Customer Reviews for Qwik Pack & Ship
(U-Haul Neighborhood Dealer)

361 reviews

921 Town Centre Blvd   Clayton, NC 27520

(919) 550-0174

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 550-0174

921 Town Centre Blvd
Clayton, NC 27520

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

They closed earlier than the posted hours and had to drop off. Took pictures of everything myself, just in case there was an issue.

Matthew C. 
Rating:
4.0

I dropped it off after hours and used the app for return.

MATHEW B. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Carla B. 
Rating:
5.0

Customer did not leave a comment.

BOBBY C. 
Rating:
5.0

Picking up and returning the truck was quick and easy!

Cynthia S. 
Rating:
5.0

Thank you for your help.

Vickie B. 
Rating:
3.0

Not if you are in. 26 foot truck. The office was hard to find and there was no place to park the truck easily.

Anna T. 
Rating:
3.0

Was assigned a trailer at another location told to go just before closing. When arrived the trailer was out of commission. Very little tome to make it to the new location.

John P. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
3.0

It wasn't the locations I had the issue with my issues were with U-Haul

Juanita J. 
Rating:
3.0

The van looked like it hadn't been cleaned in a while. There was trash in the door, and cobwebs on the mirror. Plus the back of the van had a ton of dirt in it. The ease of the pickup and location was good.

Derek M. 
Rating:
2.0

The truck shouldn't have been on the road. The driver side mirror was shattered and unusable. The back of the truck was full of water and I had to clean it out before I could use it. When I put it in reverse, the truck took off, even with my foot on the brake. The only way to stop it was to put it in park. Unfortunately this was on a Sunday and the location was closed so I had to deal with this truck.

Jeffrey P. 
Rating:
2.0

Have more accurate Hours listed online.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
3.0

It was hard to find The drop off. Once found it was easy.

TAMMITHA A. 
Rating:
5.0

Customer did not leave a comment.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

DOMINICSALVATORE R. 
Rating:
5.0

Make sure vehicle clean.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Tycara A. 
Rating:
4.0

Customer did not leave a comment.

Romona W. 
Rating:
3.0

This location was so far out of my way that I passed three u-haul locations on the drive. It also wasn't open during my time that I requested so I couldn't pick up my mattress covers I paid for.

Rachel H. 
Rating:
3.0

Customer did not leave a comment.

BRODY H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

I requested a 20ft truck and I was booked on a truck share by a uhaul rep without being advised the location did not open until 1 hr later. Location had no hours posted, did not answer Took me 1 hr to get my truck through their App....when I returned, the location indicated i was lucky to even get the truck, uhaul site was down all day. Bottom line, its harder and harder to get good service from uhaul and almost impossible to these days do do anything face to face. Every time i rent from them, there is a new change or procedure that they add more work to the customer. Im sorry, but i do not work for you Uhaul....remember ?... im the customer.

Robert R. 
Rating:
1.0

Horrible experience. Will be calling in the morning about it. Will never use that uhaul place ever again. Super imperfection also. Very disappointed.

Kaitlyn H. 
Rating:
3.0

The place being open when we are scheduled to pick up would be nice. They were 10-15 minutes late. The uhaul site was down, which took more time, but the gentlemen was very apologetic and clearly felt the frustration of further delaying our pick up. He didn't give us the wire harness to connect the lights until we went in and asked about it. Knowing he had that, if needed (which we did) would have been helpful. Overall, it worked out.

Stu M. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
4.0

Customer did not leave a comment.

Jerome K. 
Rating:
3.0

The store was fine, the gentleman working wasn't very personable. When I decided to down grade to a smaller truck, the clerk didn't give me any information on changes to my contract. A big difference as to now my rental was only 1 day instead of 2, my mileage was alot less and the biggest was the fact the rental office for return wasn't open, so I was charged for an additional day. So much for being helpful & knowledgeable.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda R. 
Rating:
5.0

While doing quick pick up online , if there was an actual quicker process that would be great , Thought it would but it toke longer , It seems like in store is a lot quicker . So didn't see the point to quick pick up ? But thanks anywas !!

Liesha S. 
Rating:
1.0

My card was billed too many time and too high..

Amanda S. 
Rating:
4.0

The front left tire needed air. The cabin could have been a little cleaner, but was not bad. I would rent again from this location.

Myrna I. 
Rating:
5.0

Customer did not leave a comment.

marilyn W. 
Rating:
1.0

Not easy to find. Poor customer service, filthy truck. We looked for the location for at least 40 minutes tried calling several times and could not get an answer. I was sent to a voice mail that was unable to receive messages. When I called the corporate office they said they had contacted the location online and that I would receive a call shortly to help me find the location, I never received that call. I called the location for a forth time and finally received an answer from an employee with a very Nasty attitude from the moment they answered the call. The truck was absolutely filthy on the inside. I would not recommend this location go anyone.

Brent L. 
Rating:
4.0

Exterior was fine. Cab interior needed some cleaning, especially in the cup holders... There were some maintenance issues that the truck needed but they couldn't really know with out driving the vehicle nor could they actually fix it themselves because they are not an actual U-Haul location, they are a dealer.

Dustin E. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Nothing needed

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Brad N. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

N/a

Russ H. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY B. 
Rating:
4.0

Need to clean windshields. It has never been done on this van. I could still see the suction cup marks from when the factory installed the windshield. I have noticed this on all U-Haul vehicles I have rented in the past. Some get so bad that this could be a safety hazard when the sun hits the right way.

Denison L. 
Rating:
5.0

There was no indication online where the truck was located or how to identify the truck. I had to do a live chat with you.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

The easiest experience I have ever had.

Ayanna C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

A little hard to find

Martha R. 
Rating:
4.0

It was easy and I will rent from here again. Thanks

DORIS M. 
Rating:
3.0

Customer did not leave a comment.

Whalen C. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

No designated parking for the truck which made it slightly difficult to find somewhere to park, especially if you're already uncomfortable with driving the truck.

Camille W. 
Rating:
1.0

The store was close at 10 am and it was supposed to be open also the sistem didn't work

Eddy C. 
Rating:
2.0

Customer did not leave a comment.

Tamas S. 
Rating:
5.0

Customer did not leave a comment.

Yvonne D. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
3.0

We reserved a uhaul about six days before we needed to move and all was well when we reserved it. We requested it being at a local shop in between are move locations. We scheduled it for 10am-3pm enough time for my boyfriend and I to get it go to my house, our storage unit, and his house in one round trip and then to our new house. Two days before I received a text and email saying it was going to be at that location at 10am. So this morning we woke up, went and got the keys to our new place, and went to the location it said it was going to be at. Once we got there they said that our items we requested were not there and it was at a location about 45 minutes away from everything we were moving from and to. We asked if they could do anything there for us and they said they couldn't because everything else was reserved. Then we asked if we could get one somewhere near by and the closest thing available was at this location and was only the van. We ended up having to take several trips back and forth taking longer than expected and since it was just me and my boyfriend it made it very difficult. My boyfriend being a veteran of the US Navy and having many problems it made it very hard for him and I to use all of our force to shove everything we possibly can into a van that we were not expecting to have. We expected better from uhaul and we are very disappointed.

Megan L. 
Rating:
5.0

Customer did not leave a comment.

Xiomara O. 
Rating:
2.0

Have a way to verify when rental is dropped off when the store is closed.

EARNEST H. 
Rating:
3.0

There was no one there when dropped the truck and rv off . And to be drop both pieces at the same time was nice . Costumer service that helped me get figured out. WAS A GREAT HELP! Thank you! Yes I would recommend UHaul to any one.

Sherri F. 
Rating:
3.0

I would recommend this location only to people who can handle doing everything themselves as no assistance was offered or provided for the return process.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

James Kyle H. 
Rating:
2.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

no assistance with the auto transport from the manager

Michael J. 
Rating:
5.0

Uhaul is my go to rental company. They are well maintained and the staff at this location was pleasant. I would recommend to a friend who is looking to move 100%.

Angelina C. 
Rating:
5.0

Mobile pick did not work so I had to wait 2 hours for the location to open (and lost 2 hours of moving help)

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
1.0

I did the app so not to have to wait for all the fill in stuff - this location made me wait just as long as thought I did not fill out all my info. Also there was a wire missing. *** I returned the trailer a few hours later and only got an email this morning saying I just basically returned it which is no true. I have a photo that I took of the trailer and the time in you need to see it. I always have issues dealing with this location and if it was not that my other location where I was supposed to pick it up had an internet problem I would not use this one.

LANI O. 
Rating:
3.0

Be sure to keep vehicles cleaned and full of fuel so that customers won't have stop and get gas right away from pick up.

brinda W. 
Rating:
5.0

Customer did not leave a comment.

Maggie B. 
Rating:
4.0

Every thing was fine.

Jean T. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

donnie M. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
1.0

I reserved 2 dollies and regular one and appliance one. I picked up the truck using the app and the dollies were not in the truck. very disappointed.

George V. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey L. 
Rating:
5.0

THERE WAS A SMELL IN THE DRIVERS CABIN THAT DIDN'T SMELL NICE.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Carroll B. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
3.0

We dropped off at night so the location was closed thus we can not comment on most of the questions above. (From the outside it looked clean and tidy and very nice. Nice, easy in and out location.) I rated the location as average as we were only able to see and judge from the outside. One issue we had was that there were absolutely no instructions anywhere for where to park the vehicle, where to drop the keys, do we need to do anything specific for our drop. Thankfully the pick up location had told us to look for the box and to simply drop the key in it or we would have been totally lost on what to do. Please remember that not everyone has rented a U-Haul before so a few nice comments at the drop site would be nice and helpful.

Tammy R. 
Rating:
3.0

Stop holding authorized funds in the bank. It's a hassle trying to pay bills and uhaul is holding funds.

John T. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE A. 
Rating:
5.0

Customer did not leave a comment.

Rating:
3.0

Hard to locate. Headlight out in truck.

Everett B. 
Rating:
5.0

Customer did not leave a comment.

Maira I. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Zach S. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Henry S. 
Rating:
2.0

Location does not open until 10 on Saturdays. I did self dispatch at 8. Since this location is located next to a Walmart in a large shopping plaza, the GPS on my phone and uhaul did not match so I could not self dispatch. I had to call which took almost 45 minutes to get straight.

Dean S. 
Rating:
1.0

Customer did not leave a comment.

Teresa C. 
Rating:
1.0

Overall very bad experience. I booked my reservation at a different location. I was called by UHaul a few days before rental to move my reserevation to the Quik Pack & Ship due to the original location did not have the truck. I selected the original location due to open at 8am when I needed the truck. I agreed to the location move after I was assured that I would not have any issues picking up the truck with the self check in. I arrived at Qwik Pack & Shop at 8am but the UHaul self service does not recognize the gps location of the store. I called the 800 customer service number and was told to 'drive around' the location to see if you can get a gps match. When that did not work I was all but told this is my issues and I would have to wait until 10am to pick up my truck. I arrived at the location told my problem and I was told yeah that happens and completely dismissed. I had to start my move 2 hours late, pay movers for an hour of standing around not being able to move and treated by uhaul customer service and the location like this was my fault for wanting to use the self service option offered.

Paul C. 
No reviews have been submitted for this location.

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