Customer Reviews for Quinn Equipment Inc
(U-Haul Neighborhood Dealer)

1,421 reviews

400 35th St   Marion, IA 52302

(319) 377-1926

Location Hours

  • Mon-Thur: 8 am - 3 pm
  • Fri: 8 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(319) 377-1926

400 35th St
Marion, IA 52302

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 3 pm
  • Fri: 8 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DIANA M. 
Rating:
1.0

Was not told the UHaul had to be back by 10am or so the next morning or else I would have to pay for another whole day, USUAL wasn't picked up until after 11am so I figured I had till 11am to get it back since I did the 24 hour option. Customer service was poor. And I had a hold on my account for over $50 for almost a week and they couldn't help me get the hold off so the money could go back into my account.

Kira M. 
Rating:
5.0

Not much, if anything. Very easy to rent and return. Appreciate it

Brad Y. 
Rating:
5.0

Customer did not leave a comment.

COY W. 
Rating:
4.0

Get your app to work. It never showed I had a reservation. Always had to call to pick up and drop off truck. Was not an easy process at all. Employee at Quinn had given me his personal number to call him at 6 am for help. Thankful!

TRACY V. 
Rating:
5.0

Customer did not leave a comment.

MALLORY E. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

The keys were not in the lock box when we went to pick up the truck after hours.... Left us scrambling to find a way to move in the rain.

Ryan B. 
Rating:
3.0

Customer did not leave a comment.

RANDY K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

The return app did not work

wayne G. 
Rating:
5.0

Customer did not leave a comment.

Blake W. 
Rating:
5.0

Nothing. It was all great!

clark C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK O. 
Rating:
5.0

Customer did not leave a comment.

LYNNE P. 
Rating:
3.0

Customer did not leave a comment.

Peter Y. 
Rating:
4.0

Customer did not leave a comment.

SCOT B. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Everything worked great!

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

IVAN G. 
Rating:
3.0

Customer did not leave a comment.

STEVEN W. 
Rating:
3.0

Use a web browser to do the checkin/check out. The mobile app times out and creates problems. Trying to call uhaul for help is long and frustrating, so be prepared to sit waiting for hours if you do need customer assistance.

Shawn B. 
Rating:
4.0

Quinn was helpful and worked with us. We just didn't get the right truck. That was not Quinn's fault. We reserved a 20 foot truck, never got a call from Uhaul to finalize where to pick up the truck and none were available. We ended up with a 10 foot truck which was nowhere near big enough.

Benjamin L. 
Rating:
4.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
1.0

When I made the reservation at Quinn Equipment Inc, it was for a truck and an appliance dolly. As I was only moving a couple of items in town I was okay with the 12pm-6pm time frame as I would need it maybe 2 hours max. So I told the family that I am grabbing the stuff from that I would be there at 2. The problem though was when I went to the location to get the truck and appliance dolly, the dolly was not there. I called the U-Haul number that I was given and the first time I was on hold for 15 minutes before being told that representative was in St. Louis, MO and cannot help me. She then transferred me to the Iowa department, but all that did was put me on hold for 10 more minutes. After that 10 minutes it sent me back to the representative in MO who then tells me to hang up and call again. At this point I had to call and tell the person who I was grabbing the stuff from that I was going to be late. I then called the U-Haul number again and finally got to a person in Iowa. They said the only option I had was to go to another location that was 20 minutes away to grab the appliance dolly. So I drove 20 minutes to the other location, and received the dolly. I then went back to the Quinn Equipment Inc location to finish up the truck check out on the app. During the checkout process of the truck there is a section in the app to upload pictures of the truck for damage before I sign it out. The app would not let you upload photos at it kept timing out. After all the issues I was finally able to get to the address to pick up the items I bought. That though was 2 hours later than I said we would be there by. This wasn't just a little pain, but a big issue. The items we were moving weighed over 100lbs (hence needing an appliance dolly). Not having one ready to go made us adjust our schedule, and make everyone change their plan because of this. I am very upset, over this and I do expect to get called about this.

Bruce L. 
Rating:
5.0

Was ready to go. No issues what so ever...

WADE K. 
Rating:
5.0

Customer did not leave a comment.

Lynn U. 
Rating:
5.0

Customer did not leave a comment.

Ross M. 
Rating:
5.0

Customer did not leave a comment.

Erik H. 
Rating:
5.0

Very friendly and helpful.

COLLEEN L. 
Rating:
4.0

Customer did not leave a comment.

JOE L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Uhaul did not provide the truck in the city requested. We had to fight for a location that was workable but not the closest. They also bumped the price up by over a $1,000 even though I reserved it 2 months earlier. They were difficult to work with and would not commit to having a truck until the last few days.

DOUGLAS K. 
Rating:
5.0

Unsure how we were supposed to check the truck in. Hope we did it correctly because we got done early yesterday...LOL

Brad G. 
Rating:
5.0

Customer did not leave a comment.

Sarah K. 
Rating:
5.0

GREAT STAFF

Joseph H. 
Rating:
4.0

See above comment numbers 1 and 3 for clarification.

Vicki S. 
Rating:
5.0

Customer did not leave a comment.

Mahmoud E. 
Rating:
1.0

I thought I reserved a uhaul truck from the location closest to me but it was unavailable even though I reserved it few weeks in advance.

Addison N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
1.0

Customer did not leave a comment.

Casey K. 
Rating:
4.0

Very easy and great equipment. Not a lot of spots to park the big uhauls. Wasnt sure where to park without blocking storage container.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Great friendly staff! Quick and professional.

Vaelan M. 
Rating:
5.0

Customer did not leave a comment.

DELINDA B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

More of an overall suggestion than a site-specific suggestion: The truck we picked up had some minor damage which we did not notice as we picked up the truck in the rain. When I notice the damage, I was very worried we would get charged. It would be nice to have a sheet saying what if any damage already existed so everyone knows who is responsible for any damage.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Krystyon F. 
Rating:
5.0

Customer did not leave a comment.

Rex B. 
Rating:
5.0

no problems everything worked fine

LAWRENCE S. 
Rating:
3.0

Customer did not leave a comment.

RENAE B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Pidge S. 
Rating:
5.0

Customer did not leave a comment.

PERRY C. 
Rating:
2.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Keep up the great work . Thank you

Stephen W. 
Rating:
5.0

Staff was friendly,courteous,and helpful

FRED DELIVAN V. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

quick and easy. Truck was clean and service was friendly and helpful.

ken S. 
Rating:
5.0

Very nice staff. Very easy check in and clear instructions.

Matthew M. 
Rating:
5.0

Convenient location to pickup and drop off the retail equipment.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

MIKE A. 
Rating:
5.0

Great service!

Doug L. 
Rating:
5.0

Customer did not leave a comment.

JON G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
4.0

it took a while for the employee to warm up. it was more of a transactional setting at first. Eventually he loosened up and was more engaged rather than viewing this as a transactional process only. good first impressions are lasting

Michael J. 
Rating:
2.0

Nothing

robert H. 
Rating:
5.0

Customer did not leave a comment.

JULIE H. 
Rating:
3.0

Customer did not leave a comment.

ANGELA L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

mellisa J. 
Rating:
5.0

Good to be done pulling a trailer. The gentleman was welcoming and polite. The facility was very clean and nice. COVID standards were inplace. I will use Uhall again.

Ramona G. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
4.0

Customer did not leave a comment.

Gbenga A. 
Rating:
5.0

Customer did not leave a comment.

Kim T. 
Rating:
5.0

Your app for returning needs improvement. Needs an option to turn on the camera's flash.

Perry C. 
Rating:
5.0

The person was very pleasant

Patty S. 
Rating:
5.0

Customer did not leave a comment.

Shukuru B. 
Rating:
4.0

Smooth experience overall with mobile check in. Only complaint was that we ordered a couple dollies for transporting furniture, but never received them. They did refund that portion so that was good.

Alexandra N. 
Rating:
5.0

Customer did not leave a comment.

patrice P. 
Rating:
5.0

GREAT PEOPLE TO WORK WITH EVERYTHING WENT PERFECT

Joseph H. 
Rating:
4.0

Wash the truck and trailer.

Joel S. 
Rating:
4.0

Quinn Equipment has always been a friendly place and they are always ready to help with my moving needs!

Dean R. 
Rating:
5.0

Customer did not leave a comment.

QUENTIN T. 
Rating:
5.0

Everything went perfect. Even had the truck warm for me when I got there. Great job. Thank you.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
4.0

I was initially given the wrong truck, but this was corrected quickly and easily.

Jodie P. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

alvin B. 
No reviews have been submitted for this location.

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