Customer Reviews for Queen Ann
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy drop off, great app improvements will rent again

Rating:

5.0

Excellent service provider

Rating:

4.0

It took 45 minutes to re do our reservation because the agent online booked it for 4:00 instead of 6:00 and when we showed up at 5:50 our reservation was cancelled. It was allot of wasted time. I would never rent a uhaul again

Rating:

5.0

Great Service, Great Location.

Rating:

5.0

It’s my neighborhood UHaul location and has served me well. No complaints. Happy with their service.

Rating:

5.0

Nothing. Excellent service

Rating:

5.0

Maurice was great to work with. Truck was filled with gas, clean and ready on time for my pick up appointment.

Rating:

5.0

Very good service provider

Rating:

5.0

When we arrived at our destination, the door would not open and we had to call for service.

Rating:

5.0

This Experience was amazing. I pulled right in and was able to pick up my trailer rental. Then, returning was even easier! I dropped the trailer off in the same spot I picked it up and with the app I was able to be all set! Thank you for making this trip easy and pain free!

Rating:

5.0

I can't say enough good things about my experience renting a U-Haul from Maurice at the gas station. From the moment I walked in, Maurice treated me with kindness, professionalism, and a genuine willingness to help. You can tell right away that he takes pride in what he does and truly cares about his customers. The rental process was smooth and efficient, and Maurice made sure I understood everything clearly before I hit the road. He even gave me a few helpful tips to make the move easier, which I really appreciated. It’s rare these days to come across someone who is not only great at their job, but also goes the extra mile to make sure you’re taken care of—and that’s exactly what Maurice did. I've rented U-Hauls before, but this was by far the best experience I’ve had. Maurice is hands-down the best in the business. If you ever need a U-Haul or just want excellent customer service, go see Maurice. He’s a true professional and an all-around great person. I highly recommend him!

Rating:

3.0

At pickup, the attendant was incredibly impatient and cold. Quite rude.

Rating:

2.0

The van had 1/8 tank of gas. Window had been left open overnight in the rain/sow. It smelled disgusting. Cigarette smoke and something rotten.

Rating:

4.0

Everything was good

Rating:

5.0

Very accommodating and quick service.

Rating:

1.0

I booked the truck weeks in advance. Took more than an hour to check in and get equipment. More than half of the requested equipment was not ready or even at the location I was double charged for equipment I didn’t put in my cart. I had to drive 6 additional miles to get the cart I Needed. -Called U-Haul they said they took the charges away for the acceptors- I was still charged. U-Haul offered to refund the truck and go to another location… on my moving day. I was charged extra miles because the U-Haul was in town. The truck mirrors were being held up by folded cardboard stuffed below the joint. When on the highway both mirrors fell down and I couldn’t use them. I had to put gas in the truck on the way home or else I wasn’t getting home. This was an awful experience. The truck items weren’t ready, I started 2 hours late because what I requested wasn’t there, had to make additional stops because the truck wasn’t gassed up- even though I told them how much I was driving, driving the truck was Dangerous because the mirrors were broken. Calling customer service they were trying to end the call as quick as possible, and didn’t implement the solution they offered. Overall an awful experience.

Rating:

5.0

Very helpful upon drop-off. Smooth transaction.

Rating:

5.0

Maurice is excellent quick and efficient they are the best I We always go there for my rentals number one

Rating:

5.0

Great experience

Rating:

5.0

This was so easy! We used the truck for a fundraiser and everyone was perfect. THank you,

Rating:

1.0

My reservation was made in Hanover for 9:00 AM. I was notified instead to go to this location in Hingham because it would be more likely to have an available truck. When I showed up at 9:00 AM, there was no truck available for me. Further, I was told that I would hear back by 2:00 to come in for a truck. At 3:05, I called because I hadn't heard anything. I was at that point able to get a truck, over six hours after I had reserved it. I had to change my schedule because of this. My understanding is that if I am to turn in the rented truck late, I would be paying additional charges for doing so. Why wouldn't UHaul reciprocate and do the same when not meeting the original time commitment? I will not be using UHaul again.

Rating:

5.0

Great service

Rating:

3.0

Note that this was a mobile return.

Rating:

3.0

When a reservation is made…. learn how to keep it! Was supposed to pick up van in Quincy but there was no van!!! Had to then drive to Hingham to get a van.

Rating:

5.0

Very easy drop off.

Rating:

5.0

Dylan was an exceptional employee. Not only was he available when questions needed answers, but he was running the place on his own. Thank you Dylan. You are the reason we will keep renting uhaul!

Rating:

3.0

Self pickup did not work. There was only one person working. The attendant told me there was no dolly in my reservation. There was but they didn't have any and then I had to drive to quincy to get one.

Rating:

5.0

Outstanding! Perfect as usual.

Rating:

5.0

So easy and quick! Would definitely Rent from this location again.

Rating:

3.0

The location was convenient and the attendant was helpful.

Rating:

5.0

Always a great experience renting at Queen Anne B.P. in Hingham, MA. Trucks are always clean, paperwork is convenient and equipment is often ready to roll upon our arrival. We've been renting trucks on the South Shore for over 30 years for business and personal use and this is by far the best location. Do yourself a favor and make your life easier by calling them the next time you need a truck.

Rating:

3.0

Drop off was confusing. I dropped off after several hours on the same day however did not receive any correspondence as to that the truck was returned and mileage confirmation. I also put down extra quarter of gas as curtesy.

Rating:

5.0

Great owner operator - highly recommend

Rating:

4.0

This is my second time using this location everything is easy and quick plus is they have gas station so you pump the gas for rent a truck there its bit of convenience. Thank you guys see you again.

Rating:

5.0

Great location - have been using them for past year. Courteous, professional and friendly. Highly recommended.

Rating:

5.0

Great customer service

Rating:

3.0

I was quoted $31 and the charges came to $70. The person was checking out a few customers at a time and did snot review anything with me, or I would have known in advance that there was a charge I didn’t want. I will not get UHaul from this location again.

Rating:

5.0

The van was brand new and so easy to drive and use. The Queen Ann attendant was very friendly and efficient. I woulld use this station again.

Rating:

5.0

great people

Rating:

3.0

I have 3 seperate charges pending on my credit card. Please let me know how to rectify this situation . 8572342098 Melissa trojnor mtrojnor@gmail.com thank you

Rating:

5.0

I don't think anything needs to be changed, I have rented many times in the past two years to move to and from college dorms and apartments, I also had several moves due to multiple pipes breaks in the town due to the extreme cold over the past two years, and every time I was able to count on Maurice Succar the owner of my nearby dealership to help me. I've rented so much this year we've gotten to know each other well. I've rented everything from large box trucks, small box trucks, pickup trucks and vans and all have been in great running condition as well as being detailed. I'm glad I've actually had chances to recommend Maurice's Uhaul location to a few people, I know he's been around for our town for many years but I'm glad to bring his as much business as I can. He's just a good guy, and when we had all those water main breaks last year, we had hours to move, or we would have lost everything we owned. Since then I've used uhaul trucks to move neices and nephews to college, to clean out my mother's home, and to move in and out of my home multiple times as we cleaned up after several strong storms over the last few years in the Northeast. Thank you for allowing me the opportunity to tell you about a man I think is probably one of your best franchise owners. Have a great weekend, Respectfully, Jared M. Sparks

Rating:

5.0

For a long time, I rented from UHaul's Weymouth location. It was always a slog, with the staff blaming the delays on other staffers. So I decided I would try a small local gas station location equidistant from my house. The local fellow appreciates my business and does his best to get me in and out as efficiently as he can. My most recent experience was just as good as I have come to expect.

Rating:

5.0

Service was Awesome

Rating:

5.0

Over all it was great.

Rating:

1.0

I believe I was overcharged and I’m still waiting for a reply.

Rating:

5.0

Everything was great.

Rating:

5.0

Maurice was very accommodating, had an excellent experience with u-haul, thank you

Rating:

5.0

He was very nice. Truck ran great

Rating:

5.0

The attendant was super helpful and friendly and the whole transaction was easy and smooth. The trailer was in great shape and had plenty of space for what we were doing. I was amazed it was available for the first of the month with literally a few hours notice. I’m as happy as can be and would happily use this location and equipment again.