Absolutely terrible pick up location! The sale associate SIGNED THE CONTRACT forging my signature and charged us for the collision coverage without telling me for even asking if we wanted it. He also told me "anyone can drive to vehicle, didn't matter is their name was on the file". I then had to call customer service to clarify and of course they advised me he was incorrect. The vehicle itself was is terrible condition, tons of knicks and scratches, the inside of the 10' box was filthy, clearly not even swept and the windshield wiper and window on the passengers side was broken. I am absolutely appalled at the service and will NEVER be using this secondary pick up location again and Uhaul would be very smart to review and reprimanded this location. Not sure the sales associate is aware or understands the gravity of forging someone's signature on a legal document....
Alana H
Queensbury Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Vancouver, BC V7L3V9
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Customer Reviews
- 3.0 Average Customer Rating
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truck not maintained. gas cap cover torn off. engine light on ("for months according to the proprietor"), Windshield wiper non-functioning
michael GThey did not do a pre inspection, check engine light was on, tighten gas cap came on, when inspected when I pulled over, I noticed there was no gas cap and they had shoved tissue paper in place. I have a photo. I returned The Vehicle and they still charged me and wanted to charge me for gas as well. Which couldn’t happen as I didnf Want to pick out tissue paper
Alexis RMake sure the truck is cleaned, and that everything works. The window wipers stoped working halfway through the journey. It was super unsafe.
CODY MLocation was amazing.. takes a minute to get used to driving a big truck and this quiet location gives you that .
Wendy L