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DENISE H
Customer Reviews for Quick Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Enjoy doing business with this place. They come out and make sue equipment works. Friendly and helpful!
ROBERT TThis was by far the best U-Haul rental experience I've had!
LEE DNothing at this location. The lady knew what she was doing, very nice and friendly.
Sue sUhaul at Blairs Ferry Rd did an excellent job for me. They did the hooking up and unhooking. That helped me a lot. Equipment was clean and ready on time. Thanks Uhaul.
BURTON CTruck was clean and that, young man at counter was not sure how to do a walk in reservation. But other than that truck ran good
IRA JRude and unprofessional. Rolled eyes when asked if he could put the appliance dolly in the truck.
AUBREE LThe employee that helped us was very polite.
TERRY NI filled the gas tank at the drop off location. I filled it until the pump clicked off. The fuel gauge read F. You then charged me $6.50 for gas. IF we need to engage in additional steps to ensure the necessary amount if fuel is in the tank to avoid additional charges it would be **nice** if you would let us know what steps we should take.
Stanley SGreat experience renting a vehicle from UHaul and this location. Van was clean and ready to go. No wait at all with online check out. Very efficient and helpful, friendly staff.
Bret NSmooth process. Helpful staff.
Brenda MStaff was very friendly & helpful.
JAYCE SThe truck driver side door was damaged and the vehicle needs an oil change bad. No way it should’ve used that much gas in only 25 miles
DANIEL KWas it great experience, hope I don’t have to move again, but it I do it will be U-Haul and the same location.
JOHN SThe inside of the truck was clean, but the outside was covered in bugs, lot's of bugs, could barely see through the front windows, the attendant attempted to clean it, however it just made it worse. But atleast he tried..very friendly staff!
TAMMY KLet renters know drop off locations when they rent
MAKPI LGreat customer service. Thank you!
STACY MI was way over charged for a rental the girl behind the counter didn’t know what she was doing had to call someone to walk her through it then charged me $215 for a $19 rental to go 30 miles for a couple of hours then charged me again when I dropped it off a total rib off
Maria SRemain very courteous. Thank you for the assistance and the smile.
RICKY BThis location is a gas station. Had I known this when my reservation was adjusted by UHaul, I would never have agreed to pick the truck up there. There was only one attendant at the store and she has to check out gas station customers while I was trying to get the truck. The paperwork was incorrect—it included equipment I didn’t request—and yet the one piece of equipment I did ask for was not available, but still included on the bill. I was told to sign the contract and I would be reimbursed later. I said no. I was warned that she was going to have to call her manager. I said that I would wait. 45 minutes later I was provided with a corrected contract. As I was handed my copy of the contract and the keys I was told “The check engine light is on, UHaul knows, just go.” I went to the truck, started it to confirm the light was on and called UHaul to ask what I was supposed to do with the truck. After speaking with both customer service and roadside assistance, I finally got under way—an hour after my reservation time.
Sharon CThere was no one to show functioning of equipment. Once asked for help manager asked whether I know how to drive a car. I am living in US from last 24 years, drive and own 4 cars. When we returned the equipment manager took more than 30 minutes to attend us as he was talking on phone . He continued talking on phone even after assistant staff reminded him that customer is waiting for check out. That is not acceptable in any business. When I told him about wait time, he said we run the business like this. I do not think any business in US will allow this. Manager was very rude during conversation. I will not recommend anyone this location and manager.
Ram NThis experience was terrible. I couldn’t understand the woman who was working at all. And then I was DRASTICALLY overcharged. My $29.99 +mileage rental turned out to be nearly $100. Very disappointing.
Mary LHad children with me and didn't appreciate how half the location was liquor, vaping, and other items not appropriate.
Aaron UWas just a gas station, lady that helped me was able to check me out, but did not really have any other information about the rental. I did NOT get my utility cart that I rented, no one gave me a refund, they all kept passing the buck and saying everyone else should refund me. I would like to get a refund for that.
Jason GQuick easy and efficient.
Michael GThe young lady needs more training on checking in customers. She struggled with the license portion of checkin, and I had to type in my own information.
Abram PThe person who went through the purchase process didn't know what he was doing. It took far longer than it should have. I had to come behind the counter and help him with the process. Also had to hook up the trailer myself.
Perry CThe mileage was wrong in the final invoice.
MOHAMMED RI ordered furniture pads which were not included in the truck. I was able to make it work with blankets but it was unfortunate. I’m thankful you were able to work with me in getting a truck since the location near me didn’t have the right size. However I know pickup was incredibly difficult. Instead of 15 min it took nearly an hour.
michael rI was not happy at all with the location, the customer service was a joke. Every time I called to follow up on my return I kept getting the run around and then disconnected
Jerramie GVery convenient new location. Laid back. Helpful.
AARON SIt was obvious that the owner was new to UHaul. Took almost an hour for a rental when I had all the paperwork already completed. No furniture pads at the location, had to drive to another location to get them. Inconvenient.
Michael NI got double charged by your location. It took 3 hours to do something it should have taken 1. The gate was bent and caused issues. I will not use uhaul again.
Nathaniel A