectly
CLIFTON WI worked with Aaron and had a great experience.
STEPHEN MThe truck was equipped with non traction tires in the rear. I understand why U Haul does this, but in the winter it can make for some issues . In my case it had snowed the day before and made for some tough driving conditions.
KENT POnline check in/out was perfect!
Jason KI was charged a fuel charge when I actually returned the truck with more gas than was needed. I took a pic of my dash when I dropped the truck and you can clearly see it was higher than needed.
CHAD SVery informative staff. We had no issues renting the truck or returning. We will definitely be going back to this location for U-Haul rentals
AARON HWas quoted a price for a one day rental, returning to same location. When I arrived to pick up my 6x12 trailer, the receptionist attempted to see what the difference in cost was for a one way rental and after checking was unable to go back and leave the original rental agreement as it was originally. Therefore, even though I returned the trailer in less than 24 hours to the same location I picked it up at, I was charged a three day rental(Friday to Monday) and my cost was triple what I was originally quoted. When I called UHaul customer service, they told me they could not do anything about it and I was stuck paying over $100 for a rental that should have been much less. I have rented from Uhaul many times and have never had an issue but this time was a nightmare. Not to mention it took be 40 minutes to complete the pickup process.
Scott HFast & easy drop off. Friendly, excellent service
ELLY OThe gentleman helping with the reservation at the pick up location was rude. Worst experience we have had with u haul
Tara BNone
LISA HThis was a great rental experience and the trailer worked perfectly well to accomplish everything we needed to during our move.
Landon Pthe entire process was simple and quick.....I am very pleased
JAY AWent to different location first ..Southwoods columbia il The person was so rude flat out meanand unapproachable that I had to leave to go to different location who were very nice and helpful
Paul HGreat experience! Always a pleasure to do business locally, too!
MICHAEL SNothing
Larry MEverything was great
Gary BIt took at least 45 minutes to check us in because of Uhaul's system.
kate gHorrible customer service at this location!!!! Will not return again! Very unprofessional, rude
kimberly dDiscounts
James DStaff was very friendly and helpful
Duane EThis company is top notch
James JEverything that could be done for a satisfactory rental was done in a pleasant fast professional manner. Thank you for being so good at what you all do at this location. We always enjoy your visits for rental needs
Angela LGreat service
BETTY BBy far these guys have the best customer service. I'll be back
Kevin DAll good!
richardq bI cannot think of a thing. All of the staff are such great people, very accommodating and just fun to talk with!
DANIEL SMake the Uhaul system less cumbersome for your agents to navigate. I was there way too long.
Dan CHave the truck I rented available. Not the locations fault but Uhauls for not having the truck and then charging me for a full 24 hours but not allowing me to keep it that long.
Nathan WTried to fix what McKinney screwed up and spent over 45 minutes on the phone trying to help me drop off the car transport.
RONNIE BPerfect friendly service.
RICHARD WVery helpful gentleman
Thomas MEasy pickup and my rental was ready to go. Very easy to work with and I would definitely recommend Quality Rental.
DAMIAN TVery helpful and customer oriented people.
Mark BIt took about an hour to get my truck rental complete. Then I was told that I had to have the truck returned by 7pm because that's when the location closed. I went to return it early, and in turn not being able to complete the job I rented the truck for. When I got to the location they were already closed anyway! So I had to do the digital return anyway and I didn't get to finish the move. DO NOT USE THIS LOCATION. They don't know what they are doing/talking about.
Katherine MVery quick check out Great service
Richard GCould not get online to do my truck return and cost 14-20 more dollars for them to check it in.lil pricey but ok
DWAYNE W