Customer Reviews for Quality Transmission & Auto Repair
(U-Haul Neighborhood Dealer)

914 reviews

603 E Patrick Rd   Midland, MI 48640
(Just West of Washington)

(989) 835-4377

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 4/24/2021: Closed

Services at this Location:

Contact Us

(989) 835-4377

603 E Patrick Rd
Midland, MI 48640
(Just West of Washington)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 4/24/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff and service was excellent, very nice, knew what she was doing, had the truck pulled up to the door and got me on my way very quickly.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

DARCEY H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Very nice staff. Thank you!

Andrew J. 
Rating:
5.0

Very friendly

TROY ANTHONY O. 
Rating:
4.0

Customer did not leave a comment.

LORI ANN S. 
Rating:
5.0

Customer did not leave a comment.

RENAE LYNN C. 
Rating:
5.0

John was amazing to work with. He helped us in our time of need and accommodate our needs. Thank you John S.

Tina G. 
Rating:
5.0

No comments.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
5.0

Nothing more

JEREMY R. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

They were very accommodating when we needed to rent a truck on a Sunday and they were not open. I would recommend this location and will use them for any of my moving needs.

Richard S. 
Rating:
5.0

I have rented from U-Haul many times without incident. This time, when I was trying to pickup my vehicle it asked for a contact, job verification, a passport or my mortgage to my house. I couldn't do the job verification because it was a weekend and I don't carry my passport or mortgage to my house with me. I had to find a contact who was available or I would be unable to pickup the vehicle. This process cost me about a half hour that would have been helpful. I'm not sure why the change in policy, but knowing about this policy change ahead of time would have been helpful. I feel like this unexpected added verification will likely cause you to lose business in the future for people who don't carry the proper paperwork with them and don't have a contact waiting by the phone.

Richard L. 
Rating:
5.0

Friendly and helpful!

William S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

Rosemarydenise M. 
Rating:
5.0

Great as usual

David V. 
Rating:
5.0

Customer did not leave a comment.

Carol L. 
Rating:
5.0

Customer did not leave a comment.

JERRY F. 
Rating:
5.0

Customer did not leave a comment.

AUGUST JON D. 
Rating:
5.0

nice and friendly. would rent from them again.

DAVID LLOYD S. 
Rating:
5.0

Customer did not leave a comment.

RON S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN ELIOT T. 
Rating:
5.0

Customer did not leave a comment.

JASON ANDREW K. 
Rating:
2.0

Truck fuel level off so took time to redo paperwork. Was told it was cleaned and sanitized but has sticky stuff on center console and cup holders along with dog hair. Looks half assed if cleaned. Windshield was also big covered.

Tyler Y. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Rae H. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Quick and easy pick up

Adamjoseph L. 
Rating:
5.0

I was very happy with the service.

william E. 
Rating:
5.0

Customer did not leave a comment.

Addisyn F. 
Rating:
5.0

Very pleasant experience. Helpful in every way. Would use again.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Offer locks for sale

Layne S. 
Rating:
5.0

U-Haul is doing an awesome job!

Randy T. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

No cruise control on truck

Robertglen S. 
Rating:
2.0

The location I requested didn't have similar equipment and my rental was switched to a different location. I think an email should have been sent stating the switch more obviously. This location's employee wasn't helpful. I wasn't given any information about using the truck. The overhead door was open. The rent me cardboard sign was in the window. The return process wasn't explained. I won't knowingly choose this location again.

Deniseleila J. 
Rating:
5.0

Customer did not leave a comment.

Branden R. 
Rating:
5.0

Customer did not leave a comment.

DAVID DUNLAP W. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

The Team at Quality was friendly, flexible and professional. The equipment was clean and worked well. Thank you.

David A. 
Rating:
3.0

Right break light and right blinker didn't work on trailer - better maintenance would be good.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
1.0

Customer did not leave a comment.

Chance B. 
Rating:
5.0

We use this location often and always have outstanding service.

Drew C. 
Rating:
5.0

The trailer itself worked well, but I did have to sweep it out before using it. Employees were very friendly and helpful at pick up location.

Scott S. 
Rating:
4.0

Returned on a Saturday and the return location was closed. Had to via using the online method. Was a bit annoying and good thing I was tech savy bc my parents or anyone older would not have been able to figure out how to return via the online method.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Shannonlavel B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Drew C. 
Rating:
5.0

Excellent experience. Left another uhaul location in the same area and much better experience. Very clean vehicle and staff was fantastic.

MARK RONALD H. 
Rating:
5.0

Friendly and professional staff

Tony L. 
Rating:
5.0

Nothing at all. The receptionist / manager was polite, efficient, friendly, and provided an honest quote and explanation of charges. It was one of the easiest rental and moving experiences I've ever had.

Esther C. 
Rating:
5.0

Convenient location. Efficient and extremely friendly service at Quality Transmission and Auto Repair. I will use this location again if and when I need a u haul. The 15 footer I rented worked great. Price was good. No real negatives. I think the appliance dolly is my new best friend...lol... Took a couple of days for my old bones to recover but that's just the way it is. Overall a 9.5 out of 10...experience.

Carl H. 
Rating:
4.0

Customer did not leave a comment.

SUSAN G. 
Rating:
5.0

Super friendly worker that helped us!

lisa B. 
Rating:
5.0

The lady at the Uhaul place was great!!! She was so nice. I would recommend this place to anyone moving!

Tyler B. 
Rating:
5.0

Much prefer working with this location as compared to others in the Midland area. Friendly and quick service.

Teresa D. 
Rating:
4.0

Customer did not leave a comment.

Kaylie Q. 
Rating:
5.0

Very fast service - Thank You

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Checkout was very efficient and their use of the internet to aid with checkin and checkout was well done.

Patrick K. 
Rating:
4.0

Trailer was n good shape. Access was difficult, because they had the path blocked with vehicles. This required driving around through the next parking lot to access the trailer. This was a nuisance that could have been avoided.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

GREGG R. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Carolyn H. 
Rating:
4.0

Customer did not leave a comment.

Kellen Y. 
Rating:
4.0

Customer did not leave a comment.

wayne W. 
Rating:
5.0

Customer did not leave a comment.

Charlie G. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

Marksteven L. 
Rating:
5.0

Customer did not leave a comment.

Charlie G. 
Rating:
5.0

Efficient, Covid-19 mindful customer service.

STEVEN P. 
Rating:
4.0

Customer did not leave a comment.

Jaildo D. 
Rating:
5.0

Customer did not leave a comment.

tom O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
2.0

The new app was a pain. It kept glitching, and when it worked, it was so slow. It was uncomfortable to take a picture of myself when I picked up the truck and drop it off. Uhaul has really got to improve the app.

Tara B. 
Rating:
5.0

Very easy process from start to finish. Thank you!

Charlie G. 
Rating:
3.0

Customer did not leave a comment.

Aaliyah K. 
Rating:
3.0

Customer did not leave a comment.

Edgar G. 
Rating:
5.0

Customer did not leave a comment.

Ronaldmartin L. 
Rating:
5.0

Excellent service. Friendly and helpful staff.

BRIAN D. 
Rating:
5.0

Just keep doing great work.

timothy K. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

All was good ! The trailer needs one more new tire on it the left rear ! The tire is five old .

PAUL S. 
Rating:
1.0

So i get there and tell them what i wanted and signed the paperwork and and for it and the lady she will send someone put to hook it up well after 10 mins later he comes out and ive already backed up to a nice clean car hauler and the guy said its this trailer your getting i said what ? This trailer he said i was getting was run trough a mud bog im talking mud from front to back top to bottom it was that bad i told him im not taking that one he said i was i said not hardly so i went back in and they got pissy about it and some gray headguy comes out of his office was so rude and so i just told them that i can not take this trailer down a road rhe mud would come off on the highway and hit peoples cars finely after 20mins of my time wasted i did get the clean trailer and i told them why dont aomeone wash that trailer well long story short i brong back the the hauler the next day and that first trailer they tryed to stick me with was still muddy as crap...

roy H. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah W. 
Rating:
5.0

Everything was excellent

joe J. 
Rating:
5.0

UHaul is a very inexpensive way to move. The rates are great!

karma T. 
No reviews have been submitted for this location.

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