I appreciate this location having a truck available for me when the original place didn’t have my truck ready. However, I did not get the dolly or furniture pads that were requested. This caused several pieces of my furniture to have damage. Also, the app said the business was open until 4pm. I got there just after 1 and it was closed. There was a thunderstorm that I was stuck outside in for several minutes, waiting for the verification process to be completed. This location did not have any type of cover to protect someone from the outside elements.
Sarah S
Qwik Pack and Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27713
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Customer Reviews
- 4.0 Average Customer Rating
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I had no problem with the location as it was no more than 3 miles from my storage unit. The issue is I got the Safemove insurance and was in a minor accident that didn’t involve no other person or vehicle which caused damages to the side of the truck. My credit card was charged for the damages and I haven’t heard from anyone as to why this was not covered by Safemove.I wouldn’t have known about the charges if I didn’t check my account bc I didn’t receive a receipt . When I called the 1-800 # the Agent stated they had the incorrect email address how when I had been receiving communication from the time I reserve the truck . When looking at the receipt I see that the agent where I rented the truck from voided my Safemove protection WHY?? I’ve called u-Haul several times NO ONE can explain this to me. The Agent gave me the number to contact the company that handles the safemove claims. I haven’t heard anything from them or received any explanations as to why the Safemove was not applied. I’ve also reached out to the location where I rented the truck they never answer. What is the purpose of the Safemove insurance? To me this is fraudulent why would you void the insurance after the accident was reported? Is this a decision made by the locations employee or the claims department? I’ve been using U-haul for years I’ve never had an issue but I’ll definitely be looking into other rental options with future moves.
Shawnta WMy Uhaul was clean, but it had a low tire pressure light. I asked the employee to check the tires since I didn't have a gauge to read the pressures. He walked around the truck and said it was fine and that I should just go to a gas station to fill up the tire, even though there was a mechanic shop attached to the rental pickup location. He did not offer to fill up the tire. Once I got home, I used an air compressor to check the tire and it was at 53 PSI when it should have been 80 PSI. I was able to pump it up, but I did find a large nail in the drivers side rear tire. I was able to make it from Durham to Charlotte, but this situation was not taken seriously by the employee.
Kate HFelt a little unorganized and slow. Not great closed loop communication on drop off. At end employee jist started walking away without really closing out the transaction. Also, employer was open carrying a firearm which really isn't a customer friendly behavior. This feedback is all for the Durham, NC location. Having said all of that I am grateful to have access to this equipment!
PAUL PCan be confusing to find, especially when the area is unattended
Jose O