Customer Reviews for Quick Pantry 101
(U-Haul Neighborhood Dealer)

158 reviews

2170 University Pkwy   Aiken, SC 29801

(803) 335-2477

Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(803) 335-2477

2170 University Pkwy
Aiken, SC 29801

Services at this Location:

Hours

  • Mon-Sun: 7 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JANET W. 
Rating:
3.0

Customer did not leave a comment.

MARK P. 
Rating:
2.0

it is a very busy convenience store and a 1 man show inside. Very little time to spend with U-Haul customers. It cost me 30 minutes to get the paperwork done and to get hooked up. Very nice person to work with. They need more staff, but due to the location and cost of additional employees is most likely not possible.

STEPHEN C. 
Rating:
3.0

Customer did not leave a comment.

CARL LEE M. 
Rating:
5.0

Still disappointed that you allowed me to select a time to pick up the truck and I made plans for that time to find out when I get there I have to wait for the store to open before I can get the truck. Why allow a 6am option at the store if no one gets there until 7am? Complete failure. The store personnel were very nice, but U-Haul failed to keep their promise on my scheduled time

MATTHEW T. 
Rating:
5.0

Inside of windshield was covered with water spots. Made it hard to see, had to clean it myself. Truck wasn't clean.

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

SHIQWAN G. 
Rating:
4.0

I requested a pickup at another location, turns out the Marketing President went into the system and changed it for the original location without letting me know in any way. Overall my experience with the dealers was great. However, my experience with Uhaul as a company, pretty lackluster.

Robyn R. 
Rating:
5.0

The pick up and drop off was extremely smooth with no problems. Great experience!

Ben H. 
Rating:
5.0

Great Location!

NICOLAS B. 
Rating:
5.0

Everything the perfect! I'll always use this location for my UHaul needs.

CANDISE J. 
Rating:
4.0

Customer did not leave a comment.

FAYE G. 
Rating:
5.0

This is my favorite Uhaul site. Mr. Rana and His associates are an excellent crew to work with. Anytime, I need Uhaul services, I go to Mr.Rana. He is awesome!!!

Ted R. 
Rating:
2.0

I'll been dealing with Uhaul for along time each move I have I know to choose this company but this location of Uhaul service was bad the truck smelled badly, I stop to put gas in the truck and it wasn't starting after about 4 try's of switching the truck on it final started, this happened twice after stopping at another store. I won't use this store location again.

KEYANDA S. 
Rating:
3.0

This truck was filled with cigarette smoke, definitely had not been cleaned.

VONDA C. 
Rating:
5.0

Customer did not leave a comment.

GERALD E. 
Rating:
5.0

Customer did not leave a comment.

PATRICE L. 
Rating:
5.0

Everything was great and on time. Thanks

clarissa E. 
Rating:
1.0

This is a NASTY convenience store! The parking lot is extremely unkept with potholes everywhere. I gave the man the keys and told him I was returning the truck and that there were blankets in the cab that were unused he said ok I'll get it

Melanie B. 
Rating:
5.0

Mr. Rana Uhaul site is my go to site. I've rented several trucks from his site. Mr. Rana is a true professional. I highly recommend this site.

Ted R. 
Rating:
5.0

Dropping off the U haul was very quick and simple. The man running the store was very friendly. If you need to drop off or pick up on a holiday like I did, this is you place. They are always open. Highly recommend.

Christopher B. 
Rating:
4.0

The first place we were to pick up was Nathans Storage in Warrenville. We waited an hour for someone to show up. They had a note on the door when we got there at 215 that said they were running errands and would be back shortly. I called U-Haul and they had to change our location pick up 6 miles away. This was aggravating since we waited for one hour and then had to drive an additional 6 miles to pick up a U-Haul. I returned the U-Haul one day early. Do I get a refund for this day?

Alan P. 
Rating:
3.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

MacArthur G. 
Rating:
3.0

Customer did not leave a comment.

MARGE T. 
Rating:
3.0

Convenience store was dirty. Had to go behind the counter to make the transaction. Staff member was cordial but not in command of English language. Could not explain insurance adequately.

Kirk H. 
Rating:
3.0

Make sure it is clean before renting

Patrick J. 
Rating:
1.0

There was a guy rolling up a blunt in the truck when I went to get in. It smelled like weed inside and looked like someone spit on the windshield. The glove box had some liquid dried on it as well.

CODY D. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

I checked in online but the store location had no record of it.

Tabitha B. 
Rating:
5.0

Radio on/off control could be more user friendly - bumps in the road made it impossible to calibrate. Seats could be of the air type. This would be better for longer journeys. It was a good experience. Will definitely use again.

Barry O. 
Rating:
5.0

Customer did not leave a comment.

Van H. 
Rating:
3.0

AC didn't work in 90+ degree weather Transmission slipping and at times we worried would we be stranded. Truck was dirty interior - items left from previous usage. Overall experience wasn't worth what I paid and will be looking at different options on the future.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

Charley S. 
Rating:
4.0

Customer did not leave a comment.

Sisinio T. 
Rating:
5.0

Nothing Was very quick and lady at store was great

James C. 
Rating:
3.0

Customer did not leave a comment.

wanda K. 
Rating:
5.0

GREAT customer service, easy pickup and drop off (I would HIGHLY recommend this location for ALL U-Haul service needs)!!!!

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

SIPRIANO M. 
Rating:
4.0

Customer did not leave a comment.

tyeshia J. 
Rating:
5.0

Very helpful and took care of things in a professional manner.

ROBIN S. 
Rating:
4.0

Customer did not leave a comment.

Herman T. 
Rating:
5.0

Manager was very helpful and help me hook up trailer and make sure everything was safe and ready to go and also very friendly I am very satisfied

SEAN G. 
Rating:
5.0

Quick and Easy

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

michael F. 
Rating:
5.0

Quick Pantry was awesome, they were able to help me when the original place I reserved from close that day and didn't inform anyone of their hours change

Brandon H. 
Rating:
5.0

nothing staff was very helpful......loved it

janet L. 
Rating:
1.0

This place was disgusting and the truck was just as disgusting. It was a waste of my money cause we could not even use the back of the truck. We ended up packing everything in 2 cars and just used the tow dolly. We also had to attach the tow dolly ourselves.

Joseph J. 
Rating:
1.0

The truck was not clean and the he was not professional at all

Judy J. 
Rating:
5.0

All was good and efficient

Graham S. 
Rating:
3.0

This was not the place were were scheduled to return our truck - 5056 Whiskey Rd was our drop off and it was vacant. It took us over 1.5 hours to talk on the phone to two different people and to finally get our truck to the correct place. We were told it had to be returned to a place that was open, but when we got there we had to log on to turn it in ourselves. This whole experience was not a good one.

Chance P. 
Rating:
3.0

No real changes, was only location open on Sunday near me

Garry R. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The only problem was the phone app. Neither the clerk or I could get it to respond in a timely manner. Eventually the clerk had to scan my driver's license and attach it that way. Phone based is a nice option, but still not ready to be the only option.

Robert G. 
Rating:
3.0

Process was flawless but the pickup location a little sketchy.

Derek D. 
Rating:
5.0

Mr. Rana, provides great service! He and His staff are knowledgeable and professionals....my go to Uhaul dealer. Ted Robinson

Ted R. 
Rating:
5.0

Customer did not leave a comment.

Nick I. 
Rating:
4.0

U-Haul at a 24 hours gas convenience. Can return it any time-day. Guy very nice and personable.

Robert R. 
Rating:
1.0

Don't rent from the pick up location I went to in aiken poor customer service didn't even walk out of the store to inspect the equipment didn't bother to help hook up the trailer and I waited in a store for over a hour to rent the car trailer once he was ready for me he asked for I'd and debit card didn't explain anything or did he ask and opinions or if I wanted insurance for it but after I got the trailer self loaded it and left the store the trailer had a loud noise and the lights had a short they kept flickering I used the trailer due to the fact my wife and son was on the side of the road and I done wasted 3 hours dealing with uhaul stores when I dropped the trailer off on peach orchard rd the gentle man was trying to get it discounted and couldn't get my account pulled up so gave me a free rental and here it is 10:30 and there pulling money out of my account when originally I was paying cash and pick up store demanded a card I will not use service anymore and the money takin from my account needs to be replaced

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Jean J. 
Rating:
5.0

Customer did not leave a comment.

AJane C. 
Rating:
2.0

Attendant claimed to not even look at truck upon my arrival

Matthew U. 
Rating:
5.0

nothing.........nice people

janet L. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Nothing was ready then the mileage was 100 miles off cause my order to be cancel then they took more money out of my account to wait 5days for refund

Derrick F. 
Rating:
3.0

The owner of the location was helpful and friendly and even called the night before letting me know my rental was ready, however when the truck was completely filled and we left in the dark and rain, the running lights did not work making it very dangerous to drive at night.

Nicholas S. 
Rating:
3.0

The trick itself was jerking the entire time I was driving it. The brakes made a funny sound as well. I think I may have been overcharged but the guy at the store argued with me. I asked for a medium truck and was told they were out but they could give me the large one for the medium price, again I think I was overcharged. Could someone look into this and get back with me? 803-761-3153 or Queengrammy2013@hotmail.com Thank you. Lisa Burretto

katherine B. 
Rating:
5.0

Easy in and easy out

Selena K. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

travis B. 
Rating:
3.0

Low the price on mileage.

cheryl H. 
Rating:
5.0

Nothing great customer service

tina G. 
Rating:
5.0

Customer did not leave a comment.

diane D. 
Rating:
4.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Have a sogn as to where to leave the truck.

j. Robert S. 
Rating:
5.0

Service was great and friendly. Equipment was clean. It was an enjoyable experience.

juanita W. 
Rating:
5.0

Customer did not leave a comment.

Carl E. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
4.0

Would have been nice if the inside had been wiped clean.

Martha M. 
Rating:
3.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

mysti G. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Staff were nice and took care of my return promptly

Steve F. 
Rating:
2.0

Store clerk tried to tell us we owed an additional 185.00 for mileage overage. When we disagreed and stated that we knew we had not driven over 400 miles he finally had someone go out and check the mileage again and realized he had written the number completely wrong. Not sure if this was a real error or a way to get more money. Once the error was realized he apologized but overall we were not pleased at how it was handled.

Jimmy P. 
Rating:
5.0

Both men at Quick Pantry were very nice and explained everything i asked about the truck. I had no problems at all. If I need U-Haul again, I would use Quick Pantry again.

Marion J. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
4.0

I love the online check in, it was extremely simple.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Lasonja W. 
Rating:
5.0

Keep doing what you have been doing.

Donnie M. 
Rating:
2.0

There clerk was busy waiting on other customers and I actually typed in some of my information on his computer to expedite the process. The parking lot is very small and the trailers are parked near gas pumps, making it inconvenient to get to them.

marty I. 
Rating:
3.0

I kept being interrupted as customers were walking in. I thought it was very unprofessional. I guess because I was dropping off the truck. I would not feel safe going there after dark.

Angela S. 
Rating:
4.0

Owner was exceptionally helpful

john C. 
Rating:
2.0

Be knowledgeable of prices and services. Staff attempted to overcharge me twice until I proved I was correct. I booked for 15 miles and only used 10 returned on half and he stated I needed to pay for $5.00 worth even though it was correct

Tamikia J. 
Rating:
2.0

This location was a part of a gas station in which there was only one person running it. He was spread between checking people out at the gas station, people purchasing bus tickets and myself trying to get my reserved uhaul. I have never placed a uhaul on the pack of my truck but today I did. I will not come here ever for a uhaul pick up/ drop off.

Samantha C. 
Rating:
1.0

One clerk in the store dealing with counter customers and UHaul customers, who are dealt with secondhand.

Robert C. 
Rating:
1.0

I put gas in truck before returning and still had to put another $10.in the tank otherwise the guy was going to charge me 36.00 to put gas in it to put gauge back at 5/8 of a tank

BRIAN K. 
Rating:
5.0

Nothing....everything was great!!!!!

Patrice P. 
Rating:
2.0

Just concerned about being overcharged

Greg B. 
Rating:
1.0

Everything was horrible

michelle O. 
No reviews have been submitted for this location.

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