Everything went well. Good customer service on both ends. Trailer sturdy and towed well.
STEVEN D
Customer Reviews for Qwik Pack and Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at the reception was so good and he was sharing all the necessary information that I needed. Really appreciate it.
WAHID Snothing to do for next customer except that the Fayetteville Road location was the secondary. I went to the original location and there was a sign on the door that said "closed". So, I had to call U-Haul and get an alternate location that was 30 minutes away. Not convenient and not good!
MITCH MFront passenger tire was visibly low, even had a warning on the dashboard. Expressed my concern to the location employee, but was reassured it was “ok”. Turns out there was a huge nail in the tire and about an hour later it was flat. Had to call roadside assistance, which all people involved were super helpful. And the roadside mechanic was very helpful and efficient!
NATALIE CQuick easy in and out.
CHARIS RThe back of the truck was dirty. No space for parking your everyday car. Attendant was late. No mobile checkout. Other than that, it was okay.
Cortney SEasy pickup, friendly staff and very accommodating.
MARK HThe gentleman is clearly not focused on customer service. Unless you were the young pretty girl in front of me on line!
Mike ELocation was confirmed during pick-up. But, when I arrived they told me they would "not accept" the drop-off. So, now I'm having to figure out where else I can drop-off the equipment, on a holiday with most locations closed, and I was in a city I was not familiar with. In addition to additional time spent, and it was very late with a 3-hour drive home waiting, I also had to spend more on gas and put additional miles on the truck to drive to second location. This is not acceptable. I would hope an appropriate refund will be processed back to my original form of payment. Thank you.
Geoffrey BI dropped off my rental and went to go inside. The entrance was very confusing. We went into this what seemed a hallway and there wasn’t anyone there. It was dark and very unsettling. I even had my husband with me. I didn’t see anyone even though it said open. I just left and put my keys in the drop box, told another man who worked in a garage goodbye. I got a text later to return my truck. I called and I told him I left my truck he said “there is an attendant there and we typically will return your truck” I advised I didn’t see anyone. He asked where are the keys, I told him in the lockbox. This location needs better entrance signage than an open sign in the window, especially once inside.
RICHARD WThis has become one of my favorite locations locally. Their operating hours are quite long and extensive. So I don’t have to worry too much about dropping off when no one is around.
TEJASH VThe guy that assisted me was very friendly and professional! I would recommend everyone give them a try you will be pleased
CHANDA SNo recommendations at this time.
DANIEL CBetter lighting in the parking area.
SHEMINSKI JThe person who worked here did not listen or look at my reservation. He also told me $287 but then charged me $387. Truck had cigarette smoke, sticky stuff running down the doors, and cigarette ashes on the floor.
IAN DI love ❤️ this place. I had a Great experience dropping off my vehicle & the parking is massive & the staff is very friendly. I was able find all my moving help options & wide variety of supplies.
KASHIF II wanted to change the reservation to a smaller size trail when I arrived at the location. The owner said no problem and took care of everything. Awesome no sweat service.
MARK GMaybe 2 employees at all times. They have UHAUL Rental.,and Shipping Department For UPS And FED EX Making wait times a little longer than it should be especially when the UHAUL App has no line wait option and you still Have customers in front of you for the Shipping Department
George SThe truck’s engine and transmission did not run particularly smooth but it was able to do what I needed.
ROBERT CGreat customer service. Right down the road from my new apt. Smooth drop off i will use them again.
ASHLEY PEverything went very smoothly. The owner of this new U-Haul location was helpful. The rate he charged was quite reasonable.
GLEN CYes great service.
LAVONTA CThank your business and kindness
LATOSHIA PGreat uhaul location.
SUBAS SFast, friendly and efficient service on vehicle return.
MICHAEL MAttendant was very accommodating and friendly
JOEL BThe inside of the truck was wet from snow. The “wiped it up” before we left and it was still water in and it was damp. I asked if they could dry it more with towels instead the just swept the water around. I also needed a receipt with my name the person who booked the confirmation on it it instead printed the drivers name on it because he added his license. I asked them while at the location to change it or give me some type of documentation and they told me I would have to email to get different documentation. But when I emailed for different documentation, I was still told I could not get my name on the receipt, even though I paid for it and not the driver who is a separate business. This presented a huge challenge for me for reimbursement from my job. And I was misled at the location or I would’ve added my license or done something different. If they hadn’t told me that emailing was solve the problem.
DARRYL SGreat customer service
STACY JThe staff was helpful and efficient. Everything went smoothly with no problems. Much easier and faster than I expected.
JAMES JEngine light was always on and kept saying it was overheating
Kane PThe staff tried to close early on both times I came to visit. My first rental, the store actually opened late. The staff could be friendlier and more thorough. The day where it snowed, the employee said the truck should be out there but didn’t even check. It wasn’t. So I went back inside and it was locked early like I mentioned. I had to call and thankfully he answered and got me another truck.
Brenna CThe service was exceptional! No issues and very clear on instructions. I will use this location again and recommend it to my friends and family as well!
AMBER dThe checkin process was quick and efficient.
CAREN MNeed clearer signs on where to return your key because there is no one there to help you.
CHRISTIAN MNone. Great service.
WILMA SStaff was wonderful. Process in and out quick, clear. Will use again.
KRIS BN/a
CALVIN MLocation is closing so there was no signage of store front.
DEREK CI couldn't see my receipt was too small.
TERESA REmployee very helpful
ROBERT BI was charged for a higher lvl of insurance than I reserved. I was also no told there was a $60 rental charge in addition to the rental rate plus mileage. I have used Uhaul for 25 years with out this kind of nonsense.
PAUL PTruck smelled like citrates and had a Burger King bag in it. Gross.
DANIEL Hvery difficult to locate the store front staff was not very helpful
GEORGE DGood to go as is
James BWhen it came time to check in the unit at the end of the trip, we discovered that the wrong trailer information had been entered into the system by the originating office. This store was not well organized at all. However, the trailer was in excellent condition and I had no issues towing it the >3300 miles to destination.
CLAUDE BHighly recommended
ROHIT NThe one and only attendant was short and even rude. He was dealing with three people and maybe was having a bad day. No customer service skills at all. A customer before me was upset and then the guy talked about her to another customer.
Vernal HI think Armor All was used to clean the interior. Although good intentions, the steering wheel and floor were slippery which could lead to unsafe driving conditions. I applaud the cleanliness of the vehicle and ease to rent the vehicle. Will definitely return to this location again for cargo needs. Staff were well informed, knowledgeable and friendly. Nothing bad to say.
DAVID ITruck was fine but did not have the packing blankets reserved. Had to go to another location and rent them there. Frustrating.
Patrick DAll good
PAUL VGentleman at the store, white guy with salt and pepper beard was so friendly and helpful. Very concerned about our rental and went beyond to explain the agreement. At drop off he handled everything with ease and as always very nice. I'm sorry I don't remember his name, but was truly awesome!
OLGA A