The location was hard to find, there was no easily visible signage to see from the road. The documentation wasn't ready they had all the information wrong even though I had given them all the information over the phone the day before. I don't think that was the locations fault more U-hauls fault. No assistance hooking up the trailer.
RICHARD M
Customer Reviews for Quick 1 Stop Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely bad customer service. Went back to discuss the breakdown of charges and was treated very rudely. Initially said that the Dist. charge is the cost of the dolly I had rented. When I explained that a $10 dolly with tax doesn't work out to $16.35, he proceeded to use derogatory and insulting language stating he is not making money out of the transaction and do whatever I want. Will never visit again. However, way more sympathetic, responsive and professional approach by U-Haul US call centre when I had called to lodge my concerns.
NANAYAKKARA SI was told it was $115 to rent the truck and 99 cents a km. Upon renting the truck I was told the rental was $29 and 1.09 a km. I was also told when I called that the first 48 km were free. When I got the bill that was not the case as I was charged for 159 miles at a dollar a mile for $159.00. This is unacceptable! The truck was horrible. I stopped about a mile down the road and called the U-Haul office to inform them that the engine light was on. They informed me not to worry as I was covered. The drivers side wiper blade was damaged. The truck was vibrating badly. I would not recommend your company to anybody! If my charges are not rectified I will file a dispute with my credit card company!
PETER Dthe guy did not know any thing
John FThis location is hard to see at night. Not well marked.
GLENN SThe cost, overall I was charged 900 dollars for milage, then I had to also fork out 250 in gas this is ridiculous just to move to another province, last time I ever use Uhaul again. I will also not recommend uhaul to any one either
MICHAEL SStaff Had no idea what to do Used 1x6 as “blocks” on trailer. Inadeqaute and trailer rolled into wall. Hopefully no damage as clearly attendants fault Useless at guiding back up (hard with trailer!😀)
Michael PAll was good
Andrew O