When I booked the Uhaul, it said $0.89/mile. They charged $1.19/hour. I disputed and they haven't responded.SHANNON N.
Customer Reviews for Qwik Pack and Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Box was filthy. Hadn't been swept out in months. Brakes squeaked. Front right headlight was barely attached. Floor inside cab was muddy. Otherwise, it moved our belongings.Michael W.
Customer did not leave a comment.SAAD H.
Clean the truck before renting it out please! In the backseat was an electric saw and plastic bag full of dusty, used nepresso pods. Unfortunately, I didn't notice until after I snapped pictures of the front cab - That was clean but behind the seats were filthy.Lauren K.
The location was ok, the person we interacted with was respectful and effective in helping us. We didn't a have a good experience at all though with app. The whole expereince through the app was truly bad. I provided my wife as a verification contact, and she didn't listen to the call when it was coming in, so just because of that one call I couldn't use her again as a contact... why?? I mean, this verification system is realy unefective to start with, if I'm not "a real person" I could just be with someone to just verify me, but ruling out a contact just because she can't pick up the phone the first time is another level of absurdity. Hopefully you guys read this and it reaches someone that can really do something about this. I decided to take the time to write this becuase I believe it REALLY hurts the customer experience, and I'm sure that for every me that wrrites this, there's thousands that just accept it, and move on. Anyways.. thanks for coming to my Ted talk.Enrique F.
This location has really changed, for the better. Easy check in, friendly service.James S.
Customer did not leave a comment.Jackie J.
Customer did not leave a comment.Kiran Kumar J.
Customer did not leave a comment.AJINKYA N.
Customer did not leave a comment.Josh C.
Nothing, everything went smoothly.Victoria S.
The customer service is excellentArthur B.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Baden M.
Customer did not leave a comment.SANJAI C.
Customer did not leave a comment.William H.
Customer did not leave a comment.MathewPeter C.
Drop off for trailer is not close to the facility.John D.
Reply from the guy working there was "you dont have to wait around when I asked him if we needed to do a walk thought to make sure they dont bill me for the damage that was already present when i picked up the truck. Also stated he had 25 trucks to check in." Called the 1-800-go-uhaul number and asked them what the procedure was and they also said they are supposed to do a walk thought and documents everything. Why become a authorized dealer if your not happy with it or not going to provide a good service!Montukumar P.
Location did not open on timeMolly M.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Venkata Ravi Kum P.
Customer did not leave a comment.JAIRO R.
Customer did not leave a comment.Jeff A.
Customer did not leave a comment.Manoj K.
Better driving truck and don't over charge people give them the money back you over charged and don't add the dolly if you are going to charge me laterrobert B.
Better customer serviceGordon H.
Customer did not leave a comment.Kirk M.
The counter person was unfriendly and seemed to not care if I rented from him or not. I'll go elsewhere next time.Matthew S.
Excellent service from beginning to end and that includes the customer service over the phone in between pick up and drop off.DANIEL M.
Customer did not leave a comment.Evans H.
The person "helping" me was on his phone the whole time on personal calls. Rude when asked for clarification as to where to get supplies "in a trailer behind the dumpster". Would never go to that location again.Jeniffer M.
This location does not inspect their vehicles when they are they are returned they just continue to rent them back to back. Close to closing time or perhaps even before they do not clearly communicate/represent the terms and conditions of the rental or their hours of operations. Most places close at 5:00 on Sunday this one chose to close at 2:00 pm. I was charged for an extra day indicating the truck was returned at 11:23 am today I am currently at work and have been since 8:09 am. Perhaps this is when they got around to checking the vehicle in today. The truck was turned I. 10/2 approx 3:07pm after this store has closedâ€¦less than my 24 hour rental period. I would like my extra day rental charge refunded back to my card immediately. Please contact with any further questions. Thank youTammy P.
I requested for a one way truck rental but when I reached the location I was mentioned that the person who should give the truck has not yet arrived and I was forced to take the two way rental. Really uhaul did not take accountability. I was mentioned if I am willing I can take it or I can cancel the reservation.Sriram P.
The vehicle front windshield needs to be changed. If it is dark or raining it is not possible to drive the vehicle as the visibility is very very low.MaderahalliCHETH C.
you do have to clean the windowsEugene M.
Customer did not leave a comment.LICETH V.
Great experience, very easy and quick.Suzanne E.
Trucks are far from the key lock boxMICHAEL S.
It was a great expierence except we could not find the return location on paperwork and ended up returning in a block down the road.THOMAS R.
Customer did not leave a comment.Jackie T.
Customer did not leave a comment.Saish Baliga J.
Customer did not leave a comment.Dawn H.
The truck had no gas in it when I picked it up and they were all out of equipment. The back of the truck has melted candy all over itBRIAN F.
Customer did not leave a comment.Tammy D.
Store was supposed to open at 9am. At least 10 people out front waiting. Most left and went to another uhaul company. No one showed up until 10 am. No apologies, completely unprofessional the person working the desk.Kathleen L.
I used the app for check in and check out. There was a problem with the bill and no one contacted me like the app said they would to discuss it. They just charged me. Makes for a poor experience and I will not use the app again and may not use U-Haul again if not addressedKerry V.
The inside of the building has a terrible odor and looks like a hoarder lives there. There is a ring doorbell on the door that did not work. The door was closed with no â€œwill returnâ€ sign when I was there to pick up my reserved uhaul. Because the customer service person called the location to find out where he was and get me some help, the person behind the desk was rude. The mobile pickup and drop off process is not at all user friendly and takes much longer than it should. I didn't realize I needed to factor in an additional 45 min to just pick up the truck.Jackie M.
Truck had the front window replaced but it was a poor job with missing weather stripping and scratches. Otherwise truck was generally clean.Karl B.
The process took forever and was very confusing as to where I was supposed to pick up the van. Of course the store was locked so there was no one to ask and when I called, no one answered the phone. It took over 45 minutes just to get the van. Ridiculous!!Clarissa B.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.Fay C.
Good customer service at pick-up and delivery enjoyed working with moversann J.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.JOAN ROBIN N.
Customer did not leave a comment.POORNACHANDRA S.
Everything was on point , Very please , keep doing great customer service , ThanksLeroy W.
It would of been helpful if the representative would of took me to the truck and gave me a tour.Alexis W.
Customer did not leave a comment.Joher A.
Customer did not leave a comment.AshISH B.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.DEMARCUS M.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.Cory A.
Customer did not leave a comment.ERIC W.
Did not have all items in my reservationAndrew W.
Customer did not leave a comment.Sergio R.
Customer service increased.Brian V.
Customer did not leave a comment.William G.
Customer did not leave a comment.Gregory G.
Would recommend improving the instructions by adding the following - "Customer must complete the online return process before depositing the keys" (since the process requires a lot of pictures to be taken). I followed the limited instructions, deposited the keys first and then when I tried to return online I was stuck. Hence the suggestion!!Ram R.
Customer did not leave a comment.Daoyang C.
Provide commentary/guidance as to where the office is locatedJAMES G.
Customer did not leave a comment.Anthony J.
Uhaul is an absolute joke and I will never be purchasing one again.Donovan M.
The trailer connection was not checked by the customer service representative before i left the premisesJoy V.
Customer did not leave a comment.David S.
Customer did not leave a comment.taoufik A.
Customer did not leave a comment.Natalia R.
Customer did not leave a comment.CHRIS O.
When I rented the truck, the person who took the reservation for me was tapping the little pad and asked if I wanted coverage. I declined and he kept tapping and tapping. I was charged $10 for that coverage anyways. When I asked about it he said oh I'll talk to the manager and call you about a refund and never did. Also, when I used the truck (7/8 miles TOTAL) it took $12 in gas!! Who over had it on â€œfullâ€ was not actually on â€œfullâ€. The truck was parked on a whole different side of the building than the manager or whoever took my order said it was and I spent over half an hour in the July heat trying to figure out where my truck was. When I went to him to ask he just told me that it was where he said it was. I had to go look through the other lot behind the building to find it on my own. Absolutely the worst uhaul experience I have EVER had!! I will not be back here!holly D.
Called in morning and was told I had a truck for pick up confirmed. Showed up at retailer and order was canceled without my acknowledgment.John B.
One of customer service was not pleasantterence G.
Customer did not leave a comment.Jeff A.
Truck had the check engine light on and the alignment was way off. The wheel was almost 90 degrees off. I paid for 3 mattress covers online and was told I could not pick them up from this location. I had to buy 3 more at an additional cost.Daniel M.
Truck smelled like an ash tray and inside was dirty including a broken light bulb.Jason O.
Customer did not leave a comment.David T.
Customer did not leave a comment.Tommie H.
There was no one there at the drop off location. It was a parking lot in a shopping center so I never saw the actual store. It was after hours when I dropped it off. The location was convenient though.Don H.
Customer did not leave a comment.MOHAMMAD AHMAD S.
Customer did not leave a comment.Francisco Lopez L.
Extend in-person return hours in the summer to 7 or 8pm.Kien P.
The truck was clean and newer, which I appreciated. My only request for future rentals would be to ensure it is available to me at the scheduled time - I had to wait about 30 minutes for the truck to be available, due to a later drop off by the previous customer. The business allowed me to keep it an extra 30 minutes due to that, which I appreciated. I plan to use this location again, when I have a need for a rental. Thank you - TMTolga M.
Customer did not leave a comment.William T.
Customer did not leave a comment.Marie N.
I dropped off after-hours and was charged for an extra day; but customer service was excellent and reimbursed after I explained the situation.Bernie P.
The man who works here was so rude to us. Would not recommend.Nancy C.
Customer did not leave a comment.MILAN R.
Customer did not leave a comment.CHRIS O.