Customer Reviews for Qwik Pack & Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Qwik Pack & Ship

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Eugene M.
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I would like to see a locking tail ball hitch,we stayed overnight on our trip and I came up with a clever way to lock out the trailer

JOSHUA O.
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Hard to find when the gps directions take you to the front of the mall but other than that it was easy and good.

Lloyd H.
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Location didn't smell fresh.

Pete N.
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Customer did not leave a comment.

BILL J.
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Customer did not leave a comment.

Mark L.
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Colby was terrific!

Paula R.
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Customer did not leave a comment.

Kathryn C.
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Cleanliness

Maeghan S.
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The check-in experience still requires the renter to go into the store, which sort of defeats the purpose for doing it on your phone in the first place.

Calvin H.
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The truck we were given leaked when it rained and many of our boxes got wet on the bottom. This is not cool. wet boxes endanger the contents. Plus we were planning on storing some of these boxes for some period of time. Now the boxes have to be repacked into 'good' boxes. The truck was old; check engine light came on before I could get the truck home; roadside assistance checked it out and said to ignore the light if it came back on. hope for a better truck next time.

Chancellor S.
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Customer did not leave a comment.

AARON H.
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Customer did not leave a comment.

Makenzie Y.
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Customer did not leave a comment.

Wallace J.
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JEFFREY GORDON G.
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Haris B.
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Rodney K.
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The store was closed. It was Monday, Labor Day.

Gerrit M.
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The Truck Battery was flat when we went to pick up the vehicle. Fortunately we had jumper cables and were able to get the started and we put the battery on a trickle charger overnight. The vehicle itself was clean, well maintained (except for the flat battery). Would highly recommend Quik Pack & Ship, they were friendly, courteous and helped us deal with the flat vehicle.

Wallace J.
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Customer did not leave a comment.

Kevin C.
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We added 30 moving blankets and a dolly. When we received the truck the items were not in the truck. It made our move difficult. Also the store hours are terrible. We had to do a phone pickup because the store did not open till 10 am.

Randy C.
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Customer did not leave a comment.

Leslie L.
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Customer did not leave a comment.

Wallace J.
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Customer did not leave a comment.

MOHAMMAD N.
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Customer did not leave a comment.

Katherine C.
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The man on the phone, and at the desk when I came to pick up the trailer, was apathetic, slow, disinterested, and uncommunicative. He acted like his mother made him work there and he just didn't care. Picking up the trailer took forever, even though I checked in online. Then the trailer coupler did not fit over my 2" hitch ball, which was clearly marked 2", even though the U-haul web site said a 2" ball would work. I had to switch to another trailer, which fortunately was available, and the man was helpful with that. But he said he would change the contract to indicate that I had a different trailer than the one I originally rented, and he did not do that. I had to call U-haul and notify them of the equipment switch. I do not know if the first trailer had a damaged coupler or what, but the second one fit easily over the 2" hitch ball. It took about an hour to pick up the trailer, which is insane. The second trailer--the one I ended up taking--WAS clean and well maintained and looked a lot better than the first one.

George T.
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Customer did not leave a comment.

Judy H.
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The windshield wiper blades were useless, it was almost like they were only touching on the tips because they didn't whisk away the water, just smeared it so that I had to pull over and wait for the rain to stop. This was a huge inconvenience. I will stop by the shop tomorrow to let them know but seriously, they must be several years old to be that bad. Otherwise, the truck worked fine. Your online reservation system did not work fine. It gave me one mileage, the guy in the office gave me a different one. I order 10 blankets but he only had bundles of 6. He had me down for a handcart, which I didn't order as I own my own. your system needs some good QA work and an overhaul. This really frustrated me.

brandon W.
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FIX YOUR TRUCK THE WHEELS ALMOST FELL OFF. I am a very experienced Box truck driver and it takes a LOT to worry me when driving anything under 32' but this truck was the most ragged piece of equipment I HAVE EVER DRIVEN!

Derryl R.
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Great service.

WALLACE J.
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I liked the side to side opening of the rear doors of the 12x6 trailer vs the roll up door.

Laura K.
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To expensive!

Debi J.
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Customer did not leave a comment.

Gregory T.
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SHANA R.
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Christopher M.
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Owen C.
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Quick easy rental - 15' truck seems to get better MPG than other rentals several years ago. Completion of rental was a snap - here's the key!

Steve D.
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Clean, timely and point on.

PAUL C.
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Customer did not leave a comment.

Sabrina K.
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It was easy and didn't take long to get the truck. Great experience.. will definitely rent from there every time.

NEILL C.
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This bill is not correct .... Call me please. 919 482 6483

Charles B.
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Customer did not leave a comment.

dietrick M.
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Customer did not leave a comment.

DIEGO T.
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4 hours late in getting my truck. I reserved 7am and paid movers to be there at 8am. Called evening night before to be told the truck will not be ready until 10. Got there at 10 and website issues stopped me from getting the truck until 11am. Lost 3 hours of moving and $300 as I had to pay movers to sit there. Will be calling customer service today when they open. Now I have to rent ANOTHER truck because we didn't finish as movers had another job.

Randall M.
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Note: I had commented when I turned my truck in that the furniture dolly that I was supposed to get when I picked the truck up was not available, so I went without. The attendee said he would give me credit for the dolly when I turned the truck in. I turned the truck in Memorial Day so no one was there. I was supposed to get a $14 credit, i.e. $7/day for the dolly for 2 days. I only received a $7 dolly credit for one day. I am still owed a $7 credit. I can't keep chasing this but I am not satisfied that the Uhaul store has acted professionally. Thank you.

Otto H.
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The entire process of renting and returning the vehicle is time consuming and way too much information is asked. Since we didn't have another contact, our passport etc we ended up going in the location and having to reenter all the information again. An hour later we had a truck rental. For this reason we will not be using U-Haul again But will use the competition.

Caleb A.
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Customer did not leave a comment.

Nicholas O.
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Make sure rental equipment is available before offering it. The dolly I asked to rent wasn't available and then they didnt have a replacement but I was still charged. I had to call multiple times and the refund still wasn't provided how it was supposed to be.

Robert M.
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Customer did not leave a comment.

Donna S.
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The trailer hitch came off when taking to my location. It damaged the paint on my lower bumper. I was lucky I was going a slow speed in a subdivision and could pull over. I would have had a much different outcome.

Andrew M.
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Customer did not leave a comment.

Wallace J.
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I would use this location again.

Carlos H.
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Consider changing internet station that was playing on store computer during store hours. The broadcast was not using appropriate Language as it contained all sorts of explicit and foul that would probably make your mom blush and children fill the curse jar...

Nicholas W.
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Customer did not leave a comment.

Bill H.
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Customer did not leave a comment.

Barbara R.
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Michael P.
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Dennis D.
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The man at the counter was terrific!

Lloyd H.
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Customer did not leave a comment.

Helen P.
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Have more options available. There was only one 15 ft truck there. I had it reserved but the night before it was in an accident. I had to take a bigger truck that cost more in gas! And I drove 4 1/2 hours to pick it up but was not notified about it no longer being available.

Jerry S.
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Customer did not leave a comment.

Christopher G.
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The attendant was very helpful in the return of the trailer and offered some discount due to the water damage. Very attentive and courteous

Kevin L.
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Person at Quick Pack didn't listen to me when I asked to change my destination and as a result I was charged a wrong destination fee of over $100. I filed an investigation and never heard anything back from Uhaul. I've used only Uhaul for my entire life but will not again

DAVID M.
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Told the guy at least three time it was for one way rental and he insisted it was for round trip rental. ????? This is the first time I have ever used U Haul. The guy never came out to show me how to or even look to see what I was going to pull the trailer with. Also watch the tax gouging. I think they took me on that.

CORNELIUS M.
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Provide better customer service for the equipment being rented out. Check equipment before re assigning to another customer!

joy R.
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Customer did not leave a comment.

Thomas C.
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Customer did not leave a comment.

Nikki D.
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The individual who was working on 1/11/20 was 20 minutes late. Then said the computers were not working, couldn't give me info on the truck so the kind uhaul customer service individual who was helping me could set me up. I had to go get the mileage and gas myself. The experience was terrible and I would NEVER use or recommend this place again. However, your customer service center was very helpful in getting these issues resolved quickly.

Matthew S.
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Nothing, this location was extremely kind and helpful.

Andrew B.
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

Gary B.
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Customer did not leave a comment.

Charles K.
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Told him the trailer leaked and wet my cargo, all he wanted to discuss was that I was late on my return, which I knew and was unavailable

Marion M.
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Customer did not leave a comment.

Timothy B.
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We did the mobile unit so we didn't have any contact with any particular person.

richard M.
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Only one person at pick up location. He does other business so it's a wait not worth doing in the future.

jack C.
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More space for returns

Phil M.
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Customer did not leave a comment.

rodney F.
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Friendly courteous service and good quality equipment. Newer truck which I appreciated. Thanks

Samuel R.
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Have attendant hook up the trailer. He was the only employee at the site and was too busy with other customers to assist. I hooked up the wrong trailer and instead of just changing the trailer ID number on my contract, I had to unhook and rehook the correct trailer.

Henry S.
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courteous and polite no problem with my drop off.

RICKY C.
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Get pick up trucks

Jacqueline C.
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Unprofessional environment. Loud music blaring in the store like i was entering a bar. There was no vehicle inspection before or after the rental. I got only half the pads I paid for. After I turned the truck in the agent called asking for the pads I did not get. The truck was filthy. I have rented from U haul before and not had these issues.

Ann I.
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The only reason I wouldn't recommend is because I waited almost an hour to be helped. The man running the place needed help because he was swamped with customers for his mailing/shipping business. Other than that everything was fine.

armando A.
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The truck smelled like an outhouse had to drive windows down and AC on. Inside was dirty.

Shawn W.
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Customer did not leave a comment.

Gregg B.
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Customer did not leave a comment.

GENE N.
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The best uhaul rental place ever.

Marion B.
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Get the drop off location (Easton, MD) correct so I don't have to drive to the incorrect location you selected 1/2 hr away (Grasonville, MD) to avoid a "wrong drop off location fee".

Robb P.
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Customer did not leave a comment.

Herman R.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Tommy K.
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Customer did not leave a comment.

Philip B.
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Customer did not leave a comment.

ken W.
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Location was fine, but the used the app for self-checkin and it was a total pain. It kept looping, asking me to take license pictures multiple times causing 20 minute delay before I could actually complete the checking.

Caroline B.
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The process of logging in to the website and getting access to the key took an hour. I was very frustrated with the online pickup process. It took too long.

Keith T.
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Customer did not leave a comment.

Jacob M.
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Charged for gas because the first drop spot denied my return

BONNIE B.
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Customer did not leave a comment.

MARSHALL M.
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Trailer was clean but discovered the right rear taillight/turn signal did not work, Recommend this be fixed before next rental.

Leslie N.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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