This is NOT a review of the proprietor of the retail outlet, but of the TRUCK we were assigned. We live in Vancouver, Canada - the weather was snowy with more coming. The truck was equipped with only all seasons and as we found out later, both rear tires were bald. The proprietor couldn't help us and directed us to the 1-800 number. Roadside assist service had us send a picture of the tires while holding a penny in a tread to gauge the wear. It was agreed that the truck was dangerous to drive. Many hours later, and probably as soon as they were able to, a service truck arrived and installed new all season tires. It was drivable, but snowies def should have been used.Phil D.
Customer Reviews for Queensbury Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue have is I haven't seen the final invoice from UHaul for my rental of the van. I was told it would be sent later that dayâ€¦still haven't seen it 2 days later.Garth C.
Customer did not leave a comment.HON E.
Customer did not leave a comment.Taylor R.
I'm being charged for Gas but I filled it back to the exact location I look it from. The store won't credit me back. The truck is parked on a hill and that could throw off how much gas is actually on the tank. Nothing concerns were expressed to me after the rep checked the vehicle.DALE W.
The gas fill policy on return by U-Haul is very confusing. This is my third time. All the groud staff are exercent. No complain about the equipment either. If you underfill the tank, there is a heavy penelty. So I alway over filled the gas tank on return. They always asked you to fill the gas to the level either half full or 3/4 full. I guess almost no body can do that. Do not know if this is their strategy to make extra dollars. Wish they can change the policy to fill the gas tank on return to the full level. Then my rating on them will be 5 *.Jay S.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.BRENT B.
The owners of the store were amazing to deal with.Kimberly S.
Customer did not leave a comment.DEAN K.
It's okGURSEWAK S.
Very good service and reasonableHossein E.
Customer did not leave a comment.saeed F.
Clean inside of cab. Wash the outside. Supply a lock for rear door. Fix the driver side door so that is closes properly.MARK T.
Customer did not leave a comment.Nao I.
Customer did not leave a comment.Sabrina G.
Customer did not leave a comment.Jeremy A.
Variety Store clerk knew very little about U-Haul, after 3 or 4 tries I finally was able to convince him call someone (his boss?) who could helpBRENT M.
Everything was great about this experience- both pick up and drop off. I would definitely use this location again.Barbara H.
Convenient and well serviced by staff.George W.
Customer did not leave a comment.Amanda R.
Everything was fine until I finished using the truck. After signing out of my reservation online, I tried to lock the keys in the truck and the back rolldown door wouldn't close all the way (due to the guide wire somehow becoming tangled as it rolled down) I tried to call uhaul roadside assistance but after being on hold for half an hour,was disconnected before I received any instruction on what to do. The staff member never called back, and although I did call back, I wasn't able to wait on hold as it was 9 pm at this point and my child needed to be in bed. I called the nearest U-Haul location that had actual U-Haul staff the next morning and asked if I could bring the keys there instead. The person I spoke to on the phone said yes. I went to the location and returned the keys, and simultaneously received a phonecall from a U-Haul employee who explained that there was some kind of mix up, but I should leave they keys there and the manager would get them to the right place. The manager of that location (North Vancouver) proceeded to try and stop me from leaving, saying I needed to drive the keys over there myself over and over. I tried to leave and he chased me into the parking lot. I explained that I was supposed to be going to Chilliwack right now and camping multiple times, but it wasn't until after he had chased me into the parking lot and I full on yelled and got in my car that I was able to leave. Extremely upset about this situation and the lack of customer support. All I was trying to do was return the keys and it was nearly impossible to get ahold of anyone or get correct information.Sarah B.