I was told that I didn’t have to pay until after I brought it back and they would adjust my charges based on mileage. That never happened. I was charged at the very beginning for 75 miles but did not use all 75 miles and was never issued a refund for using less miles. I was never given a receipt that I returned it a day early either. I feel like I got overcharged and that the guy running the rental is way too loosey goosey with the rentals and the accuracy of charges for customers.
Christina M
Customer Reviews for Quick Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just not as convenient to my original requested location, not as close to home and friends. Had to wait 45 minutes for my truck to arrive beyond my pickup time.
Matthew FGreat place they were very helpful..and was so convenient to bring the truck and fill gas there..will always go there first if I ever want a truck.
VARUN PIt was easy and so quick ..
Sandip PI was supposed to pick up at 8:30 am. The clerk on duty couldn't do the truck pick up. They called me back later and I couldn't pick up the truck till 11:00 am. The whole pick up was done with someone over the phone versus in person.
Kwame OGuy working the Quickstop was friendly but the place had no sign even saying it was a U-haul location. Overall it was fine.
JEFFREYWAYNE SIt was a very easy process. Thanks
Paul SI never received a final bill
Meg SEasy checkout, equipment in expected condition…could not be happier!
Richard LPersonnel were very helpful - connected the trailer and made sure it was secured safely
Michael IGreat experience overall. Thanks.
garrett gAwesome service. Helpful people. Guide us like we’re family. Such a amazing serice I’ve even got from uhaul.
KEVIN PDrop off was very quick and easy.
elane vSee comments above
Bill SThe vehicle was dirty. Had no A/C. The check-in process was unorganized.
stanley vParking lot was awful to park the big truck in.
Christina BThere is nothing I would improve at this location. Everything was set up just right
domonick aYou can insure the windshield wiper blades are changed regularly. Wipers need replacement on this vehicle.
Philip SThey experience was professional and pleasant
Sean BThe uhaul was pretty beat up but the pictures posted by uhaul did not indicate that, so we had to take lots of new pictures. However, the parking lot was incredibly tight, so it was hard to take pictures as other uhauls were blocking it. We also were not given the fernie pads that we paid for.
Elizabeth BRep made no effort to look at truck when he was informed of bulge in tire. Told me don’t worry I had insurance if anything happened! Lied about gas mileage. I am seriously upset about this!
Eileen BCustomer service would be improved.
Sheila GTake pride in keeping the rental trucks cleaner!!!
Jennifer PThe check engine light was on the whole trip. I was told not to worry about it. Change oil message was also on
andrew wLocation was fine and the representative was friendly.
john bThe location and rental process was excruciatingly tedious and unprofessional.
Keith KTruck sounded awful like the transmission is struggling, people before me left a mattress and box spring in the truck so we had to make an extra trip. Management rectified the situation however and that was very nice and appropriate. First issue I have ever had with Uhaul, so it will not stop me from using them.
Lori V