Customer Reviews for Qwik Pack and Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Qwik Pack and Ship

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Stephen K. on

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Brittany W. on

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Lenore M. on

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maureen B. on

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This is my 2nd time using this store in Morrisville to rent a truck. Excellent place!

Robert G. on

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Samuel M. on

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Roy B. on

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Sunil T. on

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Ravi Y. on

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Paula G. on

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Richard B. on

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The guy that was in there was very helpful. Excellent customer service

Richard A C. on

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Again, minimal interaction with the desk person - simply instructed me to finish the rental using the app. Just gave him the keys.

Sandra G. on

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John F. on

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Automated pick up via mobile app did not work. I had to go the the counter and the attendant was way overloaded. Fix your on-line tools for a better customer experience.

Benedicte M. on

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Deborah H. on

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Lenore M. on

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Kashmir and James are great. They are very accommodating and helpful.

Holly S. on

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Manuel G. on

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Kyle S. on

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When they discovered the equipment # was wrong, the staff tried to make us deal with it. They also didn't work cooperatively with the leesburg uhaul staff. We have yet to rent a u-haul with no extra issues.

Stephen D. on

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I will never rent a U-Haul under this new app process again. Tool an extra 2 hours from what it used to take using this app drop box etx.

xuanbei L. on

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Kenneth B. on

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Great customer service. Jermaine did an outstanding job wrapping, loading, and unloading. Very professional in every way!

Manuel G. on

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Everything was fine.

Michael R. on

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The mural on the back of the truck looks like the Uhaul door is 1/2 open With boxes, a lamp, and a basketball. At nighttime it fools people driving behind the Uhaul into believing I’m driving a truck with the back door 1/2 closed. This is a safety issue.

Frank W. on

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The owner is extremely helpful and very friendly. A true pleasure to deal with. I will certainly return.

William G. on

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Michael Y. on

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This is my third tome renting from this location and I’ve always had a great experience.

Tyler M. on

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Patti P. on

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Xingming G. on

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Sharon G. on

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Professional, patient and kind. Great service.

Kelly B. on

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Mark R. on

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Morrisville Park R. on

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This is the place to rent and staff is awesome, James was there he deserve for 5 star

George L. on

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Very professional and knowledgeable.

Mark R. on

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SERGE GERARD B. on

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I dealt with that particular location 5 years ago when I moved to Texas and I've always been satisfied with their excellent service.

Terrence B. on

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Didn’t have the equipment I ordered online, though it let me “reserve” it. The attendant, Adam, was rude and arrogant. Had me driving around the parking lot to get some alternative blankets. Had to wheel out the dolly myself, when it clearly states you will have these items in the truck for me when I arrived. After paying and signing agreement, I had to go back into the store because the truck I was given the keys to was blocked in by other trucks, further wasting my precious time. You clearly don’t value your customers or their time.

Benjamin T. on

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Nicholas E. on

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The employee at the store was a bit unprofessional. Took a long time to get process the order in the store and get the truck to go move. Once I received the key, the truck I was using was boxed in and I was unable to get it out until another customer and I had to move multiple other trucks.

Michael B. on

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Guy had no personality. I had called to let them know I was going to be able to bring the truck back before close at 6. He let me know to pull it around back. I pulled it around back. When we went in to turn in keys he was upset I didn’t park it in a spot and blocked access for other businesses. Be specific on where you want to vehicles.

Keith B. on

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The operator was not very friendly or helpful.

Diane J. on

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Nothing

KEVIN W. on

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Good customer service....... Keep it up.....

robert M. on

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It was a Very easy process to rent a van for a few hours and it didn’t cost much.

MD H. on

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Jerad G. on

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Melvenia G. on

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venkatesh D. on

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Donna G. on

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Truck was great, checkout fast and easy - this location has taken great care of us on multiple occasions now.

Cassandra B. on

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Shantel M. on

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I was incorrectly charged by this location. I attempted to check in and was told to just hand over keys and everything would be handled just to be charged $46 I should don't have been charged

kenson D. on

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WILLIAM G. on

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They ultimately helped me, but was not the most warm and fuzzy experience. I think he could try to be a little more customer friendly.

Frederick H. on

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Michael F. on

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Nothing I can think of. The van I rented was very clean and well maintained.

Mike N. on

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5 stars

METIN K. on

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They are helpful.

david J. on

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SANTHOSH A. on

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James H. on

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Todd D. on

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JOHN THOMAS C. on

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Location was somewhat hard to find. Overall a good experience - no problems with truck.

Michelle M. on

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The customer service provided was very poor. The person working did not even check the vehicle when I returned it, I had to call 24 hours later asking them to check the truck and email me a receipt.

David S. on

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U-Haul Contract 26758740 The clerk told me to just go hook the trailer up outside without his assistance. Trailer was well into the tree line and behind 2 tree stumps. Took me almost 20min to just hook up the trailer and maneuver trailer out from the "parking spot". I drive the trailer to the front of the store and park so as not to block traffic. The clerk then complains that I had parked to far from the store for him to come out and check the lights. The clerk then proceeded to un-hook the chains and un-cross the chains while telling me that the chains should NOT create an "X" below the hitch. This is completely wrong. The chains should create an "X" to catch the trailer tongue in the event that the trailer comes of the hitch. I won't be using this location in the future. Very un-happy.

Harsha G. on

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I used mobile app, provided all the details along with DL copy...still I was asked for DL and credit card details. I booked the van for 24 hours. Picked up at 5:56 PM on 08/02. I got a call around 4:30 PM on 08/03 asking me to return the vehicle by 5:30 PM as they have booked it for another customer. I mentioned that I would not be able to make it before 6 PM and would drop the vehicle off around 5:50 PM. I was there exactly at 5:51 PM and the door was locked with Open sign still ON. The representative was outside parking UHAUL trucks, asked me to park the vehicle in back and drop the keys off. The transaction on my credit card was way off than the estimate. I had to call the store and ask for the final bill. To my surprise I was charged twice for the rental, insurance, environmental fee. The guy on the phone was rude and asked me to talk to Adam who was dealing with my contract. I never had a bad experience with UHaul and this is the first time. Looks like it all depends on the Franchise owner. I request the necessary actions to be taken against this Franchise.

Benjamin F. on

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James B. on

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Nothing I can think of. The agent was well informed and very helpful.

Kristopher W. on

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I used the mobile app but still had to go inside and wait in line for 20mins to receive the key. Waiting in line cut into our moving time and held up the movers we hired. The equipment from our order was not in the truck so we had to go back. They were out of utility dollys, which we reserved. Will not be using uhaul again

Diane B. on

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samuel P. on

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Thomas W. on

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Very busy Saturday morning, but I was well taken care of. I will go back for sure.

Robert S. on

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Be honest. The only reason I will rent from UHaul again in the future is the regional manager made a bad situation right. I will never rent from this specific location again.

Henry S. on

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I made an on line reservation that included a dolly for a one way trip two weeks in advance. When I showed up to pick up the truck and dolly there were no dolly available for rental. The counter employee made minimal effort to rectify the situation so we went without.

Mark C. on

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JOSEPH O. on

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When I picked up the vehicle, the mileage did not match what was reflected on the contract. I drew the clerks attention to that and I was told to upload a picture to the portal which I did. Upon return, I was charged for an additional 12,000 miles because the return location would not accept my claim.

HARRY D. on

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Brittany S. on

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He did not have the proper amount of furniture pads and then recorded on the contract that it was the full amount of furniture pads. The trailer had 3 lights that were not working and the guy refused to help us find somewhere else to go or another trailer. He needs to never sell uhauls again. It was the worst experience ever.

prakasham M. on

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I drove only 18 miles filled $11 gas, thought tank was looking full but I don't think it gives 3 miles for gallon. Previous customer might not be filled to auto cut off

DALE P. on

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Anirudh C. on

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LaLecha W. on

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To improve the experience for the next customer, particularly those that opt to use the mobile check out/in process, you make a serious attempt to contact the customer if there are issues. Do not charge the customer for damages that were never discussed. If the customer disputes any charges, follow up promptly. If the customer raises a complaint after not hearing a response, advise the regional person that contacts the customer not to insult both the intelligence and integrity of the customer. This is how I believe you can improve for the next customer.

CHRISTOPHER KEIT D. on

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The pick up location was changed and i was billed for a no show. The fees were higher than what i agreed to online . When I ordered labor i got kicked out of the system and had to start over, but the charges immediately came out of my account 3 times. Cancelled the two additional labor charges but they canceled the cheaoest rates and charged the most expensive. Overall it was a poor experience

Mona S. on

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Samantha M. on

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Preston S. on

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Peter L. on

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On site person was great to work with. Real nice guy! Looking forward to renting from him again. Thanks.

james H. on

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Sandra C. on

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Shaun B. on

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Christopher S. on

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My only issue was the truck reserved was not available at the time of my reservation pick-up time. Ended up going to lunch nearby and waiting for the location to notify me of a new truck arrival.

Matthew E. on

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dewayne W. on

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Jackie J. on

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Tyler B. on

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Daniel Q. on

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Great location. Very easy drop off.

Gary B. on

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Michael H. on

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DAVID M. on

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The guys here are great - very helpful and friendly. No issues, one of those situations where an uneventful experience is exactly what you're hoping for!