Small facility but wow! The return was the easiest I experienced.raymond K.
Customer Reviews for Quinn Equipment Inc
(U-Haul Neighborhood Dealer)
Marion, IA 52302
(Located at the Quinn Storage Complex on 25th Street)
Services at this Location:
- Mon–Fri8 am–12 pm
- Saturday8 am–11 am
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Me brindaron el camiÃ³n todo sucio y la gasolina estaba mÃ¡s abajo del limite donde se supone que me lo brindaran y aun asÃ tuve que entregarlo con mas gasolinaMaryangely A.
Customer did not leave a comment.William C.
Customer did not leave a comment.Jason S.
best service in MarionEdmund G.
When returning truck wasent able to complete what was asked when using the app not sure now if my return is completed.Marcy H.
Customer did not leave a comment.LISA W.
Customer did not leave a comment.SHUKURU B.
Customer did not leave a comment.brin B.
Customer did not leave a comment.Michael F.
When I booked online it said a certain amount of miles came with the rental rate. Yet I paid per mile, had to gas it up, which I was around 30 to 40 of my own cash. The actual rent on the truck was the one reasonable amount. My guess is you don't cultivate returning customers.Nichole B.
The U-Haul app was painful. Most people would consider me pretty tech savvy, and I still struggled with this app. I had to take my picture at least 10x for the live verification to acknowledge it. The app timed me out more than once as I was uploading things. The live verification call to the person I listed (who was sitting right next to me) took almost 15 minutes alone. The equipment was clean and in great condition, I would just highly not recommend using the self service/the app until U-Haul has worked out the app's issues. *On the flip note, I was able to check the equipment out sooner than if I had to go to the SW store -- but you really need patience to use the app.Mary N.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.dallas A.
Customer did not leave a comment.Christina R.
Customer did not leave a comment.Melvin H.
Customer did not leave a comment.AMIT A.
Customer did not leave a comment.Loren W.
Customer did not leave a comment.PAUL G.
Customer did not leave a comment.Tom W.
Customer did not leave a comment.Mitch H.
Customer did not leave a comment.Jerry O.
Everything was fantastic and as expected. Vehicle was clean and drove great.Katie C.
Parking space was somewhat limited due to recent equipment returns, but nothing that was unmanageable.Kenneth B.
Customer did not leave a comment.Ronny D.
Vehicles were not numbered as in the app. Took 15 minutes to find the correct truck. My truck was 50 yards away from main building at end of row of garages. Truck should have been parked out front ready for pickup. Very frustrating.Chad S.
Was not attended at all even thou it was supposed to be open until 6pm. Again had to drive over an hour out of the way to drop off even though there are two huge U-Haul sites in Iowa CityRussell S.
Very helpful staff, they made the process very easy when the u-haul app made things very difficult.Robert Y.
I will never use the agent-less access to a uhaul again. It took an hour to get the uhaul. Add every person you've ever known, then asks for a copy of your rental agreement like I carry that with me? Then 20 photo uploads on return as well as manually entering in all the data... terrible....William P.
Excellent customer service. Easy online process.karen L.
Customer did not leave a comment.Joelle S.
I dropped the truck off here so didn't do much or interact with anyone.Kathleen M.
The girl who checked us out was very nice and helpful and the man (owner, possibly) was, too; however the truck itself could definitely have been better. We have rented from here three other times, but this 10 foot U-Haul truck was probably the worst truck we have ever rented. The ride was so bumpy; it definitely needed new shocks. The tires basically were bald, but luckily in July it didn't matter. We are renting another truck coming up, so hopefully the next one is better.Christy G.
Customer did not leave a comment.RICHARD A.
Customer did not leave a comment.Roy P.
Customer did not leave a comment.Allison A.
Just be sure that the equipment reserved is at this facility for pickup. This time it was, but for the previous reservation for this location I had to drive way over to the west side of Cedar Rapids to pick up my truck. All was good for this reservation, though. Staff was friendly and helpful, which I liked!Michael M.
Customer did not leave a comment.Ross M.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.Wade K.
Customer did not leave a comment.BART S.
Customer did not leave a comment.Christine G.
Small inventory but fine for drop offs.Dennis H.
Every time I have rented in this location, their "system is down", which seems to be an excuse at this point. My most recent vehicle was covered in sand and what appeared to be crushed Doritos. It also stank as though it had been transporting live stock.Matt S.
Dropped key in box, they were closed before 5pm. Then saw sticker on box to take pictures of the odometer and the truck. Too late for that when the key was already in the box. We had to guess at the mileage and no pictures.LISA W.
Customer did not leave a comment.Timothy E.
Customer did not leave a comment.lorraine P.
All self serve app is is a pain could not access it had to get an android phone from sonMartin A.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Travis J.
The app was not working after payment is authorized. When reserving the it automatically chose to do self pickup option , the dealer was available and after trying calling to customer care , after one hour dealer gave the key . The app was not showing the key code , when called customer care they said they are facing issues call after 30 mins . Very bad experience on a working day I had to come back to work within 2 hrs . I would not recommend app to anyone , may be we need to try in person with shop to pickup vehicle .UMESH S.
Customer did not leave a comment.Ruben T.
The app was rediculous! There were keys from a previous renter in the cup holder, I left them there.Rebecca D.
Customer did not leave a comment.donna H.
Online drop-off did not take photos. Dropoff app wasted my time.Terry G.
Customer did not leave a comment.Lynn M.
Customer did not leave a comment.ANGELA H.
This was the worst experience I have ever had with U haul. The lock box and virtual pick up was awful. It took me almost 2 hours to get my truck because of the process and having to get support to help me. I had to pay my movers to sit and wait for 1.5 hours which cost me over $200 extra. I will never use U-Haul again!Ursla L.
Customer did not leave a comment.GREGORY H.
Offices closed yet web site said it was regular open hours on Saturday morning.Jerry J.
Customer did not leave a comment.Troy K.
Customer did not leave a comment.Tobias S.
Customer did not leave a comment.Steve W.
Very friendly fast. Clean vehicle. Great experienceMichelle L.
Customer did not leave a comment.Mitch T.
After already paying for the rental I was charged additional $57.00 and I have not been reimbursed for thatJames B.
All went well on the drop off.Dwayne H.
Customer did not leave a comment.Carol H.
Not enough spots to park the trailer. It would have been nice to have people working during their posted business hours.RANDY C.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.John S.
We picked up the truck Saturday around mid-day when Quinn Equipment is normally closed. I don't really like using apps and online-self service stuff, I like to just go in to a counter. There was no one there, they were closed, but we called the number for the location and a guy answered and was able to get us helped out over the phone. What could have been a very stressful situation was a minor inconvenience. Very happy with the service and everything.BRIAN V.
Customer did not leave a comment.Antronis B.
Customer did not leave a comment.stuart S.
Customer did not leave a comment.Antronis B.
Everything went great. Location, personnel, and equipment. Made moving very easy and simple. Thank you for the help. Michaelmichael K.
The staff member we worked with was friendly, professional, and helpful. This location is very conveniently located in Marion, near our home also. My only concern was the large areas of frozen and bumpy snow/sleet across the parking area when walking up to the office. Be careful!Julie B.
Customer did not leave a comment.Diana P.
Customer did not leave a comment.Michele B.
Customer did not leave a comment.RON N.
Customer did not leave a comment.Geoff W.
Customer did not leave a comment.Katie N.
Customer did not leave a comment.Tom F.
Good service, fun guys, and knowledgeable.Kevin M.
I had trouble with the app/location services and couldn't scan the barcode at the location to let it know I was there. Had to use my FILs phone, then it worked. So it was something in my settings but it never told me how to fix it or what I needed to do. That was the only issue I had. Otherwise great. Thanks!Jeffrey S.
They do not answer phones or return calls from answer machine. Operator ignored call while we were there. Inaccurate milage on contract and back of truck interior needed washing. Sent out on our long journey with only 3/8th tank.ed K.
Customer did not leave a comment.Madison O.
Customer did not leave a comment.Josh H.
Customer did not leave a comment.Lee U.
Customer did not leave a comment.Robert Z.
Customer did not leave a comment.Carl F.
I like the owner, friendly and helpful. 4th rental from the location this year.Roger K.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Pat K.
Personnel on location said they didn't have time to check in equipment. No one else on locationANTHONY C.
Customer did not leave a comment.ANTHONY C.
Customer did not leave a comment.Matt W.
Customer did not leave a comment.Daniel S.