Customer Reviews for Queen City Self Storage
(U-Haul Neighborhood Dealer)

887 reviews

4775 Red Bank Expwy   Cincinnati, OH 45227
(South of Madison Ave)

(513) 271-4383

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: 9 am–12:30 pm
Special Operating Hours
  • 7/27/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(513) 271-4383

4775 Red Bank Expwy
Cincinnati, OH 45227
(South of Madison Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: 9 am–12:30 pm
Special Operating Hours
  • 7/27/2024: 9:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Make sure cab and van cargo area is vacummed or fully swept out.

Gary N 
Rating:
4.0

I dropped this off after hours and there’s no place to park at 26 foot van so there’s that.

Chuck C 
Rating:
5.0

Customer did not leave a comment.

grant b 
Rating:
2.0

Truck had a lot of dog hair in it, we reserved an appliance dolly but never received it but i was still charged for it and have not been refunded. I have called and sent multiple emails still haven’t been refunded

Alexander S 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

They are the best at that location

DELORES S 
Rating:
5.0

Customer did not leave a comment.

Julie P 
Rating:
3.0

Customer did not leave a comment.

Amanda S 
Rating:
5.0

Customer did not leave a comment.

Gary C 
Rating:
5.0

Customer did not leave a comment.

Jungwoo J 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Customer did not leave a comment.

Thomas K 
Rating:
4.0

Customer did not leave a comment.

Ken M 
Rating:
5.0

Nothing

DELORES S 
Rating:
5.0

Customer did not leave a comment.

Dianna J 
Rating:
5.0

The app is very easy to use. This location has great people that are knowledgeable, friendly, and speedy. It is also a very clean and safe location. I will definitely rent from them again.

Brian A 
Rating:
5.0

Keep up the good work! Thank you!

Youngsuk P 
Rating:
4.0

Customer did not leave a comment.

Gregory W 
Rating:
5.0

All good. Easy to deal with the agents at this location, easy in and out.

GUNTER S 
Rating:
5.0

One of the best best friendly locations

DELORES S 
Rating:
3.0

Very small location with no room to return a truck the size we rented. Had to pull into area by other truck. Could use more space for easier return process.

Mark D 
Rating:
5.0

Very good customer service. The best

DELORES S 
Rating:
5.0

The best

DELORES S 
Rating:
5.0

Customer did not leave a comment.

JAY H 
Rating:
5.0

Customer did not leave a comment.

Laura W 
Rating:
5.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

Customer did not leave a comment.

Youngsuk P 
Rating:
5.0

Customer did not leave a comment.

Tommy H 
Rating:
5.0

They are one of your best locations. Very friendly

DELORES S 
Rating:
4.0

Great! Only issue was that we asked for a lock for the Uhaul, and purchased the "high security" one, which did not fit-- it was not wide enough to attach to the truck. Otherwise we had a great experience!

Marie C 
Rating:
2.0

My equipment wasn’t reserved despite making the reservation online weeks prior

TAYLOR J 
Rating:
5.0

offer them your equipment when purchasing the truck

Paulette S 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

JACOB M 
Rating:
5.0

Customer did not leave a comment.

ethan k 
Rating:
5.0

Nick and Wayne are the best , so great to work with

DELORES S 
Rating:
3.0

I had to do the after hours return even though it was an hour before closing. Rang the bell twice but no one came to the door. Not a big deal - just annoying.

Karen C 
Rating:
5.0

Perhaps inform the customer that is renting a truck of the alerts and instructions that are posted in the cab. I did not notice the instruction on the dash to disengage the Tow/haul setting when empty until I was dropping the truck off after use. Otherwise a great experience, great website to select and reserve equipment. I have reserved probably 6 or 7 different trailers and trucks over the past 2 years and it is very customer friendly.

John K 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Customer did not leave a comment.

keyonania j 
Rating:
5.0

Everything was perfect

Crystal P 
Rating:
5.0

Customer did not leave a comment.

Shayla R 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
3.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

These guys are great to work with. They are friendly, helpful, and available.

ANDREW M 
Rating:
5.0

everything went very smooth, people were friendly. thanks

RANDOLPH M 
Rating:
5.0

Great ser

James M 
Rating:
4.0

Customer did not leave a comment.

Cris H 
Rating:
3.0

Customer did not leave a comment.

Casey K 
Rating:
5.0

So easy!

Keith L 
Rating:
4.0

Staff was very friendly and accommodating . Nothing needs to change

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Theodore H 
Rating:
5.0

Nothing

DELORES S 
Rating:
5.0

I enjoyed the pleasantness of the manager very helpful he even helped me get the dolly out of my van we need my people like him the place was so clean again THANK YOU

Patricia R 
Rating:
5.0

Customer did not leave a comment.

Timothy P 
Rating:
5.0

Great people , great service , efficient and quick

TERRANCE T 
Rating:
5.0

Simple & easy from research to reservation... from pick-up to drop-off. I even encountered an unexpected and delightful experiences with UHaul's fuel level projections. Creating an easy to use & understand visual to help customers understand how much gas might be required to return the vehicle to the level of fuel at which the truck was rented. GENIUS. Such a simple way to easy the experience of trying to guess how much gas might be required. I am telling everyone I know about this simple and delightful part of my experience..

John G 
Rating:
3.0

Customer did not leave a comment.

Vernancha S 
Rating:
4.0

None

George C 
Rating:
5.0

This location is close to our home and they have excellent customer service. We have used them before and wouldn't hesitate to use them again.

John L 
Rating:
4.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Customer did not leave a comment.

Youngsuk P 
Rating:
5.0

Customer did not leave a comment.

Joseph K 
Rating:
5.0

Customer did not leave a comment.

Youngsuk P 
Rating:
5.0

Always a pleasant and successful experience. I use the trucks for work periodically, to move my equipment from storage to FedEx and back and have settled in at this location for the above reasons.

Theodore H 
Rating:
5.0

This location is great.

Paul G 
Rating:
1.0

The checkin was convenient and easy. Check out was a huge inconvenience. The truck was disgusting. It smelled absolutely vile. It reeked of wet dog in the driver/passenger area. There’s no way I could have used the truck for a longer distance than I did. It was totally disgusting. The truck bed was so dirty also. There were dead bugs, old tape, and dirt/mulch all over it. Have to buy a tarp just to feel comfortable putting any of my belongings in there. Overall I won’t use uhaul again. The cost was not worth being subjected to that revolting dog smell and dog fur and the dirty unsanitary truck. Super displeased. Clearly the truck has not been cleaned ever and you would think they would at least check it and make sure it’s not disgusting after someone drops it off because of they knew about the smell I doubt they would have rented that truck out. It was the one of the strongest and worst smells I’ve ever encountered. The seatbelts were also covered in some sort of gross dirt film that was literally wet. With dog fur everywhere which was very irritating as I have terrible allergies. Just so unsanitary and shocking they do business like this. Definitely won’t be using uhaul from that location or probably from any location after that experience

Ellie M 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Jimmy G 
Rating:
5.0

Customer did not leave a comment.

George R 
Rating:
5.0

Overall great experience

Jeff H 
Rating:
5.0

Customer did not leave a comment.

Carlo V 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
3.0

Customer did not leave a comment.

Paul G 
Rating:
5.0

Customer did not leave a comment.

Carly M 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
3.0

I didn’t know there was a text to complete return of truck. Hours after returning home when I have time to collect my thoughts, after a long day of moving, I stumbled across the text. Within 2 miles of driving the truck, the low fuel light came on. The overall process for using U-Haul was good.

Jill S 
Rating:
5.0

Customer did not leave a comment.

Aaron R 
Rating:
5.0

Great service. Very friendly. Helpful.

Steven Q 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
5.0

Customer did not leave a comment.

Anita L 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

david w 
Rating:
1.0

Customer did not leave a comment.

DENEISHA T 
Rating:
5.0

very good

david r 
Rating:
5.0

I cannot recommend any improvements. My experience was very good.

William R 
Rating:
3.0

I dropped off the truck after hours and did not go into the office.

MICHAEL P 
Rating:
5.0

The staff here was knowledgeable and friendly and really went the extra mile to be helpful. I’ll recommend them to everyone I know.

Kathleen C 
Rating:
5.0

I did night drop box so I'm assuming these results

William Z 
Rating:
3.0

App is very difficult to use

Christopher R 
Rating:
5.0

Nothing, there is great people at red bank storage

DELORES S 
Rating:
4.0

Customer did not leave a comment.

Karen H 
Rating:
4.0

Customer did not leave a comment.

Bakhtiar A 
Rating:
5.0

We were able to rent last minute- they have the trucks. I was also very happy with how easy it was to register online and then go and pick up a truck. The gentleman let me know my truck was ready early- I asked for a call. The truck was in good condition as well. Thank you for making this easy during the normal stress of moving.

Siobhan T 
Rating:
5.0

Customer did not leave a comment.

Imani W 
Rating:
5.0

Customer did not leave a comment.

Patricia E 
No reviews have been submitted for this location.

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