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PATRICIA R
Customer Reviews for Queen City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van reeked of pee and there was no strap for the dolly in the back so it was just constantly rattling around and banging into the truck door and back of the seats
CHLOE KVery polite and friendly. Would recommend them to anyone
CHRISTOPHER MI think you did a great job. The truck was ready to pick up, no problems!!
Michele Cnothing, great service!
NINA CBeen renting uhauls for a long time. By far the best place to get one in the Cincinnati area. Guy was very helpful and clear on instructions.
COLTON GLove renting from Queen City Storage, so friendly, they go out of their way to make your transaction go smoothly!
MARYANN SPlease let customers know when straps won't be attached to the dolly. It was a total waste of $. Couldn't cart a thing on it without it falling off
THERESA RAlways friendly and great to work with!
Maryann SVery crowded and not much room for an after-hours drop off -I didn’t interact with personnel
DAVID WTruck has several mechanical issues that need to be addressed for customer safety; lock box slotted to return keys had lock cut so key to truck was put in overnight box another customer prior to me took my truck by mistake - any damage they may have done would end up being blamed on me just not a good experience this go round over the decades I've utilized U-Haul
DAVID HVery friendly as well.
DOUGLAS CMike was super friendly and easy to work with. He was able to get us on our way quickly despite U-Haul computer issues. The return was seamless and the truck went all 850 miles without a problem.
Tony AWonderful guest service! The tire pressure light was on when I picked up the truck. Pressures seemed fine and measured fine.
Lisa WSomeone on-site to talk to would be helpful. I was not sure where to park the truck I was charged a cleaning fee when there was nothing to clean. I returned the truck in the same condition as I received it. I would like to be reimbursed the cleaning fee. I received the truck with only 3/4 tank of fuel, but returned it with a full tank. I should be reimbursed for some fuel, or I would take the reimbursement of the cleaning fee
Randy CThe owner was so friendly and helpful in making sure I knew all the features of the truck and took pics of the dashboard before I left, to keep accurate track of mileage and gas. I was happy to participate in the vehicle distribution program and receive the compensation/perks from that.
Kristen VNothing very professional I will come back to this location
kimberly bConfusing pickup process with no human interaction. Manager was rude and took no accountability
Adam gI had never rented a Uhaul before, the Gentlemen behind the desk that assisted me, was very kind, helpful, quick, and thorough. The truck was ready for me hours earlier then I booked it, so he called saying I could get it early if wanted. It was a nice experience
Sheri FZero signage for where to return the vehicle. Limited parking space. Tried to apply "not applicable" to some of these reviews. Unfortunately uhaul's system required an answer
Jordan SGood experience and service all-around
Brian RExcellent service!
William OService light kept flashing on the dash so wasn’t sure if the operation of the vehicle was gonna break down on me. The dash noted that the passengers side back tire was low. The online checkin to retrieve my rental wasn’t efficient. I would recommend this location but not recommend renting remotely. Much more convenient when you work face to face. Upon returning the truck it told me where the drop key box was but then asked for a picture of the odometer & tank - I had already locked the truck up & dropped the key so couldn’t access the dash. I learned my lesson w this rental experience.
Donna AThis is not a working email for this contact and I called yesterday to have my email removed. Manager said it would be taken care of and apparently they did not remove my email. Can you please delete this email from Greg Brunes account
Greg BOvercharged and told there was nothing they could do about it
SARAH DNothing to improve. Service was excellent. Desk clerk was very helpful and polite.
JAMES GI’m a return customer four times. I have also rented for my parents from this location I recommend them to everyone. The manager goes out of his way to accommodate the customer and that is made all the difference.
Rick GNice folks and friendly folks
Dwight FAgent was very friendly and helpful.
Larry AMike was great! Very professional and polite,
ron iLove the ease of using the app it made it so much easier
Angela PManager very helpful. Clean 10+ for rate
Patti LThe gentleman who helped us was very professional and knowledgeable. Everything went smoothly.
Dwight PThis has always been a great Location. Wouldn’t go anywhere else. Very professional
JUSTIN SUhaul holds money without telling you
Brian FAll good.
HOLGER SMike was great. The process is easy and I love it.
Darrell Hthe guy was so helpful and very patient with all the questions i had!!
montana sVery nice and welcoming couple.
Camille GParking is TERRIBLE!!
Heather SThey charged me for fuel after I already replaced the fuel.
Renee TThe customer service was phenomenal. The vehicle was very clean and ready to go on time. The after hours drop-off was very convenient.
Mark SThey over charged me and before I could come back to pay they threaten to get me for theft how do you steal a truck you paid to rent I drove 60 miles at 69 cents a mile , they said I owe 120.00 I put the gas in over full cleaned there truck left a 100. 00 deposit kept it 4 days at 19. 95 they said I owe 220.00 somebody need to go back to school
carla cDon’t lie about fuel and cleanliness for more money. Will try to rob you!
Michael MI would not because I declined the insurance but the guy charged me for it anyway and he told me one fuel level when it was a different fuel level so he could charge me more money.
John MEverything was really wonderful and the owner was so kind. I've rented a lot of UHauls and this was the first time I wasn't worried about getting nickel and dimed on a return or extra random charges I wasn't expecting. Will be getting every rental I can from this location from now on!!
Megan FThe employee was extremely nice and helpful.
jenniffer pCheck in was seamless. He was very friendly, very thorough. He even warmed up and defrosted the van prior to me picking it up! Small stuff like that goes a long way! So thank you. The mobile return process was very straightforward. Highly recommend this location!
Siarra Svery helpful people
dirk rEverything went smoothly. I am very satisfied.
BURTON GKeep up the excellent service
RANDY AThe folks who own this company were super courteous and friendly. I will go back to them every time I need a uhaul.
Gregory PThis location was hard to park in, as it was super narrow and small. Very confusing and no one available to help.
Jillian DOriginal location for pick up did not have the equipment so we had to go to the clough pike location. Was told the charges would be 85 plus tax and total charge was 125! Nothing against this location just the overall customer service by uhaul
Taylor LEZ check in,help hook up the trailer
robert dI broke down because the transmission fluid was leaking. The repair guy that you sent said I should have never been given this truck. Also I was never given any compensation considering I was left stranded at a gas station.
Jason PRental process was quick and easy. Only issue I had was the return instructions said to drop the key in the orange lock box, but it also had the black box number and combination from the pick up listed. I wasn’t sure where I was supposed to leave the key so I put it in the orange lock box.
Karen RThe end result was that I was able to get the trailer and do what I needed to do. With that said, there was a lot of confusion as to the pick up time and location. The service at the pick up location was good, but the problem is that I got charged $24 for insurance that I was not aware of! I never would’ve purchased that insurance had I’ve been made known. I tried to call the pick up location for reimbursement twice. And left two messages. I don’t know if that location is closed today? But they are not answering the phone. I have yet to see if I will get my $24 back.
Timothy F