This is not their fault, but I had arranged for my pickup at another UHaul in Durham. I even called the day before to confirm and was told everything is arranged already, but then I wasn’t told my pickup got moved to this location till my pickup time. So I had to hurry up and make it over here, and moving day got delayed.
KUANFU C
Customer Reviews for Qwik Pack and Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kind, helpful, professional customer seevice.
CARLOS VI have no complaints this location was very friendly and honest I made i mistake in my fuel and he caught it right away. I would definitely recommend them to anyone moving.
DAVID DIt would have been nice if they offered to help remove the trailer.
CHUNGSUK LCustomer service was outstanding.
SHAUN MThe associate was pleasant but didn't clearly explain that I should open my email to verify the truck, take a picture of the license plate, check the mileage before I drove off. Although I used UHaul years ago, a person should not assume that you recall all of the required actions you should follow before pulling off. I was anxious to complete tasks for the day and although I was told to look at my text messages, he should have taken the time to explain the requirements. Especially when I asked where is the paperwork? Which indicated that I didn't know everything was computerized. Just a suggestion for senior citizens using your service. I have worked in customer service my entire life, don't assume that people open text or emails, explain the procedure to your guest. There should also be a diagram for the truck sizes with measurements for guest to select from. Otherwise the experience was positive.
BETTIE BAll good..no issues.
MICHAEL CI hope I never have to use uhaul again ! This is my second time and the experience was similarly horrible. How do they accept the reservation but not reserve the equipment for early pick up? Then when I call customer service they change the pick up time on the system. The level of professionalism is horrible.
Georgia MQuick drop off with no issues.
KANTON REasy pick up - glad that they had the availability when the one I originally booked didn't have the truck I reserved.
ANGELA WThe type of truck (van) that I had reserved was not available when I reserved it. So, they gave me a 10ft truck. While this is acceptable, it costs more in gas, so I ended up paying more. Not what I consider fair. There should have been a discount.
WILLIAM JAllow for comments in the return equipment process. I needed a space to share that I could only fill the gas tank with two gallons of gas before the pump would automatically shut off and not allow me to pump any more gas into it.
TAMMY PI tried to explain to the man that I was not late dropping it off because I didn’t pick up the truck until late I was just told I had to pay for it before they closed but I didn’t actually get the truck at the time that was stated
LATIA JEasy stress free process
JAMAAL Npick-up experience was great. great associate at the shop, thank you! the inside of the truck was clean but the outside was a little muddy, simply from recent weather and location. not sure why i was charged a $25 cleaning fee after drop-off when it was empty and my movers took everything out, unless i was being charged for the exterior mud? truck was on dry roads only. i’ve never been charged that before.
Stefany HGreat customer service.
QUINCY SConduct trailer lights check with customer after hooking trailer up to the vehicle please. On the check out firm I mentioned dents in roof just inside the doors. I later noticed two goudges in the particle board inside the right hand door. I would recommend this location to anyone.
TROY WEasy to get a van. Transparent transaction.
MICHAEL CThe person was really friendly, and really accommodating and equipment was clean as well
Harshad GService manager had EXCELLENT customer service.
MAUREEN SEverything went well. Good customer service on both ends. Trailer sturdy and towed well.
STEVEN DThe person at the reception was so good and he was sharing all the necessary information that I needed. Really appreciate it.
WAHID Snothing to do for next customer except that the Fayetteville Road location was the secondary. I went to the original location and there was a sign on the door that said "closed". So, I had to call U-Haul and get an alternate location that was 30 minutes away. Not convenient and not good!
MITCH MFront passenger tire was visibly low, even had a warning on the dashboard. Expressed my concern to the location employee, but was reassured it was “ok”. Turns out there was a huge nail in the tire and about an hour later it was flat. Had to call roadside assistance, which all people involved were super helpful. And the roadside mechanic was very helpful and efficient!
NATALIE CQuick easy in and out.
CHARIS RThe back of the truck was dirty. No space for parking your everyday car. Attendant was late. No mobile checkout. Other than that, it was okay.
Cortney SEasy pickup, friendly staff and very accommodating.
MARK HThe gentleman is clearly not focused on customer service. Unless you were the young pretty girl in front of me on line!
Mike ELocation was confirmed during pick-up. But, when I arrived they told me they would "not accept" the drop-off. So, now I'm having to figure out where else I can drop-off the equipment, on a holiday with most locations closed, and I was in a city I was not familiar with. In addition to additional time spent, and it was very late with a 3-hour drive home waiting, I also had to spend more on gas and put additional miles on the truck to drive to second location. This is not acceptable. I would hope an appropriate refund will be processed back to my original form of payment. Thank you.
Geoffrey BI dropped off my rental and went to go inside. The entrance was very confusing. We went into this what seemed a hallway and there wasn’t anyone there. It was dark and very unsettling. I even had my husband with me. I didn’t see anyone even though it said open. I just left and put my keys in the drop box, told another man who worked in a garage goodbye. I got a text later to return my truck. I called and I told him I left my truck he said “there is an attendant there and we typically will return your truck” I advised I didn’t see anyone. He asked where are the keys, I told him in the lockbox. This location needs better entrance signage than an open sign in the window, especially once inside.
RICHARD WThis has become one of my favorite locations locally. Their operating hours are quite long and extensive. So I don’t have to worry too much about dropping off when no one is around.
TEJASH VThe guy that assisted me was very friendly and professional! I would recommend everyone give them a try you will be pleased
CHANDA SNo recommendations at this time.
DANIEL CBetter lighting in the parking area.
SHEMINSKI JThe person who worked here did not listen or look at my reservation. He also told me $287 but then charged me $387. Truck had cigarette smoke, sticky stuff running down the doors, and cigarette ashes on the floor.
IAN DI love ❤️ this place. I had a Great experience dropping off my vehicle & the parking is massive & the staff is very friendly. I was able find all my moving help options & wide variety of supplies.
KASHIF II wanted to change the reservation to a smaller size trail when I arrived at the location. The owner said no problem and took care of everything. Awesome no sweat service.
MARK GMaybe 2 employees at all times. They have UHAUL Rental.,and Shipping Department For UPS And FED EX Making wait times a little longer than it should be especially when the UHAUL App has no line wait option and you still Have customers in front of you for the Shipping Department
George SThe truck’s engine and transmission did not run particularly smooth but it was able to do what I needed.
ROBERT CGreat customer service. Right down the road from my new apt. Smooth drop off i will use them again.
ASHLEY PEverything went very smoothly. The owner of this new U-Haul location was helpful. The rate he charged was quite reasonable.
GLEN CYes great service.
LAVONTA CThank your business and kindness
LATOSHIA PGreat uhaul location.
SUBAS SFast, friendly and efficient service on vehicle return.
MICHAEL M